Alternatives to i-Listen

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

We keep it simple. We can quickly and easily install a VoIP phone system for your business. BryteCall offers the cloud phone system that your business requires while lowering monthly costs and giving more control over communication. Contact one of our team members to receive a free consultation. You'll learn more about the VOIP handsets and business telephone systems we offer, as well as how they can help you. Your ability to communicate effectively with your customers is a key factor in your success. BryteCall’s cloud phone system will meet your needs. Our business telephone systems utilize the power of the Internet to connect you with your customers and give you more options to meet new and specific needs as your business grows. We will help you select the best VOIP handsets for your business, and provide you with total support for your telephone systems.

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

Kixie PowerCall makes it easy to make productive sales calls within minutes! Kixie PowerCall is a cloud-based multi-line power dialer and all-in-one call center solution. It allows users to automate their sales processes with ease for greater productivity and unparalleled ROI. Kixie PowerCall is available in both the cloud and on-premises. It offers enterprise-grade features such as call recording, one-click dialing and call history. This can all help improve customer service and enhance the call experience. Agents can also receive calls remotely from their mobile devices using the solution.

Since 2005, ingover Group has been a European SaaS publisher and telephone operator. It is a true expert in business telecoms and has been offering Ringover since early 2018, a voice-video-chat-sms and call centre communication solution, 100% Cloud, to 10,000 users. Ringover integrates with business apps and provides real-time statistics. This makes it easy to manage business communications in just few clicks. Our keys: End-to-end technological expertise, an easy-to-use interface, and support at every stage. Ringover makes it possible to communicate with your business from anywhere in the world using smartphones or PCs. All you need is an internet connection.

Tetra dials into your calls automatically and takes notes for you so that you can concentrate on the conversation and not worry about remembering everything later. Invite bot@asktetra.com and we'll dial your number just before the call starts. You can also create a call anytime in our web app. Accept and merge Tetra's calls as soon as your meeting begins. We'll begin transcribing immediately. Once Tetra has finished transcribing, you can read, listen to, or search your notes in our web application. Share your notes with your team and export them to your favorite productivity tool. We'll jump you back into the conversation if you type any phrase or concept that you remember. You can keep your team connected by sharing a link to your notes with team members who weren't able to join the call. You can export your notes to Evernote and Dropbox Paper, Slack Paper, Google Docs, Email, and Google Docs. Or, you can email us and we'll add your favorite tool. We'll send you your notes within the hour, or we'll take the call.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

Trust+ is a revolutionary call recording service that allows callers to share recordings. Trust+ is not only a new service, but also a great market differentiation. It offers customers unprecedented transparency and a strong statement of trust. Trust+ is designed to integrate with your IVR system. Callers can choose to record a conversation with the contact centre. If the caller chooses to record, the call will be recorded and stored in Trust+. For easy recording retrieval, the caller is notified via SMS of the recording location. Trust+ can be used for all high-quality customer care operations, including telecoms, utilities and travel.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

We understood what interviewers needed to improve their data collection and productivity without compromising data quality. We created PRO-T-S®, a predictive dialing system that seamlessly integrates your interviewers, CATI and telephony operations. PRO-T-S is modular telephony system with seamless connectivity to many CATI systems. It can also be customized to meet your specific phone room needs. Multiple dialing modes are user-variable, accessible from multiple locations, projects and CATI interfaces. PRO-T-S can be paid off in less than a year and sometimes as quickly as six months. PRO-T-S can help you increase productivity, revenue, and profits by lowering the system cost and increasing labor savings.

Diamond Voice offers hosted telephone solutions throughout the country. We are proud to have many top companies from a variety industries as our clients. Our Sales Engineers have extensive knowledge in telecommunications and cloud-based telephone systems. They combine customer service excellence with a deep understanding of the system's capabilities. We are experts in business-class telephone solutions and innovative IVR applications for cloud telephone platforms. Hosted telephone solutions that are affordable and innovative provide companies with reliable communications in today's competitive market. Diamond Voice is privately owned and family-owned. We bring the same passion and loyalty to your business as we do to ours. Loyalty, reliability and honesty are our core values. Diamond Voice is committed to providing exceptional technical support. Diamond Voice provides technical support 24 hours a day, and is available to answer any questions.

Just like a smartphone is more than a device that makes and receives calls, Yo telephone systems are packed full of cutting-edge features that will not only improve your communication efficiency but also maximize your customer experience. All of our services can help you increase your business' success, from feature-rich business phones to user friendly marketing tools. Our business telephone systems go beyond a simple business phone number. They can track missed calls, integrate your CRM with your business phones, and record all calls in the cloud. Cordless calls can be made from any location with 100% coverage.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

Mango Voice allows you to modify your phone system and call flow. Our Digital Switchboard is easy to use with drag-and-drop. Mango Voice makes it easy for you to control how each extension handles an inbound call. You can choose from a variety of operations and drag them onto the dial plan with our Digital Switchboard. Drag operations around to reposition them in the dial plan. Once you're done, click Save to save the changes. Mango supports all models of Cisco and Yealink phones. All phones other than those models will not work in our system. Yealink's phones are superior to any other phones currently on the market. To find out if your phone is supported, please contact a sales representative.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Abyssmedia Multi-Channel Sound Recording System is designed to record audio information from multiple sources simultaneously and automatic. The sound recording software can record up 32 channels and compress the records for archive. It can be used to record conference calls, telephone line monitoring, radio station logging, intermittent transmission logging, and other specialized applications.

Calibre is the best-in-class call recording tool that transforms captured interactions into decision-enabling information. Calibre is a reliable and fully-featured business improvement tool that improves performance, productivity and customer satisfaction. It also minimizes risk, lowers operational costs and increases profitability.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

Our cloud platform allows you to create conference calls, click to dial, and other voice solutions. Hoiio allows you to connect to any phone worldwide with just a few lines code. You can send SMS to more than 200 countries quickly, reliably and at wholesale prices. We support delivery notifications and changing the name of the SMS sender. Create a voice application that allows users to interact with you over a phone conversation. You can do things you never thought possible with just a few lines code - IVR system and automated voice broadcast, voicemail, voicemail, etc. Hoiio virtual numbers can be subscribed to to receive phone calls. Your app decides what to do when someone calls your number. Developers can easily add voice, SMS, and DNC services to their apps with just a few lines code using the Hoiio API. We believe in cloud technologies and their ability to empower agile businesses. We have spent over 8 years researching and developing our award-winning agile cloud platform.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

The audio recording solution can monitor and record from a variety of telephony platforms, as well as any VoIP system. It can also record audio streams using SIP or RTP. The recording solution can either be hosted at your company's servers or traffic can be directed through our VPN tunnel to be recorded on our server. Recordings can be continued even when network connections are lost and uploaded once they are restored. Each monitor can be in any orientation and can be recorded with as many monitors as you like. The orientation and position of each monitor will be shown on playback to make it look like the agent would view them. Each monitor is recorded in a separate file to allow for playback speed and integration options. You can create as many custom forms you need. Each form can contain any number of categories, and each category can contain any number questions. You can share questions and categories between forms to have consistent questions and to be able report on similar metrics.

Enterprise environments are becoming more diverse, dispersed, and boundless. This creates a need for integrated communications solutions that can help to anchor technology integration. CommSouth provides robust unified communication products and collaboration solutions that unify real-time and non-real time communication. CommSouth serves several segments to optimize business efficiency and improve productivity. CommSouth provides the best solutions to enable your contact center to be flexible to adapt to different situations and deliver a great customer service experience. Different communication types are integrated to make customer care and collaboration seamless and productive. This allows agents to communicate in one medium while another agent can receive it and respond from another medium or device. Comm Contact Centre facilitates all of this, and helps you track and reduce expenditure as well as improve agent training and performance.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

TalkHelper Skype Call Recorder is a reliable, well-designed utility that records Skype calls in high quality on Windows. It also allows you to easily save and manage your Skype voicemails, video messages, and voicemails. This makes it a must-have Skype addon for personal and business use. It comes with a 7-day free trial and has no functional limitations. TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This allows you to save every frame of a Skype call, regardless of whether it is in a full screen, floating or normal window. TalkHelper Skype recorder makes it easy to save Skype voicemails or voicemails. Just one click and your Skype voicemails will be saved in media folders.

Salesken helps companies reap the benefits of the "Science of Sales". Based on customer conversations, you can see which leads are most likely to convert. Your sales team will be able to use real-time cues and contextual cues to close every deal. Make sure that every salesperson follows your winning strategy. Get insight into the strengths and weaknesses of your team. Leverage real-time cues during your conversations. Analytics and diagnostics can help you improve every day. Based on real customer conversations, get an X-Ray of the pipeline. Reps can use these conversations to get real-time talking points and advanced analytics after the call. Affordable pricing plans, pay-as-you go and integrations with all your favorite tools.

TalkHelper's Skype recorder allows you to record Skype video calls and screen shares professionally. It stores in AVI files with XVID codec support. TalkHelper records inside Skype. This makes it possible to save every frame of a Skype call, regardless of whether it is in a full screen, floating, or normal window. Skype audio calls can either be saved as MP3 or WAV files with stereo or mono options. TalkHelper Skype recorder makes it easy to save Skype voicemails or Skype video messages. With one click, Skype voicemails will be saved to media files on your local hard drive. You can then review/playback them using media player at any time.

Edigin has developed call recording solutions and quality monitoring solutions that can be used with the vast majority of communication systems today. The SVRX recording solution integrates seamlessly with communication systems to capture all communications and call details. Our solution is compatible with both redundant and multi-site distributed environments. Our solution includes screen capture and agent evaluation. We also provide customizable report analytics. Alcatel and Ascom, Aspect. Avaya. Bosch, Cisco. EADS. eON. Ericsson. Fujitsu. Intertel. LG. Mitel. NEC. Nitsuko. Nortel. Panasonic. Philips. Realtis. Rockwell. Samsung. Selta. Siemens. ShoreTel. Tadiran. Telrad. The SVRX supports passive tap of T1/E1 trunks and analog stations, digital stations for those systems, analog stations, and port mirroring-based recording of VoIP. VoIP supported protocols include: Cisco Skinny, H.323, MGCP, SIP stations, SIP trunks, etc.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

Otter is where conversations are. With Otter, your AI-powered assistant, you can create rich notes for interviews, meetings, lectures, and other important voice conversation. The Otter advantage is a benefit for organizations. Otter is trusted by all sizes of teams to transcribe important conversations. Otter 2.0, our shiny new release, offers more functionality to enhance collaboration and productivity. The Teams plan is designed for small and medium-sized businesses as well as teams in larger companies. You can record and review your conversations in real-time. You can search, play, edit, organize and share your conversations on any device. Otter allows you to record conversations on your smartphone or web browser. You can import or sync recordings from other services. Zoom can be integrated. Real-time streaming transcripts are available. Within minutes, rich, searchable notes can be created with text, audio, images and speaker ID. To inform others and stay on the same page, you can share or export voice notes.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

SugarCRM modules, including Leads, Contacts and Accounts, can be used to make inbound and outbound calls. You can make calls via web, desktop, or mobile apps - all you need is a mic and speakers. RT Telephony can be your operator. It can manage extensions as well as phone directories. You can use the IVR setting to RT telephony to compose a welcome message, manage voice tone and configure incoming calls. You can also prompt your caller with a series of options that correspond to your custom configuration. RT Telephony does more than just one thing. It supports textual communication as well as verbal communication. You can send and receive SMS messages instantly. Sugar allows you to initiate an SMS conversation by using RT Telephony integration. You can create Campaign Templates from within RT Telephony and send your messages directly to your target list.

Receive a personalized, objective third-party verification. Our team of experts is highly skilled in managing the TPV process from start to finish. Our digital solutions are robust and include VoIP phone number identification, geolocation, document storage, customizable reports, etc. Automated solutions offer simpler experiences and require less staff. The system asks callers to answer a series of verification questions. AnswerNet TPV eliminates this problem. All of our data is stored securely on AWS to protect you and your clients. SOC 2 is an American Institute of CPAs' (AICPA) voluntary compliance standard that specifies how companies should manage customer data. The standard is based upon the Trust Services Criteria of security, availability and processing integrity.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

Dialing Innovations offers a range of hosted services, including call-center and contact centre applications, SMB or enterprise phone systems, video conference, online learning platforms, CRMs, and call-center and call center applications. Dialing Innovations has its own data center which allows for greater control over its clients' environments and faster development. Dialing Innovations currently serves 5000 subscribers around the globe.

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

The VRS is a multi-channel voice recording application that can record voice calls. It is commonly used for recording telephone lines, radio station logging, and control room recording. The VRS records up to 64 audio channels simultaneously and uses advanced audio compression to reduce file sizes. You can search for and play recordings sorted by channel or date.

A cloud-based call center solution can increase talking time by up to 30% It includes automated call distribution, IVR system and call campaigns with 3 dialing modes (Preview Power, Predictive), mini CRM, call scripting, quality control, reporting, and more. Voiptime Cloud Contact Center software is trusted by more than 1000 users!

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

Ameyo Engage, the only cloud-based call center software, focuses on customer service and engagement. It is suitable for all businesses. Ameyo Engage empowers businesses to take control of their operations. It allows them to make faster changes to Customer Interaction Initiatives and engage employees. This results in better customer service, increased sales & collections, and ultimately loyal customers and happy employees. Ameyo has been ISO/IEC 27018 Certified, ISO 27001 Certified, and PCI-DSS compliant.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

There are many options available, so it can be difficult to find the right phone system for your company. You can read on to find out more about the different options. If you don't have the time, contact us and we will work with your specialists to find a solution that suits your needs. BDM is a new approach to telephony. We will recommend the best solution for you based on your business needs.