Alternatives to WebFirst

Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.

Vialect has been helping companies to connect people, content and capabilities for over a decade. Noodle is an All-in-One platform that provides office staff & remote teams the ability to post ideas, create content, share schedules & have video calls all within a single secure site. On Premise and Cloud hosting available.

Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.

Secure collaboration with anyone, anyplace, on any device. It is our top priority to protect your cloud files. We have developed advanced security controls, intelligent threats detection, and complete information governance. We also know that your needs are not limited to these security controls. Strict data privacy? Check. Check. Check. Check. You should check. Collaboration is key to your business. This includes customers, partners, vendors, and teammates. Everyone can work together on your most important content easily if they are in the same place. You should not be sharing files but frustration. You should be able to rest assured that your data is safe. It is a waste of time to work on cumbersome, manual processes every day. We let anyone automate repeatable workflows that are important to your business, such as HR onboarding and contract management. Your workflows will move faster. You have more time for what is most important.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

Most customers today expect that organizations will offer a self-service experience as part of the customer experience. A solid knowledge management system is the key to a positive, highly effective self service experience. Knowledge Management ensures that the content available via self-service channels are well-written and well-organized, and contain the right information delivered to the correct parties at the right time across all channels and touchpoints. A knowledge management system that is optimized can make self-service channels more effective, reduce the time it takes to resolve issues and create a rewarding customer experience. Data analytics can be used to diagnose and address usability in order to improve self-service processes and the customer experience. By redirecting real-time interactions towards relevant sources of information, transactional support costs can be reduced from dollars to pennies.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

FIRST WebAdmin is a flexible and effective system for bibliographic control. It offers a variety of library service options and management options for librarians and information managers. It includes an LMS (Library and Information Management System), which is tailored to meet the needs of libraries of different sizes, and a fully integrated KMS ("Knowledge Management System") that allows you to maintain and record the knowledge profiles of your employees. Information professionals use this web-based client application to maintain the FIRST LMS Database. It has many functions, including cataloguing, budgets, acquisitions, serials management, routing, authority file management, circulation, inter-library loans, and more. Information professionals use this web-based client application to maintain the FIRST KMS Database.

JustClip allows you to capture any type information. You can organize it however you like. You can instantly retrieve it whenever you need. Bookmarks, ideas and book notes can be saved. Files, task lists, informative articles and audio notes can also be saved. Use infinite folder hierarchy, clip group, groups, tags to organize your heart's content. To reduce clutter, stay on top. You can quickly find everything you need, even within files. You have complete control over who sees what in JustClip folders and groups. Invite collaborators to edit, add content, comment, like, and make edits. Role-based permissions allow you to manage access. Share your content clips with classmates, friends, and colleagues when you are ready.

Enwoven's simple-to-use storytelling tools can help you increase team alignment. Spend less time chasing information, emailing, or sending chat messages. A centralized hub is designed to ensure company-wide alignment. With an intuitive interface and powerful storytelling, you can eliminate redundant work and administrative tasks. You can take control and be focused on the things that matter most to you. You can see the whole picture and have global access to view real-time context. You can also set permissions. Immediately scale up the discovery of insights during major projects. You can add multimedia files from anywhere (PDFs and documents, images, videos, or videos), then you can optionally include context with voice notes and tags. Enwoven integrates with how you save files. Visualize files without the need for IT or web designers. Interactive timelines, maps and presentations display content automatically.

Easy knowledge management for teams. Zoho Wiki is an easy-to-use knowledge management tool that caters to the specific needs of your organization's teams. You can now create and share knowledge effectively. You can create workspaces and pages, assign users, customize the portal, and keep updated all with one tool. A centralized information repository can be created. Each member of the team can create and document ideas. Protect your information. You can set custom permission levels for pages or workspaces. You can change the look and feel of your wiki. You can customize the logos, layouts, and banners of your portal according to your requirements. You can change the look and feel of your wiki. You can customize the logos, layouts, and banners of your portal to meet your needs.

Easy self-service and agent efficiency can be increased by sharing current and relevant knowledge. The SAP Knowledge Central solution from NICE by NICE can streamline support activities and increase customer loyalty by consistently delivering the most current product and service information across multiple channels. You can access your self-service portals, search engines and communities from anywhere. Contextual knowledge support for customer services agents. Reporting built-in to identify key customer behavior and search trends. Integration with SAP Service Cloud allows for fast resolutions. Customer satisfaction can be improved by providing the right information, when and where they are needed. To provide the fastest access possible to the right information, create search-engine optimized content. Reduce contact volume to improve customer service efficiency. Intelligent, contextual knowledge management can help customers resolve their problems faster.

Customers and employees can get better self-service rates. Agent productivity can be increased with contextual knowledge driven by machine learning. Integration with Service Portal The Service Portal allows customers and employees to search, browse and view available knowledge from their desktops or mobile devices. Knowledge is required to gain insights Automated machine learning can automatically identify and visualize knowledge gaps and assign gaps to authors for resolution. This will improve self-service and case resolution. Creation of in-context knowledge Agents and employees can increase knowledge relevance by empowering them to capture knowledge articles in context during their work processes such as incident or case management.

You can work from home, or provide top-notch customer service to your clients. In a world of rapid digital transformation and economic uncertainty, it's more important than ever to manage your company’s knowledge efficiently and sustainably. A solid knowledge base must be available anytime, anywhere and instantly. If your helpdesk cannot adapt to the ever-changing environment and the growth of your company's knowledge, you could put your business's short- and long-term future at risk. Even if you don't face the worst-case scenario, high processing times and low first contact resolution rates will place you at a competitive disadvantage. Remote teams, and working from home, exacerbate the flow of information and the exchange of information.

An organization's continuous improvement strategy includes the ability to effectively track issues, concerns, knowledge, and other information. Management will want to know if the team is working on resolving the customer's issue on priority when a customer raises an issue. Omnex's Problem Solver is a tool and knowledge bank that allows customers to track, manage and resolve problems. Problem Solver is a single repository for all internal and external problems. We have designed our software to address a variety quality assurance (external, internal, environmental, health, safety, and other issues). Define metrics and timelines for problem resolution. This includes: containment, corrections, corrective actions, reporting, and closure. Give suppliers the ability to take corrective action.

HarrisData offers three CRM modules. CustomerFirst®, which provides support, help desk, and quality tracking functions, allows each department to keep customer information and view it within the context of their specific function. The solution manages the flow and resolution of work within the organization, from the moment a request is made or an issue is raised to the end. SalesFirst®, designed to assist companies in managing their prospects, customers, and sales teams. SalesFirst®, a valuable tool for salespeople, captures all historical data and critical information about prospects. To help determine the best sales strategy, you can compile and track competitive information. WebFirst®, where customers can access, update, and create support incidents online 24 hours a day, 7 days a week. This extension to our CRM solutions will allow you to download the latest software updates online whenever you need them.

The hyper Content & Digital Asset Management Server allows organizations to have complete control over all digital assets. It also automates processes and reduces costs. You can access all rich rich content by easily integrating it into the creative workflows of both internal and external teams. You can ensure process control through collaborative approval. Use Social Media Networks to share the content. To promote and assure the success of rich content, create customized Brand Portals.

Knowledge Management leads to better customer services. Improve First Call Resolution and speed up customer service calls. You can access the latest issues via live updates. Call Scripting helps you navigate transactions. Unlock the potential value of your Enterprise's expertise. Collaborate with experts in your field. Facilitate collaboration. SMART analytics allows you to optimize and track your knowledge processes. LearnLode is a SaaS platform that can be self-deployed. Your team leader or Operations Manager can easily create and manage all resources. This allows you to quickly get started with no setup or integration fees. Effective Knowledge Management is essential for improving customer service in your call centre. Give your agents access to our powerful knowledge base, decision support tools, and empower them to deliver outstanding results.

KBPublisher is a fully featured knowledge management software solution. It improves workforce efficiency, solves issues quickly, lowers call volume, and promotes customer support. This web-based platform allows users to share, publish, manage, and edit articles, whitepapers, business processes and user manuals. Mobile device access, powerful search and content editing are some of the key features. File attachments, article drafts, workflow approvals and more are also available.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

Create a chatbot in minutes for your website or application. Customize the style of your chatbot to match your brand's color scheme and style. Customize your chatbot in every way. Customize the color, background and logo. Embed it on any website. Embed your knowledge bot widget directly into any Notion page. While you take notes, ask questions and receive answers. Chat about multiple documents simultaneously. Add multiple text or pdf files to get instant answers. Customize your chatbot according to your preferences. Change the color and add your own logo. All chat history is saved. You can continue where you left off at any time. With a single click, you can summarize large documents and extract important information.

Qiqqa secures all PDFs and makes them searchable on all devices. You don't have to hunt for the missing paper again with automatic identification, tagging, and categorization. You can capture all your annotations, comments, highlights, and tags while you read PDFs in Qiqqa. You can then use powerful annotation reports to quickly review what you've read so that you don't forget the important details. Qiqqa helps you navigate through the literature and understand your research niche. It then highlights the most relevant and influential papers in the niche. Qiqqa allows you to find the next paper by following keywords, authors, and citations. Qiqqa's themes, annotation reports and search function will show you everything you need to cite in every section of your paper.

The Epazz Web Portal provides access to information and resources for users. This portal allows users to log in to their intranet system. Each user can log into the portal and customize it with their own organization, graphics, colors, layout, and layout. The Web Portal Component allows companies to create a home page for their business and give them access to communication tools and collaboration options. Our portal software is streamlined and can be integrated into your corporate intranet. What are the benefits of the BoxOS portal component Epazz allows communication between you and your employees so that collaboration can be easy and effective. Your web portal allows you to access your company's online community. It improves communication and collaboration for complex organizations. It improves communication and productivity. Live chats allow for communication between coworkers from anywhere.

OneBar is a knowledge management platform that allows your team to collect valuable information and make it accessible anywhere. OneBar allows you to easily document frequently asked questions and answer to share with colleagues. Ask questions, invite others to help, and comment on the answers all from one place. You can tag answers, assign subject matter experts, set expiration notifications, and many other features to ensure that your OneBar information is accurate and up-to-date. OneBar understands your meaning better than traditional keyword-based search engines. Have you already found the answer in Google Drive or Confluence. Send OneBar a link and we'll embed the live preview in a OneBar document. OneBar makes it easier to close deals and share the most up-to-date answers with your sales team. Reduce the time it takes to respond to customer queries. Every support rep should be the best.

You can manage contacts, companies and projects. Your team will be more productive by centralizing information and files, but with limited access rights per user. You can also use specialized applications to perform certain tasks (such as mass mailings) and by easily coordinating with external and internal people. Your company will be able maintain its knowledge and experience by storing key business processes in templates. This knowledge can then be reused in a way that is constantly improved and updated. Our system can store all your business data, adapting to your data model (number type, name of fields, etc.) without programming. You can also customize the application with forms you can create.

Your favorite software for creating Help, policy and knowledgebase content. Now available on Mac. You can quickly get started with intuitive authoring using HTML5 and CSS3. Microcontent can be used to power next-generation media such as AI-powered chatbot engines or other advanced media. You can effortlessly ingest Markdown and legacy formats such as Word and HTML5. Create immersive content using rich media. Online review makes it easy to streamline your review cycles. Use the most popular collaboration and source control platforms to manage multiple document versions. Single-source publishing to any device, screen, or format you choose. Frameless Responsive HTML5 output delivers dynamic and exceptional content experiences. Adobe RoboHelp is now available for Mac. Create and deliver exceptional Help, procedure and policy content. Microcontent can be used to fuel chatbots and featured snippets in search engine results.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

DMXReady FAQs Manager v2 allows website owners to easily add, edit, or manage their FAQs section. Anybody can access FAQs Manager via an ordinary web browser such as Internet Explorer. They can also modify the content and update the FAQs section on their company website. No web design skills required! You can see how DMXReady FAQs manager v2 makes website management so easy.

Use your consulting IP for more bids, thought-provoking content and knowledge-sharing. KnowPro's AI analyzes unstructured project documents (PDFs and Excel docs), and produces concise "Recollections", which are summaries of timelines, workstreams and key learnings. These insights are stored within a searchable knowledge base that is available to the entire firm. Find relevant examples and proof-points from past projects for bid writing to strengthen proposals. Impress clients by saving time and providing targeted, substantive responses. Create authoritative whitepapers, sector outlooks and other documents that demonstrate your domain expertise. Make project learnings available to all consultants. Integrate KnowPro into your LMS, or early-career learning paths to improve your EVP and future-talent pipeline. Visit our website for a clickable demo!

It was the first of its kind, created on Azure SaaS application. Azure AD, Azure SQL, Microsoft Graph, API's, App Services. Maximize Azure's infrastructure, scalability. Azure Tenant Management allows you to set up configurable preferences. Azure portal administrators can manage permissions across the entire organization. Azure AD and Office 365 users, groups, and role access. Azure cloud lowers adoption barriers NanoNotion can increase the value of your Microsoft Office or Office 365 application investment and services. You can create Notions from a variety Office 365 document types including Word, PowerPoint and Excel. You can easily insert links to support a Notion using materials on OneDrive for business and SharePoint. Microsoft Teams allows you to socialize Notions. This helps to bring out valuable knowledge. Once knowledge is valuable, you can use Teams to help transform it into products or services.

Mybase is a freeform database software that allows you to enter unstructured text, webpages and images, emails, and other files, regardless of length or format. All information is compressed using an integrated zip utility, and stored in the tree-structured outline form. Mybase is a database that accepts text input, much like a word processor. It provides better methods for sharing, editing, retrieving, searching, searching, and sharing information than traditional databases. To provide a wider view of contents and a more flexible relation view, attached documents and related entries can be restructured and listed in one hierarchical list view at the right side. Mermaid support for Markdown documents to include flowcharts or diagrams.

Trickle database enables organization-wide collaboration with views such as list, board, files, and more. Customize your view of tasks and project to fit your workflow. Set up Kanban boards to get a clear view of the direction your project is taking. Group tasks according to priority, status, assignee and more. This will help you stay on top of your project and never lose track. Define properties to transform your daily process into templates. Make it easier to start everything. So you can streamline your workflow and focus on what really matters. Expand an item to a page, where you can have real-time conversations and collaborate on it. Reduce the amount of noise in your communication and speed up the feedback loop.

Find information in disparate data sources, including organizational silos. Documents such as employee handbooks, insurance policies, and user manuals. Platform that can be adapted to future applications. Prepare long- and short-form content, such as emails, research reports and proposals. Standardized content such as FAQ responses, status updates, and product descriptions. Use the AI-based guided writing and auto-citation features to create documents that include suggested quotes, facts, and claims based on what you input. After you finish writing, the fact checking feature will review your content to identify invalidated claims. You can then edit as needed. Upload data from your public or private data into knowledge collection and use knowledge extractors for structuring it into claims, quotes, and facts.

Real-time collaboration that works fast breaks down the barriers between members. Change notification keeps everyone posted. Team workspace allows for a bird's eye view of all documents in the team. Templates shared keep the style and format consistent. You have complete control over who and what you share with thanks to granular note permissions and private image storage. Technical document, UML chart, math formula, data visualization, even slide deck - All portable. Use Git to manage documentation, centralize editing and storage, and centralize final documents. Hotkey-invoked browser extension allows you to access your notes. HackMD in VSCode: One-click export of notes You can version control your documents using your favorite GitHub workflow. Hotkey-invoked browser extension allows you to capture your thoughts and keep you in the flow.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Klutch is for teams who want to work together, organize company information, save time answering repetitive questions, and hire new members. Short, easily copyable answers that will help you avoid repeating yourself to customers. Long-form, important company information that is shared with individuals, teams, and the entire company. Klutch's canned answers can help you share your valuable information with your customers and colleagues. You can make it easier to find what you need with categories, tags and permissions. You can work together in real time on your documents, or leave a comment for others to see later. You can choose from dozens pre-made templates, or you can create your own for you and your coworkers to use. You can share your published pages or drafts with users, groups, or the entire company. You can organize your pages and drafts in designated folders that you can customize so that nothing is lost.

phpMyFAQ, a mobile-friendly and feature-rich open-source FAQ web app for PHP 7 or 8, is mobile-friendly and scalable. It offers the following features: From single FAQ sites to enterprise-ready integrations. You can manage your users, groups and news. Attachments, FAQ records, FAQ records, comments, glossary items and stop words in the password protected admin backend. You can give permissions to users and groups. You can also create users and user group with permissions, category and record restrictions for viewing/editing content. You can even secure the entire FAQ frontend. You can make it easy for your users to find answers and questions using the search feature. A list of the most searched keywords will be displayed and a graphic report will be generated. Elasticsearch can greatly improve your users' search experience.

Zoho Learn is your all in one knowledge management and training platform. It helps you organize and create interactive training programs. Zoho Learn allows you to create knowledge manuals, combine media, and track the progress of your learners. Zoho Learn is a powerful tool that allows you to deliver extraordinary learning experiences.

MediaWiki is a collaborative and documentation platform that is supported by a vibrant community. MediaWiki software has been used by thousands of websites, as well as thousands of companies and organisations. It powers Wikipedia, as well as this website. MediaWiki allows you to collect, organize and make available knowledge. It is powerful, multilingual and open source, customizable, reliable and free of charge. Find out more about MediaWiki and whether it is right for your needs. Install and configure MediaWiki. MediaWiki can be downloaded, installed, and configured. Install extensions to add functionality. Problems? For more information, see FAQ and Errors. Are you not a server owner? See Hosting services. Get professional development and consulting. Join MediaWiki Stakeholders user group. Learn how to navigate. Learn how to edit pages. Learn how to read, edit, and personalize pages. Learn how to extend and develop code. New to development? Get started coding

WackoWiki - Small, lightweight, handy, expandable, multilingual Wiki-engine. It is designed for speed and extensibility. WackoWiki is completely free and open source, and it is BSD licensed. It features a WYTIWYG editor, section edit, thumbnail creation and easy installation. There are many localizations. Links can be CamelCase, or you can create them using an intuitive two-character markup. Compatible with PHP 8.0-8.4 and MariaDB/MySQL Correction of punctual typos and spec. characters. Access control via per-page access control list. Automatic table of contents generation. Page monitoring and email notification of changes/comments. Powerful diff between revisions.

Avolin's Knowledge Management solution is ideal for large customer service and support teams that deal with complex queries across multiple channels in different industries, such as financial services, high tech and telecommunications. Despite service and support organizations investing heavily on call routing and case management solutions, productivity pressures have only increased. Knova was designed with a simple design philosophy. Streamlining the work of help desk agents means happier customers and happier staff. Knova Self-Service offers all the functionality and content needed to help users solve their problems on their own, anytime, day or night. It also provides information about known issues to targeted customers in a proactive manner, avoiding the possibility of serious problems or frustrations.

Your Confluence content can be displayed on the internet as a customized help center. Confluence allows you to quickly create and customize help centers. To create a brandable and responsive help experience, you can use custom colors, images, navigation, layout, and navigation. Confluence allows you to create documentation and present it as a help centre. Use custom URLs to make the help center a part of your online presence. Web developers can create custom experiences with full theming control. You can quickly create custom sites using the included tools. Scroll Apps for Confluence allow teams to modernize the way they author and manage content. Backbone Issue Sync allows Jira users to collaborate across departments and B2B borders.

DokuWiki is an easy-to-use and versatile Open Source wiki software. It doesn't need a database. Users love its simple and readable syntax. Administrators love it for its ease of maintenance, backup, and integration. DokuWiki's built-in access controls and authentication connectors make it especially useful for enterprises. The large number of plugins that have been contributed by its vibrant community allows for a wide range of uses beyond traditional wikis. Why DokuWiki DokuWiki is a popular choice for a Wiki software. It has many advantages over other software. Easy to use and install. System requirements are low. Access Control Lists with built-in access control. Extensive range of extensions. Over 50 languages supported. Device independent. Open Source Learn more about DokuWiki's features. Use Cases DokuWiki Hackfest London 2012. Wikis are easy to update and add new pages. Wikis are designed to facilitate collaboration and preserve a history of all changes.

BookStack is an easy-to-use, self-hosted platform for organizing and storing information. BookStack is completely free and open source, and it is MIT licensed. The source code is available on GitHub. It is free to download and install your own bookstack instance. BookStack was built with simplicity in mind. BookStack's content is searchable. Searches can be made at book level, across all books, chapters, pages, and even across entire books. You can link directly to any paragraph to keep your documentation connected. BookStack can be configured to suit your needs. You can modify the name, logo, and registration options. You can also modify whether the entire system is visible to the public. BookStack is built on PHP and the Laravel framework. It uses MySQL to store data. BookStack runs happily on a $5 Digital Ocean VPS.

Never let onboarding, knowledge silos or context switching slow down your progress. Swimm allows you to create and edit documents that are linked with your code, autosynced, integrated into your workflow, and automatically edited by Swimm. Swimm's language-agnostic editor is paired with Smart Tokens, Snippet Studio, and is the foundation of modern documentation. Create media-rich documents that are compatible with the code. Swimm's Autosync algorithm helps keep your documentation in sync by refactoring and organizing. You don't need to worry about file names, function names or implementation changes. Swimm will keep up with your code. Swimm will monitor your documentation as your code changes and notify you if any of your changes have an impact on your documentation. You can access docs right next the code they reference. Keep your IDE open and continue your work flow. Clicking on a link will open your IDE in a new tab. This tab will contain the Markdown documentation.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

To duplicate the success of your top salespeople, create call scripts! These interactive scripts can be accessed by agents within CRM systems. The platform also tracks detailed analytics of the paths taken by your team. Interactively guide agents in call center for technical support, business process compliance and lead qualification. Interactive customer service can help you deflect calls and improve customer satisfaction (CSAT). Enterprise data integration allows you to create business process-based applications. Yonyx Map View is a revolutionary solution for visualizing customer interaction flows based on Decision Network Architecture (DNA). A customer can interactively solve a problem by starting with a symptom and traversing a decision tree following a given path. Customers can quickly identify the root cause and the solution by using this method.

Use a private ChatGPT support platform to maximize the potential of your content. Korra revolutionizes how customers access support. It uses advanced NLP to understand complicated queries and delivers context-aware results that are sourced exclusively from your content. Customers can expect accurate answers that are highlighted or time-stamped in the results. Experience a more intelligent, efficient, and constantly improving AI knowledgebase that keeps up with the ever-changing needs of your organization. Create your automated, confidential AI Knowledge Base in seconds. Korra can handle all file types including video and learns only from the files you share. Create, brand and launch your AI Chat Support experience in seconds. Korra can be accessed from any device and at any time with 3 powerful deployment options. Search results are displayed in a traditional knowledge base style with a dedicated URL for support.

Logycore is an integrated knowledge management system that simplifies the management of knowledge with tools that are secure, collaborative and accessible. It meets the dynamic needs today's businesses. Real-time Collaboration: Multiple users can work on documents at the same time, and updates are visible instantly. Mobile-friendly: Fully optimized mobile devices allow knowledge base management and access on the move. Instant search: This feature allows you to search for information quickly without leaving the current page. Access Control: Manages user rights in detail to protect sensitive information and define collaboration boundaries. Scalable solutions: Offers free plans for up to 50 page, with scalable options for larger needs. This ensures that organizations of all sizes will benefit. Amazon-backed security: Uses Amazon's servers to provide world-class data protection and security.