Alternatives to WebFirst

DisasterLAN (DLAN) is Buffalo Computer Graphics’ flagship emergency management product. DLAN is a secure, web-based software that can be accessed from anywhere, from any device. DLAN provides tools for shared situational awareness and workflow-based information management. Featured modules include Ticket Manager, Status Board, Asset Management, Mobile Responder, GIS, Situation Reports, Incident Action Plans, and Finance. The DLAN system is extremely intuitive and requires very little time to train end users. It also includes simple administration tools, which require no knowledge of programming languages. Since its development in 2002, BCG has continuously supported and improved upon the software. It is available as an on-premise, cloud, and hybrid solution. Options for small and large, public and private sector implementations are available. Industries served include emergency management, healthcare, transportation, utilities, education, & corporate.

HarrisData presents three distinct CRM modules tailored to enhance organizational functionality. CustomerFirst® equips various departments with essential support, help desk, and quality tracking tools to effectively manage customer data within their specific contexts. This solution efficiently oversees the workflow from the moment a request or issue is logged until it reaches resolution. SalesFirst® is engineered to aid businesses in organizing their sales teams, prospects, and clientele. This vital resource for sales representatives gathers all pertinent historical and critical information about potential clients, while also allowing for the tracking of competitive data to refine sales strategies based on market competition. Lastly, WebFirst® enables customers to access, modify, and create support tickets online at any time, providing them with 24/7/365 convenience. Additionally, this module facilitates the downloading of software updates directly from the web, ensuring that users have the latest tools at their fingertips whenever necessary.

The Computer-Aided Dispatch (CAD) System empowers dispatchers to manage intricate and numerous incidents with ease, significantly improving their capability to ensure the highest level of safety for first responders. Inputting calls requires only basic information and automatically logs the date and time. Both Call Takers and Dispatchers have access to the full suite of functionalities, allowing all dispatch staff to view and edit the same Call for Service simultaneously, ensuring that every detail contributes to the overall record. Additionally, the CAD System allows dispatchers immediate access to any names stored within the various Criminal Information Systems (CIS), along with information on pending and past incidents, complete with the ability to review those incidents, response protocols, contact details, and further data about the location in question. This vital information can be relayed to Mobile Units, enhancing officer awareness and operational efficiency. The seamless integration of these features not only streamlines the dispatch process but also fosters improved communication among all personnel involved.

The initial moments of an incident response are vital for ensuring safety. Consequently, public safety organizations require Mobile Data Terminal (MDT) software that allows them to reach incidents swiftly and securely, equipped with crucial information. Adashi FirstResponse MDT stands out as an innovative emergency response software solution. Its interactive interface enables first responders to access essential data, such as navigation aids, pre-plans, and customized map layers, right when they need it most. This distinctive incident response software equips public safety teams with all the necessary information for a rapid, coordinated, and intelligent response. Specifically designed for the everyday tasks of emergency service personnel, our MDT software offers a unique interface that consolidates all critical information into a single dashboard. This eliminates the hassle of switching between maps or navigating through various screens while in transit. By streamlining access to vital data, we enhance the effectiveness of emergency responses.

Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.

Experience the enhanced Status Page, which remains FREE indefinitely. You can create both branded public and private status pages that showcase your identity by incorporating your logo and social media links or by linking to a personalized domain. With Freshstatus, your customers stay informed at all times, which helps reduce support costs and fosters trust by keeping them updated on your system's status. Additionally, Freshstatus offers private status pages for your team, ensuring that all internal stakeholders receive real-time updates. You can easily create incidents, provide live updates, and modify service statuses using a user-friendly interface similar to Twitter. Freshstatus also provides incident templates and customizable updates, allowing you to communicate effectively by sending emails to subscribers or tweeting to your audience, giving you full control over how incidents are communicated. Team collaboration is enhanced as well, as you can share private messages and notes to keep your discussions focused and relevant. This platform empowers you to manage incidents efficiently while maintaining clear communication with both customers and team members.

D4H was founded in 2008 by Robin Blandford, combining his background in the Coast Guard with an accomplished team of computer scientists, first responders, and emergency managers.It all started with one simple idea, “how can today’s data improve tomorrow’s performance?”. This is now how we live our lives. Driven by a talented executive team, D4H has since injected global visibility into tens of thousands of operations run by government and public safety, oil and gas, pharmaceutical, aviation, corporate, and healthcare organizations across the globe.

By configuring this feature within your CFAST, you unlock a powerful and user-friendly tool at your disposal. This allows you to efficiently manage the connections between orders and incidents across various services. You can enter, track, resolve, and finalize all communications related to incidents while adhering to diverse standards. Additionally, it enables you to generate both manual and internal incidents as needed. Conduct tests to determine the most suitable services for your clients. Integrating your CFAST will help centralize your order management system effectively. The system interprets files and presents the information within a user-friendly interface. You will receive notifications from your CFAST regarding all essential details you need to be aware of. Moreover, this feature ensures that your incident management process is streamlined and organized, enhancing overall operational efficiency.

Assessing and planning for hazardous material risks within communities can be quite challenging. AristaTek is committed to equipping emergency planners with tools that enhance the efficiency, speed, and comprehensiveness of their vital responsibilities. Our premier product, PEAC-WMD, is a user-friendly analytical software suite that seamlessly integrates Tier II files, evaluates hazardous threats present in inventories, and simulates potential plume, explosive, and fireball hazards. Additionally, our team of in-house specialists offers detailed research briefs that delve into the analysis of specific substances. The PEAC-WMD software is crafted for on-site use, aiding First Responders in making well-informed decisions while delivering prompt operational responses for HAZMAT and CBRNE incidents when immediate knowledge is essential. In critical situations where time is of the essence, making the correct early decisions can significantly benefit the outcome as the incident progresses, ensuring the safety of responders, the community, and property. Moreover, our commitment to ongoing support means emergency planners will always have the tools they need at their fingertips.

Valor CAD (Computer Aided Dispatch) solutions are utilized globally by military forces, law enforcement agencies, and Public Safety Answering Points (PSAPs) to streamline their call-for-service (CFS) operations, enhance coordination during emergencies, and bolster public safety. Engineered to be user-friendly and customizable, this commercial off-the-shelf (COTS) system features robust command and control functionalities along with comprehensive reporting tools, empowering command staff, communication teams, and first responders with immediate access to both current and historical incident data, thereby facilitating better-informed decision-making. In addition, Valor RMS (Records Management System) is fully integrated with Valor CAD and various other components like BOLO, Evidence, and Warrants within the Valor Incident Management System (Valor IMS), all supported by a unified SQL database. This integration allows Valor RMS to efficiently gather data directly from completed CAD events and automatically populate an officer’s initial incident report, significantly improving the accuracy and efficiency of information sharing across departments. Such seamless data exchange not only enhances operational efficiency but also ensures that critical information is readily available for future reference and analysis.

Improving business outcomes involves making it easier to spot and address high-priority incidents. The WatchTower Platform serves as a comprehensive observability tool that streamlines incident resolution specifically within mainframe environments by effectively integrating and correlating events, data flows, and metrics across various IT silos. It provides a cohesive and intuitive interface for operations teams, allowing them to optimize their workflows. Leveraging established AIOps solutions, WatchTower is adept at detecting potential problems at an early stage, which aids in proactive mitigation. Additionally, it utilizes OpenTelemetry to transmit mainframe data and insights to observability tools, allowing enterprise SREs to pinpoint bottlenecks and improve operational effectiveness. By enhancing alerts with relevant context, WatchTower eliminates the necessity for logging into multiple tools to gather essential information. Its workflows expedite the processes of problem identification, investigation, and incident resolution, while also simplifying the handover and escalation of issues. With such capabilities, WatchTower not only enhances incident management but also empowers teams to proactively maintain high service availability.

It is becoming more difficult to keep up with modern firefighting and response as the world changes. National Fire and EMS agencies struggle to manage their day-today operations from Pre-Incident Planning through Response and Incident Reporting. No single platform can manage all the needs of your agency, including personnel, incident reporting, prevention, response, and incident reporting. Many platforms currently in use legacy technology and don't take advantage of cloud software benefits like flexibility and upgrades. Agencies are often stuck in older software versions and don't get the feature innovation required in these changing times. Most platforms are focused on records management and compliance, rather than ensuring first responders have all the information they need.

Software designed for fire department management facilitates efficient record keeping, encompassing areas such as personnel management, training documentation, report generation, inspections, inventory tracking, and incident reporting. This comprehensive tool enhances operational efficiency and ensures that all critical data is easily accessible and organized.

Reduce the hours spent on training staff and focus more on effectively reporting during patrols. Our clients appreciate the seamless user experience, which eliminates the need for extensive training on new technology. Incidents, activities, and insights are reported in real time, enabling users to transmit data effortlessly while on the move, ensuring that first responders can arrive at critical situations swiftly. The PatrolLIVE app facilitates straightforward monitoring of compliance and execution for your patrols, whether in a conventional patrol setting or managing a cleaning service, making it easy to track and document team activities. Data from incidents and activities is promptly accessible as soon as it is collected on-site. Major incidents can trigger automatic alerts to essential personnel as soon as they happen, enhancing response efficiency. Additionally, any web user has the capability to view detailed activity reports and tailor them according to their specific requirements, resulting in a more efficient and responsive reporting process. This flexibility in data management ensures that all stakeholders are informed and engaged at every step of the operation.

Statuskit combines a customizable status page with event tracking to enhance communication regarding your service. Service interruptions are a common aspect of daily operations, and our adaptable updates ensure that your clients are informed and reassured during such times. With detailed event tracking, you can transform service disruptions into positive customer experiences, as displaying current incidents showcases your business's commitment to transparency. StatusKit empowers you to tailor nearly every aspect, including incident and service statuses, enabling you to articulate your situations more effectively. Customers can easily subscribe to your status page through multiple channels, such as Email, Feed, Webhook, and Facebook Messenger, ensuring they receive timely updates. Furthermore, StatusKit allows integration with your own Mailgun API Key for enhanced email functionalities. A simple, at-a-glance status report improves communication and keeps your clients informed. By showcasing active events and incidents, you further illustrate your business's transparency. The customizable status and categories make StatusKit a versatile solution applicable to any type of business, enhancing overall client trust and satisfaction. This flexibility ultimately helps build stronger relationships with your customers.

Alliance is a comprehensive and HIPAA compliant Hospital Security Management system crafted by law enforcement experts to effectively manage daily operations alongside significant incidents as they unfold. This software is equipped with a multitude of pre-designed reports that serve as essential tools for both risk managers and the Joint Commission Committee within hospitals. Each feature in Alliance is finely tuned for optimal performance, capable of addressing anything from minor disturbances to major emergencies, such as natural disasters like earthquakes, floods, and hurricanes, as well as man-made threats like terrorism. The system’s integrated Dispatch (Event Desk) feature is specifically designed to alleviate stress for dispatchers while simultaneously reducing the likelihood of input errors. Additionally, its user-friendly interface, along with automated functionalities, accelerates the process of entering incident data, allowing staff to efficiently populate the database through forms that are customized for each specific task, ultimately enhancing overall operational effectiveness. By streamlining these processes, Alliance stands as a vital resource in maintaining hospital security and readiness.

Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.

Zapper Edge is a cloud-native, enterprise-grade Managed File Transfer (MFT) solution crafted to facilitate secure, compliant, and efficient file transfers among partners, vendors, and applications. Functioning as the command center for file management, it upholds zero-trust security principles, implements role-based access control (RBAC) with a defense-in-depth strategy, and incorporates single sign-on (SSO), PGP encryption, customer-managed keys (CMK), and governance based on policies. The platform is equipped to handle Data Lifecycle Management and Data Loss Protection, allowing users to upload, download, preview, delete files, and perform bulk operations while ensuring detailed access control and immutable audit trails. Additionally, it features SIEM-enabled incident reporting and real-time monitoring capabilities, which provide essential visibility for swift detection, investigation, and compliance documentation. Designed with Azure in mind, Zapper Edge boasts rapid performance, the ability to scale horizontally, effortless deployment, and integrated data residency controls. Moreover, it includes an AI Agent Orchestration layer that supports governed API-based data access and features a RAG Foundry, facilitating the creation of micro-level, sanctioned data subsets for secure and efficient retrieval. This comprehensive suite of tools makes Zapper Edge a robust choice for organizations seeking to enhance their file transfer security and operational efficiency.

StatusNet911 serves as a cloud-driven platform that links hospitals, dispatch centers, and first responders to deliver real-time situational insights. By offering data on hospital resource availability, triage conditions, and system outages, it enhances the response to both routine incidents and multi/mass-casualty situations (MCIs). This system allows health facilities to receive Emergency Medical Services (EMS) incident updates instantly, enabling them to optimize their resource management during emergencies. Regular use of StatusNet911 for everyday incidents ensures that personnel are well-acquainted with the application when critical situations arise. It also generates alerts that inform relevant parties about changes in hospital statuses related to patient volume or equipment readiness. Additionally, the alert service disseminates Be On the Lookout alerts (BOLOs), All Calls, and updates concerning MCI events, ensuring that responders are well-informed. In the event of MCIs, the platform facilitates the efficient allocation of patients to vehicles and directs vehicles to the appropriate hospitals while providing real-time requests for triage and bed availability. This comprehensive communication framework is essential for effective emergency management and enhances collaboration among all involved parties.

StatusIQ is a status- and incident communication platform that allows you to communicate with customers in real time via status Pages, emails, and sms. It also lets you showcase the uptime of your IT resources and can be used to communicate with customers about scheduled maintenances and incidents. It is inevitable that there will be downtime. However, it doesn't have to be like this: wasting support agents or providing poor user experiences are not acceptable. Site24x7 StatusIQ makes it easy to communicate service disruptions, planned maintenance and real-time statuses with customers and end users. Proactive communication is a key responsibility in the event of a service disruption. Reliable, dedicated channels that can post updates can deflect support tickets and keep internal stakeholders informed. This can make downtime into an opportunity to improve the customer experience. Communicate early and often. Quickly acknowledge the problem and post the incident to your status page.

Onyx is a versatile open-source AI platform designed to effortlessly integrate with your organization's documents, applications, and staff, thereby boosting productivity among diverse teams. It allows users to quickly locate answers within all team applications, while AI assistants leverage your company’s proprietary knowledge, readily available within your daily workflow. Developers can create personalized workflows utilizing open-source APIs, enabling the development of AI applications that meet specific requirements. With the ability to connect to more than 40 applications like Asana, Google Drive, Slack, and Zendesk, Onyx guarantees real-time synchronization and document-level access. Furthermore, the platform enables deployment in multiple environments, including fully air-gapped configurations within your Virtual Private Cloud (VPC) or on-premises, thus ensuring data security by preventing sensitive information from leaving your deployment. Additionally, document-level permissions are automatically derived from the linked sources, streamlining access control across the system. This makes Onyx an ideal choice for organizations looking to enhance their AI capabilities while maintaining stringent security standards.

The RMS System streamlines the records management processes within the agency. It enables concurrent real-time access across various departments, including Records, Property and Evidence, Dispatch, Investigations, and Corrections. Designed with user-friendliness in mind, the RMS is accessible for both sworn officers and clerical staff. Its intuitive layout features menus, toolbars, and help resources, creating an efficient workspace for all personnel involved in entering, accessing, and tracking incidents. The search functionalities of RMS allow users to query data based on names, locations, types of incidents, dates, shifts, license plates, and vehicles. Furthermore, RMS keeps an up-to-date Master Name database that encompasses a wide array of details such as addresses, associations, modus operandi, special tactics, vehicles, aliases, gang affiliations, employment history, and much more. This comprehensive data management ensures that personnel have quick access to vital information when needed.

ePortPass™ is a cloud-driven mobile platform that empowers security teams to effectively manage and limit access to various areas within a facility in an intuitive and straightforward manner. While we provide an extensive array of access control solutions, our services extend well beyond just the entry points. From surveillance systems and alert sensors to conducting security patrols and generating comprehensive reports, our offerings encompass a broad spectrum of security responsibilities. ePortPass™ facilitates the streamlined oversight of security operations, offering real-time visibility that is essential in today's increasingly vigilant security landscape. This creates a common operating picture (COP) that showcases activities and incidents across single or multiple sites, which is vital for timely decision-making. Additionally, we offer live video feeds, geo-location mapping capabilities, and instant messaging services powered by both sensor technology and on-site security personnel, ensuring that critical information is readily shared among the security team. This holistic approach enhances overall situational awareness and coordination among security staff.

Phare is a platform that allows you to create brilliant websites. It includes monitoring, incident management and status pages. It also offers analytics, security and alerting. - Keep your customers updated with status pages - Receive alerts if your website is down - Work together with your teammates to resolve incidents

Fire operations, regardless of their scale, involve intricate procedures and strict regulations. The process of reporting incidents merely scratches the surface of what is required. Beyond this, tasks such as patient care, managing personnel, securing fire inspection permits, and organizing vehicle assignments all demand thorough documentation and adherence to compliance standards. ZOLL® Fire Reports stands out as a cloud-based fire records management system (RMS) that allows fire departments to oversee every facet of their daily operations through a unified platform. This eliminates the need for redundant data entry across various applications, ultimately saving time, minimizing mistakes, and enabling focus on essential priorities like crew safety, life-saving efforts, and enhanced outcomes. By aggregating data from diverse sources, ZOLL Fire Reports seamlessly integrates insights from inspectors, EMS personnel, and incident commanders, ensuring compliance with NFIRS and HIPAA while facilitating NFORS analytics. Moreover, the software can be tailored to gather and analyze data that is specifically relevant to the unique requirements of each department, making it a versatile tool. Such customization not only enhances operational efficiency but also empowers departments to adapt to evolving challenges in the field.

By integrating dependable uptime and performance tracking, hosted status pages, and incident management into a single platform, you can receive immediate notifications when downtimes occur while also gathering performance data. This tool allows you to inform your users about incidents and maintenance through elegantly designed status pages. Additionally, it fosters collaboration among developers and customer support teams to efficiently address issues together. Users can create incidents, provide real-time updates, and adjust their service statuses to ensure everyone is informed. Your team will be promptly alerted, and you can communicate incidents using your preferred integrations. You can publish ongoing updates regarding incidents or maintenance activities and notify your users accordingly. For internal use, you have the option to password-protect status pages for sharing with teammates and collaborators. Furthermore, you can organize your monitors, status pages, and team members into distinct projects while modifying the method, parameters, or headers of your HTTP monitors. Setting up internal status pages that require a password ensures an extra layer of security for your sensitive information. Overall, this comprehensive tool enhances both transparency and collaboration, making incident management seamless.

Genetec Mission Control, a collaborative decision management software, provides organizations with unprecedented levels of situational intelligence, visualisation, and complete incident management capabilities. It allows security personnel to make the right decisions when faced with routine tasks and unanticipated situations.

Vector LiveSafe stands as a premier mobile platform renowned for facilitating two-way communication regarding safety and security risks, emergency alerts, and essential safety resources. It effectively addresses a wide range of concerns, including physical security threats, risks faced by lone workers, incidents of sexual harassment and assault, as well as health issues related to COVID-19, ensuring that organizations have the tools required to maintain safety and awareness. By leveraging notifications from employees, workers, and students, security teams can swiftly react to incidents and threats in real-time. Moreover, security personnel and operations managers are empowered to disseminate alerts through various channels such as SMS, phone calls, emails, and push notifications, ensuring that both employees and students remain updated and protected. The platform's utilization of real-time analytics, combined with dashboards and anonymous crowd-sourced information, enables security and risk management professionals to proactively identify and assess potential threats and vulnerabilities. In this way, Vector LiveSafe not only enhances immediate response capabilities but also fosters a culture of safety and awareness within organizations.

StatusHub is a flexible IT Incident and Disruption Communication Tool. Create a branded status page and keep end users informed with Internal and external incident communication. With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users Reduce customer service workload Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages Build company reputation and trust Improve customer relationships with transparent incident management processes

Enhance team efficiency by directing alerts to the appropriate individuals, facilitating swift collaboration and resolution of issues. By ensuring that alerts reach the right recipients, you can minimize the time taken to acknowledge and rectify incidents. Our complete ChatOps experience seamlessly integrates with your existing tools, offering incident timelines and reporting functionalities that support blameless post-incident analysis. Foster engagement by meeting individuals in their work environments; our mobile-first solutions utilize machine learning to provide on-call accessibility from any location. Splunk On-Call streamlines incident management processes, alleviating alert fatigue and promoting higher uptime rates. Utilize Splunk On-Call to optimize your on-call schedules and escalation frameworks, automating everything from rotations to overrides. Our platform delivers contextual alert details, machine learning-based suggestions, and enhances collaboration to efficiently tackle issues, all while meticulously documenting crucial remediation information for future reference. This allows teams to not only resolve incidents promptly but also to learn from them to improve future responses.

EnRoute Mobile is a comprehensive mobile CAD (Computer-Aided Dispatch) solution tailored for first responders across law enforcement, fire/EMS, and ambulance services. By providing immediate access to essential incident information, it significantly boosts response times and situational awareness. Notable features include efficient routing with turn-by-turn directions that consider road closures and hazards, real-time mapping of ongoing incidents, and information on nearby units for improved coordination. Responders have access to critical data such as cautionary notes, contact details, ingress and egress routes, and locations of hazardous materials, which aids them in making informed decisions on the ground. The system facilitates real-time communication not only with dispatch but also among various units, and it supports license scanning for quick data access. With continuous updates regarding incidents, the status of responders, and important notes, EnRoute Mobile fosters effective communication and enhances safety for all involved. Additionally, its intuitive interface accommodates various input methods, including touchscreen, keyboard, and function keys, making it accessible for all users. This adaptability ensures that first responders can operate the system efficiently, regardless of their familiarity with technology.

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

Efficiently and effectively analyze, document, and communicate workplace safety incidents and near-misses using the Convergence IMS, which includes built-in OSHA 300, 300A, 301, DOT, and MSHA forms. Tailor the Convergence IMS to meet the specific needs of your organization and industry. Input essential data required by OSHA, DOT, the EPA, or MSHA, such as employee count and your NAICS code. Our user-friendly safety incident report wizard guides employees in promptly reporting any injuries, illnesses, property damages, safety observations, or near-misses. Streamline and monitor every component of incident management with our comprehensive safety incident reporting software. Record OSHA-recordable and MSHA-recordable injuries and illnesses, and submit these directly to the relevant agencies. Additionally, you can attach related documents and visuals, including digital images and videos, to provide a complete overview of each incident. This ensures that all safety concerns are meticulously documented and addressed in a timely manner.

In the event of an incident at any workplace, it is essential to promptly notify the relevant parties with details to ensure a proper response. Following the incident, an investigation is typically carried out to uncover the underlying cause and to formulate suitable corrective measures aimed at preventing future occurrences of similar events. Conducting regular workplace inspections plays a critical role in a comprehensive occupational health and safety program, as these inspections help pinpoint existing hazards that necessitate corrective actions. Lighthouse enhances the process of hazard and risk evaluation by simplifying data collection, making it easier to alert others about potential hazards and risks, and facilitating the assignment of control measures to mitigate or eliminate risks to employee safety. Moreover, the complete vehicle maintenance process encompasses various elements, and Lighthouse efficiently oversees all aspects of this process, allowing users to view a vehicle’s mileage from the last inspection, identify when the next maintenance is scheduled, and access all relevant maintenance history. This comprehensive management ensures that vehicles remain in optimal condition while minimizing the likelihood of maintenance-related incidents.

All Quiet offers a complete incident management solution that helps businesses automate workflows, improve response times, and optimize team performance. With built-in integrations to platforms like AWS, Grafana, and Microsoft Teams, it centralizes incident tracking, alerting, and resolution on a single dashboard. All Quiet’s flexible on-call management, automated escalation features, and real-time status pages provide visibility and ensure fast, efficient handling of critical incidents. It’s a scalable solution for companies looking to enhance operational resilience and streamline incident resolution.

The SOMA Global Platform stands at the forefront of the industry, offering a cloud-native solution specifically designed for the public safety sector. Featuring an extensive enterprise ecosystem, it encompasses four distinct cloud-based suites: critical response, incident management, courts and corrections, and administrative, all tailored to serve our public safety partners effectively. These integrated suites are crafted to accommodate the specific requirements, workflows, and designs of your agency, facilitating coordinated responses and seamless data-sharing among personnel, agencies, and multiple disciplines. The platform ensures that public safety professionals can access crucial information and workflows swiftly, enabling them to operate more efficiently and securely. By integrating four comprehensive suites—critical response, incident management, courts and corrections, and administrative—the SOMA Global Platform aims to streamline, automate, and future-proof your communication, operational, and interoperability challenges. Additionally, it provides a robust suite of applications and tools designed for first responders, empowering them to deploy resources in the most effective manner possible, ultimately enhancing community safety. This holistic approach positions the SOMA Global Platform as an indispensable asset in modern public safety operations.

ConvergePoint’s incident management solution streamlines and fortifies the investigative processes within organizations. Utilizing the Microsoft 365 ecosystem, our software consolidates incident reporting, automates various workflows, offers access based on user roles, and improves root cause analysis, corrective measures, and case resolution outcomes. This comprehensive approach not only enhances efficiency but also ensures a more thorough examination of incidents.

The Rapid Response Retainer equips you with essential expertise, resources, and insights to effectively prepare for and react to cyber threats. Its primary goal is to reduce risk, enhance your security workforce, and manage the expenses associated with incident response. By implementing strategic planning, forward-deployed capabilities, and immediate resources for incident management, it enables you to take a proactive approach in handling risks while optimizing your remediation strategies. Additionally, it assists in controlling the financial implications of defending against and recovering from cyber incidents. Our professionals will evaluate your existing security practices, pinpoint weaknesses, and offer recommendations for improvement. You will also benefit from a dedicated investigative liaison who serves as your consistent point of contact during any breach. Furthermore, with access to our incident hotline available around the clock, you can receive swift assistance from our international teams and comprehensive threat intelligence resources, ensuring that you are well-supported in times of crisis. This multifaceted approach not only strengthens your overall security posture but also fosters a culture of continuous improvement in managing cyber risks.

Exigence provides a command-and-control center software that helps manage major incidents. Exigence automates collaboration between stakeholders within and outside the organization. It organizes it around a timeline that records each step taken to resolve an issue and drives workflows among stakeholders and tools. This ensures that all stakeholders are on the same page. The product connects stakeholders, processes, and tools, reducing time to resolution. Customers who have used Exigence have experienced a transparent process, quicker onboarding of the relevant stakeholders, and a shorter time to resolve critical incidents. Exigence is used by customers to address critical incidents as well as for planned cyber incidents such as business continuity testing or software release.

CourtWorks offers a streamlined and secure web-based repository for the records of offenders, specifically designed for judges and court staff. Through CourtWorks, users can create secure online accounts to manage cases involving referred defendants and probationers. With a single click, probation officers can access a comprehensive view of a defendant's status, ensuring effective and secure communication. This platform serves as an essential management and resource tool that consolidates all relevant information regarding defendants. CourtWorks systematically organizes each defendant's file within a protected online framework, granting access to authorized individuals such as judges, probation officers, and the defendants themselves at any time. Users can easily keep track of important upcoming events and developments. Moreover, new documents and updates related to a defendant's progress are automatically integrated into their file by relevant agencies, all presented through a user-friendly and visually appealing dashboard. This ensures that all parties stay informed and up-to-date on the defendant's situation, fostering transparency and efficiency in the judicial process.

IncidentHub monitors the public status pages of your third-party services to alert you when incidents occur.

SaferWatch is transforming the landscape of crime reporting, suspicious activities, and online threats. Designed to elevate safety for individuals, it also enhances security for various organizations, including schools, businesses, public spaces, neighborhoods, and communities. The platform allows users to report incidents in real-time or submit tips at their convenience, fostering a proactive approach to safety. With real-time two-way communication available in both emergency and non-emergency situations, it enables seamless interaction among citizens, students, parents, educators, administrators, security personnel, and law enforcement. Additionally, SaferWatch alerts deliver tailored safety instructions related to specific incidents while allowing users to share valuable information. This innovative tool is also crucial for companies to fulfill their duty of care to employees and customers, ultimately helping to reduce risk and create a safer environment for everyone involved. As a result, SaferWatch significantly contributes to building trust and collaboration within communities.

Safetrac is a comprehensive cloud-based software solution for managing security guards and tracking patrols, aimed at enhancing the efficiency of contemporary security firms through features such as real-time monitoring, effective communication, and automated reporting. Supervisors can utilize a centralized dashboard to allocate tasks, oversee personnel, and provide assistance to guards at multiple locations, all while benefiting from live GPS tracking, verification of patrol routes, and dynamic maps that illustrate guard movements and recent activities. Security personnel can utilize a dedicated mobile application to initiate their shifts, adhere to designated patrol paths, scan checkpoints, and swiftly document incidents with multimedia evidence and detailed notes, ensuring thorough accountability and precise records in the field. Additionally, Safetrac produces automated PDF reports and dispatches SMS notifications and alerts, fostering connectivity among team members and keeping clients updated, with the cloud-based infrastructure allowing access to information from any device, whether mobile or desktop. The platform places a strong emphasis on user-friendliness and simplicity, effectively minimizing paperwork and streamlining manual tasks, which ultimately enhances overall operational efficiency. As a result, security companies can focus more on their core responsibilities while relying on Safetrac to handle essential management functions.

Our support services offer an easy way to tap into the expertise of the Alkacon team responsible for the development of OpenCms core. For customers with only a few inquiries about OpenCms, incident-based support is available through pre-purchased packages that include 10 incidents. The standard terms and conditions for OpenCms support apply to both our premium and incident support options. If your needs differ, we’re happy to provide a customized consulting agreement for OpenCms. During your consultation, feel free to pose various questions related to OpenCms; the consultant will do their utmost to provide thorough answers. This approach ensures you receive the support and information needed to maximize your experience with OpenCms.

A comprehensive incident and emergency management system designed for routine operations as well as crisis scenarios. This command, control, and communication (C3) framework leverages advanced data analytics alongside social and mobile technologies to enhance the coordination and integration of preparation, response, recovery, and mitigation efforts for everyday incidents, emergencies, and disasters. IBM collaborates with government agencies and public safety organizations across the globe to deploy innovative public safety technology solutions. Effective preparation strategies utilize the same tools to address routine community incidents, enabling a seamless transition to crisis response. This established familiarity allows first responders and C3 personnel to engage swiftly and intuitively in various phases of response, recovery, and mitigation without relying on specialized documentation or systems. Furthermore, this incident and emergency management solution synthesizes and aligns multiple information sources, creating a dynamic, near real-time geospatial framework that supports a unified operational view for all stakeholders involved. By doing so, it enhances situational awareness and fosters more efficient communication during critical events.