WebFirst Reviews

FIRST WebAdmin is a flexible and effective system for bibliographic control. It offers a variety of library service options and management options for librarians and information managers. It includes an LMS (Library and Information Management System), which is tailored to meet the needs of libraries of different sizes, and a fully integrated KMS ("Knowledge Management System") that allows you to maintain and record the knowledge profiles of your employees. Information professionals use this web-based client application to maintain the FIRST LMS Database. It has many functions, including cataloguing, budgets, acquisitions, serials management, routing, authority file management, circulation, inter-library loans, and more. Information professionals use this web-based client application to maintain the FIRST KMS Database.

Most customers today expect that organizations will offer a self-service experience as part of the customer experience. A solid knowledge management system is the key to a positive, highly effective self service experience. Knowledge Management ensures that the content available via self-service channels are well-written and well-organized, and contain the right information delivered to the correct parties at the right time across all channels and touchpoints. A knowledge management system that is optimized can make self-service channels more effective, reduce the time it takes to resolve issues and create a rewarding customer experience. Data analytics can be used to diagnose and address usability in order to improve self-service processes and the customer experience. By redirecting real-time interactions towards relevant sources of information, transactional support costs can be reduced from dollars to pennies.