Alternatives to Vight

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Fathom is the free AI meeting assistant that instantly records, transcribes, and summarizes your Zoom, Meet, or Microsoft Teams meetings so you can focus on the conversations instead of taking notes. Fathom is an AI-driven meeting assistant that automatically records, transcribes, and summarizes your virtual meetings across platforms like Zoom, Google Meet, and Microsoft Teams. Designed to save time and increase productivity, Fathom generates actionable summaries in under 30 seconds and syncs with your CRM for streamlined follow-ups. The platform's unique features include real-time transcription, meeting highlights, and the ability to share clips, making it ideal for teams looking to improve meeting efficiency and reduce administrative work.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

You can deploy anywhere with co-managed threat detection/response. ConnectWise SIEM (formerly Perch) is a co-managed threat detection and response platform that is supported by an in-house Security Operations Center. ConnectWise SIEM was designed to be flexible and adaptable to any business size. It can also be tailored to your specific needs. With cloud-based SIEMs, deployment times are reduced from months to minutes. Our SOC monitors ConnectWise SIEM and gives you access to logs. Threat analysts are available to you from the moment your sensor is installed.

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

The Strategy Overview is an automation platform designed for vCIOs and quarterly business reviews, created by managed service providers (MSPs) to enhance client strategic planning and facilitate digital transformation. It streamlines the quarterly business review process by automating tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting on Office 365 and asset lifecycles, utilizing a modular template engine driven by the Arya AI agent. This comprehensive system connects with various PSA/RMM tools like ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, as well as Office 365, allowing for the synchronization of essential company data like assets, user lists, tickets, warranties, and licensing information. Clients benefit from a customizable white-labeled portal that presents detailed insights into their strategy, health scores, and essential data points such as asset and user information, tickets, budgets, and roadmaps. Furthermore, the platform automatically refreshes warranty and asset data, which helps MSPs dramatically cut down on quarterly business review preparation time from several hours to mere minutes, while also standardizing processes, highlighting security and compliance insights, promoting proactive recommendations, and transforming assessments into strategic avenues for revenue growth. This innovative approach not only enhances efficiency but also empowers MSPs to deliver more value to their clients.

Thread is the no-code AI Service Desk built specifically for Managed Service Providers (MSPs) who want to modernize operations without adding overhead. It combines conversational AI, triage automation, and unified chat tools into a single platform that connects seamlessly with your PSA systems like ConnectWise, Halo, and Autotask. In just 30 minutes, MSPs can deploy AI agents that automatically handle intake, prioritize tickets, assign categories, and complete time entries. The result: technicians gain back valuable hours, with response times improving up to 5x and resolution times reduced by 78%. Thread’s intuitive inbox interface eliminates refreshes and syncs every ticket, conversation, and update across platforms like Teams, Slack, and Messenger. Its Planner view allows easy scheduling, thread management, and collaboration—all in real time. With agentic triage, you don’t just automate tickets—you deliver smarter, faster service experiences that scale with your business. Designed for modern MSPs, Thread is the ultimate operating system for high-performing service teams.

All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

Scopable is a software-as-a-service (SaaS) platform that offers quoting and assessment solutions specifically designed for managed service providers (MSPs). It seamlessly connects with existing systems utilized by MSPs, such as ConnectWise, HaloPSA, NinjaOne, Microsoft 365, Azure, Pax8, Ingram Micro, and IT Glue, while extracting real-time client information including endpoints, configurations, security status, and details from 365 tenants. Utilizing this information, Scopable conducts automated evaluations that assess each client’s environment, identifying security and compliance vulnerabilities, and creating a prioritized technology roadmap complete with cost estimates. This roadmap informs a quoting engine that produces margin-protected proposals based on the MSP's pricing structure, incorporating automated estimates for both labor and hardware that adjust as project scopes evolve. The generated proposals are accessible via a client portal where e-signatures can be obtained, and they synchronize back to the PSA for streamlined management. Additionally, the platform features natural-language processing for client inquiries, maintains CRM records, tracks governance, risk, and compliance (GRC), and facilitates workflow automation. Currently, Scopable is in a limited early-access phase, inviting select users to experience its capabilities.

Keep a close eye on your essential business metrics, evaluate team performance, and implement our established strategies for effective up-selling and cross-selling within your team. Having analyzed over $5 billion in sales activities and more than 10 million business interactions, BeeCastle has refined its recommendation engines, checklists, and AI-driven prompts, empowering you to handle account management with assurance. Seamlessly integrating with your existing software, BeeCastle automates processes across platforms such as Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, and HaloPSA, among others, ensuring you have the tools needed for streamlined operations. This comprehensive approach not only enhances efficiency but also drives better results for your business.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

HappySat is a feedback collection platform designed specifically for Managed Service Providers (MSPs), effectively simplifying the process of conducting both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through seamless integration with Professional Services Automation (PSA) tools. The system utilizes a four-smiley-face scale to gather client feedback for everyday tasks, projects, and onboarding processes, while NPS surveys assess overall client satisfaction levels. With real-time reporting and notifications, MSPs can easily celebrate achievements and quickly respond to any negative feedback received. The platform features an embedded survey option that integrates smoothly with leading PSA systems like ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, ensuring a rapid setup process and centralizing feedback management within current workflows. HappySat can be employed either as a standalone solution or as part of Invarosoft’s Stack Saver bundles, providing a comprehensive tool for collecting and analyzing client feedback in one convenient platform. Furthermore, this versatility enhances the ability of MSPs to improve their services continually based on the insights gained from client responses.

AI Autopilot delivers a complete agentic automation environment built to enhance every aspect of managed service operations. Its intelligent AI agents automate ticket intake, classify issues, determine priority, and instantly route requests to the right technicians. MSPs can benefit from automatic workload balancing, escalation management, and compliance monitoring, all driven by best-practice logic. Seamless integrations with PSA and RMM platforms allow the system to fit naturally into existing IT workflows without disruption. The platform’s ability to create tickets directly from Teams and Slack improves end-user accessibility and reduces friction in support communication. With measurable results like faster resolutions, lower operational costs, and higher client satisfaction, it helps MSPs scale efficiently. AI Autopilot also invests in future-forward AI technologies, including multi-agent orchestration, RAG systems, and advanced RPA triggers. Built for MSPs by MSP professionals, it is engineered to modernize service delivery and strengthen operational intelligence.

SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

ScalePad Cognition360 revolutionizes the ticket data from ConnectWise PSA into insightful and predictive business intelligence tailored for managed service providers. It features an extensive array of over 130 interactive reports and benchmarks that reveal underlying insights related to profitability, technician productivity, ticket trends, project outcomes, agreement renewals, and various other aspects. By utilizing a specialized data warehouse for reporting, Cognition360 effectively reduces the load on production systems, facilitating both historical trend examination and "what-if" scenarios. The incorporation of advanced machine learning and AI technology enhances predictive analytics, empowering MSP executives and virtual CIOs to pinpoint capacity issues, uncover hidden cost factors, assess client profitability, and identify operational hurdles, which can lead to a boost in profitability of 10–15%. Furthermore, for users of ConnectWise Manage, the integration process is straightforward, necessitating minimal setup and capitalizing on existing Power BI licenses for easy report visualization and interpretation. This innovative approach not only streamlines reporting but also provides actionable insights that can drive strategic business decisions.

MSP Dark Intel stands out as a purpose-built dark web monitoring solution tailored exclusively for managed service providers, empowering them to protect their clients while turning cybersecurity into a profitable revenue stream. The platform continuously scans over 500 billion breached records, offering real-time alerts on compromised credentials and comprehensive breach intelligence across 200+ types of personally identifiable information (PII). Its centralized dashboard enables MSPs to manage multiple clients effectively, while integrations with ConnectWise, Autotask, Microsoft 365, Slack, and Teams streamline workflows without disruption. MSPs benefit from unlimited scanning capabilities and prospecting tools that help grow their customer base by leveraging actionable breach data. The platform’s flexible month-to-month billing and lack of contracts reduce risk and operational overhead. With a strong focus on profitability, MSP Dark Intel supports high-margin services with average MSP revenues reaching $8,500 per month. Real human support and guided onboarding ensure a smooth setup experience. This tool also increases client loyalty by offering ongoing protection that addresses evolving cyber threats.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

OpenFrame serves as an open-source IT and security solution designed specifically for managed service providers (MSPs) who are ready to stop allocating 30% of their revenue to third-party vendors. This platform integrates endpoint management, security monitoring, and automation, effectively replacing costly software such as ConnectWise, Kaseya, and Datto with proven free and open-source software (FOSS) options. It features AI assistants—Fae for end-users and Mingo for technicians—designed to automate repetitive tasks, thereby lowering labor expenses. The multi-tenant architecture allows for centralized management of all clients through a single interface. Noteworthy functionalities include cohesive endpoint management and security oversight, adaptable workflows enabled by a modular design, AI-driven automation for routine IT processes, and ongoing enhancements through community-led development. MSPs that implement OpenFrame often see a reduction in vendor payments by 20-35%, while their EBITDA can increase significantly from a range of 8-12% to as high as 50-60%. With its foundation built on reliable open-source tools that are already essential to critical global infrastructures, OpenFrame is positioned to empower MSPs to take control of their operations.

Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.

Bluedot delivers an all-in-one AI note-taking solution designed to simplify how teams capture and manage conversations across every type of meeting. Unlike traditional tools, it never joins as a bot, making the experience more natural and less intrusive for participants. Its transcription engine supports over 100 languages and excels at identifying speakers, understanding technical vocabulary, and capturing to-dos with precision. Bluedot integrates deeply with CRMs, email workflows, and productivity platforms, automatically updating records and generating follow-up drafts. Users can record meetings directly from their browser, through a desktop app, or via a mobile app for on-site discussions. This flexibility makes it suitable for entrepreneurs, recruiters, sales teams, managers, customer success professionals, and engineers. The system scales effortlessly from solo users to large enterprises, offering unlimited licenses under a simple fixed-cost model. With strong customer trust and a clean user experience, Bluedot sets a new standard for accurate, automated meeting documentation.

Bubbles transforms how teams handle meetings and communication by combining AI-driven notetaking with asynchronous collaboration tools. The platform records and transcribes live meetings from Zoom, Google Meet, and Microsoft Teams, instantly turning conversations into clear action items. After each session, it delivers organized summaries and to-do lists for every participant, ensuring no detail is missed. Users can also annotate recordings, leave time-based comments, and continue discussions asynchronously through video or voice replies. By integrating directly with calendars and browsers, Bubbles seamlessly fits into any workflow. Its browser extension allows quick screen and voice recordings to handle updates and questions without scheduling a call. Built with security at its core, Bubbles ensures meeting data remains private and compliant. Teams using Bubbles report fewer follow-ups, faster decisions, and more productive collaboration across time zones.

We provide MSPs with privileged access management, including the protection of customer admin accounts and the security of their customers' identities. CyberQP believes that MSPs can be the only solution for small and medium business cyber security problems. We take our partnership with MSPs very seriously. Create accounts and passwords when technicians need them, with zero-standing privilege and advanced security. Automate tasks, manage admin and service accounts, and automate tasks across environments. Verify the identity of those who call your helpdesk in less than 30 second to protect organizations from internal and outside threats. Your MSP technicians can manage and control who is granted privileged access during specified time periods. MSPs can find it difficult to discover admin accounts and privileged access across their customer base. Our automation makes it easy.

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.

Helply serves as an AI-driven customer support platform designed to automate basic helpdesk operations, effectively manage common inquiries from start to finish, and lessen the overall support workload without the need to overhaul existing frameworks. The platform learns continuously from your support tickets, knowledge base articles, and other internal documents, enhancing its precision as it evolves over time, while also boasting compatibility with well-known help desk software such as Zendesk, Groove, Freshdesk, and Help Scout. In addition to providing answers, Helply offers advanced functionalities by performing tangible “Actions,” which include checking order statuses, retrieving invoice or account information, adjusting settings, sending emails, initiating workflows through API calls, and assisting customers through complex support processes. The platform also features a customizable agent persona, adjustable tone, escalation protocols, intelligent routing, conversation analytics, and a Gap Finder tool that pinpoints outdated or absent help resources, thereby enhancing your knowledge base. With its comprehensive capabilities, Helply not only streamlines the customer support experience but also ensures that the support team can focus on more complex tasks that require human intervention.

Asio™ by ConnectWise® stands out as the premier platform tailored for leading IT solution providers. When you require advanced cloud technology that offers limitless scalability alongside exceptional speed and performance, Asio™ is your go-to choice. This innovative platform enables you to address the challenges posed by fragmented systems, tackling issues such as inefficiencies and repetitive tasks. Your organization will transform into a streamlined IT service provider, enhanced by our security-centric approach that elevates your business functions, enhances intelligent monitoring and automation, accelerates innovation, and so much more. Take command of both your operational processes and financial outcomes with Asio™. Boost your business capabilities with a suite of software designed for managed service providers, which includes tools for project management, automation of quotes and proposals, next-generation IT documentation, and real-time analytics. With this exceptional performance, these solutions empower you to navigate effectively on the path toward business excellence. Elevate your service delivery and enhance customer satisfaction with greater ease and efficiency, ensuring that your clients receive the best possible experience.

Verint CX Automation is an advanced platform driven by artificial intelligence that facilitates the automation of customer experience workflows for contact centers and businesses, streamlining interactions across various channels such as website chat, phone systems, email, social media, and follow-up communications to enhance the overall customer journey while simultaneously lowering operational costs. This system employs conversational AI and bots to support human agents by managing routine tasks, such as addressing frequently asked questions, directing calls, summarizing conversations, providing post-call reports, and organizing feedback, which allows human employees to concentrate on more intricate challenges. With its flexible and modular design, organizations can utilize only the features they require, integrating effortlessly with their current contact center setups or customer relationship management systems without needing extensive modifications. Additionally, Verint CX Automation provides capabilities for real-time data gathering, analytics, and insights, empowering businesses to effectively track and assess customer interactions for continuous improvement. This comprehensive approach not only optimizes efficiency but also enhances the quality of service delivered to customers.

AI-driven help desk software designed to automate customer service and support operations from a single support portal. Sympoq provides advances support ticketing system with built-in two-way email ticketing utility. Every incoming or outgoing email message is transparently stored in the requests database. Customers and support agents can access a dedicated portal with custom layouts, additional options, and data needed for incident management and requests based on their roles and permissions. It also provides integrated live chat software available via support portal, or via the web help widget.

Rimo is an AI-powered meeting assistant built for teams that value accuracy, security, and productivity. It automatically records meetings and generates detailed transcripts and summaries in real time. Designed for global collaboration, Rimo handles mixed accents, multiple languages, and complex discussions with high accuracy. Beyond transcription, the platform structures conversations into actionable insights and clear meeting outcomes. Built-in AI agendas and live summaries help teams stay aligned during discussions. Rimo supports secure sharing with permission-based access and audit logs. Collaborative editing allows teams to refine minutes together instantly. Enterprise-grade security standards ensure sensitive meeting data remains private. No meeting data is used for AI training. Rimo transforms meetings into productive, decision-driven workflows.

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

Sentrup is a customer support platform driven by artificial intelligence that streamlines website chat, retrieves information from knowledge bases, and organizes scheduling tasks. By utilizing vector-search technology, it provides immediate responses derived from tailored documents, synchronizes calendar availability, and efficiently directs intricate inquiries to human support representatives. This ensures that customers receive timely assistance while allowing support teams to focus on more complex issues.

Scheduling meetings is a waste of time. TimeZest seamlessly integrates with ConnectWise Manage to be part of your activity, calendar, and ticketing workflow. TimeZest will take care of the rest. TimeZest schedules for ConnectWise Manage at its finest, empowering clients to find and book the best time for them. Your team's real-time availability is used to make decisions. These choices are confirmed with automatic calendar invites and followed up by non-invasive reminders. ConnectWise Manage automatically updates tickets, allowing for a more natural workflow extension and streamlining the ticket resolution process. It's easy for your staff to schedule clients directly from within ConnectWise Manage with TimeZest

Reduce expenses and simplify the challenges of cybersecurity delivery using StratoZen. Managed service providers need top-tier cybersecurity solutions to ensure their clients' safety. ConnectWise offers StratoZen's co-managed SIEM solutions and SOC-as-a-Service, seamlessly integrating with your existing security frameworks to maintain vigilant oversight of your systems. Designed specifically for service providers, StratoZen delivers exceptional flexibility and impressive accuracy, empowering you to elevate your security practices significantly. Experience the advantages of a fully cloud-hosted SIEM-as-a-service solution that eliminates both the complexity and financial burden typically associated with such systems. Since SIEM systems can often be intricate, a co-managed SIEM takes on the demanding tasks, guaranteeing that you receive optimal value alongside robust security. Additionally, StratoZen provides adaptable SOC options, allowing you to circumvent the challenges of creating and managing an in-house Security Operations Center. By leveraging StratoZen, you can focus on growing your business while ensuring your clients remain well-protected.

Leexi is an AI meeting intelligence platform that automates note-taking and transforms conversations into structured data. The platform captures audio, generates real-time transcriptions, and produces concise summaries enriched with key insights. Leexi enables teams to index, search, and analyze meeting content at scale, reducing administrative overhead and improving information accuracy. It integrates seamlessly into existing workflows, helping organizations turn unstructured conversations into actionable knowledge.

ReadMeeting is an innovative AI-driven application that effortlessly captures both audio and visual aspects of your meetings in real time, generating clear and organized summaries with just one click, thus eliminating the need for manual note-taking. It efficiently transcribes discussions, identifies pivotal moments, and highlights actionable items and decisions from each meeting. Once a meeting concludes, ReadMeeting produces a comprehensive report that can be easily exported as a PDF, ensuring you have a polished record of the conversations that took place. The tool also categorizes meetings by teams, which helps maintain a tidy organization of all summaries and recordings. Users frequently find they reclaim over two hours each week by relying on these automated summaries instead of sifting through lengthy meeting recordings. Furthermore, ReadMeeting operates solely through its own interface, requiring no additional bots or browser extensions to function effectively, making it a user-friendly solution for busy professionals. This means that it streamlines the entire meeting documentation process, allowing teams to focus more on their work and less on administrative tasks.

Many PSA tools tend to be overly complicated, brimming with features that often necessitate intricate setups by experts before they can be effectively utilized. In contrast, Zest was designed with the belief that a PSA should meet the specific needs of MSP managers and technicians while being operable immediately upon installation. Unlike other systems, Zest is ready to go right out of the box, eliminating the lengthy process of configuration that can take months. This unique approach sets Zest apart, enhancing your MSP's ability to attract and retain clients. With an emphasis on streamlining technicians' workflows and workloads, Zest is the PSA solution that technicians genuinely appreciate using. Keeping clients satisfied is essential for the success of any MSP, and Zest ensures that you have a clear view of the status of every account. Created as a counterpoint to cumbersome and intricate MSP management systems, Zest removes unnecessary customizations, the need for extensive configuration, and the expense of additional staff, providing only the essential tools you require. By simplifying the management process, Zest empowers your team to focus on what truly matters—delivering exceptional service to your clients.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

Tinylawn is an AI answering service designed for pest control, lawn care, landscaping, and other field service companies. It helps businesses handle inbound calls around the clock, including evenings, weekends, peak periods, and missed-call overflow. The platform can speak with prospective customers, identify the service they need, collect contact and property details, answer company-specific questions, and schedule appointments based on real availability. It can also assist existing customers with rescheduling or cancellations and send immediate notifications to the business when a new opportunity is captured. Each conversation is stored with a call recording, searchable transcript, and AI-generated summary, giving office teams and technicians clear context before responding or visiting a property. Tinylawn also includes branded online booking, English and Spanish support, property data, and virtual site visit tools that can help teams qualify jobs remotely. By automating repetitive front-desk work, Tinylawn helps service businesses respond faster, reduce missed revenue, improve customer experience, and scale call handling without immediately adding more administrative staff.

Eliminate the practice of sharing credentials, create robust administrative permissions, implement comprehensive login security for your clients, and satisfy insurance and compliance obligations with Evo Security. EPIC represents the next significant advancement for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), Network Operations Centers (NOCs), and Security Operations Centers (SOCs) that aim to mitigate the risks of credential sharing while ensuring secure logins for endpoints, network devices, and web applications in a unified manner. A crucial yet often overlooked aspect of managed services is the necessity for MSP administrators to internally share customer passwords and multi-factor authentication (MFA) codes. While Password Managers and various Password Rotation tools provide some level of convenience and improvements, they ultimately perpetuate the same issues. With cybercriminals increasingly targeting MSPs and regulatory demands calling for better solutions, this unwanted practice has reached its limit. The Evo Privileged Access Manager allows for seamless access management in scenarios where technicians and administrators need to interact with the Evo platform, whether in a managed or co-managed customer environment. This flexibility ensures that security protocols are maintained while still providing the necessary access for operational efficiency.

Cevro offers a revolutionary AI customer support solution purpose-built for the demanding iGaming sector, where 24/7 multilingual assistance and regulatory compliance are critical. Its intelligent agents handle complex gaming inquiries, provide personalized player engagement, and escalate issues smoothly to human agents when necessary. By automating up to 80% of support volume, Cevro significantly reduces operational costs and response times during peak gaming hours. The platform’s advanced chatbot technology is designed to understand intricate gaming contexts and player behavior, supporting native-level conversations in over 100 languages. Integration is seamless via simple APIs or connectors compatible with major gaming providers like Playtech, Evolution, and Microgaming. Cevro’s compliance-ready design ensures built-in responsible gaming protocols and regulatory adherence. Operators have reported a 300% ROI in the first year, with average annual savings exceeding $250,000. With customizable workflows and marketing automation, Cevro enhances both support and player engagement.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.