Compare the Top Product Feedback Software using the curated list below to find the Best Product Feedback Software for your needs.
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All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
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Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.
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Userback
Userback
$49 per month 10 RatingsIntroducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking. -
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Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.
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Revuze revolutionizes the consumer insights landscape through advanced Generative AI analysis. With extensive experience in LLM training, our solutions unlock the full potential of verified buyers' insights across multiple e-commerce sources. Seamlessly integrate review analytics into your marketing and product processes, enabling data-driven strategic decision-making. Benefit from high-quality data, insightful predictions, and scalable capabilities across diverse sources and regions. Experience real-time analysis with intuitive features, dynamic dashboards, and comprehensive reports. From data collection to final visualization, Revuze's end-to-end solutions empower you to navigate rapidly changing categories and make confident daily data-driven decisions. Discover the power of Revuze, the industry-leading GPT for consumer insights, and gain a deeper understanding of your customers and competitors.
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Canny
Canny
$0 per monthDon't let ideas slip by the cracks. Use a dedicated customer feedback tool to collect, analyze, and organize feedback. Find out which features are most popular, filter feedback by impact and segment, and clarify your use cases. Don't waste your time building the wrong things. Get feedback and feature requests based upon priority. Add them to your roadmap and integrate with project management tools such as Jira. When you release a feature, automatically follow up with people. Keep the feedback loop open. Communicate what your team is up to. Announce new features to engage people. -
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Productroad
Productroad
$9 per monthProductroad is a platform that helps companies listen to customers to improve their products. It is a place where customers can share their feedback and upvote other users' feedback. A product team can create a roadmap based upon customer feedback and share it with other team members or customers. We create a changelog for the product and notify customers about their feedback. -
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UserVoice
UserVoice
UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying. -
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Useberry
useberry
$16 per monthAnalytics for Codeless Prototypes. Rich insights and user feedback in minutes, not months. To analyze and improve your product, get a map of each click or tap on your prototype. You can see how users navigate your prototype and identify drop-offs. Watch real-time interaction and video recordings of testers' navigation. Find out how long it took testers for action to take. Time is important. You can get answers using single and multiple selections, opinion scales, and open questions. Ask testers to complete one task on your prototype. This will allow you to measure conversion rates, inbound, direct paths, bounces, and more. Ask testers for consecutive tasks on your prototype to measure conversion rates, bounces, inbound and straight paths, bounces, and more. Open analytics lets testers navigate through your entire prototype. This allows you to capture user flows and valuable information in large quantities. Ask testers questions and let their first click speak more loudly than any other answer. -
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oneCommerce
oneCommerce
$41.35Our all-in-one software helps small retailers and manufacturers become digitally-savvy across Bharat. Receive live notifications when orders are received from salesmen or directly from stores. Manage them easily on your mobile device. The app allows you to accept and manage deliveries. You can also assign delivery people and prepare automated van loading summaries. You can send professional GST invoices to buyers either manually or automatically after your order is complete. Centrally manage and control product information and pricing. Different pricing can be assigned to different partners. Your central directory of distributors, wholesalers, and retailers with customized profiling to aid in sales planning. Monitor your product visibility, shelf-share and shelf-share. Remote supervision of visual merchandising, brand signage and retail execution. Allow field teams to collect market information, competitor data, and product feedback using custom-made forms. -
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Beupify
Beupify
$11.96 per monthDo you want to grab customers' attention and keep them informed? Beupify offers a variety widgets that you can integrate into your website to notify customers about any updates to their product. The widgets are a great tool to increase your business value and conversion rates. They allow you to keep in touch with customers and build long-term relationships. Customer feedback can be used to improve your brand identity, increase conversion rates, and ultimately create long-term customer relationships. Beupify's targeted notification widgets and eye-catchy widgets make it easy to increase your business value. Beupify's eye-catchy widgets will update your customers with targeted notifications and targeted notifications. Your success is dependent on customer feedback. You need channels to collect task-based feedback from users and analyze their behavior. It will be a joy to see how your business grows, and how your product improves based upon the unique tools and collected feedback. -
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Rapidr
Rapidr
$19/month Rapidr allows you to incorporate customer feedback into product development. Analyze, collect, and organize feedback from different sources. Prioritize to determine which feedback has the greatest business impact. Close the feedback loop by notifying customers, creating a Roadmap, and/or a built-in Changelog. Rapidr is a unified customer feedback system that gives you all the tools you need to listen, analyze, and close the feedback loop. -
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Feature Monkey
Feature Monkey
$5 per monthOne platform to collect, analyse and act on customer feedback. You can turn feedback into features and share your product development journey with users. Prioritize features that are most in demand by users to help you prioritize your resources. Find out who is asking for which features and what their use cases are upfront. Let everyone know what's going on and keep them updated. All the information you need to complete customer feedback loop. Don't miss anything. Track feedback using vote on behalf. All parties should come together, whether they are in sales or marketing. Make Feature Monkey part of your website. You don't need to log in again to leave feedback. Baboon-the-monkey will manage it all automatically. Keep track of the features your client requests and close the deal. All teams should come together, whether they are in sales or marketing. Collect feedback from all teams in one central location. -
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SAASFE
SAASFE
$0SAASFE allows you to receive ideas, create roadmaps and manage requests from one place. Get feedback, feature requests, and ideas directly from customers. A product roadmap is a plan that outlines the vision and direction for your product offerings over time. To notify customers about the latest product updates, create a changelog. Customer feedback is vital to any company or product. They can help you grow your brand in the right direction. Customers can vote on the next major feature suggestion. Customers can vote on the proposals to help organizations decide which features should be prioritized. Administrators will have access a robust dashboard that collects all the feedback/ideas, details, and details in one place. -
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ProdCamp
ProdCamp
$29/month ProdCamp is a platform for user feedback management that allows businesses to collect and analyze feedback. 1. Collect feedback from multiple channels (Intercom and email forward, public roadmap, embeddable widget, Google Chrome extension, email forward, email agenda, public roadmap, email forward) 2. Based on Salesforce's $ data and votes, analyze and prioritize which building projects to build next. 3. Push to Jira and GitLab 4. Close the feedback loop -
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Sleekplan
Sleekplan
$15 per monthSleekplan is a one-stop solution for user feedback. It organizes user requests, brings feature voting boards, changelogs, roadmaps, and satisfaction surveys to you website. Create a central place to collect, track, and organize external and internal feedback. To make smart product decisions, define user attributes and create custom segments. Be sure to pursue your ideas and suggestions. Get feedback and discuss potential solutions. Facilitate support through interactive thread-based discussions instead of lengthy emails. You can keep the feedback flowing without interrupting your end users. Allow them to quickly and easily share their feedback within your web-based application -
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Frill
Frill
$25 per monthBetter way to gather customer feedback. All your product feedback can be captured, organized, and announced in one place. Simple and easy solution to capture and manage customer feedback online. A powerful new widget wraps our web platform. You can embed it on your site. Built for teams who want to ship faster and better products. You can manage your entire board from one view. Integrate directly to your platform for seamless user experience. You can create as many widgets on any plan as you wish. Every word can be translated into your language. Frill can be updated with your brand colors. Automated emails keep customers informed. Your product's lifeblood is your customer feedback. Get ideas from customers and let them vote and comment on them. Incorporate the best ideas from your customers into your roadmap. Show your customers how your ideas fit into the bigger picture. -
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Prodsight
Product Insight
$100 per monthCustomer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics. -
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Emojics
Emojics
$14.00/month Emojics allows you to quickly and easily engage with your users and learn from them. Your users can give you valuable feedback quickly and easily, with fun reactions. You can get more user feedback quickly and easily to help you analyze your data better. You can analyze the feelings of your users in real-time and find out which products or content are most liked by them. - Get more leads and feedback from your users based upon their feelings - Reaction buttons make it easy for users to give and receive feedback. - Analyze users' emotions and determine which products or content are more popular with your audience - Get new data that will improve your content and products, and increase your growth -
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Refiner
Refiner
$29 per monthRefiner is a customer satisfaction tool that was specifically designed for SaaS, eCommerce, and Membership sites. Our simple and elegant survey widgets allow you to ask your customers any question they may have while they use your product. They will be able to do it on their own brand and at the right time. Refiner seamlessly integrates with your existing marketing and sales strategies. Our integrations make it possible to seamlessly sync survey results to the tools that you already use in real-time. Your CRM, email marketing automation platform or Excel. Refiner allows you to get to know your users, their needs and how you can help them reach their goals. Get started today for free and increase conversions and retention rates by obtaining better customer data. -
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Upvoty
Upvoty
$15 per monthInstant feedback Instantly better products Transform user feedback into product optimizations. Feedback boards with feature voting. You can use either public or private boards to collect user feedback. Your feedback is important! Share it with your users and let them know what's next. They will love you! Send them your latest launches and updates. -
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Harvestr
Harvestr
$39 per editor per monthHarvestr is a product management platform that allows all teams to collaborate and make informed roadmap decisions based upon customer feedback. Harvestr's key features include customer feedback management, opportunity prioritization, and building product roadmaps. Harvestr can integrate with all your customer feedback and data sources (Zendesk Intercom, Salesforce Salesforce, Slack, Salesforce, etc.). Harvestr was designed by product managers for product managers. Harvestr enables you to centralize product feedback from all channels and tools, at scale. You can save time and have a complete overview of your customers' needs. Centralize product feedback across all channels and tools, at scale. You can save time and have a complete overview of your customers' needs. To focus on the right problems at a time, back product prioritization with customer information. Keep your backlog tidy and manageable. Customers and colleagues should know that they are being heard. Transmit your product roadmap to stakeholders. -
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Olvy
Olvy
$24 per monthKeep up to date with user feedback and changelogs and close the loop 1:1. Analyze, understand, and even follow up on user issues. Align everyone around the plan of action. An announcements hub will increase feature awareness and adoption. Our AI can identify patterns and analyze them. Always build the right thing. Send 1:1 messages to your users when you ship something they requested. Transform your insights into tasks that your team can complete. You can bring your important announcements right in-app. No code required to personalize your UI. Hosting your past feature updates on a dedicated website will make it easy for users to access them at their convenience. You can increase feature adoption, establish a shipping schedule, build trust and credibility, as well as build trust and credibility. Olvy was built by an experienced team that has security, privacy and compliance as their top priorities. Our system is designed for data security. -
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FeedBear
FeedBear
$29 per monthNo more spreadsheets or messy Slack channels. FeedBear allows you to centralize feedback, ideas, and feature requests, quantify them and plan your roadmap. This will help you improve feature adoption and retention. It's so easy that you can begin collecting customer feedback in minutes. Set it up on your domain using your logo and colors. You can also add custom CSS. We keep things simple, intuitive, fast, and easy. Check out our feedback board. FeedBear allows you to listen to your customers and collect ideas and feature requests. Then, you can prioritize them and keep customers informed. All your feedback, feature requests, ideas, and suggestions can be gathered in one place. One for feature requests and one for bugs. Keep your requests organized. Users can post requests and vote on existing ones. You can also merge duplicate requests seamlessly. Keep customers informed about your progress and keep them engaged. As you work on your product, send out automatic status updates. -
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Noora
Noora
$29 per monthNoora provides everything you need to gather, clarify, and prioritize product feedback from users and colleagues. Your users can vote on feature requests and help you determine which issues are most important for your product teams. Engage with users and discuss the problems they are trying to solve with your product. All feedback can be viewed and managed in one place. The admin view allows you to tag, label, merge, and respond to all comments and suggestions from your users. Get rid of messy spreadsheets. Your users will be able to easily understand your product vision and reduce churn. As you set the status of feature request from your users and your teams, your roadmap is automatically created. Choose the columns and statuses that best represent how you will deliver value to your users. We'll notify all users who have requested the feature when it is marked as complete. -
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Feedback Farm
Feedback Farm
$9 per monthGet feedback from customers to improve your SaaS app. Show your user your feedback board and be transparent with them. Use the upvote function to listen to your user. You can create your widget using the API provided and get feedback. You can identify your customer to be able to contact them and close the feedback loop. Everything you need to get started using Feedback is included in the box. You can also create custom workflows with Zapier. -
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FeatureShift
FeatureShift
€5 per monthFeatureShift makes it easy to gather bug reports and feature requests. Keep customers informed and maintain a public roadmap. Avoid creating features that users don't need. This will save you time and money. Collect upvotes and you can determine which features to focus on. Keep a public roadmap and let users know via changelog when new features are released. It can be difficult to predict what your users want and expect from your product over time. Why not ask them? You can efficiently and effectively manage bug reports and customer requests. Focus on the submissions with the highest number of upvotes. You can make your users happy and deliver features with confidence. We don't want our tool to be just another tool that does everything and then loses its focus due to a bloated backend. We focus on the most important things to make it easy to get feedback and maintain a friendly relationship with customers. -
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Kaleido
Kaleido
$120 per monthTurning user pain into product decisions that matter. Four steps to meet the needs of your team. From raw ideas to real results Collect quantitative and qualitiative user data into a unified workspace. Convert 1000 user comments into 10 features or projects using AI pattern recognition. Kaleido's automatic report can be used to identify the most important projects. Help team members to understand the concept behind each product task. Analyze input to identify patterns. Kaleido AI can help you. Simplify data structures for users, consolidating 1,000 ideas into 50 projects. Once patterns have been identified, you can access all the relevant data collected by users. Make informed decisions on which areas of your product you want to focus. Find out which points your users are most interested in. View the total data of your users. Trends in the issues can be identified. View the important data about users. -
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Sprig
Sprig
$175 per monthGet user insights delivered quickly to elevate your product beyond analytics. Capture insights based on specific user cohorts, based on their characteristics and actions in your product. Sprig's full platform allows you to learn from users at every stage of the product development process. Record clips of user sessions along with their feedback in the product. Find and fix pain points in your core flow before they become a problem. Learn what your most powerful users love, dislike, and want next for your product. Learn how to reduce churn by identifying the user behavior patterns. -
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Simulit
Simulit
$29.99Create your own ai-companion that collects feedback from users in an interview style and provides more context than traditional feedback forms. This will help you to make better decisions using the data collected. Add a description and set the behavior of your ai-companion, including what questions he will ask, how he will sound, and how he will behave. You can share it easily with your audience by adding a link to your website or publishing it. -
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Seven24
Seven24
$49 per monthTake real feedback from users when they interact with your product. Our AI then converts it into actionable task. Get direct feedback from customers. Address issues quickly, privately and publicly while celebrating positive feedback. Topic modeling transforms feedback into prioritized tasks sorted by feedback volume. We'll convert your feedback into tasks by submitting a CSV or link during onboarding. Use sentiment analysis to direct positive feedback to review platforms. It used to be impossible to analyze thousands of hours of recordings without a large team. Seven24 collects feedback and analyzes it to determine sentiment. Positive feedback encourages users to leave reviews in platforms such as Google Maps and Trustpilot. Negative feedback will generate actionable tasks on your dashboard. This will help you to address issues quickly and earn loyalty from customers. It used to take a large team to analyze thousands of hours worth of feedback. Seven24's generative artificial intelligence makes the process easy. -
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Hello Customer
Insider Metrics
Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement. -
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FeedbackExpress
FeedbackExpress
$20 per monthYou can now automatically trigger official Amazon rating requests by using the same system that powers Seller Central's Request a Review feature. There is no need to click on each order or worry about restrictions. This fully automated process is compliant with Amazon policies 100%. eDesk acquired FeedbackExpress in 2019, the popular Amazon feedback tool for safely requesting feedback from sellers and boosting reviews. We've learned a lot from FeedbackExpress customers over the years and have made their best ideas a reality in our eDesk Feedback tool. FeedbackExpress customers love eDesk Feedback because it is 100% compliant and an automated system that allows them to gather more feedback and reviews. They also love that they can collect reviews across Amazon, eBay and Trustpilot, which increases conversions on their webstores. -
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Convas
Basecanvas
$49 per monthWe help clients and ourselves turn digital products into a business. We help startups and founders build, design, and manage their digital products. Convas is a better way for customers to give feedback. Convas is a feedback site for SaaS companies. Collect feedback and feature requests together, understand customers, and create the right products. Better Products. Happier Customers. Perfect for your SaaS startup or startup. You will have visibility into the key factors that will drive your customers' purchases and keep them informed. Features All you need to manage customer feedback. Are you having trouble keeping track of customer feedback? We can help. All your customer feedback can be gathered and organized in one place. Show your customers what's happening and send them product updates. You can collect feedback from your customers without them leaving your site. -
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Herald
Herald
$50 per monthHerald makes it easy to solve customer problems without losing them in CRM, Slack or email threads. You will be able to analyze with great accuracy. Any feedback received from customers on any issue can be recalled. Instantly see every customer who has a problem. Herald consolidates user feedback to streamline and automate followups in order to gain clarity on the customer’s problem. Herald allows product teams to align customer-facing teams on product strategy. Relay decisions efficiently: All account owners can easily be updated about the status of customer-requested feature statuses with one click. Herald makes it easy to capture, organize, and share customer feedback. Receive your customer feedback reviewed by the product team every day. You can easily see the current status of each customer's request. Customers can view the status of their requests in private. You can use completed items as collateral for account expansions and renewals. You can use it to re-engage a prospector churned client who has been lost. -
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UserVitals
UserVitals
$50 per monthYou can capture feedback in seconds, plan future roadmaps and share product updates all within a user-friendly, affordable platform. High-growth teams can use a seamless feedback management process. Your entire team can create a unified feedback collection system that captures all customer insights. Stories in UserVitals contain feedback and insights from various platforms. Get a better understanding of your users, evaluate feature requests, then tailor your solutions accordingly. A road mapping tool helps you organize, visualize, and track the progress of a project in real-time. This will improve alignment and transparency within your team. Filter and group users to analyze cohort numbers. Inform your customers about any product changes based on customer feedback. Your team is making great product improvements. Your customers should be able to see them. Introduce custom widgets and changelogs. Participate in every stage of product improvement. -
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Birdie
Birdie
Get better product decisions by coordinating the voices of your customers. Birdie allows product-related employees to centralize and categorize feedback from multiple sources in one place. With the help of AI, they can also gain insights. Our platform helps product-centric companies better understand their customers at scale in order to develop product strategies that increase acquisition, conversion, retention, and profit. Our SaaS platform combines cutting-edge AI technology with human expertise. This gives product teams a superpower: listening to millions upon millions of customer feedback, prioritizing key features, optimizing product positioning, identifying emerging trends, and monitoring competitors. Based on customer feedback, you can make better product decisions and prioritize your roadmap. Using the words of your customers, refine product positioning and create key messages that resonate with your audience. Spend your time talking to customers and less time analyzing data. -
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Monterey
Monterey
$90 per monthCopilot is a tool for product-led growth companies that collects, analyzes, and drives user insights at scale. In seconds, you can set up feedback infrastructure. Create a feedback experience that encourages users sharing more. Monterey can be integrated into your daily routine. All feedback can be consolidated, so your product and engineering teams don't have to spend endless time tagging and categorizing feedback. This will allow them to spend more time with users and ask engaging questions. Stop looking for hidden gems within customer feedback. You can quickly make sense of large amounts of data. Give product, support, or user research teams a powerful kaleidoscope that zooms in and out on the data points that are important. -
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IdeaPlan
IdeaPlan
Each idea has the option for users to leave comments. These comments can be answered directly from the Idea dashboard. The Idea dashboard is the central place to search, filter and track all ideas that are coming into IdeaPlan. Your app allows you to gather feedback, display your roadmap, communicate new product launches, and collect feedback. Your app is always available to users. Our Product Experience Platform is the ultimate tool for product teams to create value and solve problems for customers. We empower teams to create products that customers love by providing tools for customer insights, prioritizing ideas and planning roadmaps. -
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Visionari
Visionari
$19/month AI-powered automation can save you up to 220 hours per month in your feedback collection, analysis and feedback-to task creation. Build what your users want and will pay for. -
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HarmonizeAi
HarmonizeAi
It is now possible to understand the wants and needs of consumers in great detail. Too often, teams create products and experiences based on best guesses, outdated insights, and legacy consumer behavior. This leads to business risk, as dissatisfied clients churn and innovation stagnates. Growth & innovation also grind to a stop. Any product or service that does not meet the rapidly changing needs of consumers is discarded. Real-time feedback from 120+ sources and integrations feeds into one platform to provide you with an overall view of the customer experience. Prioritize your roadmap confidently, based on the wants and needs of consumers. Transform the customer experience into loyalty and reduce churn. Re-shape your campaigns in response to real-time feedback from consumers. -
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hellonext
Hellonext.co
In minutes, you can create an account and begin collecting feedback via feedback boards. Everything works fast and everything is done in seconds. Upload logos, change brand colors, and add emojis to make Hellonext your brand. Everything is designed with you at the center. This is the most exciting part. This is where you share your feedback board with customers to begin gathering feedback. Check out our integrations directory to find prebuilt integrations for popular platforms, plugins, or API. You can create your own feedback boards to serve as your product's suggestion boxes, bug reporting tool, or simply your own feedback board. It's simple enough to use and easy to manage. Visually show your customers what you are doing. Let your business leads know why they should choose you. You can also customize Roadmap to become your sales driving tool. -
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eye square
eye square
We will help you understand your target audience and adjust your product to suit the user. This will improve conversion on your website or mobile app. Your customers will enjoy a better shopping experience when you create appealing products in a brand environment. We have the right answer for all your questions, from a deep understanding of your target audience to a comprehensive international quantitative evaluation. We give you tools to understand your customers' motivations and needs, both emotional and visual, at every stage of the sales process. This will help you make the sale. Our UX Quick Check gives you prioritised practical recommendations from our experts within a matter of days in an agile environment. -
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Product Signals
Product Signals
Management of feature requests should not feel like a full time job. Your product team spends hours maintaining feedback in Jira and spreadsheets, only to be disorganized and abandoned. With context from Salesforce and Hubspot, we make it easy for Product teams to collaborate on feature requests across departments. Your inbox is filled with feedback from all directions. We help product teams cut through all the noise. Quantifying customer details and request impact. Top requests by product category or theme. Assure that all submission details are correct. To make sure that teams have all the details they need, create templates. Reducing redundant roadmap questions. Save time responding to emails and Slack messages. Instead, update teams with just a few clicks. You will see the total revenue impact and customer context. You can see top requests in areas that you manage by common themes. Every day, product feedback is received by customer-facing teams. -
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Korrect
Korrect
$149 per monthKorrect is a simple tool for managing product feedback. It was designed for product teams that are working at scale and who listen to feedback from multiple channels. We discovered that transparency with customers and users is a key to customer loyalty, so we built stuff where you can create and maintain both an internal and public roadmap. -
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Qualtrics XM for Strategy & Research
Qualtrics
Software for advanced qualitative and quantitative research to design products that people love, increase the market share, and create enduring brands which accelerate growth. Bring advanced quantitative and qualitative research together with powerful analytics into a single, easy-to-use tool to help everyone make the best decisions to move your organization forward. Discover market trends, track changing behavior, and identify unmet need with a single platform to help shape your organization's strategic direction. By combining quantitative and qualitative techniques, you can conduct smarter and faster research. Video feedback can humanize data and make it more engaging. Create your own research panel, or purchase access to third-party samples on demand. You can recruit, manage and reward your panelists all without leaving the platform. -
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Zefi
Zefi
Spend less time aligning with stakeholders and more time listening to your users. Focus on what really matters: your product. Zefi was designed to address the new software paradigm that has been triggered by AI. We aim to create a future Ai-driven Company OS in the future. However, our initial entry point will be where we have the most experience and can best address the problem. Zefi aligns stakeholders automatically, customizing communication to multiple recipients on different channels. It also solves information overload with suggestions based upon company data scattered throughout apps. -
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Clarity
Clarity
Keep your team close to your customers by empowering them. Creating something people want by empowering teams. You spend hours on the phone with customers and make the most of every minute. Never miss a follow-up. Track speaker and sentiments to improve your pitch. Automated feedback extraction to spot trends in calls. Upload call scripts for answers to important questions. Share and rewatch important parts of an interview. Share feedback on products directly from the voice and perspective of the customer. Clarity will enrich Linear tickets with context from customers. Send notes and highlights via Slack to your team after each call to keep them in sync. Clarity extracts requests, pains, and more. Close the loop by tracking every piece of customer feedback. The feedback is aggregated to create trends, so you can identify opportunities. Conversations are aggregated into trends, so you can spot opportunities. -
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Quala
Quala
Quala analyzes qualitative data streams, such as emails, calls, and CRM notes, to quantify what customers and teams say. This gives you insight to help design product roadmaps and customer service strategies. You can use these insights to create workflows that will allow you to better serve, retain, and upsell customers. Quala tracks what customers say, what the team is seeing, and what customers do in your product. Our API and top systems integrate with Quala to bring you contact, conversation and product data all in one place. Our Assessments organize frontline input and make it actionable. Quala uses frontline data to quantify feature requirements, issue prevalence, etc. to inform product roadmaps, customer strategies, and product roadmaps. Frontline data can also power health scores and other leading indicators to prompt fully-informed customer actions. -
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Helio
ZURB
Survey platform to ask design, product, or marketing questions. We can provide both qualitative and quantitative answers from your audience or customers. Our behavior is what makes us human. Our advanced behavior filters allow you to reach a specific audience in minutes. This will give you a clear understanding about the product your customers use. Choose the right device type for your surveys and tests. Ensure that your content is understood by all audiences, regardless of where they live. Flexibility for all media types and stages in your production process. React to screen, screen, images, and video copy wherever you are in the production cycle. Teams can quickly get answers with our intuitive test-creation process. Optimize your testing process, personalize the flow, and get more feedback than ever. Ask your customers to share their ideas and to relate to your site, product, and service. -
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YesUsers
YesUsers
YesUsers, an AI-powered platform, is designed to centralize and manage user feedback in a simple manner. It collects user feedback from various channels, such as email, Slack and social media. Then, it organizes the data with AI-driven tags and categorization. AI-powered impact scores are used to prioritize requests. Intelligent product roadmaps and a smart changelog keep users informed. YesUsers can save teams up to 15 hours per week, improve user engagement through voting and collaboration tools and increase customer satisfaction by providing real-time updates. Ideal for creating user-driven products that foster loyalty and drive business growth.
Product Feedback Software Overview
Product feedback software is an invaluable tool for any business that wants to maximize the effectiveness of their products and services. It allows companies to capture and analyze customer feedback in order to better understand their customers’ needs and preferences. This type of software gives businesses the ability to track customer sentiment, uncover customer pain points, identify problems with existing products, prioritize product enhancements, and measure the success of marketing campaigns.
Product feedback software typically includes a variety of features such as survey creation tools, reporting dashboards, analytics capabilities, sentiment analysis algorithms, text mining tools, interactive voice response (IVR) systems and much more. The survey creation tools enable businesses to quickly build surveys that can be distributed via email or other digital channels. Reporting dashboards provide key insights into customer responses and how they compare against industry benchmarks. Analytics capabilities help organizations make sense of the data collected by tracking customer behavior across different touchpoints such as website visits and social media posts. Sentiment analysis algorithms are used to analyse volumes of textual comments from customers in order to better gauge customer opinion on topics related to a brand’s products or services. Text mining tools make it easier for businesses to identify groups of related words or phrases within vast amounts of text data in order to gain further insight into what people are saying about their company. Interactive voice response (IVR) systems allow customers to provide real-time feedback over the phone through automated prompts.
Product feedback software can provide immense value by helping companies understand their customers better which can ultimately lead them towards increased sales growth. Ultimately, it keeps companies informed about what customers like/dislike about their products so they can adjust accordingly in order for them stay competitive in today’s market environment.
What Are Some Reasons To Use Product Feedback Software?
- Product feedback software can help you receive and manage customer feedback more efficiently, saving time and money.
- It makes it easy to analyze trends in customer feedback by providing comprehensive analytics tools with which you can track customer satisfaction levels, understand areas of improvement, and measure product performance over time.
- This software allows you to respond to customers quickly and effectively with personalized messages, helping build a better relationship with your customers and improving overall loyalty.
- Product feedback software also provides useful data visualization features that make it easier to identify issues that need attention quickly, allowing for timely decision-making when there are problems or opportunities for growth.
- With these insights, businesses can improve the quality of their products faster and develop solutions that increase customer satisfaction significantly over the long term.
The Importance of Product Feedback Software
Product feedback software is an important tool for businesses. It allows companies to quickly gather and understand customer feedback, which can be invaluable when they are looking to improve products and services.
Customer feedback provides a way to measure customer satisfaction and identify problem areas that need attention. Without this crucial data, a business would not have the opportunity to pinpoint where their products, services or processes could use improvement. Product feedback software empowers businesses by providing a platform to collect concrete opinions from users in an efficient way, enabling them to take action as needed without delay.
In addition, product feedback software helps ensure that customers feel heard and valued when they give their thoughts on the product or service experience they had. When customers know their opinions count and make a difference it makes them more likely to remain loyal customers going forward. This type of continuous communication with existing clients also demonstrates transparency from the business which can lead to increased retention rates among current customers and help attract new ones who may have previously been turned off by less communicative brand experiences.
Finally, product feedback software offers an efficient solution for organizing customer information into useful data sets, making it easier for companies to track trends over time as well as get an overall view of all customer responses at once instead of having multiple separate documents filled out separately with individual information scattered around different sources. Having everything in one place makes it easier for businesses top get organized summaries of what customers genuinely think about products or services while taking the guesswork out of what those responses really mean behind closed doors; meaning more accurate insights faster than ever before into how users perceive their offerings.
All in all, product feedback software is very important in today’s digital world because it gives businesses easy access into understanding exactly how their target audiences think about their products or services at any given moment without having to do much effort themselves; streamlining communication between brands and consumers while simultaneously increasing customer value and improving performance over time through empowered decision-making enabled by intuitive analytics backed up with comprehensive user data capturing real-time sentiment across channels.
What Features Does Product Feedback Software Provide?
- Surveys/Questionnaires: Product feedback software allows customers and users to provide feedback with surveys or questionnaires. These are typically multiple-choice, open-ended questions designed to help organizations track customer satisfaction and determine user experience trends for evaluation.
- Reporting Dashboard: With product feedback software, users can access a comprehensive dashboard that displays all collected customer service metrics, including response times, customer satisfaction scores and more. This makes it easier for teams to identify the key drivers of customer success in real time.
- Automated Tasks: Organizations can use product feedback software to automate specific tasks associated with collecting customer service data, such as scheduling surveys or retrieving responses from customers quickly and efficiently. This automation helps streamline the process of gathering customer information without manually entering data into forms or spreadsheets.
- User Insights: By collecting user insights through surveys, surveys that are included in product feedback software help organizations gain insight into what their customers want or need in order to make better decisions when launching new features or products into the market. It also provides direct channels for consumers to communicate their thoughts back to businesses directly so they can make changes based on consumer demands rather than guessing what customers may want or need through traditional market research methods such as focus groups or interviews.
Types of Users That Can Benefit From Product Feedback Software
- Product Managers: Product managers can benefit from product feedback software by gathering ideas and insights from customers to improve existing products or create new ones. They can also track customer satisfaction over time and develop a better understanding of customer needs.
- Developers: Developers can use product feedback software to stay on top of bug reports, feature requests, usability issues, etc., and prioritize their work accordingly. It also helps developers identify potential areas for improvement in the product and come up with more innovative solutions.
- Customer Support Reps: With product feedback software, reps have an easy way to categorize customer queries as they come in and track customer responses over time. This helps them quickly respond to common complaints or issues that arise regularly so they can provide faster service overall.
- Marketers: Marketers are able to leverage product feedback software to obtain valuable insights into what type of content resonates with their customers the most, which helps them craft more effective campaigns that are tailored to the audience’s unique needs. Additionally, marketers utilize it as a tool for tracking brand sentiment among consumers too.
- Business Analysts: Business analysts benefit from product feedback software by having access to comprehensive analytics data related to customer engagement with the product(s). This allows them to make informed decisions about pricing models, marketing strategies, etc., based on hard numbers rather than just guesswork.
How Much Does Product Feedback Software Cost?
The cost of product feedback software depends on the features and capabilities you are looking for, as well as the number of users who will be using it. There are a variety of options available, ranging from free to paid solutions. Free product feedback software typically allows you to collect customer feedback, but may not offer any advanced analytics or integrations with other platforms. Paid options vary greatly in price depending on the features included such as automated feedback collection, advanced analytics, and integration with customers' enterprise systems. Typical pricing ranges from $20 to $500+ per month based on the platform's capabilities. Additionally, some companies also offer custom plans tailored specifically to your needs and budget.
Risks To Be Aware of Regarding Product Feedback Software
- Loss of sensitive customer data: There is a risk that customer data, such as contact information or payment information, could be lost or stolen from the feedback software. This can lead to identity theft and financial loss for customers.
- Unsecured data transfer: If the software is not properly secured, confidential customer feedback could be intercepted by malicious actors while being transferred over the internet and used for nefarious purposes.
- Poorly designed user interface: A poorly designed user interface can make it difficult for users to understand how to leave feedback and cause frustration. This could lead to lower customer satisfaction rates, which may directly impact sales revenues.
- Inaccurate survey results: If surveys are not crafted correctly, then they may lead to inaccurate conclusions about a product or service. This can result in poor decisions being made based on faulty survey results.
- Privacy concerns: Customers may become concerned about their privacy when leaving feedback, especially if the company does not take steps to ensure their personal data is secure and won’t be shared with third-parties without their consent.
- Security vulnerabilities: Cybercriminals could try to exploit security vulnerabilities in the system in order to gain access to confidential customer data or disrupt operations by taking out entire systems or databases connected with the product feedback software.
What Does Product Feedback Software Integrate With?
Product feedback software can integrate with many types of other software. For instance, customer relationship management (CRM) solutions provide a platform for collecting and organizing information about customers. This data can be shared with product feedback software in order to inform the strategies used to respond or act on customer feedback. Another type of software that may integrate with product feedback software are marketing automation systems, which allow companies to track customer behavior and adjust their marketing approach accordingly. Additionally, analytics suites can integrate with product feedback software in order to generate reports that help teams gain insights into customer sentiment and make data-driven decisions about how to address issues in the future.
What Are Some Questions To Ask When Considering Product Feedback Software?
- What types of feedback does the software provide? Does it allow customers to provide qualitative and quantitative feedback?
- Does the software offer any analytics or reporting tools that can help you to understand patterns in customer feedback?
- How will the software store, organize, and protect customer data?
- Is there a mobile-friendly version of the product feedback software available?
- Will the software integrate with existing customer service systems or other applications already in use by your team?
- How is support provided for users of the product feedback system (e.g., online knowledgebase, email/phone support) and what are the associated costs of this support?
- Are there any limitations on how many surveys you can send out at once or if customization features are available (e.g., logo integration)?
- Are there any additional fees associated with using this product feedback software (e.g., hosting fees, storage fees)?