Alternatives to SummitAI CINDE

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Ai - an Agent-less "Ai" (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This "Digital & Voice First Ai” servicing technology can answer common questions and accept payments. It also negotiates accounts with a frictionless positive user experience.

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

Instant, conversational service - wherever your customers need it. Customers expect 24/7/365 responsiveness from companies, across a variety of channels and devices. An AI-driven chatbot can give customers what they need. Astute Bot provides self-service via web chat, SMS and social messaging. Customers can find the answers they need and connect with a human at any stage of the interaction. Astute Bot™, a single platform that allows customers to self-service across all channels, provides an easy way for them to do so. Intelligently interprets the customer's question and engages in back-and-forth dialogue to capture information. Based on what the bot has done, decides how best to answer the question. To provide a personalized response, the bot pulls information from multiple sources, including knowledge bases, order systems, and internal documentation.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human

With Conversational AI, Natural Language Processing and Robotic Process Automation (RPA), optimize the entire conversation to improve customer service and agent productivity. An intelligent virtual assistant (IVA), an Omnichannel AI-driven intelligent virtual agent (IVA), driving customer engagement and increasing self service and automation rates across IVR and web. U-Self Serve uses Conversational AI to deflect transactional interactions from high-cost agents. Voiceprints can be used to verify the identity of agents and increase customer trust. Monitor agent ID throughout the agent shift and notify supervisors in real-time if there is an ID problem. Use AI and real-time call transcription for in-call alerts and guidance. You will see an increase in agent productivity, a decrease in time spent on ACW summaries, and an improvement in accuracy.

Create powerful machine-learning-enabled applications for your clients with just one line of code. AI-powered conversational searching bar for documentation that helps users find the information they are looking for. Self-service customer service to resolve 80% tickets and customer support related queries. Intelligent assistants that provide guidance to users so they can get the most from your products. Intelligent sales assistants can help sales teams close deals faster and qualify leads.

AnswerGPT™ is the generative AI Answer Engine that will revolutionize your customer service team. It will help you to improve CSAT and support costs, while enabling faster resolutions. Transform your domain enterprise expertise into dynamic answers. By surfacing contextualized information, your team can quickly resolve problems, improve response quality and keep your customers satisfied. Deflect common cases automatically, group similar cases and focus your team on high-value items. AptEdge integrates seamlessly with all your apps. AptEdge integrates with all the apps you use, including knowledge bases, ticketing tools, issue tracking tools CRMs, code repositories and collaboration tools. We have everything covered. Give your sales team an edge. Keep your developers focused on writing code. Help your product teams streamline their product optimization. Empower your agents as instant experts. Get full visibility on trending issues and stay ahead of them.

Customer satisfaction will improve with effective self-service and quicker responses to customers' questions. Personalized product advice, suggestions and simplified purchase decisions will dramatically increase your conversion rate. Automate your service and get tickets resolved quickly. This greatly reduces the workload for your service team. Mercury's unique dialog technology allows for unmatched context, personalization, as well as intelligent dialog. This technology allows for more complex use cases, and a better user experience. Active learning behavior has two key advantages. It increases dialog robustness, guides customers to the goal even when they ask difficult questions, and it leads to independent improvement in language comprehension.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

An independent platform that is constantly learning allows you to integrate voice and conversational intelligence into products. The next-generation multilingual Voice AI-powered contact center automation platform has been designed to have human-like conversation. VIVA uses a unique conversation framework to understand intent. Dynamically creates custom conversations with customers. Available 24x7. Supports 10 languages and 160+ dialects. High value through Voice AI banking solutions for the digital economy.

atSpoke is your ticket for a faster, better service desk. Turn messy Slack IT support channels into a convenient service desk. AI can automatically resolve 40% of all tickets instantly. Automate triage, classify, and assign service tickets using AI. Integrate tools into tickets to trigger actions. atSpoke is a modern workplace support desk that removes the complexity of traditional IT ticketing for faster, better internal support. Every team can use powerful ticketing that is easy to use and built for speed. Machine learning automates both knowledge and service requests. Conversational ticketing designed to work with Slack and Teams, email, web, SMS, and Teams. Integrate your tech stack to get more done within tickets. For the best chat experience, purposefully designed to work with Slack. AtSpoke is available to all employees in seconds. AI that automates repetitive agent tasks can increase efficiency.

Our conversational intelligence platform enables your agents to provide frictionless customer service via voice, email, or chat. Conversational AI can be integrated into your CX workflow to speed up and reduce costs and response times. Human agents can quickly resolve complex and specialized calls by having instant access to critical information and step-by instruction. To retain customers, provide personalized support and solve issues faster. Virtual assistants powered by AI reduce response times and provide quick resolutions. This drives efficiency, loyalty and growth at all stages of the customer's lifecycle. You can have dynamic, purposeful conversations with your customers around the clock. This will keep them engaged and convert prospects and visitors to qualified leads. Our virtual assistant solution can be easily integrated across social media and instant messaging channels, allowing you to connect with customers.

An airtual assistant is a chatbot that can answer questions and provide assistance to users on their website. It is interactive and human-like and can be used 24 hours a days, 7 days a semaine. The virtual assistant (also known as VA, virtual agent or chatbot) can be contacted by customers just like any other human agent. Thanks to a variety of AI technologies, including machine learning and reasoning, the chatbot not only understands what the customer is saying but also what their intent is. eGain's chatbot is a frontline support tool that allows customer service staff to focus on more difficult tasks. The VA acts as a guide and helps customers navigate the website. Virtual assistants can answer any questions and even help with shopping decisions. If necessary, the virtual assistant can escalate seamlessly to agent-assisted channels such as chat.

Webio are specialists at conversational AI for customer engagement. Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations. Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything. Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.

Automate the response for your agents to repetitive and low value calls. AlloBot connects to your internal tools and identifies customers, providing them with a highly-personalized response based on specific characteristics. AlloBot is an AI conversational solution that handles omnichannel interactions with customers via voice or text. Don't make your customers wait. Conversational AI is the future. More than half of all customer requests involve simple, recurring questions. AlloBot automates the answers (or drafts of answers) to these questions, allowing your agents to focus on high-value cases. Leverage the power of an advanced conversational AI. Smart routing to the correct service based on requests.

Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.

Enterprises can now use an AI Voice assistant to facilitate customer interaction channels in many languages. Intelligent Voice Assistant powered with conversational AI. To enhance customer experience, go beyond IVR and drive natural conversations. Our AI Voice Assistant learns from every conversation. Our AI Voice Assistant can be deployed to understand the intent of your customer and automate sales, marketing, and customer service. Our AI Voice Assistant can accurately understand your client's needs. It provides prompt answers and correct directions to customers, making them feel valued. The AI Voice Assistant is always aware of customer interactions. It can understand the context, history and preferences of customers to provide a personalized customer experience. Reduce response time and perform repetitive tasks. Customers can communicate with you faster, easier, and more efficiently, all while being available 24 hours a day. Your agents can now focus on solving complex problems and increasing revenue.

Connect to your knowledge sources, and automate incoming requests up to 80%. Knowledge articles are continuously augmented. Give precise and conversational responses for a delightful user experience. Use Generative AI for a quick start using your existing knowledge. Integrate with existing backend system, transfer conversations to agents seamlessly, and share images and external links. Self-service rates will improve when complex support scenarios are simplified. Promote process compliance, onboard and onboard. DeepConverse focuses on providing superior customer service and support using our AI-driven platform. Beyond traditional chatbots, we offer a seamless AI-driven solution that provides rich automation and improves customer satisfaction. Our AI chatbots primarily serve as a customer service tool, providing IT support and multi-channel assistance.

Reduce repetitive work and allow teams to concentrate on high-value tasks that will increase employee satisfaction, and productivity. A 24/7 customer service system supports agents in their workflows and replaces waiting times. Modernize outdated systems with proactive, intelligent conversational AI that converts conversations into sales. Switch between voice, text, email and other channels to communicate with your customers. Our plug-and-play solutions make it easy to deploy chatbots or voicebots within hours. No code required. Our team has more than a decade of experience in creating reliable solutions that harness the most recent advances in conversational artificial intelligence. Our templates are industry-specific and can be used to create or modify bots. An intuitive interface tracks all conversations across all channels to track the performance of your bots.

It's about creating digitally fluent customer experiences from the beginning of customers' needs events, to proactively guiding them through the redesign of your brand's digital door where their journey really begins. Customers will be delighted by smart self-service, hyper-personalized interactions with fully-prepared agents, and delighting in the end-to-end digitally seamless customer experiences. Our AI-powered, AI-powered approach to NICE Digital CX is unique. It harnesses the predictive power and knowledge-driven answers of your customer data to make every step of the customer experience seamless, personalized, successful. A new era of proactive customer care is here. Intelligent conversational AI creates smart self service across all touchpoints and allows you to contact your customers at their needs event before they contact us. Smart and optimized self-service that is based on CX knowledge. Create a platform-driven continuous improvement process.

Communicate with your customers using courier. 8 out 10 customers prefer to be served via messaging platforms such as WhatsApp Messenger, FB Messenger, or Twitter. Our intelligent conversational platform simplifies work by unifying chats from customers via popular messaging apps (WhatsApp Messenger, Messenger, Instagram, Telegram), and managing them in one place. It also facilitates the shopping experience by providing immediate attention and automating responses. Connecting all your main channels. All messaging channels are integrated into an intelligent conversational platform that simplifies service and sales visibility. We automate 80% human interactions, which reduces service costs by 50% and increases sales by 30%. We convert 30% of leads generated through marketing. Chatbots with official WhatsApp integration Register to automate, respond, monitor, and enhance all conversations your company has through Whatsapp.

Our proven AI solution is now supercharged by generative AI to transform customer and employee experience. Freddy AI is easy to use and bespoke right out of the box. Prepare to have a business impact that will be truly transformative. Freddy AI can deliver personalized experiences, boost your productivity, and foster rapid innovations. Say goodbye to clumsy and delayed conversations. Freddy Self Service intelligently automates support and increases deflections. Increase self-service to provide quick responses for customers and free agents' time to do higher-order tasks. Work smarter and not harder. Freddy Copilot is an AI assistant that is "always on". You can use Freddy Copilot to get contextual information, insights, and offload repetitive tasks. All this is done in a conversational way, maximizing your team's productivity.

Trilyo uses Artificial Intelligence to convert conversations into business conversions. We are able to increase revenue by 30%, grow engagement by over 50%, and save up to 20% on costs. This allows us to maximize revenue. Trilyo is a comprehensive solution that can be used for any size business, big or small. Our tailored solutions include AI Chat, WhatsApp & Voice bots, FOMO Marketing & Conversion Cards and Sales Auto Reach. Our bots use AI & Machine Learning for conversions and qualification of high-potential leads on clients' sites. It can answer up to 85% customer queries in just a few minutes. Our comprehensive dashboard gives you real-time analytics, customer segmentation, and actionable insights to help you acquire and re-engage customers. We help you convert a simple "Hi" to a "Happy Customer".

Zaion automates large volumes of calls and supports advisors on daily basis. Discover callbots, voicebots, chatbots, messagingbots. Processing of higher-value-added tasks, better availability to the customer, versatile, cross-functional and higher employee satisfaction. Voice-signal analysis can detect tone, emotions, gender, and more. Security, data protection and compliance with GDPR. The intuitive interface of the Botcenter®, a tool for activity-management and supervision, revolutionizes the way conversations are analysed in real time. A callbot is a program that interprets customer intentions in natural languages and provides a precise response based on the context. Bots become more intelligent over time and more efficient through machine learning. It is the best-selling bot on the market for its cognitive capabilities. It includes models that are applicable to every industry. This allows automation of many different use cases.

89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen.

Inforobo is the first voice-enabled automated information assistant bot platform platform. It also offers an artificially intelligent response system in Software as a Service mode. This provides all in one solutions for customer service, sales, website assistance, and natural language interfaces for knowledge-base. Your website visitors can engage in automated conversations via the Inforobo bot platform. This allows them to chat or simply talk to the virtual assistant using speech to text and speech to speech features. The bot, or virtual agent, acts as a guide and provides answers to customers, helping them make shopping decisions and seamlessly increasing your sales. Inforobo's artificial Intelligence provides front-line support, so your customer service staff can focus on more difficult tasks.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

ServiceSim is a simulated customer with AI that allows your agents to practice any customer scenario in an actual conversation. ServiceSim allows agents to practice with voice or chat, bridging the gap between classroom and contact center training. ServiceSim prepares your agents to handle any customer service challenge, whether it's handling complex product inquiries, dealing with angry customers, or resolving complex support issues. Replicate the customer's side of any interaction by using unique and realistic voice or text conversations that simulate the most sophisticated customers. Trainers do not need to constantly watch over agents to effectively deliver feedback, give instructions, and spot problems.

Instantly create a virtual assistant to help your business. Each solution includes a set of industry-specific skills that can automate and solve all common use cases. Multi-turn dialogs and training data are embedded in every skill. Simply import the skills that you require and then deploy. We provide curated skills sets for your industry that automate common use cases and deliver immediate results. The Avaamo platform includes the tools to create advanced virtual assistants that use natural language to provide an intuitive, automated experience. You can build once and deploy anywhere. Our IVAs are able to speak 29 languages and can run on any platform, device, and service. All IVAs have built-in conversational Intelligence, deep Integrations, and enterprise-wide security, compliance and data encryption.

An intelligent virtual assistant automates the classification and extraction content from thousands upon thousands of financial documents. All frequent user inquiries regarding account information, credit/debit card, and other financial services can be handled over telephony, chat and other popular messaging channels. Virtual agents are available to assist customers in managing their funds by sending them balance notifications, bill reminders and financial planning tips. With an AI-powered virtual assistant, advisors can effectively resolve queries from alumni, students, and prospects. Automate administrative tasks such as collecting student feedback and responding emails. This will significantly reduce the time and effort required. Virtual assistants can be used to simplify routine tasks such as appointment scheduling, refilling subscriptions, clinical trial matching, and appointment scheduling.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Membit goes beyond virtual agents and allows market predictions and promises to be made. Our unique platform offers Intelligent Behaviour Management delivering Exceptional CX to the Enterprise Membit has created a conversation behavior & dialog management module that continuously monitors all scenarios and responds correctly to them, ensuring exceptional CX in all circumstances. Conversational AI has seen a rise in demand due to the shift to home-based work and the rise of virtual contact centers. Automation is now a key component of business operations. Membit solves one of the biggest challenges enterprises face: how to deploy solutions that reduce overall costs and improve customer satisfaction.

Run multiple campaigns on different channels, such as WhatsApp, Facebook Messenger and Google Business Messaging. By establishing a conversational flow, publishing on omnichannel and analyzing every report, you can reap the benefits of sales. Engage consumers and deliver detailed responses in the form rich snippets, while customizing each one to fit any situation. Data visualization and populating data can enhance customer experience. AI chatbots that are constantly improving will power your conversations. Take control of your customer service management by auto-segmenting inquiries to the appropriate agent, triggering handoffs as needed, and taking complete control over your support management. Intelligent assistants can automatically identify the user's intent by using NLP, and then respond with solutions that are specific to their intent. The response is based on pattern recognition and metadata extracted from service providers or databases. Track everything that happens across all your channels to maintain a great customer relationship.

Aivo has been solving the main problems of companies in customer service and growth since 2012 using omnichannel solutions powered with Artificial Intelligence. The company provides easy-to-use solutions that improve customer experience and is focused on giving people back their time. Aivo has 7 offices in North America, South America, Europe and Asia, as well as presence in 22 other countries.

Conversational VoiceBots for Calls and Websites. Our AI Voice Suite empowers companies to use AI VoiceBots over their website or phone channel to connect, qualifie and engage their leads and customers through highly-personalized voice conversations. Scale personal conversations. VoiceBots make high-touch, intelligent phone calls to customers and leads who are interested in hearing more from you. Your Sales, Marketing, Logistics, Customer Support and Sales teams can be more effective in providing a pleasant and high-touch experience for customers and leads. VoiceBots allow you to have voice conversations with customers and leads in an automated manner. Qualify website visitors and live transfer high-level prospects to sales team. Your sales reps can schedule demos and meetings with interested leads to their calendars. Voice commands allow you to navigate or search information on your website.

Expert guidance and smart solutions to help you build better relationships between your customers and employees. Our conversational platform combines humans and artificial intelligence to enable customer and employee engagement anywhere, anytime. Our award-winning orchestration platform supports this innovative virtual agent, chatbot and live chat solution. It allows you to provide seamless, consistent, accurate, personalized, and seamless omnichannel engagement on a large scale. We work with enterprises all over the globe to improve customer, employee, and contact center experiences. This helps reduce support costs and increase revenue. Our chatbots and virtual agents currently have more than 80 million conversations each year and that number is growing rapidly. The Neutrino release from V-Person, based on Creative Virtual's nearly 20-year history of providing self-service solutions that work, provides the perfect combination of conversational AI with orchestration tools.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

Chatbots, AI-powered calls, actions for voice assistants and chatbots can be built to understand the intents of your customers. More leads can be collected from your existing channels, such as social media, websites and messengers. Chatbots can process up to 80% routine requests independently. The chatbot can transfer the conversation to a specialist if necessary. The chatbot can accept payment and grow the sales funnel. The chatbot gathers feedback from users to improve the user experience. The chatbot reminds users about abandoned carts and informs them about special offers or the arrival of new products. Chatbots can use intents to help them understand a problem. They can identify the problem of the customer and then respond according to the logic of that scenario. The chatbot, developed by Aimylogic, can recognize greetings, goodbyes and consent, rejections, gratitude, and curses. Simply insert the block that you desire into the scenario.

Your call center will be obsolete. With all-in-one cloud messaging, transform your enterprise into a conversational powerhouse. Customer care that is always available. Your customers have a 24/7 portal to your business. Secure Transactional Messaging: Provide rich, dynamic experiences that respect data privacy and help users resolve issues. Full-Stack Platform - Leverage automation and conversational analytics to empower agents, self-service, and agent escalations. AI Deployment Mastery - "Conversationalize your brand" and increase customer satisfaction through elite UX. No more AI pilots going nowhere, no more science projects. Customers of Pypestream achieve amazing ROI. It's innovation with a proven business effect. Coronavirus has left you short of staff. It's time for Pypestream's COVID-19 customer service starter packs to go to work.

Our live chat tools allow you to provide great customer service for multiple agents. Our APIs allow you to integrate with our chat, CRM, and social media tools. To maximize your results, choose from 100% bots, 100% live chat, or a hybrid model. Our AI engine uses Natural Language Processing (NLP). It helps us understand the intentions of users in common business contexts. Our engine can handle text and voice messaging, and can be supplemented with third-party AI tools. Our AI uses cognitive models and machine learning. The platform is robust and allows you to customize your bot behaviors. The Botmaker API allows you to integrate your preferred platforms for one or more functions, such as CRM, live chats, reporting, specific AI processing and pipeline management. We can help you create and integrate custom projects.

Our A.I.-powered Virtual Shopping Assistant helps customers identify and convert sales opportunities through chat channels. This reduces customer service costs. With zero impact on customer support, convert 20% of online chats to sales. Envolve is a performance-marketing channel that increases on-site conversion and average order values while reducing remarketing costs. Our chat A.I. To identify intent, our chat A.I. analyzes customer questions. Your support team will respond to customer service inquiries that require a human response. Sales enquiries are processed through an automated sales funnel that matches customers with products from your website. Envolve uses product information from your product feed. The content remains entirely under the control of the retailer.

A cloud platform that is intelligent, infinitely scalable and customizable to meet all your needs. You can use the latest voice response technology to improve the quality of every interaction and build personalized, fast and efficient self-service across all channels. Artificial intelligence in your contact centre can transform your customer service. Our solutions enable dynamic conversations that are rooted in context and customer intention through intelligent automation, chatbots and virtual assistants. You'll build customer loyalty by creating a digital journey that meets the needs of your customers. You can increase your competitive edge by offering a flexible solution that is fast, efficient, seamless, and allows customers to connect with you via the channels they prefer.

In just a few clicks, you can build your digital workforce. It's as easy as pie! Druid Chatbot Platform helps businesses achieve more with less. Druid is an AI powered, no-code chatbot authoring platform that allows citizens developers to design, create, and deploy natural and rich interactions among employees, customers, partners, and enterprise systems through omnichannel voice and text conversations. Druid has a multi-language NLU engine that identifies user intents and sentiments. It also features our Connector Designer, which can be integrated with any enterprise app (REST/SOAP APIs and SQL/Oracle ERPs, CRMs and RPA). Chatbots can save you time and money. Reduce time and costs. Chatbots can take over repetitive tasks and let people focus on the important work. Chatbots improve user experience. Chatbots can be used to interact with any enterprise system.

Mavenoid is a scalable solution for support companies in the hardware industry. You can help your customers with everything from setup to daily use to troubleshooting. Mavenoid was designed for hardware support. Want to find out how it works with your product? Visit our test drive area to see it in action. Printers, speakers, dishwashers, and robots. Mavenoid provides product support for some of the most famous brands in the world. You get seamless product support that works in days, not months. In minutes, turn your knowledge and expertise into a product assistant. Automate repetitive inquiries like troubleshooting and installation, warranty handling, etc. With a suite of tools, you can quickly escalate issues. Live video support allows agents to be more interactive. Chatbots can be used to answer simple questions and encourage casual conversations. Chit-chat. We don't believe that. We help you solve real problems.

The Tilde.AI conversational AI platform offers a new customer service experience. Multilingual chatbots are available with cutting-edge natural language understanding capabilities. This will allow you to help customers across borders and communication channels. Chatbots from Tilde.AI converse in the user's native language. Machine learning chatbots are able to understand textual and voice inputs, identify the user’s actual intent, and respond via text, visual media, voice, or text. Tilde is a European language technology research center and a pioneer in using neural network to process even the most complex, under-resourced languages. Our products and services have been used by thousands of people and organizations, including the European Commission and many multinational corporations like Microsoft, IBM, and others.

Amelia is the market-leading Digital Employee and Conversational Artificial Intelligence solution. It delivers the best elements human interaction - expression, emotion, understanding, and conversation - to user experiences every single day, resulting in deeper connections and greater business value. The Digital Employee Builder, powered by Amelia, allows companies to create custom-made, no code Conversational AI at scale for a variety use cases. This speeds up deployment speed and reduces time-to-value. Amelia's brain uses episodic, process, intent recognition, emotional intelligence, and process memory to respond to complex questions, process transactions, and provide personalized customer service. It's why Amelia is the industry's Most Human Artificial Intelligence™. Amelia keeps facts, concepts, as well as the associations between them, in her semantic memory. She can be trained to use them in conversations, from standard operating procedures (SOPs), to policy documents.

Melinda is an AI conversational chatbot that uses artificial intelligence (AI), NLP/NLU and machine learning (ML). It mimics human conversations and provides proactive interaction with customers in a natural manner. This AI-based chatbot will help your company bridge the communication gap between your audience and your business, establish additional communication channels, and offer products and/or services. Melinda uses the popular AI communication technologies. She also uses the RPA (Robotic Process Automation) technology which allows her to communicate with customers and actively participate in answering any inquiries. Sirma's extensive experience as a bank software vendor has allowed her to create Melinda, a conversational AI bot platform that allows the creation of different banking bots with different roles and functions.

OptiTalk is a bot/software agent that can perform tasks based on questions or commands. These Intelligent Virtual Assistants or Intelligent Personal Assistants can be programmed for efficient handling of primary communication, queries or problem resolution. OptiTalk can understand human speech/text and respond with synthesized voice/chat messages. Our bots are constantly improving with features like machine learning, natural-language processing, and deep-learning. They can analyze, predict and provide virtual assistance similar to human responses in real-time. Can provide contextual virtual support for cognitive issue resolution, and assisted purchasing. Our Interview bots can mimic human-led interviews along with automated scoring and recordings of sessions for review/playback.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.