ServiceSim Reviews

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Instant, conversational service - wherever your customers need it. Customers expect 24/7/365 responsiveness from companies, across a variety of channels and devices. An AI-driven chatbot can give customers what they need. Astute Bot provides self-service via web chat, SMS and social messaging. Customers can find the answers they need and connect with a human at any stage of the interaction. Astute Bot™, a single platform that allows customers to self-service across all channels, provides an easy way for them to do so. Intelligently interprets the customer's question and engages in back-and-forth dialogue to capture information. Based on what the bot has done, decides how best to answer the question. To provide a personalized response, the bot pulls information from multiple sources, including knowledge bases, order systems, and internal documentation.