SummitAI CINDE Description

CINDE (Conversational Interface & Decisioning Engine), is a conversational AI and machine-reasoning based engine that transforms customer experience by automatically resolving most of their issues. It responds to queries with intelligent personalized messages and uses machine reasoning and sophisticated natural language. It does more than that. It can also understand the intent of an issue, whether it is an incident, a service request, or a query. This helps to ensure that there is no downtime. This allows agents to concentrate on high-impact work and gives them more time. CINDE, powered by AI, is always available to assist customers, no matter what day it may be. CINDE is able to resolve tickets quicker than traditional service desks thanks to its self-service and knowledge driven. A minimum of 30% of service requests are resolved by auto, which results in significant savings. Auto carries the maximum weight of L1 which allows agents to concentrate on high-impact work.

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Company Details

Company:
Symphony SummitAI
Year Founded:
2011
Headquarters:
United States
Website:
www.symphonysummit.com/products/summitai-cinde/

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Customer Support
Phone Support
24/7 Live Support
Online

SummitAI CINDE Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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