Alternatives to Refiner

Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes. In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention. With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.

SurveyLegend is the next generation of online surveys -- engaging, platform-independent, & beautiful. We empower individuals and companies to create beautiful, mobile-friendly surveys. You can create stunning surveys, forms and polls, polls, voting and questionnaires, NPS customer satisfaction, customer experience surveys, employee satisfaction surveys... using your computer or tablet. You can also customize the look of your survey with eye-catching graphics that are informative. Drag and drop is all you need to create questionnaires. It's never been easier to listen to customers, measure employee satisfaction, manage client experience, and maintain student & employee engagement. SurveyLegend is used by thousands of people all over the globe, including amazing companies like L'Oreal and Universal, Harvard, Greenpeace and Airbnb, as well as individuals and start-ups like CocaCola, Roche, Sony, Universal, Harvard, Greenpeace and Greenpeace.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Software for enterprise survey in 150 countries. You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts. The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes. Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization. Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

Software for business leaders and consultants! You can create and deploy any type or professional survey. Engage employees and teams in order to get their feedback and improve performance. Find out what customers have to say and share it with others. NPS can be used to measure customer loyalty to a brand, company, product, or service. 360-degree feedback is used to assess how leaders are perceived, identify their strengths and determine their development needs. Listen to others, brainstorm and come up with new ideas. To gain a deeper understanding about markets and potential customers, conduct research. Survey experts are available 24 hours a day to provide advice and support.

A prominent player in the realm of survey solutions, responding to 20 million inquiries each day. Maintain a competitive advantage by genuinely grasping your customers' perspectives. Customer satisfaction surveys enable you to engage with individuals across various interaction points, revealing their desires, needs, and expectations. Discover the effectiveness of your strategies and areas needing improvement directly through employee feedback. Assess workforce satisfaction, perform comprehensive reviews, or distribute compliance assessments. Regardless of your role, be it in HR or as a team leader, employee surveys provide the insights you require. Gain access to global opinions at your convenience—market research surveys simplify the process of gathering feedback from both current and potential customers, evaluating concepts, and measuring brand recognition. Become part of the 98% of Fortune 500 companies that trust SurveyMonkey for data powered by the people. With the ability to analyze trends and preferences, you can make informed decisions that lead to greater success.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

You can turn more people into satisfied customers by using user insights. Automatically survey your users as they use your app or browse your website. Collect actionable insights from your users to better understand what they want and why. Convert them more into repeat customers. AI allows anyone in your team to create user research surveys customized for you in seconds. AI will ask you about your goal. 1Flow AI creates a customized survey in less than 5 seconds based on your requirements and its domain expertise. Create beautiful in-app flow with font and color customization. You can also choose from a range of widget sizes and positions. Give your users an experience that feels like it's part of your brand. You can trigger any flow to appear at the exact right time, based on page URL rules and events. Meet users where they're most engaged and get to know them quickly.

Zonka Feedback allows you to collect customer feedback from multiple channels. Zonka is a multi-channel survey app that allows businesses and marketers to capture customer feedback, receive instant alerts, and gain valuable insights. Zonka is easy-to-use and set up for non-techies.

Survicate is an effortless survey software for getting continuous customer insights at scale. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies

SatisMeter can identify unhappy customers via email, mobile apps, and web. SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners. The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities. Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

Elevate and refine the customer experience using AskNicely, a cutting-edge real-time feedback platform built on the principles of the Net Promoter Score (NPS). This tool simplifies the process for brands and organizations to gather insights through one-touch surveys, enabling seamless sharing of real-time data with everyone from frontline staff to the CEO, and allowing teams to take swift action based on customer input. Additionally, AskNicely offers integration with the leading tools that businesses rely on daily, enhancing its usability and effectiveness. By leveraging this innovative solution, companies can foster a proactive approach to customer satisfaction and drive continuous improvement.

Utilize essential metrics and data derived from various domains, such as sales, marketing, accounting, human resources, and project management, to make critical decisions; combine this with stakeholder feedback to comprehend the "what" and "why" behind your business data using AI. By leveraging these insights, your business can implement enhancements effectively. The automated processes for gathering, storing, visualizing, and consolidating vital metrics, data, and feedback through artificial intelligence streamline operations. AI also provides customized action recommendations tailored to your company's needs, enabling data-driven choices that align with your business objectives. With Industrytics, you can continuously gather and integrate data from multiple software applications, such as ERP, CRM, and accounting systems, as well as Excel spreadsheets, while benefiting from automated feedback surveys to further refine your strategies. This holistic approach not only empowers your decision-making processes but also fosters a culture of continuous improvement across your organization.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

The fastest and simplest method to collect valuable insights from both your customers and team members is now at your fingertips. You can begin within minutes and join the ranks of thousands of organizations that are refining their customer interactions and employee satisfaction. Instantly gather feedback through a tablet or a dedicated device, even when offline. This system provides the versatility to collect information in various settings, whether you’re seeking customer opinions, attracting leads at a trade show, conducting on-location market analysis, or performing an onsite evaluation. Dispatch timely, personalized email surveys to gauge the sentiments of your customers and staff alike. Monitor essential experience metrics such as NPS, eNPS, CSAT, or customer effort score effortlessly. Leverage SurveyKiosk, a comprehensive and scalable solution that captures immediate feedback at critical moments throughout the customer journey. By understanding the reasons behind customer and employee satisfaction or dissatisfaction, you can make informed improvements that drive success. Embracing this approach will empower your organization to adapt and thrive in a competitive landscape.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

Respond to customer perceptions more rapidly than ever before by uncovering and prioritizing your key brand drivers. Evaluate your brand equity in comparison to competitors and identify emerging trends within your industry. Ensure your marketing strategies and positioning align with current trends while gaining insights into your customers' beliefs. Communicate effectively by resonating with their language and understanding how shifts in customer perceptions influence your brand. Utilizing the power of Artificial Intelligence, our analytics platform examines billions of customer opinions from diverse data sources in real-time to highlight the topics that matter most to consumers. Clootrack expertly differentiates between valuable reviews and trivial remarks, while also grasping the emotional weight behind opinions to pinpoint customers’ urgent needs with clarity. This comprehensive understanding empowers brands to adapt and thrive in a constantly evolving market landscape.

Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution. Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%

SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration. System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.

Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review. The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.

Numerous organizations utilize SurveyXact for continuous data gathering, and for these entities, leveraging SurveyXact’s API for automated data collection can be highly beneficial. As the premier platform in Scandinavia for developing questionnaire-based surveys, SurveyXact offers a solution that is user-friendly, secure, adaptable, and effective at uncovering valuable insights. Should you require assistance, our knowledgeable team, boasting over three decades of experience with various questionnaires for both public and private sectors, is always available to support you. Our skilled professionals are well-versed in the nuances of SurveyXact and are eager to help you navigate its features. You can reach out to us on weekdays, ensuring that you have the assistance you need at any time. Additionally, by obtaining a SurveyXact license, you unlock access to our comprehensive training courses, making it incredibly simple to launch your own surveys. This leading survey tool is actively employed by numerous governmental and private organizations of varying sizes and across diverse fields, demonstrating its widespread applicability and effectiveness. Embrace the opportunity to enhance your data collection efforts with SurveyXact today!

Kick off your survey creation journey effortlessly with over 100 expertly crafted templates that are sure to grab your customers' attention. Design visually captivating surveys that are irresistible to participants, all using our complimentary online survey tool. Join a community where more than 50,000 surveys have been produced and where over 4 million individuals have provided their insights. Our platform encompasses a variety of survey types, including scored surveys and forms, allowing you to leverage NPS surveys to evaluate your performance and enhance your decision-making process. Experience the easiest method to create online quizzes, with a library of over 100,000 quizzes that have attracted 50 million quiz participants. You can pose inquiries to your site visitors without them needing to navigate away from your page, making data collection fast and hassle-free. Benefit from a selection of 100+ pre-designed survey templates with our free online survey builder, ensuring you always pose the right questions at the most opportune moments with access to over 1,000,000 ready-made survey questions. To elevate the engagement level of your surveys, incorporate various question formats such as multiple-choice, NPS, checkboxes, rating scales, text boxes, and many more. Enhance the visual appeal of your surveys by integrating logos, themes, and images, ensuring they capture attention and encourage participation effectively. By tailoring your surveys in this way, you can significantly improve the quality of feedback you receive.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

Bring your product evaluations to life by incorporating video and text feedback from genuine customers. Start by defining the metadata of your survey, including the type of questionnaire and whether video or text responses are required. After detailing the product you wish to review, you can send as many invitations as needed to your user base. Once you've collected the desired number of responses, you can either create a video for each individual reviewer or compile the responses into one comprehensive video, depending on your preferences. Utilizing video surveys enhances your understanding of customer sentiments far beyond what traditional text surveys can offer. We organize feedback into positive and negative categories through sentiment analysis, ensuring a clear view of customer opinions. Participants can easily respond via our app or web platform, which are designed for seamless compatibility. Our services prioritize security from the outset, effectively preventing any unauthorized access to your data. With this innovative approach, you can truly connect with your customers and gain valuable insights into their experiences.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Allswers transforms subjective views into actionable business insights, serving as an experience management platform designed to enhance decision-making through real-world data. By generating impactful surveys, it not only fosters stronger customer and employee loyalty but also assesses the effectiveness of various processes. We assist in crafting surveys that yield distinctive insights into the experiences of your most vital stakeholders. Our solutions focus on quantifying the value of your company's processes while automating the monitoring of customer interactions for a better grasp of their behaviors. Additionally, we help you assess the attributes, benefits, and values that consumers link to your brand. Managing employee engagement is also a priority, as it can significantly elevate productivity levels. We keep track of quality indicators to ensure compliance with established standards. Experience management is key in pinpointing growth opportunities, and we streamline tasks by creating automatic workflows and integrations that facilitate valuable insights. Ultimately, Allswers empowers organizations to harness feedback effectively and drive continuous improvement.

Encourage customer loyalty by exploring the aspects they cherish most about your brand while being attentive to their future desires. Identify fresh avenues throughout the customer journey that may expose unmet needs, ensuring you capitalize on every potential opportunity. By leveraging insights gained from current customer surveys, you can effectively replicate success and captivate new audiences. IntouchSurvey™ offers multi-location businesses the tools to gauge their brand's performance across all locations. Utilize sophisticated predictive analytics to determine which customer experience initiatives yield the most significant effects on your key performance indicators. Create virtually limitless custom workflows designed to improve reporting, streamline operations, and prompt valuable proactive measures, ultimately fostering a stronger connection with your customers. This proactive approach can significantly enhance overall customer satisfaction and retention.

Sphinx iQ 3 serves as a user-friendly and effective multi-channel survey tool designed to assist you throughout all phases of your projects, from crafting questionnaires to analyzing and communicating results. By integrating both quantitative and qualitative data visualization techniques, Sphinx iQ 3 enables your data to convey a comprehensive and detailed view of your findings. This innovative solution empowers you to maximize the insights gained from your studies and informs your decision-making process. You can personalize your invitation messages and create customized forms, adjusting elements such as design, question quantity per page, question types, and thank-you messages. Enhance your surveys by strategically scripting your forms with conditional questions and referrals, ensuring that you pose the right questions to the appropriate respondents. Additionally, Sphinx iQ 3 allows for the distribution of dynamic and interactive questionnaires that are optimized for various devices, including computers, tablets, and smartphones, thereby enhancing the user experience through responsive design. Ultimately, this versatility ensures that you can engage your audience effectively, leading to more insightful data collection and analysis.

With Cloud4Feed's versatile feedback collection methods, businesses can tailor the channels used for gathering customer insights based on various touchpoints, leading to an increased volume of feedback. By adjusting the frequency of feedback requests according to the processing times at these touchpoints, companies can avoid bombarding customers with too many surveys at once. Implementing validity periods for feedback submissions ensures that responses remain relevant and timely. Additionally, businesses can set up reminders for customers who have not yet provided their opinions, making the process more engaging. This enables customers to express their expectations regarding the brand or store, share their thoughts on the store's ambiance, and voice any specific requests about the products or services offered. In the automotive industry, for instance, feedback is systematically collected at multiple contact points, allowing management to act on the insights gathered effectively. Moreover, the most suitable communication channel is identified for customers who have recently received service, ensuring prompt outreach. This proactive approach not only enhances customer satisfaction but also fosters a culture of continuous improvement.

Guestmeter.com is the one-stop solution for all your reputation and guest feedback needs. You can use Guestmeter.com online to manage your reputation and conduct guest satisfaction surveys. It allows you to interact with guests and manage online reviews on Tripadvisor, Booking and Hostelworld, Zomato and Yelp. Our mobile app allows you to manage guest feedbacks from anywhere you are. You can also receive real-time alerts so you can quickly take action to ensure your guests leave your business happy. Are you not yet a customer? Visit www.guestmeter.com to request a demo. The key features of Guestmeter app are: SOLUTION FOR GUEST SATISFACTION QUESTION - Send a post-stay e-mail or international SMS survey to increase your online reviews on Tripadvisor, Bookings, Hostelworld and Zomato.

Screeb provides insight into who is utilizing your application by identifying key users such as Power Users and those who may be disengaging, allowing you to concentrate on the individuals rather than just the features. Instead of feeling inundated by endless metrics and dashboards, gain a straightforward comprehension of your users' behaviors, desires, and the subsequent steps you should take. Our approach, centered on Product-Led User Research, enables you to identify critical areas for enhancement and respond more promptly. You can integrate Screeb seamlessly within your web and mobile applications or link it to Segment to leverage your existing tagging system. Additionally, you can disseminate insights and findings across your daily tools for product management, customer success, or marketing, empowering you to make informed decisions more quickly. Ultimately, this alignment of user understanding with actionable strategies fosters a more responsive and user-focused development process.

Qualtrics' XM for Customer experience is the world's most flexible marketing platform to improve customer experience strategies. Qualtrics XM Customer Experience focuses on helping businesses increase customer loyalty and reduce customer churn. The platform provides tools to measure customer experience, establish baselines, predict customer trends and track progress in relation to baselines. Qualtrics XM Customer Experience is the most agile platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve each touchpoint along the journey of the customer. Qualtrics for Customer Experience helps companies create conversations with their customers, measure their experiences across touch-points and predict key experience factors. It also drives action throughout the organization.

Experiential marketing serves as the quickest method to transform visitors into loyal customers and elevate them to enthusiastic advocates for your brand. It's essentially an amplified version of traditional marketing. Picture having access to immediate insights that enable you to draw in, convert, and retain customers, ultimately expanding your business in unimaginable ways. With TRACX, this vision becomes a reality. Our user-friendly, no-code marketing tools empower you to leverage feedback effectively to enhance your business. You'll gain essential insights, uncover emerging trends, and understand the desires of those most connected to your brand, all through one convenient dashboard. This innovative approach not only streamlines your marketing efforts but also enriches the overall customer experience.

Transforming your clients into a powerful engine for growth is entirely achievable. The Gainsight Customer Cloud consolidates all necessary technologies to facilitate seamless product adoption and help your customers reach their goals with your business. By carefully orchestrating the customer journey across all departments, you can cultivate long-term relationships and consistently deliver impressive results. Integrate comprehensive SaaS product analytics with tailored in-app interactions to provide users with outstanding experiences. Gather valuable feedback, engage with respondents to close the feedback loop, and unearth insights that drive a remarkable customer experience. This open platform serves as a centralized hub for customer data systems, equipping every team member with actionable insights to enhance decision-making in favor of customer satisfaction. Moreover, it enables revenue growth through detailed whitespace analysis, strategic upsell and cross-sell playbooks, and efficient renewal processes to maximize profitability. In doing so, businesses can foster stronger connections and ensure long-term success in a competitive marketplace.

Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.

VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

Just a few moments following a customer interaction—be it a service, meeting, or installation—it’s essential to promptly assess how satisfied the customer is. Many businesses globally rely on common satisfaction ratings for this purpose. The process of evaluating your staff has become significantly more straightforward. Streamline your operations and base your decisions on concrete data. All of your Google reviews are conveniently gathered in one location, facilitating your tasks. With InputKit, you can efficiently view and address customer feedback, which includes a summary of the interaction alongside the client’s contact details. This approach not only enhances your responsiveness but also fosters stronger relationships with your clients.

In today's fast-paced environment, it is essential for your managers to have access to the right technology to effectively perform their roles, lead their teams, and tackle everyday obstacles. Our comprehensive solutions aim to enhance workforce management in real-time, ensuring that your managers are equipped with the necessary expertise, training, and technology to make informed decisions. By partnering with us, your managers gain access to the essential tools that empower them to make better choices. Our innovative platform leverages advanced technology to streamline various tasks, including planning, scheduling, and managing time and attendance. Designed to provide real-time insights, our solutions enable managers to operate more efficiently from any location. With these capabilities, they can maximize the productivity of their existing staff while receiving valuable feedback to improve customer experiences. Ultimately, this leads to a significant enhancement in your overall business performance and success. Moreover, our commitment to ongoing support ensures that your managers are always prepared for the challenges ahead.

Design stunning surveys that can triple your response rates and monitor answers in real-time for immediate insights through automatically generated charts. Organizations that regularly engage in customer surveys tend to experience higher earnings, reduced marketing expenses, and outperform their rivals in the market. With doopoll, you can achieve 3-4 times more feedback from your audience, while also facilitating an easy platform for your team to share their thoughts. By default, doopoll ensures anonymity, allowing you to accurately gauge the true sentiment within your organization. Tired of boring webinars? You'll provide a refreshing experience with engaging real-time voting options that are both easy and enjoyable for participants. Utilize our expertly crafted survey templates tailored for customers, employees, and webinar attendees alike. Work collaboratively with your colleagues to create, oversee, and evaluate your survey in real-time, while also generating QR codes for seamless access at events—just point a phone camera to join the survey effortlessly. This streamlined approach not only enhances participation but also enriches the overall feedback process.

We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.

Alchemer provides the ideal customer, market, and employee feedback solution for any company that has outgrown SurveyMonkey or doesn't want the expense and complexities of Qualtrics. The Alchemer Platform is the fastest, easiest, most effective way to close the feedback loop with your customers and employees. Now you can collect the best feedback with Alchemer Survey and Alchemer Mobile and close the loop with Alchemer Workflow.