Alternatives to RT Telephony

RingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Kixie PowerCall makes it easy to make productive sales calls within minutes! Kixie PowerCall is a cloud-based multi-line power dialer and all-in-one call center solution. It allows users to automate their sales processes with ease for greater productivity and unparalleled ROI. Kixie PowerCall is available in both the cloud and on-premises. It offers enterprise-grade features such as call recording, one-click dialing and call history. This can all help improve customer service and enhance the call experience. Agents can also receive calls remotely from their mobile devices using the solution.

RingCentral MVP Automatic Call Recording allows you to easily record your outbound calls. This robust feature seamlessly records calls from any device connected to your RingCentral system. It is simple to use and set up in just a few steps. RingCentral MVP Automatic Call Recording allows you to download, play, and forward recorded conversations in email attachments. You can also access and review recorded conversations for customer service or training purposes. You can also document conversations and keep accurate compliance and legal records.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

Keep your team close to your customers by empowering them. Creating something people want by empowering teams. You spend hours on the phone with customers and make the most of every minute. Never miss a follow-up. Track speaker and sentiments to improve your pitch. Automated feedback extraction to spot trends in calls. Upload call scripts for answers to important questions. Share and rewatch important parts of an interview. Share feedback on products directly from the voice and perspective of the customer. Clarity will enrich Linear tickets with context from customers. Send notes and highlights via Slack to your team after each call to keep them in sync. Clarity extracts requests, pains, and more. Close the loop by tracking every piece of customer feedback. The feedback is aggregated to create trends, so you can identify opportunities. Conversations are aggregated into trends, so you can spot opportunities.

Patient Prism is the only call tracking company to use artificial intelligence and human coaching validation to deliver patients directly into your dental practice. It holds five USPTO utility patents. Patient Prism's award winning platform is used by successful dental groups to track and analyze new patients, identify and schedule high value patients, receive alerts, expert call coaching to win back lost opportunities, train staff members, and get real-time intelligence to improve their staffing and patient experience.

Your voice is the most powerful and important customer interaction tool you have. Storacall offers a cutting-edge call recording solution. We are proud to be an authorized supplier of BT, allowing us to provide SIP Trunks as well as Hosted Telephony - Storacall has a solution for all your business telephony requirements. This powerful recording tool allows you to record all of your business conversations within one application. Connect your phone system with the cloud to get more flexibility and save money on business calls. A cloud-based, feature-rich phone system that can adapt to modern business needs. Our powerful business call recording solution allows you to record all types of communication audio and combine them all in one place. No matter what platform you use, our recording solution can work with any system or technology.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

Tapit Call Accounting offers the industry's most flexible and comprehensive search engine. Tapit Call Accounting allows you to create unlimited search filters. Use our tools to create unique filters. For easy categorization and faster recovery, add searchable text, tags, and call filters to specific calls. Tapit and Replay Call Recording make it easy to create desired reports or access call records. Replay offers high quality digital recordings for virtually every telephony configuration. Text notes can be added to recordings during playback, which allows for alternative search options by partial or complete words. Recordings can be easily archived and backed up with built-in auto-backup. You can play, download or email recordings as attachments. Automated cataloging and central voice repository

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Software as a Service (SaaS), or cloud-based call centre solutions, is a fundamental shift away from premises-based systems. Castel Call Center as a Service subscription-based model relies on innovative technology for seamless call center communications so agents are able to focus on customer interactions. Our cloud-based solution gives your business the benefit of a state of the art call center that is scalable, reliable, and without the need for capital hardware or software installation. Castel consolidates all of your inbound and/or outbound workflow processes as well as Castel applications into one portal that can be accessed via a single link.

You don't know anything about the caller or the marketing campaign that generated it when you get your first call. How can you optimize your campaign to generate more leads without this information? 71% of online leads lost because businesses don't call them promptly. Follow-up calls to sales reps are not monitored or tracked. It is difficult to manually enter daily sales calls into a CRM system. You are well aware of the importance of customer engagement calls and service reminders. Call tracking is easy. You will receive reports on which marketing channels and which campaigns are generating the most calls, just like the image shown here. Call tracking allows to allocate your budget wisely in the channels and campaigns that are most important. ConversationAnalytics records and accurately transcribes every call generated by your marketing.

NoNotes has been working with colleges, universities, and businesses for over 10 years on all types audio transcription. Audio to text starting at $0.75/minute The NoNotes call recorder can automatically record and transcribe any outgoing or inbound calls. The App is available for free from your favorite App Store. NoNotes can work with top Masters, PhD, college faculty, and qualitative researchers on any size project. NoNotes allows you to record, transcribe and share your interviews. Unlimited recording and RoboTranscribe from anywhere in the world Upgrade to ProTranscribe at any time. Record inbound/outbound/conference calls or dictate. Unlimited storage is available for NoNotes users. You can manage multiple users/projects from one account. This allows staff to record and transcribe easily. Share files and collaborate, one dashboard to manage everything, dedicated customer support manager.

CallView360®, provides all the conversion tracking you need to support your direct response and digital marketing campaigns. CallView360®, an analytics and tracking software, allows you to easily track and report calls and texts to your business using hundreds of data points, AI driven analytics, and customized reports. Highly customized reports allow you to quickly gain insights and calculate ROI. You can use customer behavior data to identify your customers, determine which marketing campaigns are successful, and assess the value of each inbound call or text. View and filter key call tracking data easily. Track and attribute inbound calls instantly. Ask us about instant marketing attribution for your inbound calls and text messages. Are you able to identify the source of your calls? CallView360®, which can insert dynamic tracking numbers into your website, landing page, and print ads, can track calls to their source, helping you identify and report where they are coming from.

REKK is an excellent tool to record iPhone calls and convert them into text. With the help of 3-way calling, the app records all outbound and inbound calls. It is available in the USA, Canada and the UK. The app's main features include: - call recording; transcription service; backup copies of files; – uploading files to cloud storages; and - sharing feature (you have the option to share the recorded call via special link or social media apps; – frequent updates; and - free support. Once you hang up, the recorded call is transcribed. There are no restrictions on how many calls you can make or how long they last. Check out our website to see if the app suits your needs. Call recording is now available for all users, not just iPhone users. We offer a cloud-based call recorder solution for all devices. Join us to record phone calls easily and without additional costs.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

The preferred call tracking platform for Search, Display, and Print Advertisers. AvidTrak was developed to solve some of the offline conversion tracking issues that our clients were experiencing. Our expertise in PPC advertising and internet advertising means that our call tracking solution is perfect for professionals. You can track phone calls back to all marketing channels, including search, social, display, and print, using AvidTrak's numbers and tracking software. Enterprise Call Tracking - Save big on call tracking costs by using your own numbers and minutes with AvidTrak software. Dynamic Phone Number Insertion can help you determine which PPC keyword is most effective in creating phone calls leads. Conversion Path Report can help you identify which web pages are most popular with your audience and generate calls. Record your calls and listen on any device.

Online performance can be turned into tangible results. Real insights are possible with the right data at the right time and in the right format. Telmetrics is a company that helps agencies, direct response marketers, and enterprise-level brands measure, confirm, and improve the effectiveness and efficiency of their digital advertising campaigns and marketing campaigns. Our flexible, customizable, and reliable software manages your inbound calls/text channels. It ensures that every call is accurately measured, qualified, and monitored in a data-secure, spam-protected environment. Telmetrics' call analytics software integrates seamlessly with multiple marketing platforms to empower results driven marketers with detailed call metrics that link offline consumer actions with digital channels.

There are many options available, so it can be difficult to find the right phone system for your company. You can read on to find out more about the different options. If you don't have the time, contact us and we will work with your specialists to find a solution that suits your needs. BDM is a new approach to telephony. We will recommend the best solution for you based on your business needs.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

Call Saver®, Pro™, allows you to save, sort and retrieve recordings from your phone calls on your computer. This program is great for individuals, small businesses, and anyone who needs to keep track of telephone conversations. You can save your telephone conversations to your notebook or desktop computer. You can instantly e-mail or upload conversations at will, eliminating the need to use bulky cassette tapes. You can instantly access your conversations from any location, whether it's in the office, field, or courtroom, by creating folders or directories on your network drive or hard drive. You can also manually or automatically record them. Compatible with almost any corded phone or PC. Recorded files are automatically time and date stamped. You can archive recorded files to any network drive. Automatically saves recordings to WAV files. Register online easily (requires an Internet connection). Instant replay of the last minute of a call. Compatible with all Windows operating system.

PhoneWagon is the #1 rated call tracking software. Beautiful, simple, easy to use 14-day free trial (no need to credit card). You can create a campaign in less than 30 seconds using local or toll-free numbers. PhoneWagon helps businesses to grow by helping them understand which marketing campaigns have the highest return on investment. We also provide world-class customer service via our voice and text messaging communications tools. PhoneWagon, a beautiful and easy-to-use call tracker software, helps digital marketing agencies and clients to understand which campaigns are most effective. 93% of businesses rely upon phone calls to convert leads to paying customers. Marketing agencies can prove to clients that they are driving inbound phone calls that lead to paying customers. Marketing agencies can maintain a consistent brand by using our white-labeled dashboard to provide their clients with a beautiful interface to view all their phone calls, texts, and other information.

Tetra dials into your calls automatically and takes notes for you so that you can concentrate on the conversation and not worry about remembering everything later. Invite bot@asktetra.com and we'll dial your number just before the call starts. You can also create a call anytime in our web app. Accept and merge Tetra's calls as soon as your meeting begins. We'll begin transcribing immediately. Once Tetra has finished transcribing, you can read, listen to, or search your notes in our web application. Share your notes with your team and export them to your favorite productivity tool. We'll jump you back into the conversation if you type any phrase or concept that you remember. You can keep your team connected by sharing a link to your notes with team members who weren't able to join the call. You can export your notes to Evernote and Dropbox Paper, Slack Paper, Google Docs, Email, and Google Docs. Or, you can email us and we'll add your favorite tool. We'll send you your notes within the hour, or we'll take the call.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

Record all incoming and outgoing calls. Voice to Text: Transform your call recordings into text - Voice Recorder: Useful for quick notes. - Service of country local numbers in many countries. - Enhanced security: Are your recordings containing sensitive information? Simply add a passcode to the "Records” screen and nobody will be able to access your recordings. Call Recorder allows you to organize your recordings however you like. Call Recorder names calls automatically, but you can also rename and favorite them for easier access. Advanced Search: Don't know which recording has the information you need? No problem! Just type the keyword you pronounced during your recording. - Apple Watch & iMessage apps: Record and access your calls from anywhere. - App Clip and Widget app – Record without opening or downloading the app. Background Play: Allows you to listen to your recordings without having to open the app. - Instant Support.

Dubber is the leading provider of cloud-based voice and call recording. Dubber is scalable to meet any need and allows government and businesses to access the insights in calls and videos. Dubber can be installed directly on your service and is available immediately. Record recordings securely and compliantly without the need for expensive storage or hardware. Scale infinitely. AI-powered analysis uncovers critical insights. You can find everything from sentiment analytics to keyword trends to notifications. All this from one platform that connects with your data, apps, and dashboards. All your recordings and data can be viewed in one place. Chat, video and voice. Conversational data returns are attractive and affordable because they require no hardware, infinite scale, and flexible monthly plans. AI-enriched insights, from beautiful transcriptions to transcriptions to conversational data.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

Callnote allows you to record Skype, Google Hangouts and Google Meet conversations. This is only half of the story. For top-quality production, you can record audio and video in separate files or in HD. Callnote can record multiple audio tracks. These files may be found in the directory. You can start recording automatically so that you don't miss a minute of a podcast or important interview. You can also use the record and stop buttons to have more control (Options are set under "Recording Options". tab. You can also pause or restart the program on the fly. Chatting is a great way to make friends. Callnote will record your one on one chats and send them as text messages. Callnote allows you to record all sorts of things, including business, education, and pleasure. Callnote is the best video call recorder. It gives you the power and flexibility to edit your clips with a full set of editing tools. Use eye-catching graphics to highlight your content.

PhoneBurner, a powerful dialer and sales-acceleration platform, helps B2B and B2C sales teams engage in more quality conversations with their contacts. Now with ARMOR – the most comprehensive spam protection solution and answer rate solution that is done for you. PhoneBurner's average answer rate is >10%. This means that millions of conversations are powered by PhoneBurner, with no awkward pauses and connection delays. PhoneBurner combines calls, emails, and SMS to handle time-consuming tasks, such as leaving voicemails, sending email, logging calls, or performing post-call workflows. Reps spend most of their time closing deals and talking. Manage your entire team with one dashboard. Access cutting-edge analytics and reporting, automatically distribute leads, coach and monitor reps in real time, and ensure KPIs trend in the right direction. Teams rave about the productivity gains, ease of use and answer rates, as well as the commitment-free packages. PhoneBurner is free to try today.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

We understood what interviewers needed to improve their data collection and productivity without compromising data quality. We created PRO-T-S®, a predictive dialing system that seamlessly integrates your interviewers, CATI and telephony operations. PRO-T-S is modular telephony system with seamless connectivity to many CATI systems. It can also be customized to meet your specific phone room needs. Multiple dialing modes are user-variable, accessible from multiple locations, projects and CATI interfaces. PRO-T-S can be paid off in less than a year and sometimes as quickly as six months. PRO-T-S can help you increase productivity, revenue, and profits by lowering the system cost and increasing labor savings.

VTlogger is a web-based, open source (LGPL) software application that can be used in conjunction with our range telephony cards to help you create reliable and simple call recording and call tracking solutions for any size organization or industry. VTlogger can record audio and capture all details of calls (ie. CDR) for voice communications across primary rate (E1/T1/J1) ISDN line as well as analogue trunk lines (ie. POTS) lines and extensions to PBX. Our solutions are ideal for handling thousands of calls per hour or hundreds of calls per day. Our VTlogger software allows you to create a multi-channel analog voice logger or primary rate line call recorder (E1/T1/J1) for as little as a computer and a Voicetronix telephony cards. For a system that supports a primary rate ISDN line, this can be as low as US $50 per channel.

VoiceXML interpreter added for your business. It runs on the Asterisk open-source framework. It allows you to extend and manage Asterisk solutions using the VoiceXML standard language. Voximal is a modern and innovative piece. It runs on the Asterisk open-source framework. It allows you to extend and manage Asterisk solutions using the VoiceXML standard language. Asterisk allows you to make, receive, and monitor calls from your platform. Your telephony system can be highly scalable. VoiceXML syntax allows you to control your calls. Voximal makes it easy to make, manage, and route calls. A VoiceXML interpreter can be added to Asterisk. To create complex voice telephony services and IVR portals, you can use the standard VoiceXML language. Voximal is compatible to most Asterisk releases and Linux distributions.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

Cloud Contact Center is for businesses that need to increase their call handling capacity. It can also be used to meet spikes in call volume, such as seasonal demand or crisis management. Our cloud-based enterprise-grade contact center is fast to deploy, easy-to-add/remove users, cost-effective compared to traditional on-premise solutions. It's ideal for businesses that want more control and flexibility in their telephony infrastructure. This contact center is one of few that allows users to access the native Microsoft Teams interface. Cloud Contact Centre by Teleware offers users an enhanced experience every single day.

Globitel's SpeechLog call recorder solution allows for comprehensive call recording and can be easily adapted to the unique operational requirements of any call centre. It can be used in virtually any telephony environment including traditional TDM or VoIP. This allows for seamless technology migrations as your business grows. Multi-site call recording and playback capabilities optimize network resources. It allows data center consolidation and transparent and universal access of stored calls, regardless of where they were captured. Globitel's SpeechLog call recorder allows you to choose the architecture to which your call recording system will be deployed. Globitel's SpeechLog Call Recorder solution is highly effective because it offers redundancy and high availability options. This allows you to have 24/7 functionality if you can't afford to fail.

Crystal Quality is a web-based, unified multimedia recording solution that supports TDM, analog, and VoIP environments. It supports a wide variety of telephony interfaces, including: Analog trunk/extension, digital trunk (ISDN PRI / E1/T1) digital extensions, VoIP trunk/ extensions, discrete radios, and trunked radios. Crystal Quality (Avdor CIS) allows for the management of all types recordings (call centers and contact centers, telephony and mobile phones, screen capture, SMS and Skype for Business), using a modern, simple and easy-to-use user interface. CIS offers several pricing options that allow you to choose the best for your business needs. They also offer the most value and the lowest price. Avdor Crystal Quality Call Recording and Monitoring Solution offers a single solution, a unique and brilliant solution to all your business requirements.

Our Voice-Over IP Recording platform enables your business to benefit from both quality and compliance recording through a single interface. Our VoIP Recording software can record interactions from any telephony device. The product is compatible with and enhances 99 percent of all current telephone systems. ABT's simple-to-install solution is available without the need for any hardware investment. It provides additional benefits and optimum performance for your company. Call Center Quality applications allow contact center supervisors to conduct fully-integrated audits of agents. Agents are scored and audited based on specific criteria set by your business. This improves customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software is compatible with our Speech Analytics platform to provide a robust solution.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

Cistera has mastered complex tasks by making them seem simple. The Cistera Suite allows you to manage all IP telephony applications from one place. All user levels can access the same powerful, yet intuitive portal from multiple locations. Cistera has a global client list that includes all verticals, including education, energy and events, finance, government, health care, and many others. We can work with any medium-sized enterprise that wants to provide exceptional service, enforce compliance, and deliver financial and/or physical protection. Cistera Suite, which includes call recording and emergency alert software allows organizations to listen better. Our solutions are compatible with all major platforms, including LMR connectivity and UC networks. This allows you to see the entire organization. All interactions can feed live data dashboards that allow for call analytics compatible across all devices.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.

Trust+ is a revolutionary call recording service that allows callers to share recordings. Trust+ is not only a new service, but also a great market differentiation. It offers customers unprecedented transparency and a strong statement of trust. Trust+ is designed to integrate with your IVR system. Callers can choose to record a conversation with the contact centre. If the caller chooses to record, the call will be recorded and stored in Trust+. For easy recording retrieval, the caller is notified via SMS of the recording location. Trust+ can be used for all high-quality customer care operations, including telecoms, utilities and travel.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

Our call tracking software makes it easy to see which marketing campaigns are driving calls so that you can make data-driven marketing choices. Call logs and reports are generated using our tracking numbers. Call details provide powerful features that allow your team to collaborate, review calls in order to qualify leads, and coach your staff. Our number pool tracking technology allows you to track each caller's search keywords and PPC clicks. Fully integrated with Google Adwords. Call tracking's most important benefit to marketers is the data the tracked calls can provide you about your marketing channels' and campaigns' performance. With a reporting suite that includes data on caller source channels and keyword search terms, we help you analyze every call and measure its effectiveness. Our integration to Google Analytics Goals allows you to optimize Adwords and increase marketing ROI. We provide reports that show which digital marketing channels are working.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

Ricochet360 is a one-stop dialer, CRM, marketing automation platform, and call center software for businesses. It also supports customer service and sales teams. Ricochet360 allows teams to quickly call leads and close deals; track all prospects, calls and emails; route and track calls; and streamline time-consuming sales and marketing tasks all from one platform. Ricochet360 is highly customizable to meet the needs of each team and their budget.