Procare Reviews

Summary: Overall we love using Procare and would recommend it to any childcare facility. Especially from an administration standpoint, I am able to oversee so much of my center all through the app.

Positive: As a childcare center, we were using a ton of different pen to paper documents to record everything needed during the day. Procare is a one stop shop for basically all of that. We have attendance tracking, live ratios, sign in and out records, meals, naps, diapering, parent communication and billing all at our finger tips.

Negative: Our only struggle is the dependency on wifi- as with many programs. We do not have great cell signal in our area so if wifi goes out, our Procare cannot be used.

Summary: Overall, my experience with Procare Solutions has been very positive. The software is comprehensive and user-friendly, allowing me to efficiently manage various aspects of our childcare program, from billing and attendance tracking to communication with parents and staff. The setup process was straightforward, and I was able to get up and running quickly. I also appreciate the level of customer support provided—they are always responsive and knowledgeable, which makes resolving any issues seamless. The system has helped streamline operations, improve accuracy, and save time, which has been invaluable for our team.

Positive: I really appreciate how Procare Solutions simplifies the management of childcare centers. The software is intuitive and user-friendly, making it easy to track attendance, billing, and communication with parents. I also value the seamless integration of various features, such as scheduling and reporting, which saves time and reduces administrative workload. The customer support team is also very responsive and helpful, which makes the overall experience even more positive.

Negative: Wish the phone support was faster and that they was more info on there website about help desk

Summary: Overall I have been using pro care for a little over a year now in different centers and I absolutely love it!!!

Positive: I like how close contact we can be with the parents and how fast we are able to message with the parents back and forth. Keeping families updated with notes and pictures. Billing is also amazing and easy managed. Along with being able to keep in contact with employees also. Procare is a great program all around.

Negative: What I don't like it maintenance if there are issues it so hard to get in touch with someone to help. Even when we finally reach someone, we are always on an extended hold time which is a major inconvenience at times.

Summary: I've used Procare for probably 28+ years and many upgrades. I love the ease of the program and anytime we have an issue, customer service has been phenomenal!

Positive: The ease of use, it was easy implement the software, customer support is by far the best to interact with.

Negative: No cons, love this product and its the only childcare software that we have ever used.

Summary: We do not use Procare for anything but billing/tuition payments at our school, and except for what I mentioned above, I love it!

Positive: The ease of keeping track of tuition and payments each month. We are also now able to accept online tuition payments because we are using Procare.

Negative: We are not able to run a monthly tuition posting report to track how much tuition should be coming in, and we are also unable to completely delete a child/family from the system.

Summary: Overall, I highly recommend the product for its quality and effectiveness, but I hope they can improve their customer service responsiveness. With a little adjustment in that area, this would truly be a five-star experience all around!

Positive: I recently tried out this product, and I have to say, it was really good! From the moment I started using it, I immediately noticed a positive difference. It worked seamlessly and exceeded my expectations. The convenience it brought to my daily routine was simply awesome! It really saved me a significant amount of time, allowing me to focus on other tasks and enjoy my day more. I genuinely enjoyed every moment of its use and would definitely recommend it to anyone looking for a reliable solution. Five stars all the way!

Negative: However, I did encounter a hiccup with customer service. Trying to get in touch with someone was more challenging than I anticipated, and it left me feeling a bit let down, especially after having such a positive experience with the product itself. I had some questions that I was eager to have answered, but after several attempts to reach out, I found myself feeling a bit disheartened.

Summary: Overall we are pleased with Procare Solutions and would recommend this product to educational programs.

Positive: Procare is used for accounting, record management, enrollment and employee records. It has greatly helped our time management.

Negative: Setting up the registration feature was challenging.

Summary: Overall, I have enjoyed using Procare for our center. I am still learning all the things it has to offer but the customer support has been amazing.

Positive: I like how easy it is to communicate with parents. I also like how my staff can talk with the parents,

Negative: I wish my families had a way to pay tuition on the app from their phones,

Summary: I have been using Procare since 2008 and have seen it grow and develop with the times. It does everything we need dour 3 small preschools to do: handle tuition processing, attendance, staff timecard, parent messaging app - and those are just the portions we use - there are even more we haven't even tried yet.
Getting help or answers to questions is always fast and easy with Procare Support too. Definitely recommended if you're looking for the best on the market.

Positive: Procare handles so many different aspects of our business needs; getting help is easy and fast; it's a very reliable program

Negative: Price is the only con - it is expensive, but it does a lot of different things

Summary: Will continue to use despite above issue. The more you use Procare, the more families will talk about how they enjoy feeling involved in their child's day when they are not around.

Positive: Easy of functionality and set up. The app is easy to use for both parents and staff utilizing. Sending text messages is a plus!

Negative: When making phone call from cell phone, your cell number appears instead of an unknown caller or robo number.

Summary: Overall I am happy with Procare customer service and support and all the programs it offers. I love all the features it offers.

Positive: Procare is easy to use and family friendly. Staff can up date parents in real time. Billing is streamlined and easy.

Negative: I like everything about Procare. It’s been easy to use and easy to
Train staff.

Summary: I love the expert knowledge and kindness the employees convey. They respond quickly and are never condescending.

Positive: I appreciate the ease of communication with which Procare prides itself. Every time I call they respond with kindness and professionalism

Negative: There are no cons with the Procare Solutions company.

Summary: Overall, Procare has helped us to streamline our processes and focus on our students and families in our summer program. The ability to communicate with families and staff creates a better experience for our children.

Positive: The check in process and parent communication has been a great way to improve our parent's experience. The staff communication options help create ease in managing our site.

Negative: The system was a challenge to learn but the implementation team and training library are helpful.

Summary: Procare provides a way for parents and staff to keep children accounted for and safe with little manpower.

Positive: Parents can sign their children in and out without getting out of their cars and with little to no help from staff members.

Negative: Sign-outs on phones can take time to sync with our tablets.

Summary: Procare has been a success at our center. When other businesses call to offer their product we are happy to say we will stick with Procare.

Positive: Procare has a range of features that fit right into our Learning Center. One of our most favorite features is the option Kiosk! This allows our parents to sign in and out their children. Each authorized pick-up person has a code unique to them which increases security. We can also send reminders and messages for them to read while signing in/out.

Negative: The Desktop version Could be a little more modern.