Parcel Tracker Mailroom Reviews

Summary: Great product, very easy to use fast and secure. Residents love it, they find it more secure and safe

Positive: Fast and effective. Fantastic product. As a Concierge in an Apartment Complex we get a lot of packages. This product has made our lives so much easier.

Negative: Sometimes there is an issue scanning QR Codes, other than that it is great

Summary: makes tracking package easy in case of misplacement, makes it easy to log large number of packages all at once.

Positive: this app is extremely helpful when logging in large amounts of package during our most busy time during season. very use to use.

Negative: sometime the connection goes in and out "syncing" the packages sometimes takes time.

Summary: Parcel Tracker is a great tool for mailrooms! The notification feature is amazing! Simplified dashboards and the ability to customize the notifications is key!

Positive: Easy to read dashboard!
Customizable email notifications!
Great reporting!
Mobile scanning is great!

Negative: Nothing! Parcel tracker delivers great results to our company.

Summary: Oral for so good will continue to test to see what improvements are what work needs to be done yes..

Positive: Help process packages very efficiently. Product has been very helpful how full to track packages specially when you have 2 or 3 packages for the same unit screenshot really helps to ensure that it gets delivered and we have confirmation.

Negative: I can't think of any perhaps we haven't used it enough to be able to put this information.

Summary: Parcel has been a great tool for transitioning from manual to digital tracking, especially in residential settings with multiple users. It has improved visibility and made package management easier. With a few fixes—like syncing and photo uploads—it could be even better.

Positive: Great app for going digital, especially in residential settings. Prior to Parcel, our tracking system for senior residents involved manually logging items in and out of a binder, which had its own pros and cons. Parcel allows us to better track packages, especially in situations where staff, residents, or couriers cannot provide clear answers. The web browser interface is fantastic for visual learners—you can create customized views to filter what is and isn’t needed.

Negative: Images do not always upload after submitting. It would be helpful if the app automatically prompted a photo instead of requiring the extra step to select “take a photo.” Logged items also do not always sync across different users and devices.

Summary: I had fun communicating with the service. I even sent what I need to tell the company about my intention to join the team.

Positive: What I easily noticed was, it immediately replied on my query. It even provide where I can connect for my query.

Negative: So far, I saw nothing. Except that the service is offline because its Sunday...

Summary: Amazing App, would highly recommend , keep track of your parcels and have the delivered safely. Best parcel tracking service.

Positive: Amazing app, we use it everyday in the office to scan Students parcels so they get handed to the right person.
Easy, effective and reliable.

Negative: sometimes can be a little slow but not very often.

Summary: It's a great app, easy to use, sometimes simple is the best!
But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes

Positive: ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all.

Negative: I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it

Summary: We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily.

Positive: Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee.

Negative: App cannot be used when WiFi is down, which causes a delay in tracking the packages correctly.

Summary: Overall, a helpful tool to create efficiencies with tracking and logging parcels daily. The images captured helps cross-reference tracking numbers to ensure we are logging data correctly.

Positive: Overall, a great product to use to efficiently scan and track parcels. As an end-user using the function of scanning parcels into our department, it works well to document each parcel, both with the barcode/tracking number and an image of the barcode. This helps us locate a parcel at a later date if needed.

Negative: The barcode reader easily picks up any/all barcodes/QR codes, so it takes some getting used to to only scan the one barcode intended.

Summary: Overall, Parcel Tracker Mailroom is a solid and reliable solution for managing incoming and outgoing parcels. It simplifies daily operations and reduces manual errors through its structured process and tracking system. While there is still room for improvement in flexibility and advanced features, it performs very well for standard use cases. I would recommend it to teams looking to improve efficiency and organisation in parcel management.

Positive: The system is very intuitive and easy to use on a daily basis. The workflow is clearly structured, which makes parcel logging and tracking very efficient. Notifications to residents are quick and reliable, helping reduce missed collections. The interface is clean and well-organised, allowing staff to quickly learn and operate the system without much training. It significantly improves operational efficiency in busy mailroom environments.

Negative: Some features could be more customizable, especially for different workflow preferences. Occasionally, the interface feels slightly limited when handling more complex or high-volume situations.

Summary: We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access.

Positive: Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace.

Negative: There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement.

Summary: Great APP. I work for a private gated community with over 400 residents and to have a APP such as this to help us organize our packages deliveries is indispensable!

Positive: I love to be able to use my phone to scan packages in and out of our system without having to carry around a separate device. Plus I can take pictures of packages using my phone without getting those images saved on my phone with my personal photos.
Additionally, I have been able to arrange my deliveries for the day in the exact order of my route, so I know what delivery is next!

Negative: I can't always find the images I have taken when I deliver a package on the phone APP. I have to go to the administration page.

Summary: Overall, I would highly recommend this application for any building or company expecting to receive and manage a high volume of packages/parcels.

Positive: The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack.

Negative: The application is prone to crashing or errors if left open too long.

Summary: My overall experience with this product is a 9.5 out of 10. My only drawback was due to the lack of a solid Wi-Fi connection at times, which slowed down my delivery time.

Positive: Very user friendly and efficient. You can scan in multiple parcels in seconds and deliver them with the same amount of ease. It is also extremely cost effective!

Negative: If you don't have a good Wi-Fi connection for your scanning device, you will have challenges.