Parcel Tracker Mailroom Reviews

Summary: It's a great app, easy to use, sometimes simple is the best!
But the product support i have found to be excellent, the response from a real human was really quick and was nice to know they had further support available to them quickly as well. the problem i mentioned in the "cons" box was resolved within 20 minutes

Positive: ease of use, once set up it's a very simple tool to use, there are also links to youtube video guides for all the features that are simple straight to the point and not time wasting at all.

Negative: I had an issue with bulk uploading details and it wasn't very clear to me what the problem was, but the live chat support resolved this quickly and provided an explanation as to what had gone wrong for me and how to workaround it

Summary: We used to track our packages on an Excel spreadsheet (just for our dept.) which didn't help if the package was delivered to an incorrect dept. Now that we use Parcel Tracker anywhere the package is it has been scanned/logged so we can find them quickly and easily.

Positive: Able to log both incoming and outgoing mail, ability to add notes regarding the contents of the package, able to download as a CSV file and automated emails to each affected employee.

Negative: App cannot be used when WiFi is down, which causes a delay in tracking the packages correctly.

Summary: Overall, a helpful tool to create efficiencies with tracking and logging parcels daily. The images captured helps cross-reference tracking numbers to ensure we are logging data correctly.

Positive: Overall, a great product to use to efficiently scan and track parcels. As an end-user using the function of scanning parcels into our department, it works well to document each parcel, both with the barcode/tracking number and an image of the barcode. This helps us locate a parcel at a later date if needed.

Negative: The barcode reader easily picks up any/all barcodes/QR codes, so it takes some getting used to to only scan the one barcode intended.

Summary: Overall, Parcel Tracker Mailroom is a solid and reliable solution for managing incoming and outgoing parcels. It simplifies daily operations and reduces manual errors through its structured process and tracking system. While there is still room for improvement in flexibility and advanced features, it performs very well for standard use cases. I would recommend it to teams looking to improve efficiency and organisation in parcel management.

Positive: The system is very intuitive and easy to use on a daily basis. The workflow is clearly structured, which makes parcel logging and tracking very efficient. Notifications to residents are quick and reliable, helping reduce missed collections. The interface is clean and well-organised, allowing staff to quickly learn and operate the system without much training. It significantly improves operational efficiency in busy mailroom environments.

Negative: Some features could be more customizable, especially for different workflow preferences. Occasionally, the interface feels slightly limited when handling more complex or high-volume situations.

Summary: We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access.

Positive: Simple and intuitive to use, supports multiple users, and provides accurate, reliable tracking. The app is consistently dependable and makes mail tracking feel modern and efficient for today’s workplace.

Negative: There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement.

Summary: Great APP. I work for a private gated community with over 400 residents and to have a APP such as this to help us organize our packages deliveries is indispensable!

Positive: I love to be able to use my phone to scan packages in and out of our system without having to carry around a separate device. Plus I can take pictures of packages using my phone without getting those images saved on my phone with my personal photos.
Additionally, I have been able to arrange my deliveries for the day in the exact order of my route, so I know what delivery is next!

Negative: I can't always find the images I have taken when I deliver a package on the phone APP. I have to go to the administration page.

Summary: Overall, I would highly recommend this application for any building or company expecting to receive and manage a high volume of packages/parcels.

Positive: The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack.

Negative: The application is prone to crashing or errors if left open too long.

Summary: My overall experience with this product is a 9.5 out of 10. My only drawback was due to the lack of a solid Wi-Fi connection at times, which slowed down my delivery time.

Positive: Very user friendly and efficient. You can scan in multiple parcels in seconds and deliver them with the same amount of ease. It is also extremely cost effective!

Negative: If you don't have a good Wi-Fi connection for your scanning device, you will have challenges.

Summary: Very satisfied with the product. I highly recommend if you are managing a strata building with a lot of residents.

Positive: Safe and Efficient
Easy to Use
Works very well in Strata Buildings
Residents are happy to use it
Highly Recommended app

Negative: Too much pending connections
Sometimes crashes and needs to be reinstalled to work

Summary: We have struggled in my work place for a while logging parcels and I often get a lot of people come to me and I'm not sure if there is anything for them so this is just what I was after. I like that there is an app and so different members of our team are therefore able to sign parcels in and out.

Positive: You can log both incoming and outgoing mail
Automated emails sent to employees
Able to add employees via uploading an excel file
Ability to add notes, as I wanted to add what was in the parcel
Ability to add other information on e.g Purchase order

Negative: Nothing that I can see- although I am only in the free trial period currently.

Summary: Overall, the Parcel Tracker application has proven to be a reliable and effective tool within our concierge operations. It supports structured parcel management, enhances accountability, and improves communication with residents.
Feedback from residents has been consistently positive, particularly regarding the prompt notification process and ease of parcel collection.
The platform adds measurable value to operational efficiency and service delivery standards.

Positive: Operational Efficiency
The Parcel Tracker application demonstrates a high level of operational efficiency. The workflow is logically structured, enabling concierge teams to process incoming and outgoing parcels with minimal friction. This contributes positively to time management and reduces congestion during peak delivery periods.
Clear, Step-by-Step Process
The interface follows a clear and intuitive step-by-step process, ensuring consistency in parcel logging, notification, and collection procedures. This structured approach minimizes user error and supports seamless onboarding for new team members.
User-Friendly Interface
The system’s layout is straightforward and well-organised, allowing for quick navigation between functions. Key actions such as scanning, recording parcel details, and triggering resident notifications are easily accessible.
Improved Accountability & Tracking
The application enhances traceability through accurate time-stamping and resident-linked parcel records. This significantly reduces disputes and improves transparency in parcel management.
Resident Communication
Automated notifications ensure timely communication with residents, improving collection turnaround times and overall service satisfaction.

Negative: Scanner Sensitivity to Label Quality
The narrow-WIM scanner functionality occasionally requires multiple attempts to successfully register certain label codes. It is important to note that this does not appear to be a fault within the application itself. The issue is typically attributable to poor-quality or poorly printed courier labels, which can affect barcode readability.
While this does not significantly impact overall functionality, it may cause minor delays during high-volume intake periods.

Summary: An excellent all-around mailroom parcel logging solution that I can highly recommend to any business. Customer support is extremely responsive, friendly and helpful.

Positive: Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient.

Negative: There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates.

Summary: Overall experience was great. Meetings were scheduled on time and questions were answered in a timely manner

Positive: We liked all features. The set up is pretty efficient for our business practices. I will highly recommend to my colleagues.

Negative: It didn’t have output features. Fir instance to notify customers that their package is shipped.

Summary: Parcel Tracker is a convenient tool for managing incoming deliveries, especially if you receive multiple parcels regularly. It streamlines the process of tracking items and ensures you stay updated on their status without constantly checking individual courier websites.

Positive: Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms.
Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived.
User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users.
Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers.
Package History: Allows you to view past deliveries for reference or record-keeping.

Negative: Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website.
Limited Customisation: Few options to personalise notifications or tracking settings.
Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users.
Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps

Summary: The team was helpful with training and getting our company ready to use Parcel Tracker. They were available to answer questions and walked us through the process of setting up the program for our team.

Positive: It is simple and easy to use. We did the research on the company because it is maintained in the cloud and all their certificates are up to date. They were responsive to questions, and the product works without any trouble.

Negative: We have not run into any issues thus far. We have been using parcel tracker for about a month.