Parcel Tracker Mailroom Reviews

Summary: Overall very pleased, transformative for on site teams and so much better for students, helps improve efficiency for our teams.

Positive: Great service for students.
makes live so much easier for our on site teams.
branding opportunities for us across the portfolio.

Negative: Very little to dislike, always looking for more flexibility on the branding of messages of course.

Summary: Overall a very possitive experience with easy access to parcels for staff and residents.
Tenant experience is greatly improved with complete control over their deliveries.

Positive: So easy to use.
Means our residents can access their own parcels securely without a staff member fetching them every time.
Great tracking system for deliveries and collections.

Negative: Limited ways to limit guest details being displayed, however the new update is fixing this issue! :)

Summary: Overall a great tool and it’s saved the whole return process of having team members available to collect parcels at reception. Our time is spent better doing other jobs!

Positive: Very easy to use.
Useful simple functions on the app.
Easy editable software on the parcel tracker URL link.
The fact you can use nicknames is very useful.
Having pictures and time stamps helps a lot when tracking parcels.

Negative: The QR function from data protection point of view is coming I believe.
Use different skins.
Resident to view their history of collections.
Some way to ensure the resident collects their parcel on the tracker system so they don’t forget.

Summary: Replacing a pen and paper system with Parcel Tracker has made life so much easier for all staff on site because of the capacity of parcels we receive.

Positive: I absolutely love how simple it is to use & it really speeds up the process of scanning parcels in a student accommodation environment!

Negative: It doesn’t work on devices with poor quality cameras.

Summary: I use Parcel Tracker on a daily basis and would recommend this to other companies who are trying to find an easier way to log parcels.

Positive: The best part about Parcel Tracker is that it will give you the option to change details directly on the app instead of sending you to a web page. It is a quick and efficient way of scanning parcels as I work in a student accommodation and receive up to 80 parcels some days. It brings up the students room/name straight away and makes it easy for us to track if any parcels have gone missing or haven’t been collected.

Negative: Sometimes the app crashes but apart from that it is very user friendly!

Summary: Great system and easy to use. Some searching functions could be better, mass update feature could be better.
Generally, it works for us and I recommend it to others.

Positive: We tested Parcel Tracker in some of our buildings at the start and it greatly helped the parcel receiving, collection, and tracking. So we are deploying the system to all of our buildings.

Negative: At the moment, we can't mass update recipients to multiple buildings, but ParcelTracker is customising it for us.

Summary: A fantastic platform that allows us to correctly manage our parcels, provide great communication to our guests while logging all of those that have been picked up and check how many are remaining.
Just a great bit of kit i would recommend to any business'.

Positive: The simplicity to allow us to track our incoming parcels while informing our guests we have received this. The confidence it has given our guests in managing their parcels correctly with great communication has far exceeded expectation.

Negative: Still some sticking issues with camera recognition, but frankly i think this is down to the couriers labels and not the app.

Summary: Honestly has made our parcel system so much easier as before we were using pen and paper and it was an absolute nightmare! Now it takes us two seconds to scan the parcel and detects all the information from the label and matches it with the corresponding tenant and notifies them which is much better than hunting from pages and pages of room numbers to see if you have a parcel!

Positive: Quick and easy to scan in and out - makes reception job a lot easier - Notifies residents who are given a bar code which makes them feel more secure about their parcels too and photo evidence of what the parcels look like is always a bonus too as helps us locate the parcels if different staff are working.

Negative: Very occasionally an email doesn't notify resident.

Summary: Love this app, works really well, and cant be without it now. Everything flows so much easier now than it used to.

Positive: Our parcel room now holds much less packages as students get notified when they have something to collect, meaning a more efficient space to use.

Negative: There isn't anything i don't like about Parcel Tracker.

Summary: It's great for keeping a log of all deliveries in a busy student accommodation. Our customers love the ease of the QR code, and all our staff members find the app simple and easy to use.

Positive: After using paper records for years to keep a log of parcels in student accommodation, Parcel Tracker has absolutely changed my way of working! It's so easy to see when parcels have been scanned and collected, which is particularly helpful when students query their parcels.

Negative: I think the sync between devices could be improved, since we have encountered problems when one device says one thing, but another says something different. Also we'd love to be able to send automatic messages when we scan in letters, since the recipients will still get the QR code saying parcel which is confusing.

Summary: Does what it sets out to do well, not trying to be too complicated. Hall staff enjoy using iPads to quickly scan and manage parcels.

Positive: Online web dashboard with easily accessible admin settings. Customer service with the parcel tracker team has been excellent.

Negative: Improvement of syncing between different sites across campus.

Summary: Super easy to use, scanning packages in and out are a breeze. I like the fact that I can pull a report and see how many packages we have scanned in.

Positive: Parcel Tracker is so easy to use. Scanning packages in and out are a breeze. I also like the statistics reports you can pull monthly. We currently have 750 residents in our parcel tracker system.

Negative: Nothing, I have no complaints about Parcel tracker.

Summary: Parcel Tracker has been a game changer for our VITA Student business. Our site teams used to spend hours manually tracking and delivering parcels to residents, often leading to delays and frustration. We now have a slick, simple to use application that has been received very positively by our staff and our residents.

Positive: Simple to setup, administer and operate.
Great support and assistance provided when needed, in a timely manner.

Negative: I have no cons to speak of, it all just works.

Summary: Overall great experience, saved a lot of time, saves space because parcels are picked up frequently, If there are questions on a package we can go back and see the whole chain of custody.

Positive: Saved us so much time and headaches, we used to have to write everything down on paper, either have to manually email each recipient or wait until they showed up, the mailroom was chaotic and parcels would just pile on and on, and things would frequently get lost.

Now we just scan each parcel and it automatically notifies the recipient, it keeps track of everything under our account on the web app and we are able to go back and search packages.

Negative: Nothing that wasn't fixed with a quick update after raising it to the support team.

Summary: This app has made my job a lot easier, photo feature is very helpful when identifying parcels.
Would highly recommend.

Positive: This app is very easy to use, it is exactly what you need when dealing with large amount of post, would definitely recommend.

Negative: Overall great app to use, scanner doesn't always pick up correct name.