Parcel Tracker Mailroom Reviews

Summary: Very satisfied with the product. I highly recommend if you are managing a strata building with a lot of residents.

Positive: Safe and Efficient
Easy to Use
Works very well in Strata Buildings
Residents are happy to use it
Highly Recommended app

Negative: Too much pending connections
Sometimes crashes and needs to be reinstalled to work

Summary: We have struggled in my work place for a while logging parcels and I often get a lot of people come to me and I'm not sure if there is anything for them so this is just what I was after. I like that there is an app and so different members of our team are therefore able to sign parcels in and out.

Positive: You can log both incoming and outgoing mail
Automated emails sent to employees
Able to add employees via uploading an excel file
Ability to add notes, as I wanted to add what was in the parcel
Ability to add other information on e.g Purchase order

Negative: Nothing that I can see- although I am only in the free trial period currently.

Summary: Overall, the Parcel Tracker application has proven to be a reliable and effective tool within our concierge operations. It supports structured parcel management, enhances accountability, and improves communication with residents.
Feedback from residents has been consistently positive, particularly regarding the prompt notification process and ease of parcel collection.
The platform adds measurable value to operational efficiency and service delivery standards.

Positive: Operational Efficiency
The Parcel Tracker application demonstrates a high level of operational efficiency. The workflow is logically structured, enabling concierge teams to process incoming and outgoing parcels with minimal friction. This contributes positively to time management and reduces congestion during peak delivery periods.
Clear, Step-by-Step Process
The interface follows a clear and intuitive step-by-step process, ensuring consistency in parcel logging, notification, and collection procedures. This structured approach minimizes user error and supports seamless onboarding for new team members.
User-Friendly Interface
The system’s layout is straightforward and well-organised, allowing for quick navigation between functions. Key actions such as scanning, recording parcel details, and triggering resident notifications are easily accessible.
Improved Accountability & Tracking
The application enhances traceability through accurate time-stamping and resident-linked parcel records. This significantly reduces disputes and improves transparency in parcel management.
Resident Communication
Automated notifications ensure timely communication with residents, improving collection turnaround times and overall service satisfaction.

Negative: Scanner Sensitivity to Label Quality
The narrow-WIM scanner functionality occasionally requires multiple attempts to successfully register certain label codes. It is important to note that this does not appear to be a fault within the application itself. The issue is typically attributable to poor-quality or poorly printed courier labels, which can affect barcode readability.
While this does not significantly impact overall functionality, it may cause minor delays during high-volume intake periods.

Summary: An excellent all-around mailroom parcel logging solution that I can highly recommend to any business. Customer support is extremely responsive, friendly and helpful.

Positive: Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient.

Negative: There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates.

Summary: Overall experience was great. Meetings were scheduled on time and questions were answered in a timely manner

Positive: We liked all features. The set up is pretty efficient for our business practices. I will highly recommend to my colleagues.

Negative: It didn’t have output features. Fir instance to notify customers that their package is shipped.

Summary: Parcel Tracker is a convenient tool for managing incoming deliveries, especially if you receive multiple parcels regularly. It streamlines the process of tracking items and ensures you stay updated on their status without constantly checking individual courier websites.

Positive: Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms.
Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived.
User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users.
Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers.
Package History: Allows you to view past deliveries for reference or record-keeping.

Negative: Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website.
Limited Customisation: Few options to personalise notifications or tracking settings.
Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users.
Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps

Summary: The team was helpful with training and getting our company ready to use Parcel Tracker. They were available to answer questions and walked us through the process of setting up the program for our team.

Positive: It is simple and easy to use. We did the research on the company because it is maintained in the cloud and all their certificates are up to date. They were responsive to questions, and the product works without any trouble.

Negative: We have not run into any issues thus far. We have been using parcel tracker for about a month.

Summary: overall we are satisfied with the product and the features. it has helped us reduce missing packages and the use of paper.

Positive: it's easy to use and keeps us organized. i love the chat feature when i have questions and getting a hold of a person for help is easy with quick responses. i love the customization for most of the features on the app/web.

Negative: on the web, it does not save my settings to default when looking at the parcel inbound/outbound list. i can create a saved setting list but having to always switch over to the saved setting when navigating through the web site and every time i log in can get pretty annoying. there should be an option to have a default AND save different settings.

another con, is when using the app and searching a person's name you have to click the search icon to pull up the person's packages. i think it would be easier that while i type their name a box displays with those that fit the typed letters and i can quickly click on the person i'm looking for.

hope that makes sense, if these are possible please let me know. i wasn't able to figure it out on my own.

Summary: One of the best time saving devices that security and portering have available.
It's unthinkable to imagine not having this system now.

Positive: I like the speed we can deal with mail and parcels and how easy it is to use, saving around a good 70% of time.
It's quick and simple to train others how to use

Negative: Initial teething problems but once ironed out all is fine

Summary: So far we have really enjoyed the software and would recommend this product to any college mailroom.

Positive: The customer support is amazing, very quick response time and very professional. The Parcel Tracker team worked with us to meet our needs and are incredibly friendly. The app is smooth and captures information with ease. Students love the QR code and we are receiving very positive feedback from students and staff.

Negative: It doesn't always capture the carrier, however that is not a big issue.

Summary: Wonderful app that provides quick and easy logging of mail and packages. Web-based admin control panel is great for tracking stats.

Positive: This app saves us so much time with checking mail in and out! I love that it works from my phone and will pull up the recipient automatically from a pic of the label.

Negative: Sometimes the app freezes up when running on older phones.

Summary: As detailed above, Parcel Tracker is an easy to use solution and one which I would recommend to anyone. It was a smooth installation and set up and following go-live we have had much the same experience. Would recommend to any PBSA providers.

Positive: The system is very easy to use in both the mobile application and web based formats. Being an administrator, my use is predominantly the web based format and I find it to be useful when troubleshooting any issues.
When I check in with site, I often get feedback of how it is easy to use. We rarely hear of any frustrations from their side. If we do have issues, the support team are more than willing to help. They are prompt and attentive to any problems we may be facing. This has not been frequent, but when required has been most helpful.

Negative: When we do hear frustrations, these are often related to the connection between devices. We had issues following a recent update but the team were most helpful in resolving these.

Summary: Fantastic product, easy to used and lots of functionality back office reports available if needed.

In comparison to other Parcel Delivery Companies, Parcel Tracker is very competitive on price.

Positive: Easy to use from a any phone.
Training modules/guides were easy to follow.
Tech support is readily available, however pleased that we have only called upon this once in just over a year.

Negative: No obvious cons.

As we prefer to use our own name label (personnel choice), Parcel Tracker are currently trying to configure a printer to auto generate a label when scanning in information.

Summary: Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved the mail system for those we serve. It’s clear that the team behind it is committed to making it even better, as they continue to update and improve. Highly recommended!

Positive: We’ve been using Parcel Tracker for five years now and it continues to deliver. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages from their phone... no extra equipment needed. The web dashboard also provides great visibility and control.

Negative: None - any issue we have had was resolved. The support team is always fast, responsive, and helpful.

Summary: We are very happy with its use and look forward to the implementation of new applications in other areas such as access control.

Positive: How easy and intuitive it is to use, as well as how easy it is to make modifications. Package management is much simpler, faster, and more precise than with the system we had before.
We're saving a lot of time that we can dedicate to other tasks. We've also reduced the number of package incidents by making it easier to control and audit when necessary.

Negative: The first installation required some extra work since we used another system for many years and a lot of data had to be transferred. There has not been a single problem that the support team has not been able to help us solve immediately.