Alternatives to OnePlace Marketing & Business Development

monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Learning management systems are good for training employees but often fail to address the unique needs of training customers & partners, as well as customers' customers & partners. Eurekos is a leading European customer education specialist, offering innovative training software solutions for businesses and non-profit organizations with a need for external training, certification or accreditation. Eurekos offers a complete set of tools to create and deliver training that cover the entire customer journey: before the sale, during onboarding and ongoing. Eurekos has everything for rapid onboarding, advanced certification, eCommerce, unlimited brand portals, complex organization structures and integrated content development all under the highest privacy & security standards (ISO7IEC 27001 & 27701). We are constantly reinvesting back into our software to bring our clients the most current features available on the LMS market.

Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.

Interfacing's Digital Twin Organization software offers transparency and governance to improve quality, efficiency, and ensure regulatory compliance. A single platform allows you to map, analyze, and automate your processes, manage regulatory compliance, and assess risks. Interfacing's digital twin solution (Enterprise Process Center-EPC) is an enterprise management platform that allows companies to digitally transform their processes. It helps them streamline operations, improve productivity, and make things more efficient. Interfacing's digital platform - Rapid Application Development Tools (RAD) Tools, with its Low Code Development methodology, will optimize your technical resources and maximize transparency to allow for continuous improvement. Discover how our Low-Code Rapid Application Development module gives you all the tools needed to create and deploy custom, scalable, secure, mobile-ready applications in days vs. months!

Managing innovation at a large company can sometimes seem impossible. You have an endless list of stakeholders to engage, an infinite number of data points to consider, and a multitude of obstacles and landmines to avoid... To overcome all of these challenges and revolutionize your business, you need the right tools for the job. This is where Qmarkets comes in. Our software enables you to define and manage intelligent crowdsourcing processes to identify, review, and implement the most relevant ideas, trends, or insights, and deliver immediate ROI for your organization. The Qmarkets Innovation Management Ecosystem caters to every innovation use case, with specific software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With renowned clients like Ford, Intel, Coca-Cola, Volkswagen and UBS, we have a wealth of best-practices and insight to help your organization to achieve its goals. Whichever path you choose, we are obsessed with your success, and will be with you at every step of your innovation journey.

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

The Nuxeo Platform, a cloud-native content platform that offers a low-code approach for content-centric application development, is the Nuxeo Platform. Organizations can quickly create applications using a flexible metadata model and a scalable architecture. Nuxeo makes it easy for you to create smart content-centric apps that improve customer experiences, improve decision making and accelerate products to market. The Nuxeo Platform has many common uses, including document management, enterprise content management (ECM), digitization asset management (DAM), and case management. Nuxeo allows organizations to securely access, find and use information across business units and channels, regardless of their size or volume.

Naranga® is the leading provider of franchise management software and business solutions for the franchise industry. Its easy-to-use software platform automates operations and provides consistency across all franchise locations. Except for the software, Naranga provides a list of services for franchise businesses focused on franchise growth. The services include franchise development, support, IT services (website development, e-commerce features implementation), lead generation, design, and content marketing. #SimplySucceed #PartnerOverProvider

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

OnePlace Risk & Compliance provides risk and compliance professionals with the tools they need to evaluate new business, quickly onboard clients, and manage risk throughout their client lifecycle. OnePlace Risk & Compliance consists of four interoperable products: Intapp Intake Conflicts Terms and Walls. It is a key component in Intapp OnePlace. This solution connects all firm management solutions, including Intapp Intake, Conflicts Terms, Terms and Walls. OnePlace Risk & Compliance allows firms to seamlessly onboard new business and manage risk. The solution allows you to ensure that new work meets regulatory requirements and accurately captures the true cost of engagements. It also helps you meet client requirements while increasing profitability. OnePlace Risk & Compliance allows your firm to quickly accept new clients and reduce the time it takes to take them onboard. It also cuts down on conflicts review by half.

Keeping up-to-date on industry developments is essential for law and advisory firms in order to grow and maintain client relationships. It can be time-consuming to sort through market intelligence and find actionable insights. It doesn't have it to be. Automated content discovery, analysis, and evaluation will help you maintain your knowledge and expertise. All employees and teams within the organization should have access to current awareness, monitoring, and alerting capabilities. You can now focus on providing the best possible client experience. A well-informed law company is better positioned to drive new business and strengthen relationships. Keep an eye on all areas of interest to your law firm, from clients to prospects to competitors. Search options that are pre-built and designed to make it easy for people to find what they need.

Rimeto combines all information from any system to help people understand their colleagues across all business units, functions, and geographies. Effective collaboration is possible when people can understand and find each other. Understanding the focus of each person allows cross-functional collaboration and prevents duplicate work. Rimeto unlocks the collective knowledge, skills, and relationships of your organization. Employees gain the insight they need in order to make an impact. All employees, especially millennials, expect powerful, consumer-grade enterprise software. Access to information that helps employees feel connected to one another and your company is important to them. Rimeto makes this information easily accessible wherever work takes place. Rimeto is constantly improved to provide best-in-class employee experience, support, and the most recent technology.

Increased efficiency in the development and deployment of manufacturing technologies. It is important to lower the cost of manufacturing technology development, and to speed up the time to market for new products in the current economic climate. This is especially true for high-tech companies that are highly skilled in knowledge-intensive areas such as the semiconductor and photovoltaic industry, pharmaceuticals, and others. camLine provides a complete solution that combines software and services to help companies leverage their existing knowledge, improve their R&D workflow, and develop their manufacturing technologies more efficiently and cost-effectively. The transition from initial idea to series production can be made much quicker and more smoothly by integrating with existing MES, RMS, and SPC solutions at the customer's site. CamLine offers the Process Development Execution System, XperiDesk, to help you achieve these goals. PDES improves technology and project planning.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

Your insurance business is powered by information. Finding the information you need can be difficult when it is scattered across many different drives and portals. Bulletins and updates can become a daily routine. Sage's central announcement centre makes it easy to keep your team informed about changes. Sage is available to any team that can use Google. You can log in using a browser. There are no software installations, IT infrastructure or steep learning curves. Sage Analytics gives you insight into what questions users are asking and how frequently they ask. This data can be used to identify market and product opportunities and to find information gaps and training needs in your business. Quick filters can be used to narrow down results. Info cards show the highlights and a date stamp lets you know how current it is. You can click to access the full source document.

XPERT TECHNOLOGIES, an information technology solutions provider, specializes in delivering complex technology-based system that allow our clients to grow their business in today's competitive market. We provide technologies that allow our customers to use the Internet to improve their business operations, reduce costs, increase operating efficiency, optimize supply chains and generate new revenue opportunities. XPERT TECHNOLOGIES strives to provide a dynamic, entrepreneurial, and innovative work environment that is centered around our corporate values. Trust and respect are built by being honest, fair and transparent in all our interactions. We strive to achieve excellence in all we do, guided by the conviction that there are always opportunities for improvement.

We create and build digital platforms that enhance customer experience and empower your employees to do their best work. Professional services businesses are facing new challenges. They have to be more competitive, meet customer expectations, work in new ways, and use disruptive technology to improve their communication and deliver their work. Our services range from creating your digital strategy to building mobile apps, customer portals, intranets, and e-commerce websites. They enable new business models, better customer experiences, and better ways of working. Our platform accelerates your digital transformation and reduces time to market. Calls9 Nucleus offers all the benefits of a bespoke solution. These include custom functionality, bespoke connections and your brand look and feeling throughout. We offer a fully managed solution that includes backups, security updates, and support.

Flowlu is your ultimate destination for comprehensive business management. Offering a complete suite of tools for project organization, task delegation, financial tracking, and team collaboration, Flowlu empowers you with complete visibility into your company's operations. Streamlining your business processes, Flowlu serves as a centralized hub where you can efficiently manage all aspects of your operations in one convenient location.

Employees should be empowered to build and maintain new social relationships. This will help you achieve your business goals. Your workforce can use social media to identify, engage, and nurture priority prospects. Managers will have deeper insights into brand perception and the convergence of big data to their business strategies. This will allow them to make better decisions about marketing and product practices. Monitor employee engagement and reach with metrics such as engagement, earned media value, and LTV (Lifetime value). A centralized wiki can be created to house brand's marketing and sales collateral, such as whitepapers, PPTs, and reference materials. Engage with customers, potential customers and brand evangelists to reach target audiences with specific, humanized brand voices.

Ask questions and get answers based off your conversation history. We convert conversations from your channels into answers for everyone in your company. Our Slack bot can answer questions about any topic that is recorded in your Slack History. Streamlines communication through the capture of essential technical discussions, bugs reports, and code fragments. A knowledge base that is organized can speed up problem-solving and onboarding. It also helps to transfer projects. Centralized repository for crucial insights into deals, client conversations, best practices, etc. Tribalbase facilitates seamless knowledge sharing. This allows your team to close more deals faster and build stronger customer relationships.

Innovative businesses need a modern client portal. Clients can log in to your website to send messages, sign documents, make payments, and share files. One app for everything you need to run a virtual company, including billing, file sharing and eSignatures, messaging and intake forms. Portal allows you to define exactly what your clients see. Portal can be hosted on your domain. Every pixel will look consistent with your brand. Use our website builder or connect to an existing marketing website to create a page that is optimized for professional services. Your client portal can now include secure file-sharing or eSignatures. Replaces Google Drive and Dropbox, ShareFile, DocuSign, and ShareFile Add the billing module in your portal. Clients will enjoy a customized payment experience. Replaces FreshBooks and Bill.com Add the intake forms module into your client portal. The client intake process can be simplified. Microsoft Forms and Formstack are now obsolete

Beyond Intranet offers ready-to-use SharePoint solutions that can be integrated into your existing SharePoint setup. Our Intranet Addins and Webparts can be used by organizations that want to maximize their Sharepoint investment. We specialize in custom-made solutions that meet any organization's business needs. We can help any team achieve excellence in their Sharepoint platform, from version migrations to fresh starts.

Traditional knowledge management systems suffer from either too little or too much information. According to IDC, 36% time spent by consultants searching for information is wasted. Many organizations are now struggling to find new ways to empower support staff to solve problems consistently. How can you ensure consistent service and compliance in all the regions you serve? The answer is to equip your support staff with a next generation knowledge solution. Sutherland SmartLeap™, HelpTree was designed with live customer interaction in view. It makes it easy for support staff to create and maintain current knowledge. It seamlessly integrates into enterprise systems, ensuring a simple user experience for both content creators and consumers. It allows for faster content creation with minimal training. You can connect with multiple data sources and use machine learning-based searches. Simple UX & UI for enterprise integration to facilitate richer conversations

harmon.ie allows knowledge workers to easily capture and classify email and documents to SharePoint and Teams from Outlook, where they spend most of their work time. It is easy to find and share important content right from your email client. harmon.ie makes it easy to do the right things, increasing SharePoint adoption and workplace productivity as well as information governance compliance. Thousands of enterprise customers rely on harmon.ie's SharePoint- and Office 365-based user experiences products for email, records management, collaboration, knowledge preservation, and SharePoint adoption. harmon.ie is a Microsoft Partner since 2003 and has won many Microsoft Best App Awards. Our flagship solution eliminates data silos in Office 365 apps by grouping information with Descriptive Labels. harmon.ie SmartAssistant allows organizations to bring together all their information so that employees can concentrate on work.

A simple platform that is specifically designed for the field can transform critical infrastructure operations. Your OnePlace subscription is ready to go when you are ready. OnePlace is different from other options on the market. It was designed with the field in view - it's simple and easy to use on any device, no matter what. The OnePlace platform is hosted on Amazon Web Services (AWS). It offers a robust security infrastructure, including web application firewalls and encryption of traffic. Marcum LLP has verified us and we are SOC2-Type II compliant. OnePlace is cloud-based and can be used by any size team. Start small, add users as you need them, and then expand your capabilities. OnePlace is designed to integrate with your existing tools and system-of-record. It can grow with you without expensive licensing fees.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

Premier Legal Intranet Software, SharePoint Accelerator. Maximize the information resources investment of your law firm, map closely to attorney workflows, integrate with critical finance, document and CRM systems, and maximize integration. LawPort is an integrated legal intranet that makes knowledge resources easier to access and manage. It also offers full business and practice benefits from the back office to the desktop. Legal information professionals can leverage the capabilities of LawPort to create a professional, agile and competitive knowledge management platform. This platform is affordable without requiring significant capital investment and does not require ongoing operational support. This allows firms to make better use of their limited IT resources. LawPort was designed for law firms and is based on a deep understanding and familiarity of the workflows of attorneys and critical systems such as Elite, iManage, and Interaction.

Jinbox helps financial institutions and solution providers optimize and automate sales, procurement, and innovation processes. Jinbox Knowledge Management Platform allows you to extract knowledge from sales data, present it at the right time, and reuse the generated knowledge base in order to accelerate your next sales cycle. Jinbox Knowledge Management is a one-stop solution that enables sales staff to streamline their processes and build a company's knowledge base. It taps into the enterprise data lake and transforms data into knowledge using AI algorithms. To efficiently answer client queries, mobilize your internal resources and data. Automate the creation of a structured knowledge base. Empower is a tablet app and a digital platform that uses an innovative approach to generate urban layout scenarios based on residents.

The innovative technology of Arbolus gives you the ability to reach industry professionals quicker so that you can gain better insights. Arbolus allows professionals to make the most of their industry experience and connect with the most respected businesses around the globe. Our platform allows you to connect with industry professionals and read transcripts from previous calls you or your team have made. The platform allows you to re-engage directly with colleagues and professionals that you trust. Keep in touch with the professionals you've worked with. Add them quickly to new projects and get more from your professional network. Invite your professional network to join the Arbolus platform and work together. Your company's network can be expanded and made available to colleagues around the world.

You can instantly access your organization's knowledge resources, find information on Slack and tap into previous conversations. Pragma organizes and reveals organizational knowledge that is otherwise hidden on multiple platforms or scattered. It makes it easy to access it whenever you need it. Chat with your Data allows you to get instant answers with our Chat feature. You can access your organization's knowledge resources, find information on Slack and tap into previous client conversations to gain valuable insights. Access to verified responses, and the continual enabling of new updates and processes, will help you facilitate learning and fuel best practices in business. Identify outdated or missing information and create updated knowledge. Subject matter experts are invited to provide input, approve and improve.

Get More Work Done, Easily! The most advanced tools to help you manage your leads, provide better client support, and manage your projects more efficiently and effectively. You no longer need multiple software packages to do your job. Cenmax Fluid can handle all of your needs! Every business needs solutions! No matter if you're just starting out or an established business in your industry, we have solutions for you! We offer solutions that will meet all your needs in one package. Lead Management. Keep following up with your prospect by adding leads, reminding them, and keeping them informed. Automate your manual-messy management and get rid of it. Invoicing System. Send your clients eye-catching invoices and allow them to pay online via PayPal, PayU, or any other aggregator. Expense Manager. Everywhere expenses happen. Keep track of all expenses in your company and allow your staff to get reimbursed when necessary. Customer Support Streamline your online support and keep everything on track

All public safety agency operations are built on policies. Agencies often rely on outdated or insufficient policies, policies that aren't current or contradictory to each other. Your agency may be at risk of financial, political and physical harm if it is struggling to make ends meet with poorly-designed policies borrowed from other agencies. Lexipol offers fully-developed, state-specific policies that have been researched and written by public safety professionals. Our policies are based upon national standards and best practices, and incorporate federal and state laws and regulations. We keep your policies up-to-date for you, which is a great thing. Lexipol's online learning platform includes features that allow you to create assignments, manage credentials, track and report training hours, and track them all.

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

According to studies, employees spend an average of 2 hours per day searching for information. Only to be able perform at their job. Now is the time to empower your team to focus on what really matters. Elium is a trusted, flexible resource for sharing and enriching company information. It streamlines the decision-making process, enhances collaboration, and allows for more innovation. What about company-wide procedures, key learnings from projects or market insights? All of them have a place at Elium. Give your team the tools they need to share company knowledge and capitalize on it. Search inside embedded files and stories easily. In seconds, find the most relevant knowledge. It is one thing to capture knowledge, but it is another to ensure that it remains relevant over time. Elium empowers teams with smart tools to use existing knowledge to collaborate around key insights.

Lumoflow is used by thousands of businesses around the world. It combines agile group work with social networking and content management tools to create a secure, easy-to-use service. It is a great solution for large-scale program networks and cross-organizational projects. Employees today expect more transparency and better tools to work together. Lumoflow allows both internal and outside participants to share content and collaborate in one seamless social network. Each user group can choose their own tools within a private Lumoflow network based on current demand. Tools such as file management and task tracking can be added. Collaboration is only possible through rich and social communication channels. You can share files, publish information, and make announcements. Engage all participants with a social and gamified collaboration platform that your entire employee or partner network can use.

We believe technology solutions should be valuable and useful to everyone in your team. KIQ Cloud was built for your business, and for everyone. Learn how your team can integrate KIQ Cloud in every day. Learn, resolve, teach and create exceptional experiences. Streamline existing software and digital channels to bring everyone and everything together. KIQ Cloud lets you integrate with software that you already use. You can overcome early adoption issues and manage your content more effectively. KIQ Cloud should be the center of your knowledge universe. It will allow you to bring together all that is important for your team. Employee engagement can be increased by creating a platform that allows for collaboration and creation. You can access approved organizational knowledge, share knowledge, and learn from subject matter experts. You can empower your team with live content that is easily accessible through an intuitive interface.

SICURA has been developed by noHold for more than 20 years. The platform's patented technology allows non-programmers to create and maintain it without the assistance of engineers. Our Platform gathers interactions from end users to identify trends and patterns that can help you improve marketing, sales, and customer service strategies. This platform is only as valuable as the information we get from customers. Our Virtual Assistants help you start a conversation with your customers. End users can interact with our AI Platform through the Virtual Assistant. This platform can help them identify solutions and complete actions, such as submitting forms. A Virtual Assistant link was added to an Online Educational Institution's learning system. This led to a 46% decrease in support tickets per quarter. The Virtual Assistant was installed on the phone system of a Government Agency, which reduced the time it took to escalate to a live agent by 52%.

Traction®, TeamPage combines all the best features of social media, project management software, and authoring tools to create an integrated business solution that helps teams stay connected and achieve their goals. You can quickly capture and share content from any source, including email, the internet, Office documents, and other business systems. Your most important business communications can be moved from email to a system that tracks, actions, and is easily found later. Integrated Project Management tools make any business process more efficient and smoother. They scale from the mundane to the extraordinary.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

Participate's collaboration platform is trusted by non-profits, education organisations, and institutions around the globe. It provides everything you need to empower members and drive impact, as well as the support and tools that will help you grow. It can be difficult to lead effective learning initiatives in an organization. It can be difficult to inspire others to take the initiative. Our social learning framework creates an environment where all learners can work together to build a dynamic knowledge base. It can be difficult to reimagine traditional learning management processes. Our expert team of instructional designers and community facilitators, as well as business development specialists, are here to help you every step of your way.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

Kapture CRM is a customer service platform that allows companies to transform the way they provide customer service. The best features include the ability to automate support and bring together multiple help desk centres into one place. Some of the core features are: * Provide omni-channel support for all customers (calls, email, chat, and social media). * Keep an eye on tickets via Kapture's unified dashboard. * Integrate existing systems with Kapture to work seamlessly with third party apps. Kapture CRM makes it easy to manage customer service operations and reduces the time required to provide customers with the support they need.

You need targeted feedback. Our Forum allows you to create a place for customers to interact openly and productively with you and each others in a structured way. This will increase customer engagement, improve your processes, and enhance brand recognition, according to our statistics. Convert customer conversations into tickets to keep track. All incoming emails can be converted into tickets. Prioritize, categorize, and assign the emails to the right people. To share your knowledge and help with repetitive problems, save your workarounds and best practice into your Treasure Box. Your support team can reduce the time it takes to respond and become more efficient. Every customer deserves your attention. Live Chat allows you to be at the right place at exactly the right time. Start a conversation with people who need your assistance and let them become your loyal customers.

Dezide helps improve installation, service, and repair processes by providing efficient problemshooting knowledge for service centers, field service technicians, and even end customers for your own and other products. Dezide combines the expertise of top technical experts to create Dynamic Troubleshooting Guides that offer consistent, real-time instructions for your technicians. Our AI-powered platform dynamically considers four factors to determine which troubleshooting steps should be recommended. 1. The probabilities of root causes 2. the likelihood that certain corrective measures will prove effective 3. Repair costs 4. The time required to complete the corrective actions. Dezide tracks repairs and provides continuous improvement. This allows you to provide your smartest, most cost effective troubleshooting guidance for your team members around world.

InstantKB is a simple but powerful help desk that helps busy businesses streamline, deliver great customer service, and reduce costs. You can deliver amazing customer service on every support channel quickly and easily. InstantKB combines all your inbound queries from email, live chat, phone and Facebook to give you a single view that helps customers. Customers can suggest answers from their knowledge base and create support tickets to reduce inbound. Customers can search your knowledge base articles, files attachments, and user comments quickly. InstantKB can be tailored to your corporate identity or web site by working with each customer. We'll get in touch with you if you buy an InstantKB cloud or on-premise license to discuss how we can help your design.

Mozzaik365, a SharePoint Online Extension, allows you to create collaborative intranets that are engaging. Engage your employees by providing them with functional and rich communication, collaboration and knowledge management spaces. Mozzaik365 unleashes the power of SharePoint Teams and SharePoint.

Powell 365, which is made up of two pillars * Powell Intranet for Corporate Communications and Employee Engagement * Powell Teams to improve Microsoft Teams with IT governance and better usage for end-users Our templates are both customizable and ready-to-use. They can be used to improve communication and collaboration and to transform business processes in the hybrid office. Powell 365 is a Digital Workplace that uses Microsoft 365 and is open to third-party cloud providers. This allows you to maximize the potential of your Microsoft 365 investment in order to get the most from your Digital Workplace. Powell 365 provides ready-to-use, fully customizable templates that can be used to bridge the Intranet with Microsoft Teams. It is easy to install and can be customized to meet your needs. It allows for the digitalization business processes, such as employee onboarding or sales RFPs.

To duplicate the success of your top salespeople, create call scripts! These interactive scripts can be accessed by agents within CRM systems. The platform also tracks detailed analytics of the paths taken by your team. Interactively guide agents in call center for technical support, business process compliance and lead qualification. Interactive customer service can help you deflect calls and improve customer satisfaction (CSAT). Enterprise data integration allows you to create business process-based applications. Yonyx Map View is a revolutionary solution for visualizing customer interaction flows based on Decision Network Architecture (DNA). A customer can interactively solve a problem by starting with a symptom and traversing a decision tree following a given path. Customers can quickly identify the root cause and the solution by using this method.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.