NICE CXone Integrations

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Sugar Sell (formerly SugarCRM), is a unique Customer Relationship Manager solution. It includes functionality that includes sales-force automation and customer support. Sugar Sell gives individuals and teams the freedom to focus on projects and interact with customers to make more sales. Sugar Sell is available to top brands. Get it today. Sugar Sell offers you what other customer management software solutions cannot: A guarantee of an exceptional user experience. In the PCMag's Business Choice Awards, Sugar was 4x a winner for customer satisfaction, reliability, and tech support. Our platform's real power lies in the stories it tells about your customers, your company, and the future of your company. It's the best customer experience tool to use if you want to empower all employees with the right information at the right time before they ask.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

The cloud phone solution is natively designed for the Zoom platform. Modern user interface and enterprise-class features to simplify voice communications. Zoom administrator portal allows you to manage and provision users, as well as monitor call quality and usage. Globally distributed Zoom cloud platform provides secure HD Voice with enterprise-class reliability. You can easily make and receive calls, share content and participate in video meetings. You can also send chat messages using Zoom desktop or mobile apps. You can easily elevate phone calls to Zoom Meetings without having to ask participants to hang up or dial in to a separate conference bridge. Native apps for Windows, MacOS and Android are easy to use and maximize voice and video quality. There is an ever-growing number of countries that provide local phone numbers. Customers who want to simplify global telephony carrier management can port numbers to Zoom.

#1 Global Cloud Communication Platform & Collaboration Software for Enterprises. Fuze simplifies the complex task of managing your on-premises communication systems. Fuze offers superior voice quality and uptime via unmetered calling to more than 110 countries with over 50 operators, making it an ideal choice for businesses with a global footprint. We have more than 10 years experience working with customers all over the world and can help you create a roadmap to maximize your Fuze deployment. All-in-one software that seamlessly works across all devices and locations, providing a complete view of usage, engagement, productivity, and productivity throughout the organization. Modernize your communications with the #1 global platform for unified voice and HD video calling and conference, integrated chat, content sharing, contact center, and conferencing.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

COZYROC's SSIS+ suite includes 270+ Data integration adapters, ETL components and tasks for developing ETL solutions with MS SQL Server Integration Services.

IBM watsonx assistant is a conversational AI solution that gives your customers fast, accurate and consistent answers, regardless of the application, device, or channel. Watsonx Assistant uses AI to learn from customer conversations. This improves its ability to solve issues the first time, while removing frustrations such as long wait times, tedious search and unhelpful bots. IBM watsonx Assistant is a powerful artificial intelligence tool that uses context-aware AI to deliver fast, accurate, and consistent answers across all applications, devices, and channels. With the leader in trusted AI, you can eliminate the frustration of long waiting times, tedious searches and unhelpful bots. Chatbots can recognize more topics and contents than any other chatbot. Give your customers accurate and complete responses with AI-powered intelligent searching, robust topic understanding and human-agent interaction.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

Firefly is a design annotation and proofing tool that makes it easy for teams. Upload your graphics, website mockups and app designs, photos, UI ideas, logos, banners and more. You can even capture an existing website! Firefly makes it easy to organize and manage your design projects. Add your comments directly to the design. You can add notes and files to the design and then complement it with hand drawings. Firefly allows you to add collaborators and share designs with others. You can exchange ideas, manage design tasks, and send emails to collaborators. As you make changes, upload new versions of your designs. Mark issues that have been resolved, add comments and exchange ideas. Continuous improvement is key to better designs. You want to demonstrate how your website or app will work? To easily navigate between screens and to give interactive demonstrations, simply create links!

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

Chatdesk instantly aggregates customer feedback across all channels and analyzes it. This gives you the most complete insights with far less effort. It can be difficult and time-consuming to combine fragmented feedback from chat, email, social, surveys and reviews. Chatdesk automatically aggregates all feedback, making it easier to spot trends and identify new growth opportunities. Are you looking for something specific? Chatdesk offers natural language search for every message. If you want to skim the whole message, our machine learning tools powered by GPT-3 generate feedback summaries that are easy to read. It all exports seamlessly to CSV or your data repository. Chatdesk reduces inbound calls by shifting callers to chat or self-service.

SpiceX is a tool that enables organizations to connect disparate client data sources and workflows to provide exceptional customer service. Our customers are our greatest asset, and they are our most valuable asset. Low-code platform that enables data integration, case management, workflow management, and workflow management. This platform is the best for helping you transform your customer journey. Combine data from multiple sources into one interface. Your users will have the right data at the right time from the right system. Multiple data streams can be displayed in one view. Data can also be written to any number of connected systems. You can create the perfect platform for you business by combining the best-in class applications for each function into one interface. Instead of trying to find one-size-fits all business processes, use each application for its specific purpose. You can add an extra layer of security by restricting access to systems that are truth.

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.

The Ultimate Sales Coaching Success Kit will help you understand the foundation of a great program, how call recordings compare to best-in-class companies, how your coaching efforts rank and how to build a culture of coaching in your company. Conversation intelligence is the ability to recognize and respond to signals in verbal conversations. It is the ability to identify key behaviors that have an impact on outcomes and replicate them in future conversations. Or, it can be used to leverage data from customer interactions to make better decisions and improve customer service. Conversation intelligence technology analyzes and transcribes voice and video conference conversations. The software uses deep learning, machine learning, AI, and machine learning to provide valuable insights that can be used by businesses and their employees to reach their full potential.

Customer Interaction Management platform using symbolic Ai. Maximize self-service rates. Increase customer satisfaction and brand loyalty Understands the meaning of every word. Inbenta can understand all the different ways users ask for the same thing. Rapid time-to market (days, not months) + high performance AI out-of the-box Patented NLP technology that uses Meaning-Text Theory + is highly conversational. Uses your existing knowledge, products, and content. Native support available in over 30 languages. Web, mobile, social, SMS, etc. Open APIs and SDKs that can easily be extended to suit your needs. Inbenta is trusted by many companies. Use our AI platform to manage common business use cases and other unique situations. Uses your existing knowledge, products, and content. Integrate, import, or manually add to Inbenta. You can create decision trees with our visual drag-and drop editor.

Customers should be able to schedule calls when it is most convenient for them and the brand. The agent should have context so that they are better prepared and the customer doesn't have to repeat themselves. Enterprise brands can transform customer experience by connecting deep integrations to their existing technologies in days. You only know how to use any tool. Mindful is committed to providing actionable data to our clients about Mindful's capabilities and how they are being applied in call center activities and customer service metrics. Mindful uses real people to collect data about your callback in order to give you an idea of how Mindful's capabilities impact metrics. This data will give you a better understanding of how Mindful's capabilities are integrated into customer contact activities.

USU Knowledge Management is the most trusted platform for knowledge management in contact centers. We provide relevant, easy-to-understand knowledge to your customer facing agents so they can provide better and more efficient customer service. It is more difficult to deal with the volume of information than it is to actually find it. We can only find the answers we need by contacting customer service. Our goal is to make customer support as easy as a Google search.

The GDPR (General Data Protection Regulation) is a comprehensive new data protection law in Europe, which includes the UK post-Brexit. It went into effect May 25, 2018. The GDPR is an update to existing EU privacy laws to make them more robust in light of technological advances and more complex international flows of personal information. It also gives EU citizens greater control over their personal data in digital world. The GDPR unifies the EU's data collection, storage, processing, and transfer of personal data. Brand Embassy has been operating in the EU for many years and is familiar with various data privacy rules at different levels. Brand Embassy sees GDPR as an opportunity for Brand Embassy to deepen its commitment to data privacy and to create a stronger data protection system in the interest of all.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.

An API and low-code Communications Platform as a Service offering (CPaaS), designed to assist enterprises in reducing costs, simplifying their IT infrastructures, and accelerating their IT roadmaps. Drag-and-drop editor that allows you to quickly map and automate customer journeys is all it takes. To reduce the time it takes to bring new applications and journeys to market, shift to low-code development. To trigger customer communication flows, seamlessly consume events from existing systems. Integrate customer interactions with backend system to achieve end-to–end automation. You can easily test, deploy, and make iterative adjustments to flow in a secure, scalable serverless environment. Our extensive collection of communication APIs, SDKs, and SDKs allows you to engage customers using your preferred channels.

Salesforce Platform allows developers to quickly create and deploy cloud applications that are reliable, secure, and scalable. The Platform provides out-of-the box tools and services that automate business processes, integrate with other applications, and provide responsive layouts.

FICX No Code CX Platform allows you to create, integrate, and then deploy powerful omnichannel experiences in just days. You can create omnichannel experiences that are applicable to any industry. Integrate native and third-party functionality. You can customize the look and feel of your brand. Digital CX processes can be used across all touchpoints to increase self-service adoption. Customers will be empowered with consistent experiences that they can use on any screen or device. Integrate digital experiences to bridge the gap between your customers and your tech stack. Connect to back-end service using pre-built connectors as well as robust APIs or SDKs.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.

Digitalization has been a major investment by companies and organizations to make it easier for customers to access information, products, and self-services. It is accessible from all devices and at all times. However, customers are often forced to use traditional channels like email or phone when they need assistance or want to interact with their digital service provider. It is then lost that the customer can be helped 'at the time of need' in a digital environment. This is a waste of money and opportunity. You don't have to miss an opportunity to serve or sell to your digital customers as a company. Vergic Engage can help you master the digital customer journey, no matter what your goal may be. Any company or organisation can create a customer journey, regardless of its vertical. The Vergic Engage Platform will manage that journey and keep the customer in a digital environment.

Smarter knowledge management results in better customer experiences and more efficient call center operations. Customers and prospects can be met at the beginning of their journey via the Internet. Customers will feel like experts when they can find answers on their own via any channel and at any time. Customers who contact you will find it easier to reach you with expert knowledge and crucial insights. Smart knowledge management with NICE CXone Expert makes it easy for consumers to find the right self-service answers. Expert is part of the CXone cloud native platform and optimizes your organization’s content to improve customer journeys. Expert starts at Internet search and extends across web pages, bots and digital channels. Your customers will be empowered with the most relevant content to help them succeed in self-service. They will also receive faster, more accurate and reliable agent-assisted answers that are less time-consuming than calls and transfers.

NetSuite CRM+ can help you to improve and redefine your customer relationships. NetSuite CRM+ is a front-office solution that provides a 360-degree view to customers in real-time. It provides a wide range capabilities that allow for seamless information flow throughout the customer's lifecycle, from lead to fulfillment to renewal, cross-sell, upsell, and support. It integrates with the most popular accounting, warehousing, and shipping applications.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

Oracle Cloud CX is a cloud platform that combines best practices and applied new technologies. It offers tools that are simple enough to be used by business users, but powerful enough to be extended by developers. Oracle CX applications are flexible and innovative, with consistent performance and security. Oracle Cloud CX is data-first. It connects customer transactions, customer behavior, and demographics across sales, marketing, service, and back-office applications to create the next great experience. Oracle has been helping customers to manage, secure and drive business value out of data for over 40 years. Data is our DNA. To personalize customer experiences, create, syndicate, distribute, and distribute consistent and relevant content and offers. Oracle Content Management consolidates all enterprise content and assets, including invoices, marketing assets and company files, images and videos, in one place.

SAP solutions go beyond traditional CRM software. They provide core CRM functionality as well as in-memory technology, Big Data insights, and in-memory technology to enable you to drive contextual, personalized customer engagement across all channels and business lines. You can access the social and customer insights you need to make a difference in every deal, from anywhere. Every customer will feel like they are your only customer by providing personalized, contextual customer experiences across all channels. Our solutions for mobile, social and e-commerce offer a personalized digital shopping experience. Your service reps will have the visibility and real-time tools to solve customer problems and win loyalty.

You can overcome the most difficult challenges facing remote contact center teams and deliver top-in-class sales, customer service and support. Engaged frontline teams are more focused and engaged and can connect to the personalized data, actions, and behaviors that enable world-class service and sales. This will push them towards excellence and away the exit. Data-driven actions can boost the performance of frontline leaders, allowing them to cover more customers and associates without incurring additional leader expenses. High-performing frontline staff can be empowered with adaptive personas that reflect the top managers and associates in your organization. This will reveal the winning behaviors, patterns and actions hidden in your operational big-data. Their winning actions help associates, leaders, and teams to achieve higher sales, better customer service, and provide superior experiences. This helps to scale the positive impact of high-performing teams.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

WIZ Talkbots can automate basic routine tasks. Allowing Human agents to prioritize high-value customers. Customers who receive consistent service with significantly reduced wait times are more satisfied. WIZ AI Talkbots are easily scaled up and can be adapted to many business functions. Low integration costs, cost reduction opportunities and high potential return-on-investment are all possible. Our Voice AI technology delivers a conversational Voice AI experience that is human-like and delights customers in any language. Our customized Voice AI solution is handcrafted and incorporates ASEAN languages, accents, and other languages into the repertoire. Loyal customers are a great asset for any company. They keep the business running. WIZ's intelligent Talkbots will increase customer satisfaction and expand your business opportunities.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

Textel's platform for business texting is designed to improve customer experience by combining AI and human-powered conversation. Textel is a seamless and compliant platform that allows you to connect with customers 1:1 or at scale. Textel allows you to deepen your relationships with customers, increase revenue and improve the efficiency of your staff. Use conversational texting and AI-powered messaging to connect with customers using the tools that your team is familiar with. We're integrated into your CCaaS Platform, so the connection is easy. You can use agent-driven SMS or MMS. Texting conversations 1:1 can be personalized. Use MMS and SMS to have a two-way conversation with your customers. Share pictures or links with your customers to help them quickly access the information they require and to build loyalty. Textel can be integrated into your existing customer platform to track conversations and improve the experience.

Reduce costs and free your agents' time by delivering human-like AI-powered experiences to your customers. Contact Center AI allows you to achieve this. Human agents can focus on more complex and specialized calls by providing them with real time information, workflows and step-by-step guidance. Deep learning technologies powered by Google Assistant enable you to deliver lifelike customer experiences, which support accurate multi-turn conversation. Analytics and reporting can help you turn your conversations into valuable insights. They can reveal key call drivers, customer sentiment and more. AI-powered capabilities enable rich and conversational interactions. Contact Center AI redefines the possibilities of AI powered conversation with natural interactions. Actionable insights to empower your teams. Virtual agents can be used to enable natural interactions. Create agents who are superheroes to your customers.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

It's easier than ever to exceed customers' expectations by empowering your front-line agents. This will allow them to be their best and drive service excellence from anywhere. Deliver extraordinary customer experiences with NICE Enlighten AI's Real-Time Interaction Guidance. NICE Enlighten AI uses purpose-built behavior models that allow contact center agents to self-correct when it matters most. Businesses are achieving customer satisfaction in every interaction for the first time. NICE Enlighten AI's predictive behavioral models are the first-of their kind. They are based on 20+ years of industry research and billions of interactions. Real-Time Interaction Guidance instantly scores and accurately scores the specific behaviors that have been shown to increase customer satisfaction. Agents can deliver excellence in every interaction with easy-to-understand recommendations.