Alternatives to Mariner xVu

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Connect Your Organization to a Single Source of ESG Data. Novisto allows you to gain contextualized, deep insight into the ESG performance and supply chain of your company and deliver targeted messaging to external and internal stakeholders through the channel that is most important to them. Novisto's auditing and control capabilities will give you the transparency and trust necessary to manage your company's ESG narrative. Novisto offers automation capabilities that simplify every step of your ESG reporting. Advanced workflow capabilities will give you the tools to efficiently collect and manage your ESG performance according to prescriptive formats required for global reporting frameworks. Reduce Enterprise ESG risk by identifying and managing material ESG risks.

Video quality control tool. Software solution for UDP stream quality control and measurement of QoS in all segments of distributed networks. Probes available 24/7. You have complete control over your network. It takes less than 30 minutes to start monitoring your streams. You can save on equipment and network maintenance costs. Web interface offers all the benefits of web interface, including a user-friendly data layout. Continual quality control and rapid correction of violations ensure a stable customer base. It is available as a cloud-based service or as a standalone solution for local networks. Elecard Boro software probes monitor packet loss, video freeze, SCTE35 labels for UDP/HLS/DASH/RTP/HTTP. This solution allows for fast and economical monitoring of content delivery networks, and localization of most common violations.

IP transmission experiences challenges such as traffic congestion, packet loss, and fluctuating delays, which can lead to significant distortions in digital video signals. The impact of error propagation on video content is more severe than it is for audio and considerably worse compared to data. To minimize the risk of customer attrition, it is crucial to identify outages and issues proactively before they escalate. Problems with encoding in both live and recorded videos can originate at the head-end, potentially affecting all viewers. By evaluating the quality of the video content prior to encryption, it becomes possible to identify and address issues early on. Customer equipment malfunctions often contribute significantly to service degradation or complete failure. The ability to detect these issues before they are noticed by customers is a key indicator of exceptional service quality. Consequently, implementing diagnostics for each End Office Equipment (EOC) device is strongly advised. IPTV technology is inherently complicated, as it integrates multiple layers of information, protocols, and hardware. The interaction among these various components can lead to challenges not only during installation but also throughout regular operation, necessitating ongoing monitoring and maintenance. Thus, ensuring seamless communication between these elements is essential for delivering a reliable viewing experience.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

As the leader of an OTT service, utilizing a tool such as OTT Monitor is essential for effectively tracking the Quality of Experience (QoE) for your users. This tool allows you to identify the specific bitrates and resolutions utilized during the playback of each video, accommodating the variations that adaptive streaming may introduce. You will receive detailed measurement reports that include a variety of statistics, graphical representations like curves and pie charts, as well as geolocation maps. This capability enables you to gather QoE data from potentially thousands or even millions of users, ensuring a comprehensive understanding of their viewing experience. By leveraging such insights, you can make informed decisions to enhance service delivery and user satisfaction.

We deliver a comprehensive end-to-end IPTV solution tailored for current telco operators seeking to incorporate IPTV services into their existing systems. Additionally, our services ensure seamless integration with the billing systems that telcos are already accustomed to using. Wireless operators can capitalize on their established mobile network infrastructure to provide a full IPTV streaming service that includes both live television and video on demand. We also facilitate complete integration with existing mobile billing structures and subscription services. Furthermore, our IPTV solution caters to hotel operators, enabling them to offer both live TV and VOD streaming, along with full custom integration into their current hotel billing systems, allowing for the design of bespoke localized hotel enhancements. For content creators aiming to monetize their video offerings, our solution provides a robust platform to develop a dedicated content distribution system, complete with personalized Android and Apple player applications for branding purposes. This flexibility ensures that whatever the requirement, we can adapt our services to meet diverse needs in the IPTV landscape.

MPEG Monitor stands out as a distinctive tool that allows for the real-time assessment of perceived quality (referred to as QoE: Quality of Experience) for multiple MPEG-2 or MPEG-4/AVC (H.264) programs on a single device. Traditional monitoring systems typically focus on measuring packet loss (known as QoS systems) or verifying the syntax of transport streams, such as checking values like PCR, but they fall short in understanding how the errors they detect affect the perceived video quality (QoE). In contrast, MPEG Monitor goes a step further by performing video decoding, which provides precise insights into the decoding process and how the images are ultimately displayed to the viewer. This capability makes MPEG Monitor a comprehensive solution for monitoring quality of experience, offering valuable information that enhances understanding of viewer satisfaction. Ultimately, this innovative approach ensures that broadcasters and content providers can deliver superior viewing experiences by addressing issues that directly impact the audience's perception of quality.

Ascentac Hawkeye Distributed is an advanced Quality of Service (QoS) monitoring system designed to oversee numerous channels simultaneously for multimedia video streaming. It offers integration capabilities with services such as SMS, email notifications, alarm systems, and simple network management protocol (SNMP). This functionality enables users to remotely monitor video service conditions, enhancing management efficiency significantly. The system's real-time monitoring interface is customizable, allowing adjustments based on various parameters including VLAN ID, MPLS Label, ToS, and IP address, which facilitates rapid identification and resolution of issues. Users benefit from comprehensive real-time analysis data, which encompasses program clock reference (PCR) jitter, packet loss, throughput, and other related metrics in accordance with TR 101 290. Furthermore, it is capable of generating a range of detailed statistical reports that can be conveniently saved in PDF format. This comprehensive suite of features ensures that users have the tools necessary to maintain optimal performance in their multimedia streaming services.

The Net-MetriXs analyzer probe is a software application that plays a crucial role in the NET-xTVMS system, which is designed for the real-time oversight of IPTV services. It can be installed on various customer devices, such as CPUs, PCs, or servers, at locations chosen by the customer, like a headend. This versatile probe is capable of monitoring different types of streams, including DVB-C/S/T/H, analog PAL, and OTT streams. Operating on a Linux platform, the IPTV probe offers extensive scalability, enabling it to monitor anywhere from a handful to several hundred multicast streams effectively. It checks the quality of both the physical and transport layers for optional DVB-C/DVB-T/DVB-S/DVB-H/Analog PAL interfaces, provided that the appropriate PCI-E cards are installed. The probe captures and retains more than 30 transport metrics, which encompass TR101290 priority levels 1 and 2, packet loss rate, PCR jitter, and additional parameters. Users can set customized alarm thresholds and apply presentation filters to all metrics, enhancing the system's adaptability and responsiveness to varying monitoring needs. This flexibility makes the Net-MetriXs analyzer a valuable tool for maintaining high-quality IPTV service delivery.

The Antik Monitoring Room serves as an efficient and budget-friendly IPTV monitoring solution, allowing users to view one or more streams across submonitors while managing their quality. Any errors that arise are promptly logged, providing administrators with insights into the timing and nature of each incident, whether it be related to audio, video, or a complete blackout. This high-performance tool offers a robust mosaic overview for numerous services, ensuring quality of experience (QoE) and quality of service (QoS) through various alarm detection methods. Its scalable pricing model facilitates both initial access and future expansions. The system supports multiple protocols including UDP, RTSP, and formats such as TS, RTMP, and HTTP streaming. Additionally, the layout tool features ready-to-use templates for swift setup, alongside customizable options that allow users to flexibly define rectangles as needed. It also includes the capability to display both analog and digital clocks, as well as support for GIF images and personalized text. With the ability to manage a primary and a secondary TV wall, the Antik Monitoring Room stands out as a comprehensive solution for IPTV monitoring.

The StreamProbe solution offers a comprehensive view of service availability and video quality across all critical stages of media processing and delivery through continuous 24/7 monitoring. It is particularly beneficial for various media entities, including TV service providers, network operators, and platforms handling linear broadcast, IPTV, cable, satellite TV, OTT, VOD, nPVR, and transport contribution and distribution, all of which aim to enhance the end-user experience while minimizing operational expenses. By utilizing 24/7 real-time monitoring and alerting, it enables operators to identify problems before they impact customers, thereby increasing system uptime. Additionally, it supports contribution, encoding, packaging, transport, and linear VOD services, facilitating the rapid training of operational teams. The architecture is versatile, accommodating centralized or distributed setups across bare metal, virtualized environments, or cloud services like AWS. With its high-density and scalable capabilities, hundreds of services can be monitored simultaneously within a single appliance, whether in an all-in-one or distributed configuration, while providing a unified monitoring interface. This comprehensive approach ensures that service providers can maintain optimal performance and reliability in an ever-evolving media landscape.

The Mividi IP Video Monitoring System (TSM100) stands out as an excellent solution for assessing the video quality of IPTV services. Typically, IPTV providers source video content from various channels, such as satellite, fiber optic cables, terrestrial broadcasts, and locally produced videos. To accommodate bandwidth requirements and ensure compatibility with users’ devices, these source streams might undergo decoding and re-encoding processes. Consequently, it is not unusual for service providers to manage numerous programs and a variety of transport streams at their head-ends. Moreover, the complexity increases with the need to handle advertisement insertion and supply Electronic Program Guide (EPG) details. To deliver the highest quality video services to their customers, providers must continuously monitor their offerings at several critical points throughout the stream processing. This vigilant monitoring is essential for maintaining optimal performance and enhancing viewer satisfaction.

NET-MOZAIC serves as a robust software-based tool for real-time monitoring of IPTV stream quality. It can function independently as a standalone unit or be integrated as a key element of the NET-xTVMS IPTV monitoring solution. Ideally situated at the head end, it has the capability to access unencrypted television channels for decoding and analyzing video quality. The system allows for the simultaneous preview of full-motion video and image analysis across multiple SD and HD streams, depending on the performance specifications of the server and CPU. It can manage hundreds of streams through a round-robin polling mechanism across up to four monitors. Users can set custom alarm thresholds for all video and audio quality metrics, enhancing the monitoring experience. NET-MOZAIC is compatible with both MPTS and SPTS multicast streams encapsulated in UDP or UDP/RTP MPEG-TS formats, as well as OTT streams utilizing HTTP HLS and DASH protocols. The thumbnail display facilitates the simultaneous viewing of numerous streams, providing efficiency in monitoring. Additionally, it employs ADOVIQ -12 advanced video quality metrics for the selected stream, complete with detailed video quality reporting, making it a comprehensive solution for IPTV content analysis.

The Net vProbe is a versatile software tool designed to assess the quality of transport for OTT multicast video streams, including DASH and HLS formats. It can be deployed on x86 servers or virtual machines at key testing locations, whether in the cloud or on-premises. The maximum number of supported OTT or multicast streams is solely dependent on the selected physical or virtual infrastructure. This solution measures stream throughput compatible with both HLS and DASH, ensuring the accuracy of HLS manifests and the integrity of DASH sidx files. It can simultaneously monitor all profiles, and its throughput over time histograms facilitate detailed analysis for each individual profile. The system provides continuous round-the-clock monitoring for extensive stream numbers, while also verifying and reporting HTTP statuses and detecting any HTTP errors that may arise. By dynamically generating HTTP requests, it operates as an OTT client or player, offering capabilities such as video decoding and thumbnail generation. Additionally, it tracks buffer fill percentages and evaluates the quality factor of stream transport, providing comprehensive insights into video performance. The combination of these features makes the Net vProbe an essential tool for ensuring optimal streaming experiences.

Streamline and enhance your marine service operations with our comprehensive, cloud-based solution tailored to the needs of marine professionals. Our platform enables you to quickly generate estimates on-site or online, making customer service seamless. Effortlessly manage work order deposits and accept a variety of payment methods, whether in person or contactless. Features include automated reminders for invoices and updates for change orders, ensuring that customer billing is handled efficiently. This all-in-one solution provides real-time dashboards and reporting, allowing you to monitor key metrics such as revenue, profitability, and technician performance. Simplified processes for estimate creation and customer approval make your workflow smoother, while you can easily accept payments directly from vessels in multiple forms. Stay connected with your clients through email and SMS for appointment confirmations, reminders, and job updates. Our mission is to empower and educate both current and aspiring marine professionals, providing the tools they need to succeed in a competitive industry. With our innovative solution, you can focus more on delivering exceptional service and less on administrative tasks.

Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.

Expertune PlantTriage stands out as an award-winning PID tuning software, crafted by a team boasting extensive expertise in controls spanning hundreds of years. This innovative tool continuously observes your plant, swiftly pinpointing issues as they arise. It evaluates and ranks information based on both technical and economic considerations, assisting in uncovering the root causes of problems while offering a comprehensive suite of analytical tools aimed at addressing them effectively. With round-the-clock surveillance, Expertune PlantTriage diligently monitors processes every day of the year, detecting issues in real time. It quickly highlights control loops that significantly influence business profitability, production efficiency, reliability, and overall quality. Leveraging a Big Data methodology, the root cause identification feature expedites the discovery of the underlying reasons for disruptions. Additionally, through Active Model Capture Technology, it enables automatic tuning of control loops for peak performance, achieving optimal settings in mere minutes and simulating the precise response characteristics desired. In summary, Expertune PlantTriage not only enhances operational efficiency but also empowers organizations to maintain high-quality standards.

We are receiving a wide array of feedback from various regions regarding the impact of COVID on the inspection and marine survey sectors in those locations. We want to understand how these changes have personally affected you, so please take a moment to cast your vote in the poll located in the sidebar of our website's homepage. 3D Inspection Systems is the cost-effective choice for inspection reporting software, catering to the needs of home and building inspections, marine surveys, environmental assessments, and other industries. Since 1987, 3D inspection software has been a trusted partner for professional inspectors looking to expand their businesses. Moreover, the adaptable features of 3D allow for seamless customization across different industries and geographical areas, making it one of the most dynamic and robust solutions available. This software efficiently manages inspection data collection, report creation, and the organization of jobs and contacts, ensuring that all your data remains securely stored on your computer and under your control. By utilizing 3D Inspection Systems, you can enhance your operational efficiency and maintain a competitive edge in your field.

Since 1992, we have been delivering software systems tailored for RV and marine dealerships to retailers across North America. Our software, which is fully compatible with Microsoft Windows, is designed to streamline every aspect of your operations while ensuring the most affordable total cost of ownership (TCO) in the market. This comprehensive solution equips businesses with the essential tools needed to thrive in the competitive landscape of today’s economy, functioning seamlessly with all current Windows versions. Reach out to us today to discover how we can support your business growth! Experts in the industry emphasize that efficient inventory management is vital for dealerships to meet their objectives. With our software, you will gain access to the capabilities required to achieve optimal inventory turnover, ultimately enhancing profitability. Furthermore, precise repair order billing protects against losses in the parts department and promotes optimal technician performance, ensuring your operations run smoothly and effectively. Our commitment to innovation and customer satisfaction sets us apart in the software industry.

MarinOne addresses the hurdles encountered by contemporary digital marketers. By integrating search, social media, and eCommerce advertising within one cohesive platform, MarinOne empowers advertisers to enhance their digital campaign outcomes through a unified customer perspective. Given the competitive nature of platforms like Google, Facebook, and Amazon, they are unlikely to assist in optimizing your advertising efforts across diverse channels. For performance marketers, leveraging their own data stands as the most potent strategy. MarinOne is specifically crafted to fully utilize all accessible data sources, including your CRM, data warehouses, publisher insights, and additional external signals. It synchronizes ad campaigns across various publishers, enabling you to optimize your spending distribution while evaluating the interdependencies of each channel. This capability serves as a key differentiator for today’s performance marketers. Furthermore, MarinOne enhances the functionality of publisher tools, effectively amplifying campaigns to boost overall performance outcomes. By doing so, it ensures that marketers can navigate the complexities of digital advertising with greater efficiency.

Address customer concerns effectively on the first attempt, consistently. Dynamics 365 for Field Service enhances the experience by offering clear communication throughout the entire support process whenever a customer reaches out for assistance. It begins with acknowledging the service request, then smoothly transitions to sharing details about the technician assigned, including their expected time of arrival, followed by post-service updates, and a confirmation once the issue is resolved. By proactively predicting, identifying, and addressing service challenges before customers are even aware of them, businesses can maintain reliable and efficient operations. Foster customer trust and loyalty by equipping technicians and service managers with essential tools and information, enabling them to solve issues promptly. Additionally, optimize both resources and costs while delivering outstanding onsite customer interactions by deploying technicians precisely when and where they are needed most, ensuring a seamless service experience. This holistic approach not only enhances customer satisfaction but also drives operational excellence across the board.

ServiceNow® Problem Management streamlines the process of restoring services, often enabling the prevention of future issues altogether. By utilizing a systematic workflow that identifies root causes and resolves problems, ServiceNow allows organizations to eradicate recurring incidents and lessen the effects of unforeseen disruptions. Through automated workflows, problem managers can conveniently document both workarounds and solutions, allowing IT teams to concentrate on their tasks and enhance productivity. With a unified perspective on incidents and related changes, IT professionals can provide quicker responses and effective resolutions. Accelerate the resolution process, reduce interruptions, and lessen the consequences by disseminating solutions and workarounds. Identify and tackle potential points of failure while assessing the impact of issues all in a single platform. By equipping IT with the tools to tackle problems at their origin, the likelihood of future disruptions from repeated incidents is significantly diminished. Furthermore, sharing updates with service subscribers fosters greater transparency and facilitates more effective collaboration among teams. As a result, organizations can work more cohesively and efficiently to improve overall service quality.

IMPACT Insure represents a revolutionary advancement in risk insurance and back-office software tailored specifically for the insurance industry. Regardless of whether you operate as a small Managing General Agent (MGA) or a large-scale insurer, our solutions can be customized to address the unique demands of your business. This customization often leads to a significantly more automated operational framework. Designed to cater to risk insurers, general insurers, insurance brokers, syndicates, and MGAs, IMPACT boasts remarkable flexibility that accommodates diverse business types, including marine, aviation, residential, life, automotive, medical, general, pet, reinsurance, and beyond. Our clientele varies from well-established multinational insurance companies to smaller and medium-sized enterprises seeking effective software solutions to enhance their growth and expansion. With IMPACT, you gain comprehensive customer management capabilities alongside the ability to manage multiple policies tailored to various business needs, while also facilitating claims processing. Additionally, it incorporates an efficient paperless office system for document generation and management, streamlining operations further. This all-in-one solution ensures that insurance professionals can focus more on their clients and less on administrative tasks.

You can finally say goodbye to spending your days off trying to identify root causes in your hybrid environment. HPE InfoSight continuously gathers and evaluates data from over 100,000 systems around the globe, transforming that information into smarter, more self-sufficient systems. It is capable of predicting and automatically solving 86% of customer-related issues. To ensure that your applications are always on and performing at top speed, you need enhanced visibility, intelligent performance suggestions, and more predictive autonomous operations from your infrastructure. HPE InfoSight App Insights provides the solution you need. It goes beyond conventional performance monitoring, allowing you to swiftly identify, diagnose, and even anticipate issues across applications and workloads using cutting-edge AI technology. With HPE InfoSight, the dream of fully autonomous infrastructure becomes a tangible reality, paving the way for a more efficient and proactive operational environment. This innovation not only streamlines workflows but also empowers organizations to focus on strategic initiatives rather than troubleshooting.

In any organization, technology is essential for achieving success, and the help desk serves as the cornerstone of a dependable and efficient IT setup. Beyond merely addressing daily IT challenges faced by users, the help desk also brings to light persistent IT issues, allowing organizations to pinpoint and resolve underlying causes, thus fostering a productive work environment. Seamlessly integrated into your current IT framework, NetSupport ServiceDesk offers the necessary processes to help you efficiently track, organize, manage, and tackle even the most challenging support issues. With its customizable and user-friendly browser-based interface that works on both desktop and mobile devices, it provides comprehensive workflow processes. Additionally, it generates extensive management reports and features a user-friendly self-service portal, equipping technicians with all the tools required for effective support delivery. Moreover, the solutions database allows customers to search for answers prior to submitting an incident, further enhancing the support experience. This proactive approach not only improves efficiency but also empowers users to resolve issues independently.

The "Successful Marine" Management System (ex-Successful Marin) is a comprehensive system that covers all aspects of a Marine Business. It is a turn-key software solution that streamlines processes, increases efficiency, and improves profitability. It manages: * Marinas (wet berths); * Full Service Marinas; * Boatyards / dry berths; * Boat Repair Centers; * Boat Charter Offices; * Marine Fuel Stations. * Chandlery Shops. * POS

With CitraTest APM, you can effortlessly monitor response times, availability, and user SLAs across all applications! Proactively identify and resolve issues before they affect users. Ensure SLAs are upheld with both internal and external stakeholders. Streamline processes and enhance IT operational efficiency. Our user-focused application performance monitoring supports every application. Accurately measure and validate user SLAs to safeguard both revenue and your brand, and receive alerts at the first indication of a problem. Quickly pinpoint slow components and determine their root cause, while also recognizing geographic discrepancies in response times. Experience superior value and immediate results. Since applications serve as the foundation of your business, they play a crucial role in driving daily sales and operations, assisting employees and partners, delivering services that generate revenue, and presenting information online. It’s essential that your applications perform optimally; otherwise, customers may turn to competitors or overwhelm your helpdesk with issues and escalations, jeopardizing your business's success. By prioritizing application performance, you can ensure customer satisfaction and loyalty.

Arize's machine-learning observability platform automatically detects and diagnoses problems and improves models. Machine learning systems are essential for businesses and customers, but often fail to perform in real life. Arize is an end to-end platform for observing and solving issues in your AI models. Seamlessly enable observation for any model, on any platform, in any environment. SDKs that are lightweight for sending production, validation, or training data. You can link real-time ground truth with predictions, or delay. You can gain confidence in your models' performance once they are deployed. Identify and prevent any performance or prediction drift issues, as well as quality issues, before they become serious. Even the most complex models can be reduced in time to resolution (MTTR). Flexible, easy-to use tools for root cause analysis are available.

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

Apica offers a unified platform for efficient data management, addressing complexity and cost challenges. The Apica Ascent platform enables users to collect, control, store, and observe data while swiftly identifying and resolving performance issues. Key features include: *Real-time telemetry data analysis *Automated root cause analysis using machine learning *Fleet tool for automated agent management *Flow tool for AI/ML-powered pipeline optimization *Store for unlimited, cost-effective data storage *Observe for modern observability management, including MELT data handling and dashboard creation This comprehensive solution streamlines troubleshooting in complex distributed systems and integrates synthetic and real data seamlessly

Knova operates under a straightforward design principle: enhancing the help desk agent's efficiency leads to increased productivity, satisfied customers, and content employees. By enabling users to independently address their issues as needed and providing timely updates on known problems, Knova fosters a more effective support environment. Often, your most knowledgeable product advocates are your customers themselves, which is why Knova integrates forums to cultivate user-driven knowledge-sharing communities. With intelligent search capabilities, users can quickly locate the exact information they need, whether they are internal team members or external clients. This approach significantly surpasses conventional enterprise search methods, FAQs, and outdated content management systems. Going further than just basic search functionality, Knova becomes increasingly intelligent with each interaction. The incorporation of star ratings and user feedback on the quality of articles ensures that individuals receive the most reliable guidance available while consistently improving the overall support experience. Additionally, by harnessing the collective knowledge of its users, Knova creates a dynamic ecosystem that continually evolves to meet the needs of its community.

Anomalo helps you get ahead of data issues by automatically detecting them as soon as they appear and before anyone else is impacted. -Depth of Checks: Provides both foundational observability (automated checks for data freshness, volume, schema changes) and deep data quality monitoring (automated checks for data consistency and correctness). -Automation: Use unsupervised machine learning to automatically identify missing and anomalous data. -Easy for everyone, no-code UI: A user can generate a no-code check that calculates a metric, plots it over time, generates a time series model, sends intuitive alerts to tools like Slack, and returns a root cause analysis. -Intelligent Alerting: Incredibly powerful unsupervised machine learning intelligently readjusts time series models and uses automatic secondary checks to weed out false positives. -Time to Resolution: Automatically generates a root cause analysis that saves users time determining why an anomaly is occurring. Our triage feature orchestrates a resolution workflow and can integrate with many remediation steps, like ticketing systems. -In-VPC Development: Data never leaves the customer’s environment. Anomalo can be run entirely in-VPC for the utmost in privacy & security

Since its inception in 1995, Shipmate has become a reliable maritime software solution that aids Ship Owners, Ship Managers (including those in the main fleet, offshore, and tug operations), as well as Crewing and Manning Agents (for the main fleet and shipyards) by offering essential tools for managing Crewing, Payroll, Crew Scheduling, Compliance Verifications, Vessel Maintenance, and Stores Management. The effective operation of maritime organizations hinges on having robust marine software tailored to their needs. The marine management system developed by SHIPMATE is a thoughtfully crafted ERP designed specifically for the shipping sector, taking into account the unique challenges faced by maritime companies. At SHIPMATE, we appreciate the significance of specialized maritime ERP software and recognize that each marine organization possesses its own distinct characteristics. Our approach acknowledges that a “one size fits all” solution does not yield optimal results for every client. Thus, our marine ERP software is built with advanced coding capabilities that enhance functionality and adaptability. By prioritizing customization, we ensure that our clients receive a solution that truly meets their specific operational demands.

Project Mariner is an innovative research prototype created by Google DeepMind, utilizing their sophisticated AI model, Gemini 2.0. This project investigates the potential for enhanced human-agent interaction by automating a variety of tasks directly within a user's web browser. With its ability to understand multiple forms of information, Project Mariner can analyze and reason through diverse browser components, such as text, code snippets, images, and online forms. This functionality empowers it to adeptly navigate intricate websites, streamline repetitive workflows, and supply users with visual updates. The system is also capable of interpreting voice commands, providing real-time task progress updates and ensuring that users stay informed and maintain control over their activities. Furthermore, Project Mariner excels at deciphering complex instructions by deconstructing them into manageable steps, grasping the interconnections between different web elements, and delivering coherent plans and actions to users. Currently, the initiative is undergoing testing with a limited number of selected users, and those wishing to engage in future testing can express their interest by joining a waitlist. This approach not only fosters user engagement but also helps refine the system based on real-world feedback.

Orion Marine Concepts, located in India, has been developing customized software solutions for the maritime sector since 2006, proudly operating as a company founded by mariners for mariners. Over the past decade, we have established ourselves as a notable provider of software in the nautical field, offering a comprehensive maritime suite that serves over 300 vessels with both shore and ship systems. Our unique combination of experienced master mariners and talented IT experts enables us to grasp the latest trends and challenges within the shipping industry, while the adaptability of our tailored software allows us to pinpoint our clients' requirements effectively. This collaborative approach ensures that we meet our objectives of delivering intuitive and user-friendly software solutions. By integrating information technology, we empower our clients to conserve resources and enhance operational efficiency. Furthermore, our reliable on-board data collection systems facilitate decision-making for crew members, streamline reporting for officers, and enhance communication between ships and shore operations.

IT support technicians play a crucial role in addressing specific challenges associated with the technology products and services provided by their employers, which may encompass a wide range of devices, such as computers, smartphones, and various software solutions. They are adept at troubleshooting and fixing technical issues through multiple communication channels, including phone calls, emails, or online support chats. It is essential for an IT support technician to be equipped to handle customer inquiries and complaints effectively. Working within an IT helpdesk environment, these professionals are responsible for resolving technology-related problems and conducting IT maintenance tasks. The demand for IT support is increasingly significant across both small and large enterprises in today's technology-driven world. Depending on their expertise and educational background, IT support specialists can pursue job opportunities domestically or internationally. With a continuous flow of job vacancies and competitive salaries, the current landscape presents a favorable moment to embark on a career as an IT Support Specialist. This profession not only offers financial rewards but also the chance to constantly develop one’s skills in an ever-evolving field.

Apollo Root Cause Analysis™ is a method grounded in principles that aids individuals in mastering effective strategies for problem-solving. When paired with the RC Pro® software, it enables the development of a comprehensive, evidence-based comprehension of any issue encountered. Such an understanding of the root causes and their effects fosters solutions that gain acceptance across the entire organization. The Apollo Root Cause Analysis™ approach promotes the establishment of a shared understanding through collaboration with all relevant stakeholders, resulting in a solid evidence-based perspective on the problem at hand. This methodology guarantees that the solutions implemented tackle verified causes, thereby minimizing the chances of future occurrences. It simplifies the problem-solving process and equips trained individuals with the necessary skills to tackle real-world challenges more efficiently and effectively. Additionally, RC Pro serves as a versatile root cause analysis software solution that can be customized for businesses of any scale and in various sectors. By utilizing RC Pro, organizations can enhance and integrate their problem-solving capabilities, leading to improved outcomes. Ultimately, this synergy between Apollo Root Cause Analysis™ and RC Pro empowers teams to create lasting solutions that foster continuous improvement.

SQL Monitor allows you and your team to quickly identify issues before they become problems. Alerting - Find issues before they have an effect Diagnosis – Uncover the obstacles and find the root causes Performance - Find out what has the greatest impact on your system Overview - A quick overview of your SQL Server estate Reporting - Share customized reports about the health of your servers

Equip your engineers with artificial intelligence tools to swiftly identify, analyze, and rectify quality concerns, significantly reducing resolution time. Advanced AI technology can instantly recognize and contextualize problems when emerging patterns are detected from customer interactions. This allows your team to tackle intricate challenges rather than spending time on tedious manual data analysis. Foster collaboration and visibility among team members across various locations and departments to fully grasp the extent of any developing issue. By automating the detection and prioritization of issues, your team can concentrate on uncovering the underlying causes and executing solutions that enhance both customer satisfaction and profitability, ultimately driving your business forward.

Select the most impactful unlabeled data to enhance domain coverage and boost model performance. Ensure your metadata is registered with Dioptra while retaining full control over your data. Identify the underlying causes of model failure and regressions through a comprehensive data-focused toolkit. Utilize our active learning miners to extract the most valuable unlabeled datasets. Leverage Dioptra’s APIs to seamlessly integrate with your labeling and retraining processes. Systematically curate your data at scale tailored to your specific use case. We offer open-source solutions for data curation and management applicable to computer vision, NLP, and LLMs. Our support has enabled clients to elevate model accuracy on challenging cases, accelerate training durations, and cut down on labeling expenses, ultimately leading to more efficient workflows. This approach not only streamlines the data management process but also fosters innovation in model development.

Thunes is developing a global payment infrastructure to provide a better experience for customers. Your business and customers can easily connect to Thunes APIs to send payments to and receive payments from any part of the world. No intermediaries. No endless delays. Fast, transparent, and reliable payments. We have a solid and direct network that is reliable, trustworthy, and far-reaching. Our payment flow is optimized to each market and includes deep local insight into the difficult last mile. Access 130 of the most important and fastest-growing economies in the world, from 130 countries. Thunes integration makes it easy to make cross-border payments or collect funds.

A cloud-based Workshop Software solution is needed for your Auto Mechanical, Automotive, Tyre, Motorcycle and Truck workshops. Look no further if you are looking for a smart, elegant, yet simple-to-use software designed specifically for the Automotive Industry. It can manage Live Bookings, Smart Schedulings, Marketing with AI and Mobile Apps, Workshop Management and Digital Inspection Reports, Customer and Asset Management, Reports and many other functions. You'll be able to keep up-to-date in real time with mobile apps for your customer or technician. 5iQ has solutions for every size business, from the sole trader, mobile mechanic's, to traditional bricks and mortar small, middle, or large workshops to franchise or custom solutions. 5iQ is built to scale with your business. 5iQ Workshop Software is a trusted Mechanical Workshop Software Solution, based in Brisbane Australia.

Dezide helps improve installation, service, and repair processes by providing efficient problemshooting knowledge for service centers, field service technicians, and even end customers for your own and other products. Dezide combines the expertise of top technical experts to create Dynamic Troubleshooting Guides that offer consistent, real-time instructions for your technicians. Our AI-powered platform dynamically considers four factors to determine which troubleshooting steps should be recommended. 1. The probabilities of root causes 2. the likelihood that certain corrective measures will prove effective 3. Repair costs 4. The time required to complete the corrective actions. Dezide tracks repairs and provides continuous improvement. This allows you to provide your smartest, most cost effective troubleshooting guidance for your team members around world.

Integrating observability with automated orchestration enables the development of self-managed and resilient applications on a large scale. Every moment, vast amounts of data pour in from observability and monitoring systems, collecting metrics, logs, and traces from all elements of intricate and changing applications. However, the challenge remains for humans to interpret and troubleshoot this information. They find themselves in a continuous loop of addressing alerts, pinpointing root issues, and deciding on effective remediation strategies. This traditional approach has not fundamentally evolved over the decades, remaining labor-intensive, reactive, and expensive. Causely transforms this scenario by eliminating the need for human intervention in troubleshooting, as it captures causality within software, effectively bridging the divide between observability and actionable insights. For the first time, the entire process of detecting, analyzing root causes, and resolving application defects is entirely automated. With Causely, issues are detected and addressed in real-time, ensuring that applications can scale while maintaining optimal performance. Ultimately, this innovative approach not only enhances efficiency but also redefines how software reliability is achieved in modern environments.

We take the burden of managing smartphones, tablets, and laptops off your hands entirely. With our comprehensive lifecycle management, seamless device integration, and efficient end-to-end logistics, your organization will experience significant advantages. Our solution is designed with the user in mind, offering a human touch that enhances the overall experience. By prioritizing simplicity, sustainability, and cohesive solutions, we are transforming the way workforces operate, empowering teams to optimize their efficiency rather than exerting extra effort. The production of mobile devices demands considerable resources and energy, which is why we advocate for a circular usage model aimed at extending the lifespan of smartphones and tablets—longer use equates to a reduced environmental footprint. If you're looking to simplify the management of mobile devices, our service addresses that need effectively. Explore essential features and learn how we facilitate the integration of your current phones, enable your staff to select their preferred devices, and manage device-related tasks with ease. In doing so, we aim to not only enhance productivity but also contribute positively to the environment.

The TIARA Assessment is a streamlined security posture evaluation service aimed at assisting clients in swiftly identifying the threat level of their entire network. Accompanying the assessment, TIARA Recommendations offer strategic improvement plans and remediation support to elevate the overall security posture. This turnkey service encompasses both Sangfor hardware and software, enabling customers to rapidly acquire a comprehensive understanding of their existing threat landscape. On the other hand, the MTR service is an ongoing initiative focused on thorough threat analysis and asset identification, which enhances the effectiveness and efficiency of daily security operations. Additionally, the MTR services contribute to the improvement of the organization's overall security posture and support the evolution of security operations. Furthermore, as part of the MTR Root-Cause Analysis, Sangfor's security experts perform in-depth investigations to identify the origins of security issues and provide actionable long-term recommendations for enhancement. This dual approach ensures that clients not only understand their current vulnerabilities but also receive the guidance necessary to strengthen their defenses over time.

Enhance your efficiency by shifting away from the conventional bottom-up method of managing IT infrastructure. Monitor business operations and manage events by identifying and evaluating incidents that influence the organization, then respond appropriately. Establish and execute telemetry from the perspective of the end user to effectively troubleshoot business challenges instead of merely reacting to changes in infrastructure components. By exploring the fundamental metrics, events, and logs of the infrastructure, TrueSight empowers you to tackle the root causes of application performance degradation. Utilizing predictive analytics, it can alert IT teams when a metric falls outside acceptable ranges up to three hours before it breaches the established baseline. Furthermore, it is crucial to pinpoint and rank the most critical business challenges, regardless of their origins, to significantly streamline subsequent event and impact management tasks. This proactive approach ultimately fosters a more resilient IT environment, ensuring smoother operations and better alignment with business objectives.

Achieve a comprehensive understanding of your business, streamline operations, and identify avenues for expansion with a solution tailored specifically for Marine dealerships. Consolidate all the various aspects of your business into a single integrated platform, allowing you to exert greater control over your operations. Empower your staff to accomplish their daily responsibilities from any location within the dealership using mobile devices, ultimately enhancing productivity. Obtain a holistic perspective of your dealership, regardless of whether it encompasses one site or multiple locations, to detect possible challenges and areas for growth. Enhance the functionality of your dealership software by incorporating top industry tools and supplementary products. Equip your sales team with the latest resources to efficiently manage and convert leads, enabling them to secure more transactions in a shorter time frame. Additionally, support your service department by centralizing all service records, boosting technician efficiency, managing deadlines, and meeting customer expectations more effectively. By integrating these solutions, you can foster a more agile and responsive dealership environment.

Meraki Insight empowers IT administrators to enhance the user experience by significantly speeding up the process of identifying network or application issues. The efficiency of cloud applications depends not only on a robust and well-structured local area network (LAN) but also on the effectiveness of the service provider's infrastructure, the wide area network (WAN) or Internet, and the remote software-as-a-service (SaaS) application in use. Overwhelmed IT teams gain valuable insights and experience a notable decrease in troubleshooting efforts, allowing them to concentrate on the genuine sources of user dissatisfaction and deliver quicker and more effective solutions. This swift resolution of issues provides IT professionals with extra time to address the core priorities of their organization. To utilize Meraki Insight, a collector is necessary for data gathering, and the Meraki MX platform can seamlessly be upgraded to serve this function. As data traverses both LAN and WAN interfaces, deep packet inspection enables IT to identify the fundamental cause of issues, offering straightforward visibility into performance throughout the entire process, thus further enhancing operational efficiency. Ultimately, this holistic approach not only streamlines troubleshooting but also leads to an overall improvement in service delivery.