Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Designed by developers for developers, 3Q is an API-first video infrastructure platform that eliminates unnecessary marketing and gives you direct control over your media backend. Whether you're developing video portals, streaming apps or custom OTT solutions, 3Q provides the programmable backbone you need. Our comprehensive REST API and native SDKs let you automate workflows, from ingestion and transcoding to AI-driven metadata extraction (speech-to-text conversion and automated chapter creation) and deployment. The 3Q HTML5 player is barrier-free and fully customisable, operating entirely without cookie consent requirements. We natively support mixed codec streaming (HEVC + AVC) in both HLS and DASH, dynamically falling back based on client capabilities. Hosted entirely on our own European bare-metal servers, 3Q helps you to avoid US vendor lock-in and privacy issues, providing a scalable, programmable video pipeline that integrates seamlessly into your existing CI/CD environments.
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Obkio
Obkio is a simple Network Monitoring and Troubleshooting SaaS solution that allows users to continuously monitor the health of their network and core business applications to improve the end-user experience.
Obkio identifies the cause of intermittent network problems, VoIP, video, and applications slowdown in seconds so you can troubleshoot before they affect your end-users.
Deploy network monitoring Agents at strategic locations in a company's offices or network destinations such as data sites, remote sites, external client sites, or public or private clouds to continuously monitor performance using synthetic traffic exchanged every 500ms.
Obkio continuously tests and measures network metrics, such as latency, jitter, packet loss, quality of service and customer experience via QoE (Quality of Experience).
The app alerts you as soon as a problem occurs or even if there are signs that a failure is about to happen. Not only does it alert you and pinpoint the source of the issue, but it also allows you to go back in time to complete a diagnosis.
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MPEG Monitor
MPEG Monitor stands out as a distinctive tool that allows for the real-time assessment of perceived quality (referred to as QoE: Quality of Experience) for multiple MPEG-2 or MPEG-4/AVC (H.264) programs on a single device. Traditional monitoring systems typically focus on measuring packet loss (known as QoS systems) or verifying the syntax of transport streams, such as checking values like PCR, but they fall short in understanding how the errors they detect affect the perceived video quality (QoE). In contrast, MPEG Monitor goes a step further by performing video decoding, which provides precise insights into the decoding process and how the images are ultimately displayed to the viewer. This capability makes MPEG Monitor a comprehensive solution for monitoring quality of experience, offering valuable information that enhances understanding of viewer satisfaction. Ultimately, this innovative approach ensures that broadcasters and content providers can deliver superior viewing experiences by addressing issues that directly impact the audience's perception of quality.
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