Alternatives to MS Shift

HotelFriend is a cloud-based software for hotel management. It simplifies the process of serving guests and makes their stay more enjoyable by automating the organization of work, direct sales of rooms and services, as well as the management of work. It allows you to manage your sales online from any device anywhere in the world, analyze guest behavior, and increase the income. We make sure that you are 100% in compliance with the latest regulations, including GoBD, TSE, GDPR, and DSFinVK. Start your journey with a trusted team of innovators who are here to put you at the center of what you do.

Only platform that combines messaging and concierge. This allows for contactless communication and trip planning, to create exceptional customer experiences. Engage with guests via their preferred channel or app such as WhatsApp, WeChat and FB Messenger, LINE SMS, LINE, SMS, and more. You can manage conversations in your hotel easily and let your guest communicate in more than 100 languages. Your own app allows for rich messaging at all stages of your guest's stay, from pre-arrival through post-stay. Allow guests to have a completely contactless guest experience. This includes contactless check-in & check-out, digital mobile key and guest folio.

Intelligent guest CRM that uses SMS texting to send recommendations, itineraries, and other requests. TripSee Concierge offers personalized attention to each guest, resulting in a stronger, more meaningful relationship and improved guest re-bookings. Hoteliers who create an unforgettable experience for their guests will be more likely to book again the next time they stay at a hotel. TripSee Concierge allows you to create a unique experience for your guest, including personalized recommendations and fully-planned day trips that are tailored to your preferences.

Orana is a leading SaaS provider for Hotels, Motels and Boutique Hotels. We provide the best Hotel Compendium App i.e. This is nothing more than a digital Guest Welcome Book that will help your visitors and enhance their experience with you. This digital welcome book offers a great alternative to the old printed compendiums. It provides all the information visitors need about your hotel, nearby places, food etc. They can access the app on their mobile phones. This Digital Hotel Compendium has many benefits, including: You can access it from anywhere, attractive user interfaces, fully contactless solutions, unlimited information updates and individual access for every customer. It is also environment-friendly, offers guest messaging in multiple languages, provides notifications, dials contact numbers and views web pages.

Concierge Organizer can establish links with other softwares for hotels and suppliers. These interactions are secure and don't result in data loss. This section is for recurring tasks that are assigned to a person/group. Daily, the checklist is generated. Multiple checklists are possible to be created. The Concierge can suggest temporary events with one click on confirmations sent to guests. You can track outgoing and incoming items in separate sections. Multiple services can be linked together. You don't lose anything if a service is cancelled or modified. Reports can be easily generated with just one click. Concierge Organizer gives you greater control and supervision over all information. Smart and powerful system of templates that you can use immediately, which are relevant to your hotel communication as well as your activity.

Our chat-based concierge can triple your customer service response times. It automatically routes requests and makes reservations for immediate fulfillment, leaving your support team free to handle more complex requests. Personal conversations on multiple channels will help you build relationships with your guests during and after their stay. You have full control over all areas of your property. This allows you to easily access and manage micro and macrosystems from one location. We assist your team to quickly adapt to the new system with on-site tutorials and informative onboarding walks.

GuestService is a standalone product that allows for end-to-end guest engagement. The online portals allow you to take new orders and manage guest inquiries. You can provide service to your guests from any area of the internet, mobile, kiosk, lobby, or kiosk. You can satisfy your customers, increase customer loyalty, and increase your revenue with one product. GuestService makes sure that your guests receive the best service possible. They can send their requests, place orders, and track their status via the mobile. Your guest will be able to find out about your hotels, services, and other nearby places. They can also use the digital concierge service. There is no additional setup fee. Select your package and you can instantly get started using it. Our online chat team is available to assist you during the setup phase.

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking. Key features include: • Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations. • Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered. • Room Upgrades: Automatic processing of upgrade requests. • Guest Inquiries: Automated handling of pre-arrival and in-stay questions. • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic. • Staff forwarding: Forward more complex guest inquiries to staff. • Amenities: See all amenities with visualization, general info and reservations. • Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest. • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.

Know your guests' preferences. Make data-driven decisions. Your hotel can achieve unprecedented levels of excellence. Triparound X can help hotels promote and manage ancillary services, both onsite and onsite. Triparound X allows hotels and front-desk/concierge staff to instantly view availability and book experiences such as tours, rentals and spa treatments. Triparound X can help you increase your revenue, capture valuable information about sales trends, and drive customer engagement and satisfaction. Your guests will be excited. You can create memorable experiences for your guests with just a click. You can create unforgettable experiences for your guests by creating sailing trips in beautiful waters, daily tours through picturesque villages, and hiking adventures in stunning landscapes. Enjoy the most amazing experiences. Book Now

EZStay™, a contactless system for managing guests in the Hospitality sector, is a guest management system. A powerful admin console is bundled with a guest app for hotels. This allows hoteliers to digitize the entire guest experience, including concierge, housekeeping and table reservation. EZStay™, which you can personalize with your brand, can be customized digitally with terms and conditions, and invoices. This will allow you to offer sustainable hospitality. EZStay™ also allows you to slice and dice data with intelligent analytics on key performance indicators like ADR, RevPAR and Occupancy Rate. This is a great way to ensure revenue assurance. The powerful AI engine at its core allows you to drill down KPIs by property or clusters, country, and based upon what is most important to your needs.

With the help of mobile tools, digital concierge and excellent information flow, you can make your guests and employees' lives easier. protel VOYAGER, an award-winning app, allows you to publish an app with your branding using protel PMS. Our vision is to create the technology ecosystem for the global hospitality industry. Mobile tools, digital concierge, excellent communication, and more allow guests and employees to have more time. You can view and modify your personal profile information. Add your preferences and special requests. Mobile keys and check-in are required for room admission. Check out the invoice. Book additional services like room service. Request housekeeping or room maintenance. View information about the hotel and specials. All the content provided by the hotel is available. Modern PMS systems are the heart of any hotel business. A PMS that seamlessly connects with the best technology in the industry is the best.

The most advanced digital hospitality solution today will take your art to the next level. Our platform enables hospitality professionals to improve their performance, increase profitability, and boost their brand all from one platform. We help our guests have a more enjoyable, personal, and memorable experience. Smart automation takes away the time-consuming tasks so you can concentrate on what really matters - your guests. Duve allows guests to have an unforgettable experience, which will help you increase your revenue. Our platform allows guests to receive perfectly timed offers that showcase all your services in an easy and personal way. Duve makes communication easy by making it smart, flexible, and friendly. This will make your guest experience memorable and more manageable for both you and them.

Check-in and checkout are easy using the interactive Tape Chart. Flexible folio control, customized and automated letters, manage bookings. Full range of back office reports, including Occupancy and Bookings, Revenue, Batch, and many others. EMV Payment Gateway - Latest POS Hardware. Automated Authorizations Swipe/Tap/Dip wireless and ethernet devices. To automate your property, leave the Kiosk unattended. Use industry APIs to create your own Booking Engine. Our Concierge and Request System includes APIs and Webhooks to allow staff and guests to communicate. APIs allow you to make your property as flexible as possible, from pre-arrival to in house guests. Two-way seamless integration to all GDSs and major OTAs. This includes multiple rates, availability, bookings, and bookings.

Reduce the number of front desk requests and wait times by over 25%. Save 56% on brand quality audits. Improve your NPS by more than 35% while simultaneously increasing your RevPAR. Your guests will be more engaged than ever before, with an increase of 60%. You will be able to respond quickly and accurately in just minutes. By leveraging a unique guest profile, which is constantly expanding, you can provide a customized experience to your guests. This allows for granular targeting and micro-segmentation. Revenue can be generated from within the hotel by up-selling, referring guests to nearby activities, partnering with promotions, and completing in-stay transactions. VenueLytics, a comprehensive AI-based guest experience platform and data analytics tool, dramatically improves guest engagement to make you more profitable. Respond to online and in-stay reviews and feedback instantly.

One system designed for today's business. It includes CRM, PMS, and invoicing. Personalize every guest's stay before they arrive. Communicate with your guests in the manner they prefer: text, email, or voice (Amazon Alexa). Your guest will first interact with your hotel by receiving a confirmation email. Then, they will receive a post-stay survey. Neither of these provide an interactive channel for guests to communicate with you. Automated streamline communication is available from before your guests arrive to after checkout. This happens without your staff having to lift a finger. You can give them the opportunity to make any pre-arrival arrangements, notify them when their room will be ready, and ask them how they are after they have checked in. After they have checked out, you can thank them for staying. Negative feedback is not only difficult to gather, but it also makes it less likely that guests will leave positive feedback.

Your guests can make third-party reservations easily. ResortSuite CONCIERGE allows properties to manage external reservations and partner information. This is another way to personalize and deliver five-star guest experiences. Display the services available to third-party providers, including pricing, availability, rates, and special alerts for guest. Access to the complete history of all external reservations for a guest to ensure exceptional guest service and increased guest loyalty. To ensure that your staff have the most up-to-date information, you can record interactions and preferences. The multi-vendor approach is ideal for concierge operations that use a corporate standard to manage their PMS or POS.

Visitor experience and attraction technology that helps you grow your business. Leisure businesses can unlock new revenue, lower costs and improve customer experience. Cloudline is an easy-to-use, customizable digital solution for managing guests and sites. It enhances the visitor experience while providing efficient, tailored assistance. Streamline operations, analyze data from customers and improve your business performance.

AIPEX allows hosts automate guest interactions and raises the bar for guest experience. AIPEX Virtual Concierge, which uses voice and a touchscreen interface, is the most advanced technology currently in use at hotels and vacation rental properties. Hosts can save time, increase turnover, generate incremental revenue, increase occupancy, and delight customers. The AIPEX portal allows hosts to tell the voice assistant exactly how to respond to guests' questions. A variety of images and proactive messages can be displayed to engage guests in a common area. On average, guests interact with the device five times per day. AIPEX is a device that was designed for hospitality and can be used in more than 7000 short-term rental properties.

Hotefy customers reported an increase in the number and average rating of customer reviews. Hotefy's on-demand service can reduce staffing requirements and allow you to consolidate outlets and kitchens. Average revenue per customer up to 30% Some customer demographics increase by more than 1000%. The hotel's staff will be less needed to patrol the service areas. Hotefy makes it easy for your customers to order anywhere they want, without having to wait for a server. You can consolidate outlets into one or fewer basic menus that are served by a single kitchen. You will get feedback from your customers directly if you have a customer feedback system. Hotefy's core value is customization. Pre-built pages can be used to get started in minutes, or you can create pages and styles that best suit your brand. Fair subscription pricing, no commissions or room upgrades. Our plans are priced based on your occupancy and include unlimited rooms.

Allow lean hotel staff members to do the most important work in the most efficient manner. ALICE is an all in one platform that streamlines operations, communication, increases productivity, and improves guest satisfaction. All tasks and teams can be connected, tracked, understood and optimized...in one location. Smart and efficient task management and distribution will increase productivity. Transparency and visibility into all operations will help you make the best decisions for your hotel. You can use actionable data to hold specific hotel departments and individuals accountable. Hotel operations management platform that allows for improved communication, task management, guest satisfaction, and more.

How can our Smart Hotel app help? Digitize your guest journey, engage with guests, streamline operations and optimize your restaurant ordering! Our platform allows you offer in a single app a number of tools that allow your guests to check in and out online, access their rooms with a digital code, make in-room requests, chat with the staff through a ChatBot and have access to a tailored City Guide with GPS guided routes and useful information like weather, news and flights. Allow guests to speed up the check-in process by submitting their personal preferences, marketing consents and passport before arrival. Allows online payment with Credit Card, including pre-authorization and tokenization. All data is automatically updated within the PMS.

Our Hinfo digital hotel compendium allows guests to stay up to date with details and services at the property they are staying at, in addition to details on recommended local attractions, restaurants, supermarkets etc. Your property can benefit from our interactive digital solution, with reduced overheads, increased opportunities for revenue generation and improving guest satisfaction. Hinfo is accessible via a mobile app and web-based solution, with QR code options available. The vast majority of guests are choosing to access the property hotel compendium details via our mobile app and provides a similar but personalized experience at each member property that the guests are staying at.

The only conversational AI framework specifically designed for cities and city marketers will improve urban experience and optimise customer support. Our technology is used by cities and municipalities to manage knowledge, optimise citizen service, automate tasks, and broadcast city-related updates. They can process tedious and painful tasks, complaints, and queries more efficiently. Invest in citizen-centric initiatives that improve the citizen experience and allow your organization to operate at its full potential. Destination marketing organizations use our technology to automate customer service, increase content reach, and transition to a 24/7 organization.

Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. These tools provide each staff member with the necessary resources to effectively manage their workload, fostering clear communication and generating valuable insights for management to make informed, data-driven decisions. Validated and approved by numerous global and local hotel chains, Vouch has helped hotels across APAC solve core problems faced by the hospitality industry today.

aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It provides hoteliers with a unique way of delivering a better guest experience. This will increase engagement and loyalty, and help them to regain their guest relationships. Guests can check in online, chat with the front desk, order room services, view menus, request extra towels, book shuttles, and much more without ever having to pick up the telephone. Reduce unnecessary paper clutter in your rooms and save money. On their own devices or in their rooms, guests can view the directory, menus and channel guides, as well as information about nearby attractions. Multi-language support allows guests to communicate with staff and improve their guest experience. Guests can now request room cleaning service on-demand, order extra towels, book shuttles, raise maintenance issues, set up wake up calls, and DND from their mobile device or in-room device. They don't need to call the front desk or go to the front.

We develop, install, support and maintain bespoke digital solutions for premium hospitality venues of all types. Our mobile apps and hospitality websites enhance guest experience, prioritize guest safety and health, reduce printing costs, streamline processes and leverage brands to empower management and drive revenue. SmartCellar is the original, patented, and highly acclaimed SmartCellar. It can be used in restaurants, bars, or private collections. SmartTouch and SmartCellar products can be used on any platform. Each application is designed and built to meet the exact requirements of our clients. Our three-part system includes guest-facing, staff and administrative modules. These modules allow our clients to make instant edits and updates to critical information. We maximize efficiency and increase revenue for your bottom line.

Bigsib, an Artificial Intelligence Chatbot, is designed to provide rental hosts with continuous customer service. Its advanced artificial-intelligence and natural language processing capabilities integrate the host's support material and property specifics in order to provide tailored and accurate answers to guest inquiries. The platform is designed to facilitate communication, encourage personalized interactions, and include functionalities such as response scheduling, manual response approval, and automated follow up for enhanced efficiency.

FCS1 brings together all the technical know-how from FCS' hospitality solutions into ONE app. It has been redesigned to meet hotel's changing needs and is also modern in style. FCS1 has 19 modules, and they cover all aspects of your operation, from service delivery and cleaning to complaints and overall operations. With FCS1, you can create a hotel management solution that suits your needs. No obligation access period. Enjoy all that FCS1 has on offer. Access the various modules securely with one username and password. Automated escalate cases to ensure tasks are completed on time. Access FCS1 from any device connected to the internet. Installation is quick and easy. No more complicated installations You can manage up to 10 properties with one account. Click on the pins on the map to view all pending jobs.

It's easy to submit a service request. You can schedule a service request, or browse special services during your stay. These requests can be made using the hotel's mobile browser or on the hotel's in-room tablet. Mobile convenience is now possible. You can control the lights, fans, ACs, and other appliances using your mobile phone or tablet in your room. Your mobile can be used as a remote control for all IR devices within the room by installing our IR blaster. There are many features that the hotel can provide, including shopping recommendations, taxi services, and places nearby. Chat is available for guests and staff communication. There is no need to ask for or carry room keys. Your mobile phone can be your key throughout your stay.

Hottel.io provides a 5-star entertainment and engagement system for hospitality operators looking to welcome guests with an interactive two way system that offers exceptional services. It is a cloud-based In-room TV system that can be used by content providers, content distributors and system integrators.

INTELITY provides the most comprehensive guest engagement platform and staff management platform for luxury residential, hotel, casino, cruise and cruise markets. We offer fully integrated solutions that allow you to connect and manage your staff and guests on a single platform. Schedule a demo to learn how you can create a touchless guest experience. INTELITY offers a contactless mobile key and check-in experience. It has heightened hygiene protocols and reduced physical interaction. Mobile Check-In allows guests to bypass the front desk and head straight to their rooms. They can then use their Mobile Key to gain access to their room. This reduces face-to-face interaction with staff. INTELITY is the leader in hospitality engagement technology. They offer the most innovative and high-quality Guest Services Platform that can be used on both mobile and in-room devices.

ConciergePad, a SaaS platform (software as a Service), offers a complete suite of features that cater to every industry. Screen for sex offenders, manage volunteer screenings and applications, capture early release or aftercare sign-outs and monitor all student behavior including tardy or automated detentions. Sign in/out students and employees, or perhaps you just need a car-line solution to manage the end-of-day dismissal. Easy sign-in makes it easy to impress customers. It's easy to notify guests via email and text. Employees can be notified by text and email when Amazon packages or lunch are delivered to their offices. CONCIERGEpad Mobile allows schools and businesses to message users to send push notifications. This will keep them informed about important information, such as emergency information or wellness.

TRACK's Hotel CRM is an Enterprise Solution that connects all guest data points in one central place. It drives increased direct bookings as well as retention by engaging guests with timely messaging throughout their guest life cycle. Hoteliers have had to integrate many different systems over the years to effectively market and communicate with their guests. TRACK's Hotel CRM allows hoteliers and marketing professionals the ability to integrate multiple software systems with Omni-Channel tools for guest communications and marketing. This allows them to seamlessly connect all their data with one place with one API. Personalize and personalize pre-stay messages for a better guest experience. After a reservation has been made, create and send automated confirmation email and text messages.

You can manage reservations and tables at one or several restaurants from any device, including a smartphone, tablet, or computer. You can customize the floorplan, timeline, and run sheet to fit your setup. This will ensure that your venue is always at its maximum capacity. Never lose a reservation again. You can turn cancellations into opportunities by allowing guests online to add themselves to your waiting lists. Walk-in guests are not allowed to reserve tables. Send walk-in guests a customized text message when their table has been set. This will keep your venue buzzing. Automately confirm reservations, send reminders to guests via email or text, and offer alternate times for filling reservation gaps. All this from your website. Obee can customize your booking widget to match the design of your website for a seamless customer experience.

Our intuitive table management software works on all devices. You can track the time a guest has been sitting, track walk-ins and wait list entries, as well as generate reports on your servers. Access your reservations from your smartphone, tablet, laptop or computer at home. We don't charge setup fees or require a contract because there is no equipment cost. You can build relationships with your customers to deliver a personal experience. Our Customer Relationship Management (CRM) tools give you quick access and control over customer information, notes, reservation history, profile pictures, and other details. We break down reservations into three types: direct (added to your staff), website and concierge. You can modify the date range and save as a PDF from our Reporting section to see graphs about each source. It allows you to track which websites send you the most customers, and to use that information to target your online advertising.

RueBaRue Guest Communication Platform helps vacation rental managers optimize operations, increase revenue and provide guests with the best experience using SMS/text automation, guest messaging via text, digital guestbooks, local area guides, surveys, Google business reviews, and more. With RueBaRue, vacation rental property managers can:

A iOS iPad App that allows visitor and client registration. The App allows visitors to sign in by entering their contact information. After that, their host will be notified via text or email. A greeting message and a name badge are displayed for the visitor on a nearby TV screen. All guest contact information and activity data are stored locally on the sign in device. They can be sent to a server in real time or exported to a file. Display a welcome message on the TV monitor. System keeps a photograph of the guest. Print guest name tag. Notification of guest arrival by email/text Import/export data to a file or database. Alerts via social media and other services. Abtech Systems understands that the Lobby or Registration Booth is the first point of contact between the public, your staff, and the public. Visitor Management is a balance of Security, Access Control Systems and the skills of a VIP Concierge as well as diplomacy as well as event host.

PRSONAS-Wayfinding™ services will provide your guests with extensive indoor wayfinding along with any number of other concierge-type services making them feel welcome with concise and clear communication in almost any language. PRSONAS-Wayfinding™ services is built with a personality that best reflects the image you want your guests to experience. Ensure that all your guests receive the highest quality customer service possible without losing the human touch. Low-touch speech engagement reduces the risk of spreading germs and viruses between customers and employees. Do you need directions? They can be downloaded to your mobile device. Your visitors will be impressed by your innovative and efficient technology. However, you can still provide a human experience. Information about local attractions, events, and other unique experiences is available to your guests. Security is a top priority. All information and maps are encrypted and secured through the Microsoft Azure Cloud.

The key to a connected, intuitive workplace is Vgreet digital visitor management software. Vgreet is more than a visitor sign- in system; it manages the entire visitor management process so that reception staff can focus on welcoming visitors. Vgreet visitor management software provides an end-to-end solution for visitor management. It includes a touchless visitor check-in kiosk, a digital receptionist service, room booking integrations, and much more. Send a branded email to visitors, containing full confirmation of all details such as time, date, host name and photo, and wayfinding directions help them to find the meeting room location. Send visitors registration documents such as NDAs or Health and Safety information to sign prior to arrival.

You can add all information about your services and facilities to the Digital Guest Directory. Then, you can create the Booking Systems that you need. To reinforce your brand, customize your Guest App with your logo and colors. Your app will be available to your guests in no time. You can respond to guests' inquiries, send them direct messages to inform them, and analyze the data to make better hotel decisions. They will be able to manage their entire stay with an easy-to-use app that provides real-time information. All this from their smartphones, and without downloading. You can centralize all guests' requests and monitor the status of each task from your staff's smartphone. To inform your clients about the status of the management, send them direct messages.

Our software offers all the time-saving features that you need to grow your company in an easy-to-use and user-friendly manner. Online and in-house bookings. Your calendar management system is real-time, so you're never overbooked. Run marketing and manifest reports. To easily reconcile revenue/expenses, and identify future opportunities, sort and export data using user-specified metrics. Confirm purchases, remind customers of trip/tour dates, follow-up to thank customers and link to rating sites (TripAdvisor. Yelp. Google. Connect with third-party operators such as Viator, TripAdvisor, and Groupon. To increase sales and profit, you can issue coupons, vouchers and discounts. All your employees should be given a sign-in information. Keep track of the history to see who made changes. Create partners like local concierges that will book online for customers.

After check-out, guests can leave feedback to the group. This gives all staff a transparent view about their stay. Guests can send a welcome message, thank-you message, and a WiFi username/password via guest whatsapp. Guests can now use their WhatsApp to contact the staff and management with any queries or concerns. This allows staff to perform service repair while the guest is still at their hotel. This ensures that there are no negative reviews in the online review. Customer delight is only possible when you have a clear view of your customer and their needs. To create a shared view of your guest, you and your team will join an internal chat group. You will be able to see all guest preferences in the chat group, even before the guest checks in. You can now complete the pre-checkin before the guest arrives. Guests can simply walk in, receive their key, and then head to the room. There are no waiting times, no queues, and no wait times.

Don't wait for your guests or staff to get back to you. With a single tap, send notifications via SMS and LRS pager messages. LRS Connect will keep your operations running smoothly. Engage your guests or staff in the most convenient way for them. LRS Connect supports SMS, pagers and QR codes. It also supports buttons and personal mobile devices. An on-screen performance dashboard allows you to monitor operations. Analyze reporting data and export data via CSV and robust APIs to understand guest and staff interactions. In seconds, add guests to the guest list, estimate their wait time, record customer preferences, and export data via CSV or robust APIs. Staff can communicate instantly and assign tasks in real time to ensure smooth operations. You can manage your business from any browser on any device, anywhere and at any time. Additional software is not required.

The way people communicate has changed with technology. Make guest communication simple and easy via SMS or other messaging apps. Automated responses answer common questions so guests don’t have to wait long for an answer. Scheduled messaging can be used to greet guests, check in during their stay, remind them about upcoming activities, and give them a warm welcome. To gauge how guests are enjoying their stay, use in-stay surveys. Any problems can be fixed immediately, ensuring that guests have a better stay. To increase guest engagement and book direct, you can use hotel text-messaging. Collect the right information and upsell room upgrades, early check in, and other services to guests. List the policies of your property on the registration forms so guests can agree to them.

Maverick lets you recognize, reward, and recognize your best guests, regardless of how they booked. Maverick helps hoteliers to know their OTA customers as well as their direct customers. The powerful, robust guest management software aggregates all guests' profile data from Windsurfer®. It matches and cleanses profiles, and creates microsegments to optimize guest communication. Maverick includes an integrated marketing program that allows for text and email marketing, as well as campaign management. Profile Management allows guests to clean up and consolidate their profile data from all connected systems. This gives them a complete view of their behavior and habits. Users can create standard fields, profile matches, and merge criteria.

It is crucial for tour operators to quickly build itineraries and send the quotations to customers before they move on to another operator. It is becoming more apparent that the fastest solution wins in the online world. TourSoft was created to help you do just that. Travel companies have been slow to adopt CRM software as a standard for managing their data. It is a vital piece of software that integrates with the booking system and invoicing system. It is easy to create itineraries quickly using an intuitive user interface. You can also save and reuse itineraries automatically. This will increase the efficiency of your travel agent team. Customers can easily and quickly share itineraries online. Agents will be notified via email and in-app about customer actions. Customers can comment on or share feedback about the itineraries they have received.

Automate your booking process Automata is the most powerful automation tool for short-term rental. Automata handles all tasks associated with a guest booking so you can concentrate on growing your rental business. Automata helps you create a great guest experience, so you can save time and be a super host for vacation rentals. Automata is part the Tokeet Suite. Your guests will have a memorable experience with Automata. They will receive the right information at the right time and in their native language. Your staff and guests will be informed at all stages of the guest journey. You can communicate with your guests and staff via SMS, push notification, or email. Keep everyone informed about any changes to the booking details. When guests reply to your SMS or email, the message is automatically saved in their Tokeet thread.

Vamoos is an app for hotels, villas, and travel agencies. From the moment guests book, to the time they leave, you can connect with them and give them all the information they need. It offers over 25 features that will help you create the best guest experiences. These include 24/7 messaging, beautiful imagery and daily itineraries. A countdown timer, offline accessibility, points-of-interest, push notifications, interactive maps, and fully booked services. Enjoy 50% higher rebooking rates, and greater customer loyalty Provide a memorable customer experience that guests and travellers will love. Vamoos Connect is our latest innovation. Vamoos Connect is a revolutionary tool for the hospitality and travel industry. It can be used by hotels, villas, and travel companies.

SMS Workflow is a web-based Short Message Service (SMS), marketing platform that offers workflow management, outbound broadcasts and keyword management. It also allows for scheduling and reporting. SMS Workflow is a powerful texting platform that allows you to personalize and automate your marketing campaigns, generate more leads and build and sustain better relationships with customers. SMS offers free consultation, concierge services, one-on-one personal support, and an out of the box text message marketing solution to help reach your marketing goals.

Engage your guests in the same way that a movie engages an audience. Chatbot and Messenger web widgets for hotel websites. Get to know your website visitors. Allow them to chat with you while they are visiting your hotel's site. Continue communication after they leave. Every lead can be turned into a guest. Direct Bookings will save you time and make it easier for your staff. You can get to know your guests before they book a room. Before they arrive, get to know their preferences and interests. Send a special wine tour to a wine enthusiast or surprise an art lover by giving them complimentary tickets to a nearby museum. Communicate with your guests live. You can use social messaging (like Facebook Messenger or Whatsapp) as well as SMS texts to help them solve their problems, answer questions, and provide highly personalized and curated experiences. 13% of chat queries result in a direct booking.