Viqal Description

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking.

Key features include:
• Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
• Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered.
• Room Upgrades: Automatic processing of upgrade requests.
• Guest Inquiries: Automated handling of pre-arrival and in-stay questions.
• Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
• Staff forwarding: Forward more complex guest inquiries to staff.
• Amenities: See all amenities with visualization, general info and reservations.
• Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest.
• Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.

Pricing

Pricing Starts At:
€2.99 per room/month
Free Trial:
Yes

Integrations

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Company Details

Company:
Viqal
Year Founded:
2020
Headquarters:
Netherlands
Website:
www.viqal.com
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Media

Virtual Concierge

Virtual Concierge

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support

Viqal Features and Options

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Viqal User Reviews

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