Viqal Description
Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking.
Key features include:
• Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
• Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered.
• Room Upgrades: Automatic processing of upgrade requests.
• Guest Inquiries: Automated handling of pre-arrival and in-stay questions.
• Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
• Staff forwarding: Forward more complex guest inquiries to staff.
• Amenities: See all amenities with visualization, general info and reservations.
• Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest.
• Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.
Viqal Alternatives
Retreat Guru is the ONLY all-in-one retreat management software. It was built specifically for retreat centers with all of their needs, complexities, and concerns in mind.
It does everything you need to make your retreat processes efficient and easy to handle. It will help you save tons of time while easily helping you set up and manage your programs.
Some of the key things that set Retreat Guru apart are:
- Software built for yoga, mediation, health & wellness, plant medicine, spiritual, buddhist, christian, and faith-based centers.
- Accept bookings instantly and set up your program listings in minutes.
- Show your real-time bookable inventory so guests can book their room with programs.
- Automatically generate guest statements.
- Access detailed meal, housekeeping, accounting, and other reports.
- Automatically send guests pre-arrival and post-departure emails.
- Collect rental inquiries from other retreat leaders looking for space.
- Offer special discounts and flexible payment options for guests.
- Offer the same room as a single, double or triple based on who books it first.
- Keeping your entire team in sync by storing all retreat data in one place.
Learn more
Our easy-to-use online booking engine and reservation software will help you increase revenue and streamline your operations.
Our cloud-based solutions allow you to optimize the guest experience before, during, and after your stay. Our integrated payment processing makes it easy to train staff and implement automated processes that will improve operations, guest management efforts, and secure payments.
- Increase Operational Efficiency
- OTA/Google Hotels Connections
- Real-Time Rates/Availability
Multiple Calendar Options
- Upsell Addons and Packages
- ADA Search Filters
24/7/365 Support (Phone and Email)
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Alliants
This unique platform merges messaging with concierge services, facilitating contactless communication and travel planning to enhance customer satisfaction. It allows for proactive engagement with guests through their preferred channels or applications such as WhatsApp, WeChat, Facebook Messenger, LINE, SMS, and even within the hotel's own app or website. Conversations can be managed seamlessly across the hotel, enabling guests to communicate in more than 100 languages. This platform ensures a rich messaging experience within the hotel’s application at every phase of the guest’s journey, spanning from pre-arrival to post-stay. Guests can enjoy a fully contactless experience, which includes features like digital check-in and check-out, mobile keys, guest folios, personalized recommendations, request handling, and real-time digital itineraries tailored to their needs. This innovative approach not only simplifies communication but also enriches the overall stay, creating memorable experiences for each guest.
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Zenya
A comprehensive system designed for modern enterprises integrates CRM, PMS, and invoicing capabilities all in one. Each guest's experience can be tailored even before they set foot in the hotel. Communication can occur through their preferred method, be it text, email, or voice (such as Amazon Alexa). Guests typically only interact with the hotel through a standard confirmation email and a post-stay survey, which fail to establish an engaging communication channel. Streamlined automated communication enhances the guest experience from pre-arrival to post-checkout without requiring any effort from your staff. This allows guests to make pre-arrival requests, receive notifications when their room is prepared, share their feedback during their stay, and express gratitude after their departure. However, simply encouraging guests to provide positive reviews yields limited outcomes, and this complicates the process of growing a social media following for the hotel. Moreover, fostering an interactive relationship with guests can significantly enhance their overall experience and loyalty.
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Pricing
Pricing Starts At:
€2.99 per room/month
Free Trial:
Yes
Integrations
Company Details
Company:
Viqal
Year Founded:
2020
Headquarters:
Netherlands
Website:
www.viqal.com
Media
Virtual Concierge
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support
Viqal Features and Options
Chatbot Software
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Viqal User Reviews
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