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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At the Concierge Desk, every moment is crucial, as guests require immediate information, and unnecessary steps can hinder service efficiency. The Concierge Suite provides a user-friendly task log with an enhanced workflow designed to streamline guest interactions. Concierges are adept at juggling multiple tasks simultaneously, and the ability to customize your task log according to your specific needs significantly boosts productivity. Our system enables you to accomplish your responsibilities with fewer clicks, allowing for the creation of personalized directions and printables while saving frequently used routes. You can easily locate nearby businesses, access maps, and obtain directions to assist guests promptly. Additionally, you can share this information directly with guests to ensure they reach their destinations efficiently. The system features a trackable texting capability, enabling seamless communication with guests while maintaining a history of past messages for easy reference. Moreover, our print-on-demand document library minimizes paper waste by allowing e-sending of custom itineraries and confirmations. To maintain a cohesive brand image, the platform also offers updated custom layouts for confirmations and itineraries, ensuring your team remains informed and aligned. This comprehensive suite of tools ultimately enhances the guest experience while boosting operational efficiency.

Description

A comprehensive system designed for modern enterprises integrates CRM, PMS, and invoicing capabilities all in one. Each guest's experience can be tailored even before they set foot in the hotel. Communication can occur through their preferred method, be it text, email, or voice (such as Amazon Alexa). Guests typically only interact with the hotel through a standard confirmation email and a post-stay survey, which fail to establish an engaging communication channel. Streamlined automated communication enhances the guest experience from pre-arrival to post-checkout without requiring any effort from your staff. This allows guests to make pre-arrival requests, receive notifications when their room is prepared, share their feedback during their stay, and express gratitude after their departure. However, simply encouraging guests to provide positive reviews yields limited outcomes, and this complicates the process of growing a social media following for the hotel. Moreover, fostering an interactive relationship with guests can significantly enhance their overall experience and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Alexa Smart Properties No 
Amazon No 
Facebook Messenger Yes 
Google Maps Yes 
Microsoft Outlook Yes 
OpenTable Yes 
Opera Yes 
Skype Yes 
Ticketmaster Yes 
Yelp Yes 

Integrations

Alexa Smart Properties Yes 
Amazon Yes 
Facebook Messenger No 
Google Maps No 
Microsoft Outlook No 
OpenTable No 
Opera No 
Skype No 
Ticketmaster No 
Yelp No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

MS Shift

Founded

2005

Country

United States

Website

ms-concierge.com

Vendor Details

Company Name

Zenya

Founded

2014

Country

United States

Website

zenya.io

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