LiveAgent Reviews

Summary: From my point of view its one of the cleanest ticketing systems with phoning feature. I really like the support and it's working without any bugs at the desktop.

Positive: I really like the phone in browser feature! Also the whole design is great its very easy to set up :)

Negative: The Apps for IOS are old and not working very good. You have two apps instead of one.

Summary: Everything was easy to use and integrate into our company. No big issues except on one which was solved very fast.

Positive: Very good and easy way to automate your processes in ticketing systems. Also a very good technical support with fast answers.

Negative: Nothing special so far. Some design options are not very good to administrate but there is no big problem.

Summary: Overall the tool helps our business a lot. We got now a more structured way to handle IT Problems and support our employees very well. Also the time increased for troubleshoot because we receive also in the beginning the necessary informations.

Positive: - Easy to integrate and to handle
- A lot nice reporting functions
- Helps in helpdesk work cause of template function
- Fast and good support work

Negative: Couldn't say something negative at the moment. Everything works as expected.

Summary: Superb solution for requirement of a ticket system for support with agent assignment. Live Chat. Multi-Domain support for one price.

Positive: Very fast support if you have an issue, live chat is very professional and helpful. Multi domain support.

Negative: Be good if it linked to WhatsApp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface.

Summary: Would recommend to anyone who needs a great ticket system without the premium prices of some alternatives.

Positive: A great alternative to managing emails, now I have a ticket system and can automatically assign a support ticket to different agents based on factors of my choice; this was the solution we needed to scale.

Negative: Nothing to speak of so far. Will keep testing and update if this changes.

Summary: As the admin the best part of this product is the Department functionality and the out of box automations are fine for everyday users. We use this product for internal software support tickets, external complaint tickets, and internal systems tickets. We also put the forms in our intranet. It is a great platform.

Positive: Our main criteria was ease of use and minimal configuration to get up and running. We don't have time to code departments, automations, routing etc. that more expensive solutions require. We needed a unified solution up and running out-of-the-box. Live Agent accomplishes this. The amount of functionality and features you receive for the price is unheard of these days.

Negative: The Reporting module needs more granular options.

Summary: Overall, LiveAgent has helped keep things organized for us. The smart inbox feature is one of our favorites!

Positive: LiveAgent has helped me automate my company’s workflow and keep everything organized so that things can run smoothly.

Negative: I do not have any complaints with the software at this time.

Summary: It's a fairly priced help desk tool which is simple to implement and use. The main benefit is that it helped us to organize numerous social and email accounts into one organized view and improve our response rate.

Positive: - Straightforward and simple installation
- Social and email integrations
- Easy to learn and use
- Customer support

Negative: Nothing really. Except for UX which could use bit of an update.

Summary: LiveAgent place a vital role in creating a relationship between a company and its consumers and it can provide us a feature of using multiple languages and manage them in one place.

Positive: The biggest LiveAgent specification that in their platform we can easily connect with our clients, and it helps us for generating sales.
One of the best features about their customer service that they can provide assistance to their customers.
Another things that I like about this software that along with my client we can assure the attendance of employee and staff.
It's interface is easy to learn and use as we use like email.

Negative: We are not able to change or edit the tag after creating it.
We can not put call on hold.

Summary: LiveAgent saves me a lot of time in supporting my customers. I used to have a mess in emails. Now they are all nicely arranged.

Positive: LiveAgent is very useful ticketing system. I like it. All my emails are kept in order what makes my customers happy. They know, that all their email will be answered as soon as possible.

Negative: There is nothing what I dislike when I use LiveAgent.

Summary: Phone calls, e-mails, live chat messages and social media all can be handled form one platform. That is just great.

Positive: The biggest benefit is that this platform does not give you any reason to open more tabs. Everything needed is here.

Negative: The mobile app is a bit outdated and there is no interaction with WhatsApp...

Summary: My overall experience that I‘ve had so far was very satisfying and i would recommend it to friends anytime.

Positive: I liked the way the interactions and user friendly design made an easy experience for me personally.

Negative: For me personally i don‘t think there‘s a lot they could improve.

Summary: Would recommend to anyone having a business, in need of managing a lot of customers and clients, time saving and great value for money.

Positive: Very easy to use, very handy, very practical, easy to understand, improves management between costumers a lot.

Negative: Could be produced sustainable, more sufficient, sometimes they make things mire complicated than they are.

Summary: LiveAgent offers elaborate way to immediately communicate with different business players globally. There is consistency in handling different needs for customers.

Positive: LiveAgent ensures there is successful way of communication through Live chats. Also, the time for responses is little, hence, no delays. The price for LiveAgent is fair.

Negative: LiveAgent has features that works for the good of all the users, be them individuals or companies. Great solution for clients.

Summary: Great overview.
Everything is in one place.
E-mail, phone calls, e-mail: everything is possible".
Integration with Social Media.

Positive: 24/7 available.
Everything in one place.
Live chat, phone calls, e-mail for an unlimited amount of users.

Negative: No integration with WhatsApp, Instagram and LinkedIn.