LiveAgent Reviews

Summary: I had a wonderful customer experience and they were very quick to answer any of my questions during the setup phase.

Positive: Extremely reasonably priced, has all the features I would want for our SaaS marketing automation. We also use it for our tutorials.

Negative: I wish it had templates to choose from when setting up my page.

Summary: I have had a great experience with LiveAgent, our company has had a better organization since we’ve been using the platform.

Positive: It enables a great teamwork and facilitates your organization. Easy to use daily. The app is great so you can also work on your phone.

Negative: Sometimes it deletes what you have written because your internet is lacking

Summary: It allows me to save a lot of time.

Positive: I am very happy to have LiveAgent, it helps me a lot at work.

Negative: Sometimes it bugs or it works a little bit slowly.

Summary: Very happy that we use LiveAgent! We are more productive because it allows us to save time. Since we use Live Agent we never forget to reply to any email because it reminds you when you opened the email but didn't answer. Great Software!

Positive: Live Agent is very easy to use and it allows us to have a clear overview of our emails.

Negative: Only experienced some bugs but still works very properly.

Summary: So easy to use for email management. It helps me a lot managing my emails because it gives you a clear overview of all the emails of a specific department.

Positive: We never had a clear overview of all emails and since we use LiveAgent it's working more than 100% better.

Negative: Sometimes there are weird errors which pop up but it's still working properly. The IOS Design could be improved.

Summary: This software helped us a lot with all our emails that we get on a daily basis. I would definitely recommend it to everybody who searches for a good email management software for businesses.

Positive: - Clear overview of all tickets.
- Many features and customizations which can be made.
- Helps businesses a lot with emails.

Negative: - The IOS App Design and features can be optimized.

Summary: We switched to LiveAgent from a competing help desk about 6 months ago, and we couldn't be happier. We use the software every day, and we have never had an issue with it. It is a very dependable software — we've never missed an email from a customer (verified through our gmail accounts connected). I would definitely recommend this product to anyone with B2C needs!

Positive: The overall dependability is great — we've never had an issue with our customer communication being lost. Other features we use every day are tags which help us to keep our tickets organized by category, as well as the knowledge base which is a simple way to offer customers information at their fingertips.

Negative: It would be nice to have a direct contact when we have questions, though the chat feature on their website has worked fine when we've needed it.

Summary: 10/10 experience. We had to switch email software companies since our last one blocked customer replies from getting to us, but LiveAgent has never given us deliverability issues.

Positive: Their canned messages are easy to set up/use. I like that they offer a way to have a database of help articles that our customers can use. And the ability to tag emails under certain categories has helped us keep better track of certain types of customers.

Negative: There isn't much I don't like. I think the site design could look a little less boring but that's all.

Summary: In the overall I would say that I absolutly recommend LiveAgent to everyone who is searching for a good customer service software. You will for sure like it.

Positive: - Easy-to-use interface
- Much better customer service due to a better internal organization
- Setting priorities for your tickets

Negative: - The iPhone app could is improvable. There are a lot of functions which are only available in the web app.

Summary: Value for money it's the best ticketing system out there. It's not perfect but no ticketing system is really.. for me personally it does the job because it has all the features I need.

Positive: Very affordable, quite easy to set up & use. The tags, rules & time rules are brilliant, once you learn how to use them properly you can easily get statistics, create folders and auto-assign the tickets.

Can also generate leads from facebook & email, and integrate with VOIP phone and you got all the recorded calls on the ticket.

On top of that you can add notes & postpone as much as you like so you don't miss anything.

Price is very affordable for what you're getting.

Negative: For first timers it takes some time to learn how to use it, it's not hard but just require a bit of time and patience.

No WhatsApp integration.

Summary: Very good software with video-call, without the customer has to install any software or plugin. The support is excellent and normally you don't have to wait a long time until you get an agent.

Positive: Perfect service, you can chat with professional support 24/7 without long waiting time. Customer does not need any plugin or software for video-calls. This was for us a big USP.

Negative: One small thing I don't like, standard tool comes only with 1 admin, if you would like to have 1 agent with limited access you have to pay extra.

Summary: Overall is a very useful tool that runs smoothly and is ideal to support the customers through chat or email. I strongly recommend it.

Positive: User-friendly and reliable tool to help customers, I like that you can create filters for the different type of tickets you might have.

Negative: It bugs when login, it could be improved. Also, add more customization would be good.

Summary: Overall LiveAgent is everything you need to get your support and live chat up and running smoothly. I strongly recommend it.

Positive: LiveAgent is very user friendly and very stable. Also i love the automatizations available even thought they could have more but its more than enough for daily needs.

Negative: LiveAgent could benefit from more functionalities and also more customizing, like more skins for example.

Summary: Great product with excellent support team. Recommended for any size of business. Helpful team who made our bespoke form integration much easier to set up.

Positive: Automated ticket assignment on bespoke forms. User controls, roles and departments. Auto assigning of tickets where possible has allowed us to cut back on manual assigning across the business.

Negative: we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

Summary: Simple and very complete solution for every kind of company that needs an efficient ticketing system.

Positive: Very easy to use and very complete solution for our company, integrations with other platforms are easy and fast.

Negative: They can simplify the merging system and also the rule system can be more user friendly.