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Average Ratings 159 Ratings

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support

Description

LiveAg serves as a digital marketplace for livestock and agriculture, utilizing a unique platform that facilitates various auction formats for both producers and buyers within a single, cohesive system. This innovative approach caters to timed auctions, live events, and ongoing video auctions, effectively blending conventional sales techniques with contemporary online functionalities to establish a comprehensive center for livestock and equipment exchanges. Users benefit from the ability to engage with a broad network of buyers, auction markets, and industry stakeholders, which simplifies the marketing of cattle and agricultural goods across diverse locations. Additionally, the platform consolidates multiple sales avenues, featuring auction-style bidding as well as fixed-price listings through its Xchange option, allowing users to post livestock or equipment at a predetermined “Buy Now” price without the need for an auctioneer. Designed to enhance efficiency, LiveAg's software optimizes every step of the transaction process, ensuring a seamless experience for all participants involved. This commitment to streamlining transactions ultimately fosters a more efficient marketplace for the agricultural community.

Description

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

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Chatterbox
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Nicereply
OpenCart
ProjectManager
Quickwork
Quriobot
Simplesat
VEVS Car Rental Software
Wix
WordPress
X-Cart
Zight
web.com

Integrations

Boostopia
Braintree
CS-Cart Store Builder
Chatterbox
CloudTalk
Constant Contact Lead Gen & CRM
KonnectzIT
Mailshake
Nicereply
OpenCart
ProjectManager
Quickwork
Quriobot
Simplesat
VEVS Car Rental Software
Wix
WordPress
X-Cart
Zight
web.com

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$15.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LiveAg

Country

United States

Website

live-ag.com

Vendor Details

Company Name

Quality Unit

Founded

2004

Country

Slovakia

Website

www.liveagent.com/

Product Features

Auction

Absentee Bidding
Alerts/Notifications
Bid Management
Billing & Invoicing
Buy Now Option
Dutch Auction
Inventory Management
Live Auction
Membership Management
Nonprofit / Fundraising
Online Auction
Online Bidding
Online Ticket Sales
Proxy Bidding
Reverse Bidding
Silent Auction
Watch List
Website Management
White Label

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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