LiveAgent Reviews

Summary: It's very easy to set up and if you do need a helping hand their 24/7 tech team are more than happy to assist you, I love that you can personalise the chat service to suit your company i.e colours/logos.

Positive: I have been using live agent for a number of years and I have to say this is the best chat service I have experienced.

Negative: I am not a fan of the system logging users out after a short period however they are in the process of investigating this issue.

Summary: Excellent support, nice contact, pricing comparatively cheap, already recommended it to other companies.

Positive: Excellent software, no bugs, very stable. Does everything it promised.
We can not work without it anymore.

Negative: Always ideas how to improve and further develop it, i am sure it will come soon.

Summary: We are very happy with LiveAgent and look forward to explore all its options. The 24/7 helpline proved to be one of the best assets of this system.

Positive: Implementation was very intuitive and we were ready to start using the system within a day. We especially like the automation options, using tags and a seamless integration with the mobile app.

Negative: There could be more templates for the Customer Portal, although these can be designed manually with css.

Summary: We design websites and work with many Clients so there are quite a lot of questions and comments. LiveAgent helps us organize the communication channels and tech support. Everything goes to one place.

Positive: Clear interface of the web application, It fulfills its basic task - customer support (tickets). There is less phone calls so it's more comfortable to work.

Negative: It could be a bit cheaper but luckily the company pays :)

Summary: I would recommend this app for all companies that provide troubleshooting for Clients. LiveAgent has also great support - I hade one problem and it's been solved within few minutes.

Positive: E-mail templates, contact widget that is easy to integrate with Wordpress, excellent support provided by LiveAgent.

Negative: Mobile app looks quite old. It should be redesigned and refreshed.

Summary: A very helpful tool that facilitates everyday work. Everything is in one place and you can easily make a report on the work done at any time. Each customer request can be analyzed according to his needs.

Positive: I like LiveAgent because it is simple to use and allows us to connect with our website visitors from multiple platforms, 24/7, ensuring that we don't miss any potential customer tickets.

Negative: There is no native option for clients to leave reviews on tickets from emails.

Summary: LiveAgent is straightforward to use and offers many features that can be customized to meet the business requirements.

Positive: The fact that LiveAgent turns customers' emails, social media messages and calls into tickets makes it easier to manage or take records on agents performance.

Negative: There is no native customer reviews option. There is a 3rd party APP tool but it is expensive.

Summary: Overall LiveAgent is a very good tool, nice price, and very responsive customer support. The dashboard gives you a good overview and there are many options to optimize your tickets by changing the required information by ticket fields etc.

Positive: You get a lot of features for a very good price. LiveAgent support is always available and responds quickly.

Negative: There is no native option to receive reviews from clients when tickets are per email which is annoying. There is a third party option but it is expensive.

Summary: We solved a lot of problems from the past, we struggled with having multiple support interfaces as a communication channel, we couldn't use all of the automation tools that LiveAgent offers.

Positive: There are many reasons why we love using LiveAgent. It organizes all our communication channels in one place. Gives you the ability to record calls and postpone tickets for later.

Negative: We like the product very much, we see that the core functions work great but the only one thing that they should add is the option for clients to write reviews. Now they have a paid plan with a third-party app.

Summary: With LiveAgent the company got an improved control of customer support. It allows keeping an organized inbox and to manage quick answers.

Positive: The most beneficial feature for our company was the shared inbox which allows an improved overview for the team.

Negative: The LiveAgent IOS App doe not satisfy the requirements that we need. Many features from the desktop app are missing.

Summary: It's a very practical software. Easy to understand and to use. Especially people that are new to it.

Positive: That it was easy to work with and easy to understand. And there wasn't a lot of bugging trough out.

Negative: Some promised IOS weren't functioning well. For example key features.

Summary: Overall it helps us a lot cause no emails will get lost if you don't close them so it makes it very easy.

Positive: I like that it is possible do assign the mails to another person, this makes it possible to order your emails in a very smart way.

Negative: I have sometimes problems to find older emails.

Summary: Overall using LiveAgent has simplified my life a lot. In the beginning, me and my team were used to having all emails in a list and everyone had to scan this list for their emails and since we started using LiveAgent, the time we spend on emails has been reduced by more than half.

Positive: Simplifies working in a group as you can have a good structures on all the incoming emails. You can simply assign each email to the specific worker of the team.

Negative: The start is quite rough as you have to get used to the different features LiveAgent presents but once you are used to it, it is super easy to handle.

Summary: We use LiveAgent to have a unified help desk for all departments. We have internal help desk tickets for software support and also handle external complaints. The live chat feature is great, along with the ticketing system.

Positive: We receive a lot of emails and chats so LiveAgent helps a lot with managing that level of interaction.

Negative: Poor statistics and reporting, a more granular approach would be better.

Summary: I would recommend this software to anyone that is trying to run several business activity channels at once.

Positive: The software suggest product has been extremely helpful in increasing the productivity of my team. Our strategy has become easier to achieve.

Negative: The customer support was not always available and we had to wait in the phone queue to be served. Other than that everything went smoothly.