LiveAgent Reviews

Summary: Great and think it's a good solution for everyone to use.

Positive: Easily manage all of your customers concerns in one dashboard

Negative: I think that the UI of the dashboard could be improved.

Summary: I am very satisfied of liveagent and I know that my customers are satisfied too!

Positive: When I first implemented liveagent in my company, I thought it was suitable for big companies only. But I gave it a try anyway... and I am surprised at how easy it is to manage the complexity of a ticketing system.

Negative: It takes time to implement it in your company.
After you start using it, you will understand how important is to have an excellent ticketing system, and how much your customer will appreciate short time answers

Summary: Overall, we are loving LiveAgent and we're working on implementing more and more of the features available to help us save even more time.

Positive: LiveAgent is very simple to setup and get using right away. The live chat feature, alone, has saved us lots of time. Instead of booking "consultations" to ask us a simple question about a blog post - website visitors are now simply chatting with us.

Negative: Some of the more advanced features are a bit tricky to setup, but the LiveAgent support team quickly helps through the process.

Summary: Post affiliate pro is affordable, highly customizable and has a great support team

Positive: Post affiliate pro has High capability & scales as your business grows.

Negative: Post affiliate pro needs improvements in user experience & ease of use

Summary: Great experience, with awesome support. It is a good tool to reduce the time solving customer tickets and providing them with easy to use ways to contact you.

Positive: LiveAgent has a wide range of features:

- live chat, probably one of the most widely used
- email ticketing, it's really cool, because you get to see contact requests and inquiries from multiple platforms in one single dashboard
- knowledge base - you can use it to reduce the time needed to solve those tickets

Plus a bunch of other features and integrations, whit platforms such as Wordpress, Google Analytics, Mailchimp, Zapier, etc

Negative: Can't say there is anything I dislike about this software.

Summary: It's great I really like using LiveAgent for the 4 months that I have been using this product for. This was definitely a great product we got in order to help us organize our workload.

Positive: Great design on the UI very easy to navigate. The best part of the software is the customizations I can make to it to help me organize my work, on a day to day basis.

Negative: Sending emails internally is kinda a pain, currently, I would have to forward the message in order to send emails internally.

Summary: Overall, LiveAgent is a great piece of software and it can be used for ANY business, no matter how big or how small and regardless of your industry. It can be used to support both internal and external customers at the same time! You can also provide support by ticket, live chat, phone, Twitter and Facebook all without having to leave your LiveAgent interface! The support team at LiveAgent is absolutely amazing and they are friendly and extremely helpful! You won't find a better product, GUARANTEED!

Positive: Where do I start? There are so many great things about LiveAgent, there is just too many to list. One of the most amazing features is that LiveAgent allows me to provide multi-channel support to my clients regardless of how they want to communicate with us. We can provide communication by ticket, live chat, phone, Twitter and Facebook all through LiveAgent! YES please! The software is feature rich, easy to use and the support from LiveAgent staff is absolutely amazing!

Negative: Really? What's not to love about LiveAgent?! There's no cons, nothing but PROS!

Summary: Good tool, nice features. Highly recommended to the businesses that offer customer support service

Positive: Better customer support and helpdesk is possible at Meetanshi, thanks to LiveAgent

Negative: Can improve the design interface
The same account for live chat as well as helpdesk can be helpful.

Summary: We're very happy with Live Agent; it's facilitated better management of customer support items - improved prioritization and a better handle of where each item is at. It's allowed us to serve a growing number of clients better without drastically increasing staff.

Positive: - Live Agent is very versatile with lots of automation options to save time and get better service to clients faster
- The tags are a useful way to organize tickets and are very visual as well for those who like to see what's going on.
- It's easy to create a wide variety of views that act as dynamic folders giving a very quick visual insight into what needs attention and where support items are at.
- Excellent customer service from Live Agent

Negative: - A few handy features are still missing - e.g. replying to individual messages in a ticket; right now you have to forward the message and add each recipient. But we're confident these will come!

Summary: Wonderful - Our Whole team of 6, simply loves the tool.

Positive: Where do I start ok how about -Just a super solid chat and ticketing Software. It just works the platform is amazing so many features, In My opinion, its the best and I have tried them all. Its rock-solid!!

Negative: I really don't have any - accept one, I wish I knew about them a few years back before I wasted thousands on the iintercom guys

Summary: I really like it as it allows my customers to reach out to me easily. It also have helped reduced support tickets as our clients are now independent!

Positive: It has been amazing as a place who allows me to host all my support video online and it allows me to create wonderful support library for my clients.

Negative: I think that it can have a better ui but honestly, that isnt a big problem.

Summary: After using our own support solution for nearly 3 years and struggling with it to keep it updated with latest trends, we started looking for cloud based support desk and after some market research we landed on to LiveAgent, after grilling the sales team for almost a week and trying demo's we finally closed LiveAgent and have never looked back , the support team is super friendly and ensures even smallest of queries are attended with utmost care.

We achieved our ROI in just 3 months and our efficiency has almost tripled up due to LiveAgent.

Positive: -Ability to link multiple emails at one place which helps understand our users better and help us identify them in more better way which helps us in easy cross sales.

- Linkage of all social inboxes which means we are omnipresent for our users everywhere thats Facebook , Twitter etc.

-LiveChat and Knowledgebase which ensures us to solve our user issues faster .

-Integration with almost all industry tools especially Mailchimp and Zapier gives us endless possibilities.

Negative: -WhatsApp Business support is not there but team has assured it would be inculcated soon.

-Support for Indian languages esp Hindi is missing .

Summary: LiveAgent has allowed me to drop numerous other apps I used to use as all contact with customers and prospects is now handled in one place.

Positive: I subscribed to LiveAgent a couple of years ago, and it now runs all my support tickets and customer service management. That includes interactive (and customisable) chat and message forms on my sites (implemented automatically with a single piece of javasscript). The dashboard is extensive (it certainly has more features than I currently use) but simple. It also hooks up directly with my email, so all customer journeys are now tracked.

Negative: My only criticism is that the interface might benefit from some graphics, but then again, who needs them? LiveAgent is all about ease of use and function.

Summary: I can highly recommend LiveAgent to all companies that are looking for great help desk software for relatively low price. The support portal has a lot of information, so in case you would need them, you can find them there. The customer support is also very helpful! :)

Positive: The live chat of this help desk system is absolutely incredible. Its super fast, highly customizable and has a lot of cool features. One thing our agents love the most is the ability to see what the customers are typing even before they send the message! Price is also strength of LiveAgent as it is affordable for all kind of businesses

Negative: So far I do not see any bugs or cons that I would like to address. Our satisfaction has always been high. It works smoothly.

Summary: There's huge bang for the buck here and a lot of great features to grow with a business. Even at the entry level, I can support customers wonderfully and seamlessly. I love how even if we're not online and available, that LiveAgent knows to move it to a messaging support so no one gets left hanging because I forgot to click a button. I can't wait to dig into the Knowledge Base feature - a huge plus. Only shortcoming is that we need video/screen-sharing/co-browsing support for our customers. While I'm glad that there are integrations that will cover this off for us, I'd much prefer to have everything go through a single subscription.

Positive: Customization, excellent free-level features, notifications, iOS integration, customer info for record-keeping, status options, tags - great functionality, offline messaging is awesome! Knowledge Base will be tremendous when I get it set up.

Negative: A little confusing with the online status. Might be user error or just learning curve, but finding that sometimes my offline messaging button appears when I am online. Interface and some support document wording seems to have been translated to English (sometimes poorly).