Compare Freshservice vs. LiveAgent in 2026

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Average Ratings 2,173 Ratings

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Average Ratings 158 Ratings

Total

ease

features

design

support

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Description

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Description

LiveAgent provides a complete help desk and live chat platform that simplifies customer interactions by integrating them into a hybrid ticketing system, ensuring easy management and accessibility. It combines a universal inbox, real-time live chat, a self-operating AI chatbot, a built-in call center, and a comprehensive customer self-service portal. Packed with features like sophisticated automation rules, tags, and more than 200 integrations, LiveAgent offers robust customer service software for companies of all sizes. Known for having the fastest chat widget on the market, LiveAgent has supported over 150 million end users worldwide, including notable companies like BMW, Yamaha, Huawei, and Oxford University. Join the growing number of satisfied LiveAgent users delivering exceptional customer service. Start your free 30-day trial today—no credit card required.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

AdRem NetCrunch Yes

Bold BI Yes

Easyflow Yes

Google Analytics Yes

Help Desk Migration Yes

Integrately Yes

Quickwork Yes

Simplesat Yes

Slack Yes

Stackreaction Yes

Show More Integrations

Explore All 168 Integrations

Integrations

AdRem NetCrunch Yes

Bold BI Yes

Easyflow Yes

Google Analytics Yes

Help Desk Migration Yes

Integrately Yes

Quickwork Yes

Simplesat Yes

Slack Yes

Stackreaction Yes

Show More Integrations

Explore All 76 Integrations

Pricing Details

$19/agent/month

Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month

Free Trial Yes

Free Version No

Pricing Details

$15.00/month/user

Free - $0 per agent per month
Small plan - $15 per agent per month
Medium plan - $29 per agent per month
Large plan - $49 per agent per month
Enterprise plan - $69 per agent per month

Free Trial Yes

Free Version Yes

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

freshservice.com

Vendor Details

Company Name

Quality Unit

Founded

2004

Country

Slovakia

Website

www.liveagent.com/

Product Features

AI Service Management (AISM)

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID Yes

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking Yes

Inventory Management Yes

Location Tracking No

QR Codes Yes

Reservations No

Service History Yes

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar Yes

Change Planning Yes

Compliance Management Yes

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Management

Access Control No

Billing & Provisioning No

Capacity Analytics No

Cost Management No

Demand Monitoring No

Multi-Cloud Management No

Performance Analytics No

SLA Management No

Supply Monitoring No

Workflow Approval No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization Yes

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management No

License Management Yes

Performance Management No

Relationship Mapping Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring No

Survey Management Yes

Contract Management

Buy Side (Suppliers) Yes

Completion Tracking Yes

Compliance Tracking No

Contract Lifecycle Management Yes

Electronic Signature Yes

Full Text Search No

Government Contracts No

Pre-built Templates Yes

Sell Side (Customers) Yes

Specialty Contracts No

Version Control No

Workflow Management Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) Yes

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance Yes

Root-Cause Diagnosis Yes

Safety Management Yes

Task Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management Yes

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management Yes

Supplier Management Yes

IT Documentation

IT Management

Capacity Monitoring No

Compliance Management Yes

Event Logs No

Hardware Inventory Yes

IT Budgeting No

License Management Yes

Patch Management No

Remote Access No

Scheduling Yes

Software Inventory Yes

User Activity Monitoring Yes

IT Project Management

Bug Tracking Yes

Issue Management Yes

Milestone Tracking No

Percent-Complete Tracking Yes

Portfolio Management No

Prioritization Yes

Product Roadmapping Yes

Requirements Management Yes

Resource Management No

Status Tracking Yes

Supports Agile Yes

Supports Scrum Yes

Task Management Yes

Testing / QA Management Yes

Time & Expense Tracking Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management No

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

SaaS Management

License Management No

Onboarding No

Renewal Management No

SaaS Operations Management No

Shadow IT Detection No

Spend Management No

Subscription Management No

Usage Tracking / Analytics No

Vendor Management No

Service Desk

CMDB Yes

Change Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management Yes

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

Product Features

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database Yes

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval No

On-Demand Recording Yes

Recording Bookmarking No

Scheduled Recording No

Screen Activity Recording Yes

Video Call Recording Yes

Call Tracking

CRM Yes

Call Log Yes

Call Recording Yes

Call Routing Yes

Caller Identification Yes

Campaign Management No

Conversion Tracking No

IVR / Voice Recognition Yes

Keyword Tracking No

Cloud Communication Platform

Audio / Video Conferencing Yes

Call Center Yes

Call Recording Yes

Call Routing Yes

Chat / Messaging Yes

Fax Management No

File Sharing Yes

IVR / Voice Recognition Yes

Complaint Management

Case Management Yes

Complaint Classification No

Corrective Actions (CAPA) No

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring Yes

Survey Management Yes

Customer Communications Management

Batch Communications Yes

Chat / Messaging Yes

Content Management Yes

Email Distribution Yes

Interactive Content No

Multi-Channel Communications Yes

On-Demand Communications Yes

Personalization Yes

Print Management No

Template Management Yes

Video Content Yes

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management Yes

Content Syndication No

Feedback Collection Yes

Gamification Yes

Live Chat Yes

Video Content Yes

Customer Satisfaction

360 Degree Feedback No

Analytics Yes

Call Reporting Yes

Complaint Monitoring Yes

Feedback Collection Yes

Survey Management Yes

Customer Self-Service

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management Yes

Email Management Yes

Knowledge Base Yes

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Customer Success

Account Alerts Yes

Account Management Yes

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management No

Health Score No

Onboarding Yes

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Email Management

Data Recovery No

Email Archiving Yes

Email Deletion No

Email Discovery No

Email Monitoring Yes

Email Recall No

Queue Manager Yes

Response Management Yes

Routing Yes

Shared Inboxes Yes

Signature Management Yes

Spam Blocker Yes

Whitelisting / Blacklisting Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management No

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Knowledge Management

Artificial Intelligence (AI) Yes

Cataloging / Categorization Yes

Collaboration Yes

Content Management Yes

Decision Tree No

Discussion Boards Yes

Full Text Search Yes

Knowledge Base Management Yes

Self Service Portal Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Remote Support

Diagnostic Tools No

File Transfer Yes

Live Chat Yes

Real-time Chat Yes

Remote Control Yes

Screen Sharing Yes

Session Recording Yes

Session Transfer No

Surveys & Feedback Yes

Remote Work

Collaboration No

Credential Management No

Electronic Signature No

Employee Monitoring Yes

Live Chat Yes

Meeting Management No

Project Management No

Remote Access No

Remote Support Yes

Screen Sharing No

Softphone Yes

Task Management No

Time Zone Tracking No

Video Chat Yes

Web Conferencing No

Alternatives

Setyl

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Compare Freshservice vs. LiveAgent

Average Ratings 2,173 Ratings

Average Ratings 158 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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