LiveAgent Reviews

Summary: It enables us to develop a novel and dynamic method of user engagement. It provides excellent visibility and insights into user behavior, as well as the ability to learn from your customers and prospects on the website.

Positive: LiveAgent provides a comprehensive set of tools to help you implement live chat services on your website. One of my favorite features is location reporting (which shows where the user is in the world), as well as the ability to push a chat invitation to the user as they browse your website.

Negative: The only disadvantage I've encountered is the requirement to log in to your account frequently in order to keep the account active. I dislike having to set a reminder to log in for fear of having my account deactivated.

Summary: LiveAgent has gone above and beyond our expectations for the role we have given to it, providing us with the perfect environment suited to our needs.

Positive: Our most significant issue with our most recent tool was that we had to manually categorize all of the issues by department and responsibility.
LiveAgent handles everything for us.
We rapidly built up a requirement for the user, requiring them to enter all the specifics of their issue and select from a variety of categories.

Negative: Not any, at least as of the time of writing this review.

Summary: All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

Positive: It enables me to categorize the films and provide my users with a positive user experience.

I get a fantastic technique to do away with assistance, and it definitely helps me cut down on the time I spend on support tickets.

Negative: There is a minor learning curve because it took me some time to get everything up.

But you must learn, just like with other software.

Summary: Love the platform, it is very easy to use and thus train customer support reps on it. There are so many things to like about the platform and here are a few of them: Ability to share mailbox, greater leads capture and engagement, increased efficiency, excellent value for the money and many more. I would definitely recommend the product and they offer a very generous 14 free trial.

Positive: Plenty of great features are available in the free version.
It allows me to arrange the videos by section and give my customers a good user experience.

Negative: On the free version, messages older than 7 days are not accessible. This can be frustrating as you can't quickly go through your archive of received messages.

Summary: All in all, it enables us to develop a fresh, dynamic approach to user involvement.
Excellent user behavior visibility and insights make it possible to learn from your customers and prospects on the website.

Positive: To support live chat services on your website, LiveAgent provides a full toolkit.
Location reporting, which displays the user's location in relation to the rest of the world, and the capability to push a chat invitation to a user as they surf your website are two of my favorite features.

Negative: The need to periodically check in to your account in order to keep it active is the only drawback I can think of.
In fear of having my account canceled, I detest having to set a reminder to check in.

Summary: LiveAgent is a really easy to set up tool which helps us a lot in our day to day work. It takes a lot of work from us and offers a really simple but great overview about all your problems. It is very beneficial and worth its money for sure.

Positive: To support live chat services on your website, LiveAgent provides a full toolkit. Location reporting, which displays the user's location in relation to the rest of the world, and the capability to push a chat invitation to a user as they surf your website are two of my favorite features.

Negative: The need to periodically check in to your account in order to keep it active is the only drawback I can think of. For fear of having my account canceled, I detest having to set a reminder to check in.

Summary: The general experience that I have obtained with this platform has been really optimal, it is being used by more than 10 sectors within the company with the main objective of attending to all the requirements of the clients, and vocations we have few agents working for the attention of customer requests, however thanks to this platform we can divide the work, and divide the number of tickets to attend during a specific time. In addition, with the help of this platform we have also configured the customer service time during live chat, we have scheduled a live chat opening time and a live chat departure time, so that customers can contact us at a specific time. . That's good customer service, it has also provided us with really useful features at a very affordable price, we have not had to pay high fees to enjoy all the customer service functions, in addition, we have been able to have real-time monitoring of the status of the tickets, to know with that attitude which ticket and which tickets remain to be attended. I hope to continue having that optimal experience, since this software is one of the main ones within our company, it is really very important to achieve correct customer service every day.

Positive: LiveAgent is the perfect platform to have a correct administration of all the support tickets of your company, a company constantly receives various tickets with requirements from customers and website visitors, with this platform you will be able to control the great mass of tickets that receive within your web page, you will also be able to give a much more optimal support to all clients, attending to their requests in real time, and managing to close cases of requirement in a matter of minutes. The thing that will draw my attention positively on this platform are:

1.- I love having an optimal administration of all the tickets, with the help of this platform I have been able to manage the status of each one of the tickets, managing the attention of each one of them, as manager of the project sector, I have been able to transfer all these requirements towards custom agents from the other company as well as optimal project accent agents that can handle specific requests so I'm really happy with the ticket handling system because I can break it down into the number of agents that are connected at that moment, thus achieving that the tickets are resolved in a matter of minutes.

2.- The notification system of this platform is also optimal, I say this because this platform sends immediate notifications and warnings to the inbox that you have associated, as well as to all the devices that are using that account. I love this notification system because in this company we are not attentive at all times to requests that we receive, so it is completely beneficial to receive immediate notifications, to know what the attitude is like when we receive a new request for a doubt, to serve all customers in record time.

3.- The application for mobile phones also works wonderfully, you can attend to all the docks simultaneously, so you can view the tickets that are being attended to in real time by one of your agents. The mobile phone application is extremely complete and they offer you the same experience that you get from the desktop version, so you do not have to worry and you can manage all the requirements of your mobile phone, it is not necessary to use your computer.

4.- LiveAgent offers an excellent live chat system, with which you can meet all the requirements live from your website, linking this platform to our website is quite simple, and this chat is really optimal for life that allows us customize the interface of it, we can customize all the colors within this chat, as well as we can customize the general interface of the live chat, to achieve needs.

Negative: I have never presented any type of failure during the use of this customer service platform, I have incorporated it with my website and I have been able to have correct customer service without any type of interruption, in addition, the friend ticket system worked perfectly. Optimally, it has never given any type of error during customer service in real time, in addition, it has also been able to provide us with an excellent monitoring system for our inbox, to attend to all the emails sent to us by other fronts. I am grateful to this system because it has worked optimally and has not given us any type of error within the two project sectors, and we are happy because it has provided an excellent customer service system. I hope that this platform continues to work without any errors, since I really like it very much and I like that it is incorporated during all this time within our company.

Summary: The MTW leadership has been overall incredibly impressed with LA. Price, functionality, ease of use, superior customer service - all top notch!

Positive: Just an extremely user-friendly product, which is simple to use for a COO that is not technologically proficient like myself.

Negative: I have been using LA for almost a year and have yet to find a negative.

Summary: The price is ok for this value, honestly recommend for every small business who wants to grow. You can try the software for free for 30 days!

Positive: Easily track everything. We used excel for tracking, it's a way better and there are a lot of more features too.

Negative: It is a bit difficult for some of our colleagues to use.

Summary: I found everything very good, I have nothing to complain about, I recommend anyone working as a LiveAgent to use the site.

Positive: Fast! Cheap and easy to use. Everyone should use it, it's very easy and perfect for any job as LiveAgent.

Negative: I've used the site for a long time, and really haven't found any cons.

Summary: Our general experience is defined as perfect, because we have not presented any type of problem during the use of this platform, since we started using it the only thing we have had are the result of innovators, it has really changed the mechanism of attention to the clients and has provided us with a mechanism in which we can contact clients consecutively. It is incredible how a platform allows me to control the general customer service system, I can modify the service hours, and create forms which will work to be able to contact us when the customer support team is not there during business hours. Our customer service team only works from Monday to Friday, so setting up a service schedule with a corresponding date helps us to have live control of all requirements. I love the way this program can generate tickets and store them in my inbox so I can attend to them when we get down to business. I am happy with everything this software has given me.

Positive: LiveAgent It is considered by us as one of the best ways to manage customer requirements and be able to have a ticket system at hand to answer all questions. One of the main things that stand out in a positive way within this customer service system is that they have a system where various agents can be integrated, which will be in charge of answering customer questions. This system of agents allows each person to can accept a requirement or reject it, it allows transferring one of the requirements to a specific person and thus they distribute each one of the tickets to attend them without the need for any queue to form. Another positively impressive thing about this platform is that it has a ranking of agents, this ranking helps me to know exactly who the most outstanding agents of our company are, and thus be able to give them timely recognition, through With this ranking we can know all the requirements that each agent has met and the percentage of effectiveness that they have. Another thing that I loved about this platform is that it has an automated system to block the collision of agents, for example, the system automatically detects when a person is attending a ticket, and automatically blocks it so that no other agent can meet the same requirement and there is a clash within the attention of the ticket. Finally, I must also admit that I loved the free trial that this platform offered me, I used it in approximately two weeks and October with excellent results, I was able to quickly adapt to the platform to be able to use it much more generally within my company, after passing these two weeks trial, we opted for a LiveAgent paid plan and we don't really regret it.

Negative: To be honest, I have no problem with the general operation of this platform, on the contrary, its general operation has made my company take a different direction and I can achieve constant satisfaction by serving customers without having to make them wait for a long time. this platform has behaved excellently in every way, its version for mobile devices has also been developed and has worked quite well, also the version for computers does not have any kind of bugs that could jeopardize the usefulness of the user. I am happy with the results obtained so far, and I am grateful that the platform has not given me any type of problem and has not limited the contact I can have with all pending issues and requirements.

Summary: Easy to work with for everyone in our team. Saves us lots of time and trouble. Nothing is lost, thats something we like most.

Positive: Easy to use the software, nothing is lost, we have a really good care of our customers thanks to this software.

Negative: Could not find any cons to be honest. We love the software.

Summary: The perfect alternative to Zendesk, much better priced with tons of features. The software is easy to use.

Positive: All in one solution including e-mail tickets, live chat and call centre. Always helpful and fast customer support from the LiveAgent team.

Negative: Sometimes we encounter some bugs in the application, the user interface could be refreshed to be sexier… Spam handling could be improved.

Summary: It has all the features that you would expect from a helpdesk software plus great support. It also comes with lots of other functionalities.

Positive: Having all tickets (and chats etc.) pertaining to one specific customer in one place (regardless of which agent and when tickets were created) is very helpful. The software we are currently using does not do that and it takes time to find information in previous tickets.

Negative: This is just a personal thing, but I’m not such a big fan of having a “Leaderboard” comparing agents. Other than that, no cons.

Summary: Live Agent is simply the best product that we - a growing company that markets a fitness app with a MLM component - use on a regular basis. The pricing is fair, and the LA people get back to any of our CS inquiries VERY quick. Highly recommend it!

Positive: Live Agent is so easy to use. The interface is incredibly user-friendly. I am somewhat technologically challenged, but after watching the Live Agent you tube videos and tutorials I learned how to do everything I needed to provide excellent Customer Service!

Negative: There really is nothing. Been using software 5 months and yet to find a negative.