Alternatives to Juris Astra

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

PBXware is the first and most established IP PBX Professional Open Standards Turnkey Telephony Platform. PBXware has been providing flexible, reliable and scalable Next Generation Communication Systems (NGCS) and VoIP solutions to small and medium-sized businesses (SMBs), enterprises and Internet Telephony Service Providers, (ITSPs), call centers and governments around the world since 2004. This is done by combining the best of the latest technologies. Bicom Systems softswitch is available in the Business, Call Center, and Multi-Tenant Editions. Each edition supports specific features that maximize performance, reliability, expandability, and expandability.

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features. Promotional plans: Hosted PBX Basic - $9.95/month Sip Trunking Basic - $4.95/month

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

ipSCAPE is a cloud-based customer experience platform that is feature-rich and scalable. It also offers powerful integration capabilities. The ipSCAPE interface is modern, clean, and intuitive. It is easy to create campaigns and view live reports to track your sales and customer service teams. ipSCAPE is a multi-channel communication platform that was developed in Australia. It powers the communications of top business, government, and enterprise organisations. You don't need to worry about expensive add-ons or complicated integrations. ipSCAPE provides a variety communication channels including calls, emails, chat, web chat, and SMS. This will allow you to tailor your customer's communication preferences and facilitate great customer interactions. Advanced dialler and lead management tools to maximise the performance of your contact center and convert more customers.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

First Contact offers powerful call scripting and agent workflow software that optimizes your outbound and inbound call handling. This is achieved by adjusting the workflow and management information to fit your business rules. We support preview and progressive dialling as well as call blending and full integration with your CRM Systems and contact centre services. This powerful and intuitive Workflow Based Scripting capability allows for informed Customer conversations and, in effect, guided scripting software. It also significantly reduces training costs and mitigates business process risk. You can collect and report on each contact's outcome so that you can easily see what is happening in your company. This allows you to integrate your business with the rest of the business to improve your customers' experience. This cloud-based call scripting software solution integrates with your existing telephony system and CRM.

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

IVRS plus is a leading provider of cloud telephony solutions. It empowers B2B and B2C businesses with powerful IVR tools that can improve their operational efficiency, service quality, and customer satisfaction. We are communication partners to many industries. Our experts combine self-service and AI-based IVR solutions to provide NextGen communication options for all industries, regardless of size. Our clients include banking, real estate and healthcare. We also provide services for telecom, travel, financial service, insurance, manufacturing, retail, transport, logistics, and other industries. Our reliable IVR system and extensive experience with global inbound and outbound interactive communication has allowed us to handle many different types of communication.

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Scalability is a hallmark of LINXS Communications. As your business grows, so will the need for additional VoIP service. Let us handle all the work so you can concentrate on your business. Linxs Communications Cloud PBX business VoIP phone systems can help you save money on your phone bills while improving your business communications. LINXS Communications allows you to receive and make calls directly from your desktop using a softphone or your mobile phone. Hardware shouldn't be an obstacle to entry. Gigabit phones offer superior clarity to analog phones. You can choose from 110+ unique features. Plug and play VoIP phones are what you need to make your business successful. Support is available in the United States 24 hours a day, 7 days a week, 365 days a year. You will always receive the same response to your emails or calls.

Call Box is the ultimate operating system for efficiently handling calls and optimizing workflow. It includes real-time performance analytics and information dips from CRM systems. Call Box allows your team to better manage calls as they occur and provides access to customer conversations from one place. Sales and Service agents can handle calls from the moment they are received and throughout the conversation. They have access to caller history and relevant caller information from CRM and other contact management platforms. Managers have the tools to assist and coach agents during live calls, and follow conversations with the most important leads. Your customers will have a seamless experience with every call, thanks to intelligently designed tools. This results in better customer relationships and calls that result in desired outcomes.

Powerful Telephony & Contact Center Reporting via web browser interface and powerful suite intelligent reports Call and screen recording and reporting in compliance with PCI DSS. Call transcription and sentiment analysis services. To assess and categorize calls at scale, to build scorecards, rate customer sentiment, and measure compliance, you can evaluate and categorize them at scale. All standard telephone call controls can be integrated with CRM and business data from your desktop. CyCX Connect is the ultimate web- and telephony omnichannel contact center solution. Web chat is quickly becoming the preferred channel for personal and direct online customer service.

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

Hosted Business Phone System PBX can make any company sound and function as a Fortune 500 company. All your calls can be answered by an auto-attendant. This allows callers to dial by name, choose extensions, and select departments. You can have your calls transferred to your mobile phone automatically if you're on the move. T-Max is completely geo-redundant. Our servers are hosted in top-notch data centers across the United States. Multiple carriers are used to ensure maximum connectivity to the PSTN. T-Max uses high-quality desk phones made by Yealink and Polycom. There are many models to choose from to best suit your environment. We offer a variety of reception consoles, agents phones, wireless phones, conference room phones, and wireless phones. The best Hosted Business Phone System for the price is available today. 1-888-245-34883 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service And Much More

The solution allows users to input text and respond visually to prompts. They can also switch to voice if they wish. You can initiate a call via VOIP, chat, or file sharing within one app. You can create surveys or feedback forms using a variety of pre-defined templates to gauge customer satisfaction and determine VOC (Voice of the Customer). Secure text-based identity verification Enable enhanced visual interactions menu. Call position and wait time notification. Call back scheduling options. i800 is built upon the latest technologies, which allows it to self-tune and auto-learn based on its experience in automation. i800 combines telephony and chat with file sharing under one roof. You can contact your customers via any of these channels to address questions or concerns about your products or services.

Cloud Contact Center is for businesses that need to increase their call handling capacity. It can also be used to meet spikes in call volume, such as seasonal demand or crisis management. Our cloud-based enterprise-grade contact center is fast to deploy, easy-to-add/remove users, cost-effective compared to traditional on-premise solutions. It's ideal for businesses that want more control and flexibility in their telephony infrastructure. This contact center is one of few that allows users to access the native Microsoft Teams interface. Cloud Contact Centre by Teleware offers users an enhanced experience every single day.

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

A differentiated customer experience can make a difference in customer loyalty and customer advocacy. It is essential to provide a clear and consistent Omni Channel experience to all customers who contact you. Cloudphoney offers multichannel Customer Interaction Solutions both on-premises and cloud. This allows customers to understand the dynamics of customer expectations and what it takes for them to be happy. Cloudphoney's contact centre solutions meet your needs throughout the customer journey, from lead nurturing to customer retention. Cloudphoney's solution-rich offerings include Call Queue Management and Automatic Call Distributor. Outbound dialer, Call Back Requests and Call Analytics are just a few of the many features that Cloudphoney offers. These features allow for superior IVR self service while reducing discord in agent-assisted conversations.

Unlimited Calling - Free Trials T-Max Predictive dialer, an inbound or outbound CRM dialing system is ideal for debt collection, marketing, and sales teams. T-Max Predictive dialer allows users to reach as many live contacts as they want by dialing up five numbers at once. T-Max Predictive Dialer's automated system allows users to cut down on busy signals, incorrect numbers, or no responses. Instead, they aim to connect all recipients to a live agent at the first contact. Managers can use monitoring to listen and take over calls for QA, or to close the call. Hosted auto dialer VOIP phone system, with preview dialer, power dialer, sip phones, sip phones, sip phones, webphones, voicemail drops and local caller ID. We also offer Voice Broadcasting AutoDialer Trials. Compatible with any CRM, including Salesforce, Zoho, and Monday

An old phone machine is no longer sufficient in a world where you always need to be accessible. Cloud Dial allows you to connect your company and clients via a cloud-based telephony device. Cloud telephony offers high quality business voice and advanced call features on your desk phone, mobile device, or PC softphone. This ensures that you never miss an important call. A virtual private number is a telephone that forwards incoming calls on to one of several pre-set numbers. These numbers are also known as a follow-me phone number, a virtual number or (in the UK), a Personal Number. A virtual telephone number can usually be set up to forward calls to different numbers depending on the day and time of the week. On working days, calls will be forwarded to the workplace between 9 and 5, but on weekends to the cellphone.

Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.

Enjoy the benefits of our patented contact centre technology. By eliminating hold time, you can create a better customer experience and increase customer loyalty. Increase contact center productivity and decrease the need for additional staff. Increase incremental revenue, encourage repeat customers and spend less overheads. You can reduce complaints and build trust between your customers by lowering Abandonment rates up to 60%. Reduce expensive toll and trunk fees and other unnecessary telephony expenses. You can achieve and exceed your goals in terms of NPS, SLAs and other metrics such as ASA, CSat and AHT. Call-backs improve customer experience, improve metrics, increase ROI and smoothen out call spikes with a click. Stop suffering from weekly stress due to call spikes. You can deliver a great customer experience by offering call-backs via any channel at any time. Explore all the features that will empower your call center.

CARES collects customer data and passes it along during the customer experience journey. Agents and customers do not have to repeat themselves. CARES will connect a call to the agent who was assisting the caller at the time the call was disconnected. This preserves continuity and accuracy of the interaction. Prioritize routing your calls to VIP customers to the front of the queue. Your customers can press or speak through your phone menu. CARES is customized to meet the needs of your company. Customers get account-specific information while waiting in a queue. This saves time and allows for a personalized service experience. Callers have the option to be called back by the next available agent, rather than being put on hold. This allows them to make better use of their time and not lose their place in the queue.

ContactQ is a multichannel communications platform. It allows intelligent handling of calls through a common interface design. Simple or complex interactions can be easily set up to handle outbound and inbound traffic. The suite of over 150 historical and real-time reports allows for monitoring and management. A High Availability module maintains two-system BDR clusters which can be switched to automatically by an HA proxy. This ensures that you always have a reliable backup. All contact interactions can all be recorded, searched/filtered and played back using one interface. Your contact data, regardless of media type, is protected with encryption and management tools. This ensures that your organization is in compliance with all regulatory requirements.

VICIhost offers Inbound ACD and outbound predictive dialing, inbound mail handling, web-configurable IPVRs, skills based agent routing, voicemail box, full call recording, PBX function, and many other services. High-Level Data encryption is available via your agents' web browsers, all the way to our database back-end, where your data is securely stored in our SSAE-16 certified hosting facilities. To protect your data, we use NIST-approved strong encryption algorithms. Secure IVRs can be used to collect sensitive information such as credit card numbers. You can have your own servers in our hosting facilities. Our private clusters of servers are hundreds and we keep them all for our hosted call center services. You can be sure that your service will work by using Tier-3 datacenters that have multiple internet backbone connections and redundant power options. Find out more about our.

At Primo Dialler we don't believe in ordinary. Hosted dialler solutions are designed to be exceptional. We don't believe in being ordinary. Our secure platform is used daily by thousands of users all over the globe. Get up to 30% more conversions today with our hosted dialler, which is free and has no commitment. Our goal is to build a long-lasting relationship with you. We will provide the expertise and support you need to ensure your call center operates at its best.

To provide next-level customer service and reduce costs, activate a cloud-based contact centre. Cloud Contact Center offers a range of solutions that can be tailored to your business's needs. It can help you seamlessly transition from traditional, capital-intensive contact centers to a more flexible, cloud-based, hybrid solution that increases customer retention and revenue. You can save money and only purchase the services that you require. You can scale your services quickly during peak and valley calls. A single vendor has 30+ years of experience in contact center management. A single cloud-based solution can streamline omnichannel customer interactions, improve sales campaigns, and support dispersed agents. Fully redundant platform and a carrier-grade network. Multilingual speech-recognition and touch-tone interfaces for touch-tone and multilingual caller interfaces. Integration with standard databases, customer relation management (CRM), and 42 types private branch exchange systems.

Give admins and call center agents the tools they need for service excellence. Intrado Cloud Contact Center, formerly West Cloud Contact, is an enterprise contact center solution that provides call center staff with sophisticated call handling and reporting tools. It allows unlimited user scale, agility, and control that is beyond what is possible with traditional telephony. Cloud-based services are free from the need to maintain, upgrade, and maintain complex systems on-premises. Disaster recovery is included without additional hardware or expense. Cloud Contact allows you to manage unpredictable and seasonal call volumes quickly, outmaneuvering competitors and delighting customers. Cloud Contact reduces the burden on support staff and helpdesk staff. You can easily set up distributed contact centers that include both home-based and facility workers, with full access to central management and reporting.

AuguTech is a cloud-based predictive calling platform that's ideal for small and medium-sized businesses in all industries. AuguTech's key features include call recording, automatic dialing and performance analytics. AuguTech can deliver 60 calls per hour per agent, and it can support up 40 stations simultaneously. AuguTech allows users to create custom outbound caller IDs and dial with time zone restrictions.

Ecosmob provides market-leading expertise and solutions for businesses around the world that implement trending technologies. Modernize your network with cost-effective and advanced solutions. Ecosmob offers innovative VoIP services that are tailored to your business' needs. Ecosmob has extensive expertise in Open Source Telephony development. You can create interactive, scalable and robust web applications with the most advanced tech stacks. A responsive website will take your business to the next level and make your brand stand out from the rest. Mobile application development services can help you expand your digital reach and reach a wider audience. We create mobile applications that are highly scalable and robust to meet your business needs. AI and ML technologies can open up new business opportunities and possibilities.

Alohaa, a cloud-based communication platform, offers omni-channel services for businesses, including Virtual Phone Numbers, IVR, Cloud Telephony and WhatsApp API. Alohaa's cloud-based infrastructure allows it to be flexible and scalable to meet the needs of a variety of businesses. The software improves communication efficiency, automates call routing and streamlines customer interactions. Alohaa offers tailored solutions for the customer service, sales and support sectors. Its user-friendly features and advanced interface make it the preferred choice for businesses looking for reliable cloud communication solutions.

Smiddle Software is a software company that specializes in cybersecurity, contact centers, and telephony solutions for Cisco. We are always working to develop products that help businesses achieve their goals. This includes software that optimizes and improves the efficiency of contact centres. Our clients benefit from our expertise in improving customer service and efficiency in their contact centers. Smiddle is a Solution Partner in Cisco's Cisco DevNet program. Cybersecurity solutions can take your protection to the next step. Our contact center software solutions address such issues as recording and storing client conversations; service quality control; processing messages sent by clients via popular messengers; organizing large outbound campaigns; creating client scenarios for interaction between agents and agents; integration of Cisco Finesse CRM-system; and many other.

Quvu is a fully cloud-based, innovative contact centre management system. Our technology is self-built and empowers businesses to transform the way they handle customer contact, analyse performance, and improve agent productivity. Quvu offers tangible benefits to call centers of all sizes by incorporating Predictive and Preview dialling, our advanced iQ wallboard, Real-Time Customisable Statistic, Ofcom & TPS Compliance, and many other intelligent features. Everything you need to manage your operation is accessible through a user-friendly web interface that can be accessed from any web browser. Quvu is a powerful tool that allows you to reach more customers and prospects, conduct market research, and ensure customer retention. It also provides valuable insights that can be used to improve your performance.

VoiceSage solves problems in Contact Centres, Collection Teams and Operations Departments. Our platform allows companies to reduce low-value calls and pre-screen outbound phone calls. This ensures that clients are available to talk to you and achieves your desired outcomes. We can help you increase your SMS conversion rates, and offer self-service options for payments, logistics, and transactional events via voice, email, and social media.

You will see a rapid return on your investment through cost savings and improved operational efficiencies, as well as better customer service. With our Call Management System (CMS4), organizations can take control of their telephony expenses and receive detailed analytics on performance. CMS4 provides the information you need, in the format you want, whether you have a small system of a large network. CMS4 can be provisioned as an On-Prem or Cloud service, or as a complete managed service.

Pimsware's PIMS Dialer is a cloud-based dialer that can be used by call centers of all sizes. It is flexible, scalable and secure. PIMS dialer is $125 per month and includes unlimited outbound minutes, technical assistance, call recording, and all the features of the current and future versions of the dialer. It provides a wide range tools to improve a call center’s dialing strategy, call handling and compliance, as well as reporting and reporting.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Bria is a softphone that extends the capabilities of your call server or PBX or VoIP service. You can take calls from anywhere on your desktop and mobile devices. CounterPath hosts team messaging, HD video conference and screen sharing capabilities. You can enjoy crystal clear audio and 1080p video calls, whether you are at work or on the go. Calls can be managed easily with intuitive call recording, music-on-hold, and call transfer functions. Need more collaboration features? Bria Enterprise and Bria Teams offer team messaging, screen sharing, HD video conferencing, and team messaging. You can have up to 200 participants. You can chat, chat, meet, and then share on any device using one app. It syncs your calling and messaging history across devices, so you're always in the loop. For more information, visit counterpath.com

Unlimited lines for Inbound and Outbound Call Centers Fully blended. It is user-friendly. It is cost-effective. SpitFire Enterprise Predictive Dialer offers powerful tools to launch blended outbound and inbound call center campaigns. This enterprise-grade system offers 6 dialer modes: Predictive, Fixed Rate, Quick Connect, Preview Dialer and Manual Dialer. SEP uses a pre-loaded list number to automatically place outbound calls and connect the answered calls with available agents. SEP monitors call center volume and calls per minute, and intelligently adjusts its dial rate to reduce the time agents spend waiting.

Cloud CRM software allows for complete online functionality and cost-effective management of call and contact center. It does not require the purchase and installation of hardware or the need to "depend" on specialists for system maintenance and start-up. You can create unlimited users to build complex calls or contact centers with multiple sites. Access to the Operator panel is simple and intuitive. You can send SMS, faxes and e-mails to complete or support your telephone operations. Online management and administration of the call center and contact center. Integration of the cloud CRM to manage an inbound call center or contact center. Sales and telemarketing are required for an outbound call. Reduce the time between calls. Agents and the sales team manage appointments and close orders.

We are committed to providing Restaurant Chains with the best technology resources. This is essential to streamline operations and meet growing customer demands. Our Supervisor Module will help you identify opportunities to improve customer service and keep you informed about your business processes. You can take full control of your business operations through monitoring your agents, inventory, analytics, and more. The system can be tailored to your specific needs. Our sophisticated phone router reduces wait times and improves customer service. Calls can be sorted, managed and distributed to an agent. All features are customizable. Our VoIP Softphone software allows you to replicate the functionality of your desk phone right on your screen. It includes all the necessary features, including call transfer, hold, multiple lines, voicemail, and call transfer. The server allows you to manage your team's communications easily.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.