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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.

Description

VTALL is an advanced, H.323-compliant softphone designed for cutting-edge trading turrets and corporate communication needs. Known as the Virtual Terminal/Application Link and Launch, VTALL mimics the look and functionality of a conventional multi-line office telephone, yet operates on a personal computer as an H.323 terminal. This innovative device offers a range of features that are often missing from today’s telecommunication options. It supports H.323 gateway functionality for seamless calling to the PSTN and includes gatekeeper support for user registration. Users can manage up to 255 lines and enjoy the flexibility of 10 private line appearances. Additionally, the system allows for up to 30 simultaneous point-to-point voice communication sessions using H.323 technology. Features such as call recording and comprehensive logging enhance its usability. The Hoot-n-Holler feature accommodates up to 7 multiplexed audio feeds, while the Broadcast function supports a scheduled setup for automatic channel management, facilitating real-time listening or recording for subsequent playback. Moreover, VTALL includes a built-in answering machine, ensuring that no important communication is missed. This combination of features makes VTALL a robust solution for enterprises seeking efficient communication tools.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1000 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Juris Technologies

Founded

1997

Country

Malaysia

Website

juristech.net

Vendor Details

Company Name

IP blue Software Solutions

Country

United States

Website

www.ipblue.com/products_vtall.asp

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

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