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Description
Juris Astra offers a comprehensive call centre solution designed for both inbound and outbound communications, featuring essential components such as a telephony automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. Additionally, it provides optional functionalities for customer relationship management (CRM), sales force and marketing oversight, as well as case management to effectively manage sales leads, marketing efforts, customer complaints, service requests, and overall customer service challenges. This all-in-one solution enables the seamless handling of various communication channels, including telephony, email, web chat, fax, and SMS interactions, all in an automated fashion. The PABX system serves as the backbone for managing telephony connections, accommodating incoming lines from telecommunications providers like ISDN PRI or CO Analog PSTN trunks, alongside extension lines leading to agents or users. Among its standard features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, support for hardphones and softphones, VoIP capabilities, and SIP integration. With its diverse offerings, Juris Astra ultimately positions itself as an essential tool for enhancing operational efficiency in customer engagement.
Description
VTALL is an advanced, H.323-compliant softphone designed for cutting-edge trading turrets and corporate communication needs. Known as the Virtual Terminal/Application Link and Launch, VTALL mimics the look and functionality of a conventional multi-line office telephone, yet operates on a personal computer as an H.323 terminal. This innovative device offers a range of features that are often missing from today’s telecommunication options. It supports H.323 gateway functionality for seamless calling to the PSTN and includes gatekeeper support for user registration. Users can manage up to 255 lines and enjoy the flexibility of 10 private line appearances. Additionally, the system allows for up to 30 simultaneous point-to-point voice communication sessions using H.323 technology. Features such as call recording and comprehensive logging enhance its usability. The Hoot-n-Holler feature accommodates up to 7 multiplexed audio feeds, while the Broadcast function supports a scheduled setup for automatic channel management, facilitating real-time listening or recording for subsequent playback. Moreover, VTALL includes a built-in answering machine, ensuring that no important communication is missed. This combination of features makes VTALL a robust solution for enterprises seeking efficient communication tools.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Juris Technologies
Founded
1997
Country
Malaysia
Website
juristech.net
Vendor Details
Company Name
IP blue Software Solutions
Country
United States
Website
www.ipblue.com/products_vtall.asp
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Softphone
Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management