Alternatives to HiredSupport

Thousands of businesses rely on our 24/7 support because our professionally trained, bilingual receptionists and cutting-edge technology guarantees awesome customer service is always delivered on their behalf. Acting as a seamless part of your company, they're available to answer calls and respond to website chats whenever you need, and around the clock. Our pricing is simple; with plans starting from $70 per month. Why choose VoiceNation: - America's best receptionists - Essential and Personalized plans to suit every business - A culture like no other - Years of industry knowledge - Gold standard technology - Outstanding account management

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

Our dedicated customer service agents are world-class and seamlessly integrate with your business. This will help you make more money. Our payment recovery specialists are able to recover lost payments and reduce voluntary churn via email, live chat, and other communication channels. Our customer service agents will handle your live chat, help desk and social media. This will increase your sales and customer satisfaction scores. A team of dedicated agents will engage with shoppers to recover lost customers and convert them into sales. Your own dedicated team of customer service agents that generates profit for your company. Increase sales and conversion rates. Customer satisfaction is increased. You can provide 24/7 coverage in any language. 100% dedicated agents for you brand. You will work with highly-trained agents who fit your brand.

AnswerForce can be your voice whenever you need it. AnswerForce can help you grow your business by handling every phone call with professionalism, personality, and efficiency. Virtual receptionists are available 24/7 to assist you. This allows you to focus on the important things that matter: your customers. Our virtual receptionists can answer your calls even if you aren't available. We will send you detailed reports that include important information. Our friendly virtual receptionists will greet every caller and can connect you or your team to each call according to your call handling instructions. Efficient AnswerForce receptionists will schedule appointments for you and send you reminders when necessary. Professional AnswerForce receptionists will help you capture and qualify leads so you can focus on growing your business. With a bilingual answering service, you can ensure that more callers reach a caring and professional voice.

HelpSquad will ensure that you never miss a lead. Chat agents are available to capture leads round-the-clock. Our team will gain a deep understanding of your business, then use that information for unmatched support. Our agents can answer customers' questions immediately and convert inquiries into sales. Our agents are available to help your team manage chats after hours and on weekends. Even if your team isn't available, we will be there. Our rates are up to 50x lower than hiring a full time receptionist. HelpSquad 24-7 managed chat service starts at $185/month Our vision is to provide superior, affordable and tailored 24/7 customer support to all businesses, regardless of their size or industry. We will train chat support agents for your business. You can also rest assured that they will be available to your customers 24 hours a day.

Chat agents are available to help you nurture hot leads. Paid traffic accounts for 63% of all leads lost by the average business. How about doubling your conversion rate with live chat? Chatbots don't offer the same level of service as real human connection. Customers want instant service and real connections. LeadChat's top sales agents are available 24/7 to help you build better relationships and increase conversion. You get the same quality as an in-house sales team, without the overhead and infrastructure investment. Hot leads won't wait. After signing up for LeadChat, you can chat with live agents within 4 hours. Every chat request is answered within 10 seconds by our agents. It's faster than a chatbot but with a human touch! You can access a team of ready-to go sales agents instantly and stop waiting for lengthy recruitment and hiring processes. We chat before your website visitors leave. 98% of them leave without ever enquiring.

DeskMoz Premium Live Chat Service Provider, 24x7 (350+ days) Managed Human Chat Operators for Your Website. Highly skilled, round-the-clock chat experts. Our chat agents can work remotely and from home, unlike other freelancers. Exemplary 24/7 managed live chat agents service for your website and your Facebook Page. It takes only a few clicks to set up. The professional live chat answering service provides 24x7 support for closing sales questions. This results in 3x more qualified leads. The fastest turnaround time for live chat outsourcing. Our live chat team can be trained and deployed on your website in as little as 24 to 48 hours. DeskMoz's live chat service is 24x7 and more efficient than email support or phone support. We are trusted by over 200 global brands.

We are a digitally empowered People as a Services Outsourcer, focused on serving high-growth, new economy and market-disrupting technology companies to own interaction custody, complete complicated tasks, and grow their businesses. Helpware's vision is to provide constant consumer empowerment and experience interactions via API and integration enabled human task service services. To provide superior customer experiences, we partner with the most innovative and fastest-growing brands around the globe. We provide fully integrated business process outsourcing which drives brand loyalty. This includes call center, answering service IT, chat technical, and email support. Our inbound and outside call center teams can be customized to support your existing team. We invest in people and culture so that we can better serve you and the custom-built teams we create for you. Our technology-enabled, empowered and engaged teams provide enhanced customer engagement and experience worldwide.

Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online.

Equinox is a pioneer in proactive live chat. This allows SaaS prospects and users to engage with Equinox, resulting in happy, paying customers. Your qualified leads can be increased by 10x without spending any money to increase visitor traffic. Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing! We understand your pain. You need to have higher customer satisfaction scores, but not enough support representatives to provide the level of service you expect. The high volume of chat and ticket requests is causing burnout in your in-house support agents. This is not enough to handle incoming questions or issues. Reactive chat is not enough to engage customers and website visitors as well as site visitors. You are missing hundreds of positive customer interactions per month, which could help you lower churn as well as reach your revenue goals. Equinox is here to help.

We take the burden off of your customer service, technical support, back office, and help you make them better. You'll have a dedicated team from day one that will help you manage high quality, train new staff members quickly, and improve your business processes. Peak Support is your solution provider so you can concentrate on building your business while your customers receive the exceptional service they deserve. Each client team is led by a dedicated account manager who will help you set goals, monitor team performance, and make recommendations based on those reports. Our customer service agents average eight years industry experience and have glowing recommendations. We provide high-quality customer support via email, chat, phone, chat and social media. We are experts in providing technical support to both hardware and software companies. We offer exceptional support via Facebook, Twitter, Snapchat, and any other social media channel.

Give your website visitors the support that they require. Although live chat is a game-changer, it can be difficult to manage in-house. Businesses are increasingly realizing the benefits of live chat via their websites. Many have resisted using it because it is difficult to manage without incurring huge costs. Melu is changing all that. Melu can become part of your online team, converting more visitors into leads and selling to you. We also provide exceptional customer service. Our live chat operators are professionally trained and will engage with your clients like they are their own. We train our live chat operators to get to know your brand, values, and business. They will act as if they are part of your staff. Melu managed live chat is easy to set-up, cost-effective, and free to use. Melu serves clients in many industries including law, accounting, fashion, PR and hospitality, as well as property and education.

Managed chat will ensure you never miss a conversation! Managed chat allows you to completely outsource your chats to LiveChat Service. Our chat operators are available in five languages, seven days a week, to help customers with their buying process. You can optimize your productivity by being on your website seven days a week. We can help your customers via any contact channel, including Facebook Messenger, WhatsApp, or web chat. Our chat operators can be reached in English, Dutch German, French, Spanish, and German. We will increase and optimize your website's conversion. Always be available to your customers. Our chat operators are available to assist you with any questions or concerns that you may have. Conversations are the first step to building a good customer relationship. Customer satisfaction is best achieved by being present and responding quickly to customer questions.

Smith.ai Live Chat is the fastest and friendliest way to screen, convert and capture website leads. Live chat agents are available 24/7 to answer questions, screen leads, and schedule appointments. Only pay for relevant chats. All platforms are easy to set up. Instant chat transcripts in email and CRM Instant chat transcripts in email and CRM Included SMS. Chat to Call allows customers to call you. Smith.ai Live chat is the best and most affordable way to convert website leads into sales leads that will help you grow your business.

Our agents are available to engage your customers 24/7. We encourage them to chat, text or email, answer their questions and help them buy! You have full access to our chat software, so you can answer any chats or text messages whenever you wish. Our robust, enterprise-grade customer engagement platform and marketing analytics platform are available to all customers. You can view who is visiting your site, invite them chat or text, create skill groups and routing rules to your agents and departments, and view over 50 reports. Our highly skilled and professional agents can help you whenever you are not available. Never miss an opportunity to meet with a customer! To capture the attention of your website visitors, send personalized greetings and pop up invites. Be sure to include their history and interests. Customer feedback can improve customer satisfaction and the quality your agents' conversations.

We provide the software, agents and management team to enable you to engage your customers 24/7 via live chat. This will help you increase sales and gain deeper customer insight. Fully managed chat sales team that delivers a return on investment within the first month. We help businesses increase their website traffic by providing the software, agents, and expertise to engage customers via live chat. We can help you increase your revenue by systematically improving the performance of all your clients. We have a wide range of clients, from large corporations to small businesses. Our agents are dedicated and experienced. We can integrate with almost any type of digital marketing system, and we work with any CRM system. We have extensive experience working with clients in the US, UK, Australia. Our digital marketing DNA is used to continuously optimize live chat. Fully managed sales packages that deliver a return within the first month.

Slingshot can schedule, sell, and schedule your calls and leads, making them real revenue. You can't afford not to be first with 70 to 90% of sales occurring over the phone, 25% after-hours and weekends. We are here to help you quickly and efficiently, 24 hours a day. With an all-in-one platform dedicated to home services, our expert agents represent you brand. We can close the sale, schedule on-site quotes, or qualify leads and pass them to your inside sales reps. We can integrate with many CRMs and work directly with your customer management software. Slingshot's friendly agents will give your customers the 5-star treatment and the 24/7 availability they desire. Slingshot's outbound sales team can help you increase your annual sales by up to 40%.

Simple customer engagement solution that may care more about your customers then you do. As an extension of your customer support departments, we work as a complement. Remote team that manages all or some of these areas of customer success. We believe in giving back. We believe that many people who are less fortunate can be more focused on customer service and customer loyalty due to their circumstances. We are committed to hiring and training the best people in North America, regardless their disabilities or circumstances. This ensures that you have people who care about your customers and are able to relate to them. We can scale up in minutes to handle chat volume from small businesses to large enterprises. Our largest clients are growing at rates of over 20,000 customers per day so we know how to scale up and handle high volumes without any problems. We integrate with all major ERPs and CRMs.

Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.

Magellan Solutions has been the best solution for customer service outsourcing, inbound phone services, and bpo for small and medium-sized businesses worldwide for over 17 years. We are in the growth market. Our services are focused on helping SMEs grow and improve their bpo as well as their call center operations. We are here for the long-term and successful. We screen and hire talent to work on your projects. We use two equally important factors: the ability to do the job well and the skill to do it. We love progress and help keep track of it. We help business owners set up their systems for growth and scaling. We offer both shared and dedicated pricing options for your campaigns. Scale with us without spending a fortune. Maintain or increase your Customer Satisfaction Rating to 95.63%, our current benchmark for consumer goods. Depending on your needs, you can get price per call or packaged options.

Our AI will handle simple queries like location and accommodation preferences. Potential leads are pushed to live 24/7 agents for better conversions. Your customers can connect with your projects via Facebook, WhatsApp, websites, and other online channels. You can transfer the ongoing visitor interaction session seamlessly from our agents to the sales team. You will be notified immediately if your closure leads are online during a site visit or closure. LivProp connects to you directly with the most qualified site visit leads in real-time. Live interaction with human agents, which is understanding the buyer's requirements and providing relevant information that influences the buyer's final decision. Agent support is available at LivProp 24 hours a day. Our agents are trained to align their style, strategy, approach, and style with your brand image.

Join the CloudTask Marketplace today to get the support and resources you need to win contracts for customer-facing, non-technical freelance sales gigs. Get emails and texts about remote sales jobs. Our private Facebook group allows you to connect with other like-minded individuals and share resources and advice. Refer qualified candidates to get paid when they are hired. Your CloudTask Marketplace profile video is your advertisement to potential employers that you are a freelancer available for hire. This is where you will introduce yourself to the world, highlight your past performance, and provide other information that will help you attract the right companies. Within 3 business days of your submission, one of our sales outsourcing specialists will review and approve your profile. We may occasionally contact you to give feedback and provide resources to help maximize your chances of being shortlisted for job openings.

SYNERGYCHAT offers 100% live online chat for your website. It has been in operation for more than 10 years and is a trusted national provider. SYNERGYCHAT was founded in 2012 with the mission of providing high-quality chat services to companies from all industries. Let us work with you to ensure a great digital experience for your customers. We identified the shortcomings of automation in this domain early, which was causing dissatisfaction among customers and preventing them from receiving adequate customer service. Poor chat is worse than no chat. Our live chat support company is available to clients in the United States and Canada. SYNERGYCHAT can help you double your monthly online leads. Our clients close on average between 5-15% of live chat leads. This increases your ROI by 10-30% thanks to our affordable rates. You can cancel or modify your subscription at any time.

Chat agents are available to provide immediate assistance during critical buying windows. Chat agents can help you generate more leads online from website visitors to your company who might not otherwise complete a contact form. Chat agents can save you time by helping your business fill out routine tasks such as filling out forms to capture new clients 24/7. Chat Agents assist customers to book and schedule appointments. We will do whatever it takes to make sure you get the most from your appointments. We will match or beat any competitor's prices, so don't overpay. Our fixed monthly rate includes unlimited chat engagements for your account. Your marketing and brand-building efforts are the reason your web visitors are there. We won't be surprised. There will be no additional charges. Don't limit your potential. We provide 24/7 staffing for your website with real people.

Ngage has been featured on over 8,000 websites in many industries. It is a live chat platform that offers a personalized experience that converts visitors into clients. We help prospects build a relationship with you business through discrete exchanges. We quickly capture and forward important information to improve your intake and sales processes. You can increase website conversions at a low price. Before visitors can navigate away, we greet them politely. Our highly-trained operators interact and collect information from visitors. We take the conversation and connect the visitor to your team. Ngage helps you connect with potential clients and improves your conversion rate.

Data-led is a live chat powered by humans that delivers qualified leads with high intent to your sales team. SmartChat and human connection can combine to power your website. SmartChat segments your audience by analyzing user behavior in order to identify high-value prospects or people who are likely to convert. Our solution engages in real time conversations, strategically curated for moving your customer through the funnel towards achieving set conversion goals. Qualified leads can be delivered directly to your team or integrated into your solution, increasing conversion rates by an average 32%. SmartChat has made live chat a powerful tool for lead generation for more than 300 brands across the globe. Smart targeting and human-led conversations can help you increase your digital conversion strategy. Your brand voice is replicated in a bespoke knowledge base, ensuring that your customer experience is exactly what you want.

Yomdel is a conversation-management solution provider. Businesses can use our 24/7 managed conversation channels to nurture and convert prospects into high-value leads. Our live chat service is available 24/7 and delivers an 8-fold return on investment. We have a 95% customer satisfaction score. Facebook Messenger integration allows your customers to choose the best channel to communicate with you. Our integrated email response services ensure that your customers receive comprehensive service every day. Your customer is at center of everything we do. Knowing, nurturing, and serving your customers is key to growing your company. Yomdel is committed to achieving positive returns for all clients, with an average performance of 18:1 ROI. We create world-class CX by focusing on quality and enhancing your brand's reputation.

Chat4business (c4b), an award-winning provider of managed chat services, offers a unique product that will help you take your online sales to new heights. c4b Fusion combines the warmth and efficiency of human operators with the efficiency of our bot technology. This will enhance your brand and help you generate real-time leads. You choose which inquiries require a personal touch, which can be handled by technology, and which ones that are best for you using a combination of humans and robots. c4b Fusion gives you control over your online inquiries and allows you to increase sales while providing a better customer experience at a cost that suits your business. We understand that people buy from people, and we appreciate how much you have invested in your premium brand. Our highly skilled and compassionate reception team can greet your customers and qualify sales leads to connect your website, visitors and sales team.

Organizations can outsource live client administration and specialized support to allow them to focus on their core business tasks and capabilities. To increase your client support, you can use the expertise, learning, and support we offer. We offer sensible and redid bundles depending on the number of administrators that you require for your administrations (pay per hour, pay per visitor, pay every month). Outsourcing live visit prerequisites can help you reduce costs by as much as 45-50% Outsourcing live chat bolster administrations will result in a rise in guest numbers which will lead to a greater number of prospects. We manage the entire process of live talk involvement. This includes the creation of visit programming, redesigns and upkeep online visit support. The selection and preparation of talented and dedicated staff is also included. This results in a better client experience and administration.

SureCall Experts is a leading Contact Center and BPO. We are a team of experts. We are driven by our passion for excellence and go the extra mile to ensure that clients, partners, and customers are well taken care of. Our team is ready to help you find the right solution. Our goal is to work with you to find innovative ways to grow and expand your business, while keeping your customers happy. GoodCall™, which was launched in 2016, continues to evolve as we discover more ways to give back. The idea of giving back a portion of the annual revenues each year to non-profit and registered charities began as a local effort to help them. It has since evolved into something more important. SureCall stands out for its innovative technology, flexible architecture, and streamlined program offerings. We are leaders in the industry and have been recognized for our outstanding service with numerous awards.

Weply's chat tool is the ultimate solution for generating sales qualified leads that are guaranteed to land directly in your inbox or CRM-system. Our team of expert chat consultants is always available and on standby 24/7, working on behalf of our more than 2,000 customers to ensure that no potential sales slip through the cracks. Did you know that 50% of leads visit websites between 4pm-9am? With Weply, you'll never miss out on potential customers even when you're off enjoying your evenings and weekends. Get ahead of the game and offer your customers a personal service in real-time, guaranteeing the best possible customer experience. Our chat consultants are trained in chat psychology and are continuously educated to provide you with the most exceptional service possible. They screen your traffic for qualified leads and potential customers through personal dialogue, ensuring that you never miss out on an opportunity to grow your business.

Real-time customer engagement via chatbots and human chatbots gives you a competitive edge. We target visitors who are likely to convert but don't need any assistance. We track and analyze behavior to determine the best time and message to engage in a thoughtful conversation. Our live chat team, based in the UK/US, is your source for product and service experts. We remove friction from your sales funnel using AI chatbots. We bring a new competitive advantage to your business and deliver previously untapped returns 24/7. Your website can increase the quality and quantity of leads. Native-English chat allows you to engage, qualify, and convert. Our unique live chat approach allows you to increase revenue and provide a superior native-English customer experience. Create the perfect mix of human chat and AI assistance to improve the customer experience on your website.

Support teams that are values-based and align with your brand. A toolkit to help companies grow. We build a team that matches your culture, customer, and business needs. We then add the tools, customer insights, training, and tools to ensure that your operation scales with efficiency and quality. Need help with vetting your latest release of software? Our global network of Software QA professionals will help you meet your release deadlines with confidence and ensure that your website and apps remain bug-free. Your brand is protected like our own. Our trust & safety specialists and moderation associates support your team. They also act as an extension of your team by enforcing your community guidelines in every language and time zone. Regression and snapshot testing, as well as refactoring tests. Integration, exploratory, functional, and black box testing. Localization testing and user acceptance testing. Online risk mitigation and policy and workflow consulting.

We have licensed estheticians, cosmetologists and professional makeup artists who are ready to help your customers online. Generate deeper insights into consumer needs. You have complete control over the brand experience. Create authentic, personalized experiences. Differentiate your brand and consumers Customer satisfaction, brand loyalty, online sales, and customer satisfaction are key factors. Get in touch with a beauty expert right away. Authentic, personalized shopping experience. All their questions will be answered immediately. A warm and private environment. Live experts to engage customers and build brand loyalty. Chat with a beauty professional via live video from your brand website. You can instantly add recommendations to your shopping cart by using the chat application. Magnet empowers your online shop to engage with customers anywhere and anytime through our digital sales engagement platform.

LegalChat is a leader in the legal services sector because we are guided primarily by science. We pay attention to the smallest details that can make a big difference. The names and faces that are shown to your clients in the chat interface, for example, can have a significant impact on the number of conversations and the quality of those conversations. Our clients are offered all of our innovations not because it is easy to sell them to new clients but because they actually work. We are committed to continuous improvement as a business, as a partner, and as a service. LegalChat was created to meet the specific needs of law firms, legal services and other businesses. You can provide more detailed information to your customers when they ask for it.

We help B2B SaaS companies book 25% more demos from their existing web traffic. Without spending any additional advertising. Demo Bookings Increase your sales qualified leads and book demos by more than 25% without increasing your advertising spend. Higher Conversions Boost your website's conversion rate by 100% Leads To Sale. Increase lead to sale conversion by 28% by using better qualified leads. Integrations Take action on your leads quickly with our CRM integration. With over 1100 integrations and a custom RESTAPI, we can integrate your leads with any information you may have. Our integration and automation ensure that there is no disruption to your business processes. Onboarding is easy.

Nearly 98% leave your website without leaving a trace, and you may not even know that they were there. Our trained agents are available 24/7 to assist clients and potential clients. Kontak eliminates the waiting time and makes it 4x more likely that they will leave your information. New client appointments are worth gold. Each appointment is worth between $2k and $4k in CLV. Kontak allows you to receive several each month. Get instant feedback from your community and keep them informed. Communicate special services and promotions. Ensure that your schedule is well-organized. Announce special rewards or events and get instant feedback. You can send instant confirmations to ensure your schedule is well managed. Built-in auto-reminders. Clients won't miss appointments.

Customers are actively engaging with your brand by leaving glowing comments by day and voicing outlandish complaints at night. You need an experienced Mod to protect and represent your brand in text, image, or video content moderation. ModSquad is the best resource for social and user-generated media moderation across all platforms, languages and regions. Monitoring and engaging in conversations. Assuring audience safety and brand protection. Review chat-room, message boards, and comments content. Stakeholders should be notified of critical issues. Multi-platform strategies to moderate. Implementing behavior management software. Chat and safety toolset recommendations. Coppa compliance and best practices for child safety. Foreign-language/bilingual moderation. Scheduled with full hours and/or fifteen-minute scans. Available 24/7/365 All projects, big or small, are welcome.

Send or receive millions per day of phone calls using programmable voice assistants that sound and feel like humans. We serve sectors such as real estate, healthcare and logistics, financial services, alternative information, small businesses, and prospecting. Data collection and qualification from consumers, small businesses and anyone in between. Call website visitors as soon as they submit a form to further qualify them and then live transfer them to a salesperson. Offer a 24/7 customer service agent to answer questions and collect contact information to call later. When a certain condition is met, you can transfer calls to a live agent. Integrate your APIs into phone calls to inject live data and select from our voice library or create a voice copy. Sign up, send your first call, test your agent and create a robust conversational path. Your agent can fully automate both your inbound and your outbound phone calls.

Live Chat Alternative allows customers and employees to have direct voice conversations with you from your website. Customers can call your numbers without installing any software. It is completely free! Traditional LiveChat software will reveal hidden costs such as chat agents' salaries, and other costs. Live Chat Alternative is a differentiating option to traditional LiveChat software. It uses your existing telephone lines to increase sales volume without requiring you to make changes to your staff's day and without the need to hire new employees. We understand that sales professionals are constantly on the go, closing deals and taking care of many phone calls each day. It is difficult to stay on a chat console or communicate with your sales team when you have such a busy schedule. The Live Chat Alternative allows you to connect with online customers from any location.

Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels.

If you've searched for the best AI chatbots or the best live chat software tools, you'll find that none of them can match human live chat agents. Conversation intelligence is best when a human is involved. We only use artificial intelligence to assist our agents. Any service that is managed by live chat agents who are competent and well-trained will provide the best live chat support. ChatMarshal is the best website live chat agency. ChatMarshal can turn your website into a sales and customer service tool by providing a live chat service or chatbot assistant that is managed and outsourced 24 hours a day. Our live chat operators are available to assist your website visitors. ChatMarshal can set up and manage live chats 24 hours a day for a fraction of the cost. ChatMarshal's fully managed, outsourced live chat service ensures that your chat is never interrupted and that your staff is always available.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

Convert your visitors into happy customers. Voice and video chats bring conversations to life. You can put a face on your business and give your answers a voice. Chat with web visitors live! The easiest chat app on the internet! Voice chat and video chat can be done from your browser. No installation required. helpdesk HelpDesk is automatically integrated with our live chat tool to keep your issues under control. Social Toolbars - Increase social media traffic Use Twitter and Facebook to integrate with our live chat app. helpdesk plugins Integrations made easy with your favorite apps or plugins. Web Analytics Mobile App Manage tickets and chat on the move with your mobile device.

HappyFox is a customer support and help desk software that's practical and easy to use. A robust support ticket system, self service knowledge base, and community forums will help you reduce chaos and organize your support process. Convert email, chat, phone, and web requests into tickets to organize them. A powerful smart rules engine can handle complex and redundant workflows. A ticketing system that can analyze your support process data. You can create your own custom fields, workflows, and personalize the support experience. HappyFox Help Desk gives customers a single experience and will increase customer loyalty and retention. It allows you to quickly and accurately understand your customers' needs. Every business today needs customer service management software that facilitates seamless communication between customers and agents.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

EverHelp is a leader in Customer Service Outsourcing. We assist our clients with their routine and provide top-notch customer support service. They can then focus on building a world-class product. Our multichannel approach covers all major channels, including live chat, calls and emails, tickets, back office processing and transcription, data entry and more. We also offer high-quality mobile app customer service and all details related to billing support, compliance, and subscription policy review.

Call center software allows a call center agent to manage their operations. This helps increase efficiency, effectiveness, and productivity. Call center agents have the ability to access customer history information and improve customer service. Call Center software is the backbone of customer communication. It increases agent productivity and allows them to efficiently handle both incoming calls and outgoing calls. It allows for easy tracking of calls to improve quality of service. The call center solution can be used to improve customer experience and increase productivity by providing the right information. It allows live monitoring, call barge in, call coaching, as well as MIS of agents. A module called Automatic Call Distribution, or ACD, is commonly found in call center software. It is business logic to distribute incoming call to contact center agents.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

World-first in web chat services for businesses. Privately owned business based in Johannesburg South Africa that serves customers around the globe. Since 2016, we have been helping small and medium-sized companies to corporates. We believe in a Hybrid Chatbot System approach, where humans are an integral part of the live chat machine. We offer a cost-effective chatbot platform. ChatMarshal's outsourced chat tool allows businesses to increase sales and customer service. ChatMarshal was the first to offer live chat in the world. We are proud to be the first company to create a hybrid chatbot and live chat system. Our unique approach to hybrid chatbot systems is our USP. ChatMarshal uses AI to assist human agents. Humans are an important cog in the live chat machine. As the AI improves, we incorporate more technology into our systems.