Exclaimer Reviews

Summary: So far, we're really happy with our experience, the design, and the ability to work with the support team to help fix any issues that we may run across. This is key to me as part of a small team to not feel like I'm pulling my hair out to figure out any tech issues.

Positive: The support is great! There are step-by-step setup and troubleshooting guides which are helpful, but even more so was scheduling a time to work one-on-one with a tech support person to find where I made my error and help me fix it.
There are more design solutions than with other similar programs.

Negative: The setup was a bit confusing at first, even while using the online guides, and for me to understand if / when we should be using server-side or client-side setup (but we got there and now I get it).

Summary: Easy to setup, deploy and manage with a web simple interface. I had a few engagements with support team and they have resolved all the issues.

Positive: Easy to Integrate.
Easy to Format Signature.
Good Customer Support.
Easy to update subscription or transfer a subscription.

Negative: Not a Con but technical limitation, Agent is required to disable users ability to add their own signatures.

Summary: Exclaimer Cloud signature is a great product that my company has been using for over two years. I would recommend it if you are looking for an email signature solution.

Positive: My company chose Exclaimer Cloud to apply legal disclaimers in line with all sent messages from Exchange or mobile devices. We chose this over using an Exchange rule because Exchange would stack the legal disclaimer's at the bottom of the message.

Around two years late, our corp comm team wanted to standardize email signatures for all employees. We were able to use your existing Office 365 integration and roll out Exclaimer to 800 employees in less than two weeks.

Negative: The signature editor wizard looks a little out of date, however, it provides a lot of functionality that can be used to perfect the look of an email signature.

Summary: If you want a way to have a custom, bright, detailed signature that works across any platform you send email from (Outlook, phone, etc), Exclaimer just works. The product and the support are top notch and I recommend it for everyone.

Positive: Easy to use, seamless integration with Microsoft Office365, signature is always the same for clients, excellent marketing tool.

Negative: Couldn't set up a custom HTML signature, required to use only the signature builder tool.

Summary: Happy with the product. Going two-years now, and have no plans to switch. We’re pleased that different divisions can all utilize this product with logo specific to their groups.

Positive: We use exclaimed across our entire organization. It syncs easily with Google, and pulls employee information and titles. The design tool (with a little research for particulars), is easy to use.

Negative: Wishing tool tips were more readily available. However, customer service is easily available and VERY fast to reply.

Summary: My overall experience has been better than excellent.

Positive: * Saves time setting up new employee signatures.
* Allows Administrators to push signatures to client email effortlessly after setup.
* Easy to use template editing system.
* Easy AD integration.
* Easy mail-flow integration.
* If needed (which will rarely happen), the tech support engineers are very knowledgeable, friendly and easy to work with.
*Helps employees spot spoofed emails that claim to be from fellow employees.

Negative: I can't think of any, but if I do, I will come back and add them. We have been using this system for 3 years plus and so far I have not found any reason not to use their signature system.

Summary: I was very happy with the conversion of our existing signature templates. I didn't have to recreate the wheel from scratch. The helpdesk support was able to walk me through all of the settings once I had configured them to ensure that I had them working as I desired. It was a very smooth and seamless installation and conversion.

Positive: Easy and quick installation of Cloud instance. Great conversion service for existing templates. A lot of great new features available in cloud that were not available in the On-Premises version. Better visibility and layout of signature templates, and accessibility to rules and settings.

Negative: Time Zone issues with Help Desk. GMT to PST time was not greatly compatible. My single issue did get worked out so this is a very minor con. and didn't cause any delay in my installation.

Summary: Overall it's a great product, been using it for several years.
If you want a business signature design look at this product first.

Positive: Signature Templates.
Efficient design.
User based changes.
Payments are simple and easy.
Signature Tester.

Negative: -Support is complicated but chat works.
-Syncs with Office 365 only Daily.
-Requires Role based (HR, IT, Marketing ...)
-Recall message doesn't work with Exclaimer (Last time I tried).

Summary: Great experience. The training team was very helpful and didn't mind answering all of our questions. Once our budget gets situated, we will definitely sign up for our entire company.

Positive: Great customer service.
Tons of detailed job aids.
Once notified, problems were quickly identified and solved.

Negative: The design portal was a little tricky to use, but once you got the hang of it, it wasn't too bad.

Summary: Overall I have been very pleased with the look and feel of our signatures. We have had to develop internal processes to include new Team Members and changes/moves. Exclaimer is easy to use and the support team is very responsive.

Positive: Our signatures were all over the place (truly the wild west!) with unapproved logos, images, and even a text art truck. We are a frozen foods logistics company that is growing at a rapid pace through building and acquisition and were searching for a solution to standardize our email signatures in (Google/GSuite). We have multiple brands and we wanted to express our image professionally both internally and externally. Our Exclaimer implementation team was very helpful, considering we had what would be considered a non-standard install, I could probably say amazing. We now utilize conditional big banners for timely announcements about warehouse openings, webinars, and podcast events. One of our acquired companies already used Exclaimer and because of this we had a team member with experience using the product - made things very smooth.

Negative: We bought fewer licenses than email accounts so accounts have to be added individually. This is not a criticism of Exclaimer. When we renew we will be increasing our licenses so that we can add as groups vs. individuals.

Summary: Great experience and easy to work with. The signature conversions were provided to us in a timely manner and the import was easy as well.

Positive: We needed to convert signatures from the on premise solution to the cloud solution and I'm glad that Exclaimer was able to do this for us.

Negative: The new interface is different than the old interface. This could be seen as a Pro though and really didn't require any training to use.

Summary: We are loving it. It makes our life easier, and we know our signatures look good every time we send an email.

Positive: Now we can easily organize all the signatures in our organization. We like to have special signatures during certain holidays and special times of the year, and with the scheduling system, every signature is automatically applied on the right day and time.
The signatures are easy to create. We were up and running in less than 24 hours. We can create folders for every employee; this way, we can easily navigate all signatures.

Negative: When opening a folder and then a signature within that folder, I wish there was a way to go back to the folder in question instead of the home page where I have to re-select the folder again.

Summary: Above and beyond support, helping me do what I needed to do and pointing out simpler ways to do them using their robust system.

Positive: Exclaimer support quickly answered all my questions and when I had trouble following some of their directions they set up a remote support session and walked me through step by step. Excellent service.

Negative: No cons to speak of. They were very helpful with everything.

Summary: We love working with this platform as it makes it easy to create professional signatures that work from any email client (mobile included).

Positive: Ability to standardize and enforce signatures across entire organizations.
Multiple signature designs.
Rules engine allowing different signatures to be applied to groups of users based on multiple conditions.
Easy design interface.
Signature testing.
Import user data from Microsoft 365.

Negative: The new admin user interface takes a bit of getting used to. I prefer the old interface as it seems a bit more intuitive.

Summary: When I started at my current organization, I had not worked with Exclaimer in the past, but had heard about it. This is a great product. Our environment was setup initially by someone who I don't believe had a great understanding of how the product worked at the time. I have been doing some cleanup, and find more capabilities each time I revisit it. Once you understand how it is working it is incredibly powerful.

Positive: Simple to Manage.
All signature in a single resource.
Customizable to the Nth degree.
Ability to test signature applications.

Negative: Not super clear on how to modify/add active directory attributes in the signatures. I miss the on-prem checkbox to do not apply a signature if it already exists in the thread. Exclaimer Cloud requires you create your own rule to look for specific text. Not sure if will be 100% effective.