EngageBay Reviews

Summary: I had a problem with automation and used the chat. Mark answered right away and solved the problem in seconds.

Positive: I had a problem with automation and used the chat. Mark answered right away and solved the problem in seconds.

Mark, I appreciate your fast and efficient service.

Negative: I have no cons to report on EngageBay. Their Service is fast and appreciated.

Summary: It is a good tool that is helping me a lot. I like the easy of way of adding tags to the contacts so I can easily identify them. I can create email templates using the drag and drop builder.

Positive: It helps me with my daily needs like adding contacts, sending emails campaigns, adding tags to contacts so that I can easily identify them.

Negative: I have been using it for a few months and have not faced any issues with the product.

Summary: Overall, great features for growth and make it easy to adapt to our specific needs. Additionally, EngageBay's affordability makes it accessible to businesses of all sizes without compromising on quality.

Positive: Engage Bay has transformed our approach to customer engagement and marketing. Its intuitive interface, customizable features, and responsive support team ensures any questions or issues are addressed promptly. Plus, its affordability is unmatched. We're thrilled with the results and highly recommend EngageBay to businesses seeking efficient CRM and marketing automation.

Negative: Despite its user-friendly interface, some users may find EngageBay initially challenging to navigate, particularly if they're new to CRM or marketing automation platforms.

Summary: I've been with EngageBay for since 2021, using it for 2 of my businesses. I'm not a techie, so I appreciate the fact it's so intuitive and that the help desk is there, answering messages when I need them - not all CRMs provide support when you need it at weekends and evenings, EngageBay do. And they are reliable, nice, people to deal with. What's not to like?

Positive: 1. Intuitive build
2. Real people support when I need it
3. Mailers look great.
4. CRM is immensely customisable

Negative: There is nothing not to like about this product and the EngageBay team.

Summary: It is smart and has friendly interface - very cost effective and has incredible functionality. It has excellent customer support and also good storage capacity to store contacts , documents, images.

Positive: EngageBay is an incredibly easy to use and offers an excellent features all of which are very well implemented. While other CRM systems offers only sales functions at a high cost where as EngageBay offers both sales and marketing at a very low cost.

Negative: They need to work on optimizing the contact management.

Summary: It is a great product and has many features and options that needs some time to explore. I like the easy way of creating email templates and landing pages.

Positive: It is a great piece of software that has all the features from sales to marketing. I like the UI which is very smooth.

Negative: I have been using it for sales but it lacks some of the advanced sales reporting.

Summary: I am glad that we switched to EngageBay. It has all the features that I wanted to be a part of a CRM. Initially we have some doubts if it fit our needs but when we signup we found it be a very useful tool.

Positive: It is a feature rich tool with all the features need for a company like sales, marketing, live chat and service desk. I can easily manage all my clients data into it and use it for campaigns.

Negative: I am using this tool for a few months now and find no issues so far.

Summary: Great experience so far - i am a beginner and learning things has come very easily Thanks team! The learning journey is paving its way to a successful CRM

Positive: Support with Engagebay is amazing! I am learning the system and building landing pages and the guys respond so quickly and always endeavour to find the answer.
Being in Australia, the time difference can sometimes be a bit tricky but the guys get onto it straight away!

Negative: Pricing for integrated sms is a bit pricey , wish there were options to count characters as we go

Summary: The product is a fantastic "all in one" solution continually being upgraded and backed up with excellent service. I would highly recommend it to any small to medium business.

Positive: As an all-in-one solution, adding other software is unnecessary to complete the offering.

Negative: Overall I am happy with the solution that is offered, particularly for the price point.

Summary: Their live chat and customer service is amazing compared to when I was at salesforce and had to wait days for a ticket to be answered. Questions are answered so much quicker and projects can move along faster with their support of their product.

Positive: So much easier to use and can do everything in half the time. Their user interface is pretty easy to use and can build stuff in half the time. I also found their integrations to cover everything I need.

Negative: Have not been able to find anything so far, been using the product about 1.5 years now.

Summary: EngageBay has been instrumental with its intuitive interface, customizable templates, marketing automation, helpdesk, and live chat. The email marketing tools are robust. Overall, EngageBay exceeds expectations in functionality, usability, and affordability, making it indispensable for driving growth and improving customer relationships. Highly recommended for any one seeking a comprehensive marketing automation solution.

Positive: EngageBay offers an intuitive interface with customizable templates and automations. Moreover, their tech support is impressively fast!

Negative: I haven't find anything that I din't like in Engagebay

Summary: I find this CRM super easy to use. The support team are excellent. it is far more robust than people might think especially at this price point, It does everything i need and much much more. Well worth the price.

Positive: I love the automations, landing pages, email templates and ease of creating professional looking emails, forms, appointments capabilities and socials.

Negative: I would like to see folders for automations the same way there are folders for templates.
The landing pages can be a bit clunky to use and there can sometimes be a strange translation between desktop and mobile view. But the support team are always there to assist.

Summary: Just what I needed and at the right price! I'm telling everyone I can about this so they can start using it right away.

Positive: I have now used all the tools in the system and I can say without a doubt this system is awesome. I'm doing emails, sequences, using the sales deals tracks, and loading contacts, tagging, and now using automation.

The all in one program is great. Sales, Marketing and Service.

In other CRMs I could only have one or the other, and this one, I have it all.

The chat team, Bob, Mark, Charles and Shawn are tops.

Always helping, always fast, always solving my issues.

Negative: Don't have any! I really have tried to find things and I don't have any so far!

Summary: I was using EngageBay for a few months now and I like the easy way of navigation. It is very smooth and easy to use tool. It helps me in reaching my sales targets.

Positive: I like the easy way to manage all my deals. I can easily create deals using an automation and have a glimpse of it in the grid view.

Negative: It has everything I need but I would expect an integration with AI which will be good.

Summary: I am very happy with the product as it helped me reach my goals. It helped me to keep focus on my tasks and to follow up with my clients that resulted in reaching my goals. It is a very initiative product with more number of features.

Positive: My overall experience with EngageBay was awesome as it helped me reach my targets easily. I was able to easily track my sales and make followups with my clients and get more deals.

Negative: It doesn't offer advanced reporting that are needed for a sales person to be able to track. I hope they will work on adding it.