EngageBay Reviews

Summary: Overall product is satisfactory and affordable to bring all sales, marketing and support needs into one platform.

Positive: -- Easy to setup and use
-- Affordable pricing
-- Having huge feature set with respect to Marketing, Sales and Service needs

Negative: Having minimal third party integrations. Seems they are actively working on them. Hope will add soon.

Summary: Overall it's a great tool to be able to bring all your marketing and support needs into one platform.

Positive: Great to have all your systems in one place. Has live chat, email marketing, and so much more to bring it together.

Negative: Set up is a little difficult but it's not terrible.

Summary: Overall it is good software. I would recommend you to try it, I am sure you would love it. They have lifetime free subscription as well.

Positive: - Affordable software (I love EngageBay pricing). Earlier I used to pay $29/month for 500 subscribers for only marketing software. But now with the same price, I got 50,000 subscribers with marketing, sales, live chat, & help desk software which is really helping me a lot.
- Easy to use
- No need to pay for multiple software to run your business.
- Fantastic support

Negative: I am looking for Shopify integration which is not there but they said it is in the review stage and will be available soon. Waiting for it.

Summary: Great tool to setup automations quickly, but the help you get from support is great. Overall a good product to get started with automations.

Positive: It is easy to setup Automations in EngageBay and the support is great too. Very keen on replying quickly.

Negative: Although it is easy to setup it takes some time to get to know the options.

Summary: In my perspective it is very good and feature rich CRM that offers fantastic customer support. I love the user interface which is very much easy to navigate.

Positive: I am a new user of EngageBay and I am very much pleased with the platform and the customer support it offers. Its fairly a user friendly CRM that is easy to navigate with lots of functions.

Negative: Being a new user I have not found any issues with the product.

Summary: In my opinion it is a good CRM that is user friendly and offers excellent features at a good price. I highly recommend this for any organisation that need a CRM for sales and marketing.

Positive: EngageBay is a powerful CRM that offers robust features that helps an organization with sales and marketing.

Negative: It is a good tool with most features but at times it lacks in performing bulk actions.

Summary: EngageBay is a good tool that offers good amount of features. I love the easiness of the CRM. Being a newbie I am able to use it very easily.

Positive: I am a newbie to the organization and I found the tool to be intuitive and easy to use. Love the UI and UX

Negative: I have found no issues as of now with the product.

Summary: Overall, it is a good CRM that is easy to use and intuitive and has integration with many other tools.

Positive: It is an extremely easy to use platform. It offers robust features like workflows, automations, email sequences.

Negative: It offers most of the features that are needed but it lacks advanced reporting which is must for any organization. It lacks the integration with Microsoft Teams.

Summary: Overall, it is a good product as it is easy to use, has all the features of sales and marketing with excellent support and it is available at an affordable price.

Positive: EngageBay is a comprehensive CRM that offers the features of sales, marketing and social suite under one umbrella. It also has an easy to use user interface with an excellent customer support.

Negative: I have been using it for more than a year and found issues at some times especially with bulk actions.

Summary: It is the best CRM with all the features that are needed for any organisation that needs marketing and sales. Their automations helps in making most of the tasks automated and one of the best part is their outstanding customer support which is always available to help us.

Positive: I like the sleek and easy to user interface which is easy to navigate and helps me design the responsive email templates with an ease.

Negative: I have been using it for a few months and have not faced any major issues except a few lags here and there.

Summary: Overall, I had a really positive experience. The initial on-boarding and presentation were very educational and demonstrated how EngageBay could fulfill our needs at a very affordable price.

Positive: EngageBay is a really simple platform to use. Overall it is a very user-friendly. Having tested many CRM systems I found this to be the best. I was able to upload 25k contacts with in few minutes where as it takes an hour in other systems.

Negative: It was a little challenging at times to setup the email sequences as it lacks the option to change the order of emails in the sequence.

Summary: I like the easy to use interface and the ability to use it without much training. Most of my staff members were able to use it without much training as it is straight forward. I like their customer support which is available all the time to assist me whenever I needed. Kudos to their support team.

Positive: It is fairly user friendly and not hard to use and most of our locations can utilze it without much training. The support is very responsive and can usually resolve any issues that arise.

Negative: The email marketing lacks some formatting abilities that would allow you to make the templates more brand specify or modern looking.

Summary: Overall a decent platform. A bit on the pricey side for us, but it works well. We are happy with the CRM.

Positive: * Responsive Support
* Fast import & Export
* easy to add custom fields
* easy to talk with humans
* Fast REST-API
* Easy to add tags via the REST-API

Negative: * Difficult to categorize the tags (leads to potentially long tags)
* Filter & Search aren't always accurate especially with CONTAINS or begins with or ends with
* EDIT Contact (with a lot of custom fields) requires TONS of scrolling, not very intuitive.

Summary: Very good find a good way and easy to use. I'm very good experience with the support team that are always here and support you in any case very fast!

Positive: - Easy use
- Very good support team
- good design of the platform
- Good lists
- Very good integration

Negative: - daily restriction of mass mailing
- Need to switch between marketing and Sales regarding the emails

Summary: The user-friendly interface effortlessly integrates email marketing, CRM, and automation, boosting collaboration and efficiency. A drag-and-drop email builder makes campaign creation easier, and automation assures targeted contact. CRM offers useful insights, and excellent customer service is a game changer. EngageBay is important for each successful marketer.

Positive: EngageBay has transformed our marketing efforts with an all-in-one solution. We appreciated that it was an all-in-one platform with email automation that fit our requirements.

Negative: It is complicated in the early stages and it may take some time to become acquainted with all of the tools. There are some limitations while creating email templates with importing the code.