EngageBay Reviews

Summary: I'd recommend this software to anyone looking for marketing automation and a CRM. Expect to spend a little time learning the system to get the most out of it.

Positive: EngageBay is simple to use and has the functionality needed to use as a true CRM and marketing automation tool. The support is exceptionally fast and the team are very helpful.

Negative: Some limitations on functionality depending on your plan. Easy to upgrade.

Summary: My overall experience is positive. I have been using this software for 3 years and many improvements have been made. User feedback are taken into account as there is always room for improvement. Looking forward to see where EB goes in the next 3 years!

Positive: The prompt reply of EngageBay whenever I have a question or an issue. Even if we are in different time zones, the support team always gets back to the user in a couple of minutes max.

Negative: The only con that I can think of is the technical language used. I consider myself as a lay person when it comes to technology and sometimes don't understand the steps to the solution directly.

Summary: The Platform has all I need in one place. I use the CRM and the automations to manage my campaigns and the Service module allows me to answer emails and reply to chats. Everything is saved in the platform making it easier to see past interactions with clients and prospects.

Positive: The service module allows me to answer emails and reply to chats. Everything is saved in the platform making it easier to see past interactions with clients and prospects.

Negative: The limit on emails I could send at the beginning but this has increased gradually.

Summary: It helps me with all my marketing needs. Being in to new business it helps me get new leads and help me market our services.

Positive: I have started using EngageBay for a few days now and for me surprise it is very easy to use CRM. It offers a lot of features at a small price.

Negative: For me as a new user, I find no issues with the product so far.

Summary: EngageBay stands out as a versatile and cost-effective CRM solution. It offers an impressive array of tools for email marketing, lead generation, and customer management, all within a single platform. The seamless integration between marketing, sales, and support makes it an ideal choice for businesses looking to streamline their operations and improve customer relationships without breaking the bank.

Positive: Comprehensive platform with integrated marketing, sales, and customer service tools.
Affordable pricing plans suitable for small and medium-sized businesses.
User-friendly interface with robust automation features.
24/7 customer support with helpful resources and tutorials.

Negative: At this time, there are no significant drawbacks to report regarding the use of EngageBay.

Summary: EngageBay is a wonderful CRM that offers excellent features with outstanding customer support. It is very much easy to use than many other CRM's in the market.

Positive: It is one of the best CRM that I have ever used. It is very much easy to use than many other CRM's in the market and offers outstanding customer support.

Negative: I have been using it for a couple of years and found no issues with the product.

Summary: It is overall a good tool at the price point. Offers many features. Excellent customer support and highly responsive.

Positive: It has lot of features, easy to use all the times, easy to navigate, all integrations seems to work flawless.

Negative: It is a good tool but has some limitations with email templates.

Summary: EngageBay is a good CRM that offers good amount of features at the best price. Their customer support is awesome and very responsive. The best part of this CRM is it is easy to use.

Positive: It is a wonderful CRM that offers wide range of features at the small price. I love their customer support as it is very responsive.

Negative: I have been using it for a few months and I have not found any major issues with the product.

Summary: It is a good tool that offers all the features like sales, marketing, social suite, live chat, and service desk at the best price point. Apart from all of these it offers excellent customer support.

Positive: I have been using this tool for a year now and I am extremely satisfied with it. It offers a wide range of features at the best price point.

Negative: It has all the features but at times it lags in sending emails.

Summary: It is one of the best CRM tool that I have ever used. I like the form builder that helps me to create forms at an ease and share it over social media to capture the leads.

Positive: EngageBay is a wonderful CRM. It offers robust features like automations, workflows and it is reliable.

Negative: Honestly, it has all the features that are needed for me.

Summary: Overall, it is a good and easy tool that helps me manage my sales data with an ease. It helps me to create tasks to follow up with my clients.

Positive: I like the simple way of creating and managing deals. It offers good number of integrations using which I have integrated with Twilio to make calls from with in the CRM.

Negative: If offers all the good amount of features but it lacks some of the features like advanced reporting that is needed for a sales team.

Summary: It helps me in managing my deals with an ease. I can easily follow up with my clients and call them directly from EngageBay using the Twilio integration. It offers good reports where can I view all the details of the calls made from with in the CRM. I can even send SMS to my clients.

Positive: It helps me to import all my sales deals directly using a CSV file and manage them. I can easily create different stages and move my deals using the simple drag and drop.

Negative: It is a good sales tool but at times it lags and this is common with every tool.

Summary: I like the simplicity and ease of use of this CRM. I can easily manage my contacts and deals. Their deal kanban view gives a clear picture of the deal stages. Apart from all of these they have a fantastic customer support that I have ever seen. Their are always available with in few seconds and help us with screenshots and video recordings followed by screen sharing calls.

Positive: EngageBay CRM has lot of "Pros". I like the simplicity of the CRM. It helps me to manage my contacts and deals with an ease. It offers 360 degree contact view which gives all the details of the contact.

Negative: The option to import deals is a bit tricky but their customer support team helped on this and so far I had no issues.

Summary: We are a huge fans of EngageBay and always suggest it to our clients that required a fully functional platform that can automate repetitive process, collaborate across departments and that too without any premium fees.

Positive: EngageBay is a feature-rich CRM that offers all the features that are needed for me. It helps me to create repetitive tasks like following up with my clients, creating tasks easily with their automations.

Negative: There is a learning curve at first to comprehend how it differs from other systems, but this is not necessarily a disadvantage of EngageBay because this is true of any new platform each with its unique set of complexities.

Summary: When I started working for my present employer two years ago, I used EngageBay for the first time. Previously, I utilized HubSpot and Salesforce. I assumed that transferring to EngageBay would be complicated, but it was actually quite simple. The platform is extremely user-friendly, feature-rich, and intuitive. In my opinion, the most appealing aspect of EngageBay is its ease of use. You'll love EngageBay whether you're a seasoned user from another platform or a first-time user. The Support staff is equally impressive.

Positive: It is the simplest CRM that I have ever seen. It is user friendly, appealing, feature-rich CRM with outstanding customer support

Negative: I have been using this CRM for a few years now and I haven't found any major issues with the product.