Alternatives to Coniq

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

A consumer will reach for their mobile device on average 80 times per day. To increase customer lifetime value and profits, connect with your customers when it is important. Ubiquity's engagement platform puts your customers at your business' heart. You can choose only the services that you need, or talk to our digital strategists about the best way to use them. You can build apps on top of the platform or use our configurable rich mobile applications, customized for your brand. You can easily add identity management to your programs. This will allow you to gain a deeper understanding about your customers likes and preferences, as well as rich first party data such location, DOB, and emails.

ONE is a layer of technology that unifies all interactions and organizational silos and learns, understands, and orchestrates customer conversations. ONE can monitor customer activity across all channels and touchpoints - digital, call center, in-store - to create an omnichannel view. Customer-driven journeys are key to providing personalized experiences and long-lasting customer engagement. ONE unifies customer journeys across all channels and touchpoints, harnessing intent to create value with every interaction. Elegant, real-time visualizations give you a complete view of customer journeys. ONE's AI-powered analytics gives you deep, relevant, and timely insights by listening across all customer touchpoints. This allows you to listen better and understand more to make informed decisions. ONE was built from the ground up to be a unifying layer that connects disparate systems and silos.

The customer engagement platform. Connect with your customers at the right time. Engagement Center. You can configure inboxes to accommodate any digital source, and you can also use machine learning to create granular routings. This is all you need to provide a great customer experience. Management of a brand in a world of social media sharing is complex. Social listening allows you the ability to react at precisely the right moment. Crowdsourcing Get involved with your customers! Reserve areas for customers that they can use to participate in collaboration, support, branding projects, and more. Customer Care. Customers are more satisfied with the service they receive, which includes fewer delays, lower costs, and a seamless end-to-end experience. Digital Marketing. Connecting the CRM to the marketing strategy and providing data support for the digital marketing options in order to best manage the company’s beating heart: its branding. Digital PR. Digital PR.

You can achieve desired outcomes such as increased basket size, profitability and frequency of in-store visits. Average transaction size increases, and a propensity for purchase. We offer scalable solutions that can be scaled for a variety brands in dynamic markets. Our deep segmentation and targeting engine allows you to build rich customer profiles and create world-class loyalty programs. Our suite of intelligence modules can be used to create a cadence that 'tests, learns and optimizes'. This will ensure you are solving business problems and staying ahead of the rest. Our digital toolkit will help you accelerate your digital transformation. It will allow you to harness all your data and create a CMS that allows you to run personalized, high volume, high frequency marketing campaigns. The pandemic accelerated the shift towards digital experiences in quick-service restaurants. This includes ordering, payment, and personalized rewards.

Transform Conversations Into Sales and Supercharge Customer Service & Engagement We are passionate about helping businesses succeed in the digital age. Our multi-channel Customer Engagement & Automated Platform is designed to streamline communication and boost efficiency across various channels including WhatsApp, Telegram Messenger, Instagram, and Live Chat. You can find the following exciting features on our platform: Omnichannel Team Inbox Booking Appointments Bookings for Classes AI Chatbots for all channels Push notifications are available on the mobile app Invoicing and Payments Segmentation & Broadcasting Automations Forms and Surveys Shop for E-Commerce on WhatsApp Plans & Subscriptions

Hashtag loyalty helps you increase customer loyalty, customer retention, and revenue. First-party customer data via a touchpoint (e.g. feedback, reservation system, loyalty program) that adds value to your company and enhances the customer experience. Performance reports, actionable insights and customer segmentation provide insight into customer behaviour and preferences that will help you make important business decisions. Automated, targeted, and personalized communication with customers at scale based on their activity Real-time tracking of engagement performance and revenue generation. Trusted by more than 1000 businesses in 30 Indian cities, it helps to increase customer loyalty, customer retention, and revenue. To grow your business to the next level, you need to establish long-lasting, meaningful relationships with customers. A simple interface that allows each member of a company to understand and use the platform to its full potential.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

HYP3R, a location-based marketing platform, helps businesses unlock geosocial information to engage and acquire high-value customers. Geosocial marketing gives you more context, relevance, and insight to help you understand, delight, and acquire customers. Every data point is an opportunity for marketers. Target unique audiences in your local areas and create relevant campaigns that are timely and relevant. HYP3R allows businesses to surprise and delight their customers and influencers in new ways. HYP3R displays all public social activity from a specific location, regardless if hashtags or mentions. This allows you to never miss an opportunity for customers to be amazed. You can create an internal command center to monitor social trends in your location, or display user-generated content in the lobby. You can manage your customer interactions and create effective segments based upon the qualities you care about.

SmartBip is our platform's name. It acts as an API Gateway and Middleware between the internal systems and the App and Web frontends. This facilitates and secures the communication between the parties. RetAPPs was established in 2012 by Alessandro Tiretta. He still provides the company with his retail industry expertise. He realized that brick-and-mortar stores could benefit from innovative tools in their battle against online boutiques. This was both for customer engagement and to meet the new needs of manufacturers. Today's data prove that this is true. RetAPPs is the perfect partner for traditional retailers. It's a fully digital solution provider that can support retailers through the entire digitisation process. SmartBip, our proprietary technology, turns any point-of-sale into an e-commerce platform with multiple channels.

Gamification can catapult your marketing. Meet CataBoom, your gamification experts. Our gamification platform can be adapted to meet your specific needs. We offer the industry's most robust gaming platform at an affordable price. CataBoom's gamification platform has been used by some of the most respected and well-respected brands around the globe to create over 250,000,000 engagement experiences. It was easy to create and deploy our gamification platform. There are hundreds of templates. It takes only minutes to complete. You can simply select your game experience and upload brand assets. No coding required. Our gamification platform allows you to create digital experiences that can be combined in endless ways. Our prize engine makes it easy to reward and incentivize your target audience on time and within budget. An on-the-move audience demands multiple touchpoints. To drive engagement and participation, create your game once and deploy it everywhere.

Khoros Community (formerly Lithium Communities) allows you to harness the power of the crowd and transform your website into an online destination. Khoros Community is a leading online community and customer engagement platform that helps businesses create exceptional digital customer experiences. The platform offers a wide range of tools that can be used to increase customer satisfaction and retention. These include forums and blogs, groups, Q&A and tribal knowledge base, ratings, reviews, gamification and value analytics, media, contests and many other tools.

Marketing and CX leaders face increasing pressures to continue driving growth while having less time and fewer resources. Pendula's generative AI offers teams the ability to deliver adaptive, meaningful, two-way experiences that engage and retain customers. Pendula wants to be at the center of every conversation that businesses have with their customers around the world. Drag-and-drop functionality will empower teams to perform their best work. Create intelligent two-way conversations using real-time data. Use AI to activate the entire data stack. The core of next-generation customer engagement and retention. Pendula’s workflow studio is only limited by your creativity. Choose a data source that will help you identify the moments your customers care about.

We reduce your time-to-market by providing pre-built templates and countless integrations. Customers have high expectations and the traditional method of building digital experiences cannot keep up with them. You need a platform that makes it easy for you to create highly personalized digital experiences. Lumavate allows you to seamlessly integrate your existing tech stack to create engaging, data-driven digital experiences that are relevant for your customers, employees, or partners.

Airship is used by thousands of top brands around the globe to build closer relationships with customers through highly contextualized and relevant interactions. Airship's Customer Engagement platform is mobile-first and data-driven. This allows brands to focus on individual customers and their needs rather than which marketing channels to use. Airship makes it easier and more efficient to increase customer lifetime value in an omni-channel era. Airship optimizes every customer journey across all digital touchpoints with trillions of interactions across mobile apps, push notifications and mobile wallets.

Create contests, interactive content, email, and emails that increase revenue, database growth, engagement, and revenue. Sponsorships and custom solutions can be sold to advertisers who have identified hot sales leads. Collect opt-ins to increase your email list and build rich consumer profiles using first-party data. Make fun, shareable content that drives new traffic to your site and encourages people to return again and again. Contests can generate revenue for your advertisers and excitement among your audience, while also building your email list. With additional chances and social sharing incentives, you can reach a wider audience. Your audience and advertisers will enjoy unique experiences. Learn more about your users and create rich consumer profiles that you can use for targeted email campaigns.

Perx Technologies, a Singapore-based Lifestyle Marketing SaaS Platform, is a category-creating Lifestyle Marketing SaaS Platform that helps large enterprises and digital native business transform from being transient and transactional into delivering continuous and meaningful customer interactions in the digital economy. This platform allows you to influence and drive customer action. It's never been easier to reward customers with personalized rewards. Enterprises are rushing to create mobile-first net new revenue streams through becoming 2 sided marketplaces. The Perx Lifestyle Marketing Platform allows enterprises to redefine customer engagement, create a marketplace for commerce in under 30 days, and be a strong Adtech competitor in the mobile-first economic. The platform powers large, global brands and allows organizations of all sizes the opportunity to monetize customer engagements through personalized, revenue-generating digital experiences that millions of end customers can enjoy.

Confer With, a video commerce platform, allows your team to offer real-time advice to customers on what they should buy. It's a great way to increase sales and customer loyalty by offering personalized online shopping experiences. Live video shopping allows you to engage with customers and upsell, cross-sell, or even add promotions to their baskets. Confer With combines live video and your eCommerce platform to give you access to your entire product catalogue. This allows you to make your products shoppable in one to one video calls. You can share product images and video demos on the platform. It allows you to curate your recommendations and makes it easy for customers to shop with.

Your website is visited daily by hundreds of people, but only a handful take action on what you offer. Social proof is essential to ensure that technology does not change. Wiser Notify is a quick and simple way to build trust in your products and services. Wiser Notify is a digital marketing company that aims to transform consumer psychology into effective marketing solutions. Wiser Notify offers social proof and FOMO marketing solutions to help you attract potential customers. You can build trust and popularity by displaying recent actions such as sign-ups, sales, and subscriptions on the site.

Find out what customers are saying about your reviews and how it affects sales. Engage with customers online, where they most often go. Find the hidden value in customer feedback data to identify what drives revenue at your locations. Get insight and actionable steps to beat your local and national competitors. Learn from the success stories of the nation's top-performing companies and how you can leverage them. Long wait times for food after ordering is a major problem that can have a negative impact on revenue. Assess the current food delivery system and assess whether servers and kitchen staff are properly trained. Your customer feedback can have a significant impact on your sales. Show all levels of management how they are doing at the local, district, or location level. You can monitor business performance, spot operational issues and employee problems, and reply to reviews for all locations from one platform. You can manage customer feedback and social reviews posted to your website.

Chat360 is transforming customer engagement through our multichannel conversational platform. Chat360 is trusted by over 300 global brands. It uses advanced AI to automate and simplify customer interactions. This delivers a seamless experience on all touchpoints. Our platform allows businesses to easily connect with their customers via WhatsApp, Facebook Messenger and Instagram. This creates a unified approach which enhances customer satisfaction and loyalty. Our powerful AI and Natural Language Processing capabilities allow for personalized interaction while automating routine queries. This allows your team to focus more on complex tasks. Chat360 centralizes and streamlines operations with its seamless integration into CRM, payment gateways and e-commerce platforms. Our platform also offers multilingual support that allows businesses to break down language barriers and offer localized customer experiences worldwide.

Airkit is a digital experience that sits on top your systems of records to drive customer action. Digitize every sales and service touchpoint throughout the customer's lifecycle. Automated onboarding, self service account updates, digital cross-sell and churn prevention are just some of the many benefits. Pre-built components and templates are available for web, mobile voice, chat, and voice. You can also build your own. You can ship high-quality apps faster and more confidently with best-in-class error tooling and debugging. Less errors, less maintenance. You can create your own brand components and asset collections to ensure that apps follow your brand guidelines. Airkit-powered apps and core systems can be connected to customer data via APIs or pre-built integrations. With built-in analytics and reporting dashboards, you can measure and optimize user engagement. Reduce paperwork required for security, privacy, compliance certifications. Respect TCPA, SOC2, PCI, GDPR, HIPAA.

Repro is a customer engagement platform which leverages customer data to enable value added communication across channels such email, push notifications and web. Data can be found in both the digital and real worlds. Communication that only sends emails and pushes. Repro bundles data and creates repeat customers by optimizing communication across channels. You can send messages that are tailored to your customer journey through various channels, including push notifications, in app messages, and the app UI. Customers can place banners at the best time based on their behavior and attribute data, announce campaign information, or take steps such as reminding them to drop baskets. The website information can be used for email marketing. We looked at the actual usage by companies that have created apps / web services tools.

It is difficult to create a great customer experience. It seems easy to improve customer experience. You invest in the departments that deal with your customers, such as sales, marketing and service. Your customer experience does not depend only on the people who deal with customers every day. It all depends on the people, processes, and technology behind the scenes to ensure a smooth experience every time. We can help you to break the cycle. Our AI-powered Automation & Customer Engagment platform Liberty allows you to make massive transformational changes quickly. Your customer experience will change radically, organically, and most importantly, quickly.

Engage your customers via any digital channel. You win by reducing costs, increasing revenues, and improving customer satisfaction. Our company believes that context awareness is crucial to provide the best digital engagement for consumers. Service providers are able identify, offer, and deploy relevant services to consumers segments. Our platform can deliver a multi-pronged engagement. This includes self-service, new product selection, payment, push notifications within the app, links to specific promotions, directions to the nearest store, and more. This closed loop interaction provides data in a meaningful, actionable manner for consumers and helps service providers maximize their overall wallet share. AwareX is 100% pure software as a services product offering. It is delivered via the Cloud and offers 365-day, 24-hour customer engagement for a wide variety of optimized customer journeys.

Digital analytics platform for customer engagement and enterprise-level digital analytics that can help you improve every customer interaction and provide better customer service using data-driven insights. Enhance and understand every customer interaction. Real-time actions Start delivering a better experience. You can automatically collect customer behavior data across all channels from day one - without any custom development. Each customer interaction can be viewed under a single customer profile. Visual dashboards allow you to analyze customer journeys and tracks. Deep dive into the reasons behind with Dataroid's data lake and out-of-the-box analytics reporting. Real-time engagement metrics can be used to improve your communication. Dataroid allows you to better understand your customers, improve digital product experience, and drive customer retention.

Innovator, connector, and leader in the insurance industry. We offer the UK's most comprehensive straight-through processing platform. Find out how our digital platform can help you meet your business needs. A digital experience that is seamless and agile will drive business transformation. Improved productivity is possible through the use of adviser and consumer self-service tools. Continual engagement with customers will result in a higher customer lifetime value. Customers and Adviser Portals allow customers to access policy documentation and make changes digitally in real-time. The components cover every aspect of the user experience, including full reinsurance reporting and integration with external portals and automated and clerical Underwriting. Flexible deployment - from complete deployment of the SSG Digital platform to individual components that can be integrated (e.g. Only underwriting, New Business only

Como provides you with the digital marketing tools that will make this happen. We have a long history of success in helping restaurant and retail businesses. This gives us the ability to understand the challenges you face as well as the barriers that stand between you and the solutions you need to grow your business. Our mission is to remove those obstacles and help you unlock your full potential as a business owner by helping you to extract the wealth of customer transaction information from your POS and put it into action. Como Sense is our professional marketing platform for driving business growth. The platform continuously detects who your customers are and what products they buy so that you can target them with relevant communications that will bring them back. The solution's key tools include powerful analytics and marketing automation, loyalty programs as well as omnichannel communication and your branded mobile application.

Modern CX platform for healthcare and finance. Identifying and meeting customer needs in the first contact. Any website can offer live video customer service. Two-way communication channels such as video chat are a great way to build trust with customers, especially when they are having problems. Agents can quickly assess the customer's problems using video chat. It is also much quicker than having to communicate the problem over the phone or in live chat. The agent then has to explain the steps to resolve the issue over the phone. Video chat allows for a high level of personalization, which is possible only in the virtual world. This helps to build better customer relationships and loyalty. This helps increase a customer's lifetime value. Customers feel more connected to the company, and feel that their problems and concerns are being heard.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Perfectly timed personal videos can increase customer engagement. Bonjoro's simple platform and powerful integrations make it easy for you to convert customers with video, no matter what touchpoint. You can quickly build trust with new leads and make your company stand out from the rest. Start conversations that lead to conversions and get more responses. Customers will feel valued and will recommend your business to others. To ensure that new customers feel valued, you must welcome them personally. Keep in touch with your customers. Remind clients that you care, keep them updated on your service, and maintain long-lasting relationships. Bonjoro can be used in conjunction with your existing business tools. There are over 1000 integration options available to power your Bonjoro campaigns. You can create goal-based campaigns that are based on certain parts of your customer's funnel.

Paylode is a customer perks platform. We are the fastest way for any company to launch and manage a robust perks program for their customers. We make it easy through a no-code interface and a pre-vetted, pre-negotiated marketplace of over 1,000+ perks from leading consumer brands. Every company wants to have a perks program… but they’re expensive, and super hard to build in-house. Paylode makes it possible to launch your own branded, customized, curated perks program in 15 minutes. Personalize and reward every moment of the customer journey, and watch your authentic customer engagement grow.

Venntive is a complete CRM and Business OS that eliminates silos and tech stacks. The platform is seamless and allows customers to manage their entire customer lifecycle starting at the first touch. It can also be used to track the customer's progress throughout the customer's lifecycle. Venntive has everything you need in a marketing automation platform, a sales stack and customer success/engagement. It also includes operations. Although integration with third-party apps is not required, Zapier is a CRM Connector and has an API. No-code customization eliminates the need for ongoing expense and time to update or customize your Venntive instance. Venntive is also extremely cost-effective right from the beginning, so a reduction in costs does not necessarily mean a reduction of staff. Venntive is a smart, efficient B2B SaaS solution that allows you to start, scale and manage your business right away.

Allswers transforms opinions into business insights. Allswers is an experience-management platform. Real-world data is used to inform decisions. You can create surveys that add value to your company by increasing customer loyalty and measuring quality. We can help you create surveys that give you unique insight into the experiences of your most important customers. Solutions that measure your company's value processes. Automate customer interactions and gain insight into their behavior. Analyze the attributes, benefits, and values consumers associate with your brand. Boost productivity and employee engagement by managing your employees. To ensure that you meet all standards, monitor quality indicators. Management of experience helps you identify growth opportunities. Automate tasks and create automated workflows and integrations to gain valuable insights.

Advanced conversational intelligence to provide unparalleled customer experience. Advanced conversational intelligence for a superior customer experience. The solution empowers employees to deliver efficiently from anywhere, anytime, using any mobile device. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.

Smart customer engagement can help you increase your revenue. Increase sales with customer-requested offer bundles and discounts that they co-create. GreyFox helps you achieve your goals. Get a personalized offer to grow your business. Get customer insights from surveys and feedback. Engage Customers across Channels Automated Campaigns can improve your marketing ROI. AI can increase customer loyalty. With offers that convert, make every engagement count. GreyFox is Skellam AI's revenue-accelerating automation marketing tool. It engages shoppers through personalized deals and gamification. GreyFox uses advanced AI algorithms to calibrate the offers it generates for new and loyal customers. To meet your revenue goals, you can adjust its personalization settings and set it to autopilot. GreyFox helps you to build deeper customer relationships. GreyFox gives you the ability to control your offers and discounts, which will help you better manage your profits.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

Spendgo, an integrated loyalty and marketing platform, allows businesses of all sizes automate and manage campaigns. It creates a unified customer experience by connecting point-of-sale and e-commerce platforms to third-party solutions. Spendgo offers behavioral data as well as customer profiles, purchases history, which allows businesses to better engage their customers. Spendgo allows you to reach customers in-store, online, or via mobile.

Base lets you tap into the most powerful growth engine of your company - your customers. We are pioneers in the Customer-Led Growth evolution. Our designated customer marketing platform helps B2B companies create a personalized and ongoing lifecycle engagement with their customers at scale. By analyzing the individual journey of each customer/user in all touchpoints, and leveraging insights to engage, you are able to engage contextally and increase product adoption, loyalty, and acts advocacy, as well as cross-sell, upsell, retention, feedback, and retention at scale.

Maximize and increase customer returns at all points of the customer journey. Automated customer interactions can help you create loyalty programs that generate incremental revenue. Bespeak helps small to medium businesses harness the power and potential of mobile to maximize their existing customer relationships. You can increase in-person sales and quickly pivot operations to limit in store contact. To increase your chances of interaction, response and ROI, build out your customer database that includes mobile phone numbers. To increase customer engagement and drive revenue, showcase specials, events, and new products.

CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.

GroHawk uses CSAT, NPS and CES to help identify what your customers think about your brand. Are your customers and employees ready to go back to work with you? What would they like to see changed? Looking for a tool to collect customer details for Track & Trace Ask your employees to survey them and find out their thoughts on the measures. As customers shop again with you, it is important to speak to them and get to know their concerns. As you reopen your company, collect customer information to ensure you comply with government guidelines. GroHawk comes preloaded, with survey questions that are tailored to your industry by top retail professionals. You can supplement the core survey with questions specific to your business, which will allow you to collect feedback on any aspect your offering. The system can generate multiple reports to provide more accurate analysis and insight into your customers' behaviour.

Growth for your hospitality company. You need these tools to keep customers coming back and grow your business. Technology that saves time and helps you succeed. WiFi that keeps customers coming back. Profits could be increased by as little as 5% by increasing repeat visits. This could lead to a 25% to 125% increase in profits. Our system allows customers to stay engaged without spending hours each week marketing. You can use our system if you have access to wireless internet or hardware. Upload your logo and background, and ask a few questions about your customers. Automated marketing messages can help you engage with customers. Once everything is set up, customers will return and your business will grow. Real-time analytics can help you learn more about your customers. Get insights into customer behaviours and interactions.

UGC Contests allow for high-level interaction with customers and increase brand engagement. Customers can participate in photo, video, audio or text contests. This encourages customers to be creative and provides multiple touchpoints between your product or service and the customer. Contest Factory was the first company to offer online voting for UGC Contests. This patent is also held by multiple other companies. UGC Contests can be purchased as a custom product with standard mobile optimization, social media sharing, and Viral DNA®, analytics. Sweepstakes are a great way to reward loyal customers and connect with new customers. Contest Factory's Sweepstakes platform allows you to create buzz, collect large amounts of prospect data, and re-engage your customers. Sweepstakes are a win-win on all fronts.

You can instantly join, increase conversions, and expand wallet share. Deliver the digital experiences that your customers expect. Our white-labeled solution offers digital account opening, loan origination and cross selling. It integrates with your core banking system. Rapidly rollout charitable financial experiences that increase member engagement, and unlock referrals. Transform your digital user experience and not your back-office systems and processes. Community banks can now open accounts and lend out loans. Pre-fill customer information to apply for additional products.

Dropcountr is a simple, yet powerful, water analytics and customer engagement tool that works with all meters regardless of manufacturer or read interval. Dropcountr CLEAR is used by utilities to better understand customer behavior and address indoor/outdoor water efficiency costs, respond to service inquiries, and engage customers using modern communication channels. Dropcountr HOME is a customer portal that allows homeowners to better understand their water usage, compare it to others, achieve goals, and receive utility announcements and rebates. Cloud-based data analytics and customer engagement. Dropcountr converts data from water meters into actionable information that utilities staff can use to help customers and their customers. Connect with your customers using the technology they prefer. Reduce the number of customer service calls. Automate alerts, and move to digital communications. Satisfy customers and meet their expectations.

SessionM's customer loyalty and engagement platform powers personalized and rewarding experiences. It is used by some of the largest brands in the world, including those that specialize in Restaurants, Retail and Consumer Goods. You can create a unique loyalty experience that drives high-value customer behavior and provides valuable data about customer preferences and analytics. Flexible functionality allows you to create unique loyalty programs and personal experiences. Responding to customer signals across all channels and at any time is a way to win critical moments. Machine-learning, real time decisioning and the ability to engage customers across all channels to provide smarter customer interactions. SessionM's technology collects real-time and batched data from multiple channels to create a database of 360-degree customer profiles, which can be used to make decisions for all systems.