Alternatives to Aniceya.io

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Every customer conversation is critical to the success of your business and the revenue you can deliver. At Jiminny we help you record, capture and analyze each customer interaction to generate actionable insights on what is and is not happening; enabling you to move the needle and support your biggest objectives across the business. Jiminny is the only partner who turns great sales leaders into great sales coaches, enabling you to drive true change across your sales teams and build high-performing revenue generating teams.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

AVOXI Genius is a cloud-based, cost-effective, and simple-to-use call center software. You can easily manage your business communications using a web-based contact centre. AVOXI Genius integrates your contact center solution with voice service. Virtual phone numbers are available for activation in 170+ countries. AVOXI Genius is the best-selling solution in the world, with plans starting at $19.99 per person. Enjoy 2 months of free service for a limited time.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

GoTo Connect gives your business a professional boost. GoTo Connect is a cloud-based, feature-rich, business phone system that helps thousands of companies in all industries and sizes to improve their communications and achieve greater success. GoTo Connect Hosted VoIP provides a wide range of features that can replace legacy landline phones such as unlimited voicemail boxes and auto attendants.

Revenue intelligence gives you powerful insight into customer interactions. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your top reps do. Transform your team into quota-shattering super sellers. Stop deals stalling. Every deal should be on a track to closure. Every time, solidify the next steps. Listen to the raw voice of your market. You can be sure of success when you launch new initiatives. Your most successful sellers should be cloned. Data shows that the best reps are different from the rest. Your average sellers can become stars.

Assessing the quality of voice-based and text-based interactions with customers is a great way to improve customer satisfaction, increase agent effectiveness, and comply with security and legal requirements. Call center agents must be held to a high standard of quality control in order to engage customers effectively. Integrating quality monitoring with recording capabilities and survey features allows you to identify the most appropriate interactions and evaluate agent performance. You can also capture real-time feedback from customers and gain insight into business issues and contact quality. Record, playback, stop and start desktop and voice interactions. Recordings provide insights into the customer experience, and improve agent performance and quality. Robust evaluation tools provide insight into the entire customer experience and improve agent performance.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.

CallMonitor was created for managers, supervisors, and business owners who employ mobile call operators. CallMonitor is a call monitoring tool that can help you monitor your business' productivity and keep you informed. It provides valuable insight and interesting statistics about company phone calls. CallMonitor can be downloaded to the phones of your employees and call monitoring can start. You will have direct access via your web browser, to call logs, call statistics, performance, and call logs for each employee. A customer database will also allow you to see customer call patterns. CallMonitor lets you view the entire call history and call logs of your employees. CallMonitor provides a wide range statistics that will help you manage your call center. CallMonitor allows you to listen to every call made by your operators using a high-quality call recorder app.

SmartCallMonitor adds the functionality and efficiency of a telephone system directly to your TAPI-capable devices. You can also enjoy all the benefits of VoIP with SmartCallMonitor by creating a SIP account. Get the powerful solution you need for modern telephony systems. Are you looking for TAPI functionality on other computers? Install the software on all computers. The server retrieves the call data and allows central control of the calls. The TAPI interface is no longer required on every computer. A customer service or sales representative can send a call to the colleague identified by SmartCallMonitor who is the responsible account manager. This information is retrieved from the database. SmartCallMonitor uses TAPI to communicate between computers.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

Voxida is built to meet your needs, adapt to your work-flow and efficiently record, monitor and report on your calls. The Voxida Software Suite is the primary Voxida Software Suite. It includes all the tools you need for recording calls. The Voxida software suite lets you automatically record all calls at any time, either on demand or according to a schedule. Voxida is used by most organizations to record all calls, digital or VoIP, intercom, or radio conversations. This can be used for long-term archival or immediate playback. Voxida allows for complete flexibility in telephone recording. You can record 100% of calls on all lines, certain extensions on a schedule, or certain phones on demand without extra cost with Voxida. Accurate Always Inc. engineers and supports the Voxida systems. Based in California's Silicon Valley, they provide efficient, managed communications recording solutions that fit within existing work-flows and telecom infrastructures. Accurate Always helps call centers, healthcare and governmental organizations catalog voice and video interactions so they may use this intelligence to continuously improve their operations and positively impact their bottom-line.

Tapit Enterprise is ideal for large-scale, high-call volume applications. It offers a variety of call record capacities, including 50/100/200 millions records. Tapit Plus is the ideal solution to medium-sized to large businesses that store approximately 15 million records and have scheduled arrive & recover features. Trisys has been creating unified call monitoring systems that are easy to use, durable, and long-lasting for more than two decades. We have spent a lot of time refining our software to ensure that it is current with technological advances and to satisfy our clients.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

High quality communication for excellent service. High quality communication for excellent service. Get the VoIP phone system with call monitoring, music on Hold, extensions, and an automated assistant. Our VoIP phone system offers the same tools and features as large corporations. It allows you to communicate better, create new strategies and provide better customer service. We understand that your business will grow internationally and offer a VoIPphone system that allows you to analyze real-time data trends, CRM interactions, and the number of unanswered phone calls. Multicomm VoIP allows you to manage all aspects of your company's collaboration and communication. You can access all the tools you need to take the business to the next level without switching applications or paying for different services.

Call analytics allows you to track all calls made from advertising and digital platforms. You can also learn which sources are high-converting calls. Monitor all calls to maintain product quality standards, improve market effectiveness, and ensure quality control. By merging thousands of agencies and businesses, you can share insights and deliver ROI to the client. Call forwarding service allows you to work from anywhere, without missing an important call, and gives your business the speed-paced flexibility it needs to make the most out of your business transactions. Record calls to gain information and keep track of what customers say so you don't miss any crucial action items. Dynamic number insertion allows you to dynamically change your business phone number on your website based upon the online marketing source. This helps marketers determine which marketing activity brought the most traffic to their site.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

Aircall is the cloud-based phone service of choice for 3+ users modern brands. We integrate seamlessly with the most popular CRMs and Helpdesk tools to help sales and support teams communicate clearly. Administrators can instantly add numbers to 100+ countries, scale their team according to seasonality, gain deep insights through real-time analytics, and get detailed insights. Aircall is trusted worldwide by more than 3000 companies via desktop and mobile apps. Start a risk-free trial today!

Remote teams can use the cloud phone system. JustCall provides a phone system that works from any device, anytime, anywhere for sales and support teams. It takes only seconds to obtain phone numbers in 70 different countries and make or receive calls. In minutes, you can set up your own cloud phone system. JustCall is the fastest and easiest way to manage your phone service. Learn how JustCall is used by companies to handle phone calls. Increase sales and conversions by enhancing agents' capabilities. Get rid of the hassles associated with manual dialing and data logging. You can increase sales call volume and productivity by up to 300% You can deliver a seamless customer experience with IVR and Smart Call Routing, as well as Live Call Monitoring. With SMS Bots and a variety of features, you can offer your clients responsive, 24-hour support. Automated integrations can be used across many business tools and applications. CRM, Helpdesk, and other software automation tools can be used to create smooth workflows for support and sales teams.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

A seamless customer journey that spans channels is easy and fast. Discover our automation-first solutions that use AI every day. We release hundreds of new features, integrations, and solutions every year to keep our platform at the forefront of customer experience technology trends and technology. Our automation-first customer service solutions leverage Talkdesk AI in order to optimize your most important customer service processes. You don't need to believe us. Listen, read, and see how our customers make customers happy.

An Android phone tracker and safety app that works 24/7. Receive alerts about falls, inactivity and geofence entry/exit. Remotely access call logs and full-text messages, live location, and app usage. The Easy Logger Free subscription is a powerful SMS tracker and call logger. The Easy Logger Pro subscription provides a comprehensive cell phone tracking and monitoring tool that tracks location and calls, texts, applications, and more. Phone call logs can be viewed with call duration, date and phone number. Contact names and locations can also be viewed. Monitor text messaging. All messages deleted are included in the outbound and inbound message logs. Easy SMS tracker. The online secure phone monitoring console allows you to track your location and view 90 days of history. You can view usage statistics for every app that is installed on your phone. This includes messaging apps, games, and business apps.

ObserveCTI™ automates the management process by providing your business a quality assurance tool, which provides business-driven, selective/intelligent voice and data recordings without the need for a proprietary voice logger. All recordings can be categorized and stored for later use from any touchtone telephone, remote location or PC. Supervisors can access multiple sites from their computer and can control auditing from one location within the company. ObserveCTI™, which is a fully integrated auditing platform, allows contact center supervisors to audit agents. Agents are scored and audited based on the criteria set by your business. The supervisor can simultaneously listen to and audit recorded calls and screens by clicking a mouse. The supervisor can comment on the session, save or forward the audited sessions to the agent for review.

Your supervisors, trainers and Quality Assurance teams can empower your agents to improve customer interactions. A user-friendly interface allows you to review recorded and live-monitored calls and sync voice and screen recordings. Automated analysis of interactions to provide actionable insights. A sophisticated call center quality management system will help you improve service quality, assess call-handling effectiveness, and ensure agents adhere to scripts and processes. Use an intuitive interface to manage your team's performance. You can listen, monitor, score, and evaluate agents. Then, you can provide effective coaching and eLearning. To coach agents and improve KPIs, provide e-Learning resources and packaged call content. Perform evaluations quickly, efficiently, and easily. Agents can excel with in-depth performance reporting.

CALLBROKER Report View allows communications supervisors or administrators to assess and analyze the company's call traffic. CALLBROKER Report View provides a reporting solution specifically designed for Cisco Unified Communications customers. There is no limit on the number of calls or IP phones that can be used. CALLBROKER Report View gives the communications manager all the tools they need to quickly analyze and make informed decisions about communications within the company. CALLBROKER ReportView allows for analysis and control of both incoming and outgoing telephone traffic via a web-based interface. CALLBROKER reportView for callcenters gives information about queues, agents, and a wide range of data that meets any CRM's requirements, including calls answered, abandoned and talk time, wait times, average wait time, and average wait time. Integration with Cisco CUCM via AXL or LDAP Alerts sent by email and exportable reports to excel and pdf.

Supervisor fleet management software provides control and real-time visibility to your Seegrid Plion™, AMR fleet. It also integrates seamlessly with workflow integration for continuous material movement. Monitor material flow to increase productivity. Get instant alerts when you need to take action for accurate material movement. To ensure that throughput requirements are met, goods must be kept moving in congested areas. Supervisor is your automated traffic cop, keeping AMRs and employees safe at high-traffic intersections. Supervisor integrates easily with your enterprise's WMS/MES or custom systems. This gives you additional visibility into your day-to-day operations as well as insight into your organization's productivity. You can dynamically reroute Palion AMRs to any place with remote calling, or dispatch robots to another task to support changing demands.

360o Contact Center Solution that combines voice, video, email, social media and chat (WhatsApp Messenger, Facebook Messenger, and Bots) all in one interface. It is simple, intuitive, and customizable. All channels are covered: voice, video, E-mails, Whatsapps, Facebook, chatbot and Facebook. Excellent audio quality, excellent notification mechanisms, and chat with supervisors. Monitor agents and teams live. Wallboard views of call center performance. Combine the best call center capabilities with CRM information to create exceptional experiences. The CC is connected to your customer's journey and gives agents the information they need for personalized customer support. OneContact CC seamlessly integrates with all the top CRM providers. Multichannel contact management system that allows for the creation and maintenance of a clear view on the profile and interaction history of every client.

RocketPhone, an all-in one voice platform, is designed to enhance business communication by integrating seamlessly into Salesforce CRM. It has features like real-time AI assistance, automatic transcription of calls, and action automation that streamline workflows and improve interactions with customers. The platform allows teams to unify their conversations across mobile devices and Salesforce interfaces. It also supports voice, video, and cellular communications. RocketPhone uses AI to detect key moments during conversations and provide in-call prompts. This helps boost sales and service efficiency. It offers flexible pricing, no minimum annual contract and can be used from anywhere with an internet connection. The platform is designed for sales teams, customer service teams, and managers. It aims to improve operational efficiency, close more deals, and enhance customer experience through real-time monitoring.

AirDroid Business, an enterprise-grade Mobile Device Management(MDM) solution, is designed to help businesses manage and control Android devices fleets from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs.

CallConfine is an innovative call recording / voice logger solution that comes in analog (4, 8, 16, 24, 24 ports), digital (single or dual, core), digital extension (8, 16, 24 Ports) and VOIP. This solution is used by Financial Institutions, Banks and Hospitalities to record telephonic conversations. The CallConfine application helps organizations to improve their business efficiency and accuracy. Monitor your marketing and customer service departments. Communication gaps with clients can be avoided. Dispute Resolution: Recording a telephone conversation can prove invaluable when you resolve disputes in your business. Logging of conversations can be used as proof to resolve differences and maintain the respect of customers. It is a fully proofed "Compliance Product". CallConfine manages policy compliance, performance management, interaction monitoring, and customer satisfaction.

You need to understand every interaction between agents and customers in order to optimize your contact center. You can equip yourself with the tools you need to ensure high-quality customer interactions as well as optimal agent performance. Record audio of calls randomly, at set times in time or on demand. It doesn't matter when recording starts. Your supervisors can monitor live calls and listen in on all call recordings, even if a caller is transferred. You can resolve disputes quickly, provide legal defense, and monitor agents using rock-solid call recordings. You can drill through millions of call results using any metric. One-click filtering allows you to quickly search. Combine multiple fields to create complex searches. Simply play a multimedia clip on your desktop to analyze any interaction. You can share the voice-plus screen.WMV file over a network or by email. You will be able to see how agents interact with customers. This will allow you to optimize your workforce more effectively and efficiently.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Call Accounting Mate is a powerful, reliable and fast call accounting software package that monitors and reports on telephone calls. Call Accounting Mate is available for use in any type of enterprise, including retail, hospitality, government agencies, brokers and professional firms, banks, universities, and banks. Telecom managers find it difficult to allocate telecom costs to different departments, cost centers, or individuals. Telemanagement will help you to identify charges, highlight misuse, and increase productivity. Call Accounting Mate can monitor all incoming and outgoing calls, in real-time. Alarms and reports can also be scheduled for 911 emergency notification, reporting toll fraud or misuse reporting. It is possible to quickly identify calls to/from a specific number using a built-in contact database. These calls can then be tagged as business or personal.

Call button for your Website Calls directly from visitors to your website. Call From Web allows your website visitors to call any number directly from their browser.

In just hours, you can set up a contact center. Cloud capabilities are available while you keep your on-prem hardware. Transform legacy systems to the cloud in a matter of minutes. Ozonetel connects you with product specialists who will fully understand your needs before recommending a solution that best suits your business goals. Automate voice and digital channels cost-effectively. Top-rated dialers to speed up inbound lead management and outbound campaigns. In 24 hours or less, you can set up a complete call management system. Complete inbound, outbound and blended call center solutions. Ozonetel offers secure, cloud-based communication solutions which provide a better customer experience and lower total costs for contact centers. We are well-known for launching the first Indian cloud-based customer experience platform. We have been able to provide unparalleled customer service and continue to innovate with AI since then.

Feedback Inn is a simple solution for people who care about their customers and take their business seriously. Our fully-featured dashboard is easy to use and allows you to launch, analyze, and design surveys. It also includes all the features you would expect from a top-of-the-line solution. Ask your customers to rate your services and then analyze their feedback offline and online. All results are available in real-time on both your desktop and mobile devices. Feedback Inn's intuitive interface makes managing your surveys easy. You can easily start your first survey in minutes and have your clients share their experiences with you about your customer service. You can then tune your services to improve customer service. You can monitor customer responses in real time through the dashboard. Engage with customers before it is too late. You can see all suggestions and complaints right from your mobile device or desktop. Respond immediately.

OnScene Xplorer, the most popular mapping and pre-incident management software for emergency responders, is now available. The software is mobile-friendly and easy to use. OnSceneXplorer software gives emergency responders critical information. It allows them to quickly locate dispatched locations and view preplanned routes while on the road. Crews can quickly find addresses, intersections and mile markers, as well as apartment complexes and other places, thanks to the intuitive interface. OnScene Xplorer’s "Spell-right” technology ensures that you enter the street name correctly every time. Dispatch Monitor calls can be automatically located for your convenience.

Conversations are the best way to create customer journeys. Engaging experiences that move customers. Developers love it. Built for business. Vonage Communications APIs (formerly Nexmo), help growing startups and agile businesses improve their customer experience and realize new business results at scale. Our APIs, global platform and expert support make it easy to simplify communications and innovate faster. Voice interactions can be reimagined to transform customer experiences. Every message should be viewed as an opportunity for you and your customers. Secure and private logins are made easier with this tool. Cloud-based voice applications that are modern and high-quality. You can programatically send and get SMS from almost every country. Get real-time information on any phone number around the globe. You can make and receive calls using your existing VoIP infrastructure.