3CLogic Integrations

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

SAP Sales Cloud. Understanding your customers is key to establishing lasting relationships. Deliver exceptional sales experiences. Increase sales and foster advocacy. Your sales team can spend more time building relationships with customers and engaging them. The SAP Sales Cloud solution can automate and streamline critical selling processes, and empower sellers with intelligent recommendations. Cloud deployment. Unified view of all customers Seamless mobile and offline experience. Intelligent recommendations, insights, analytics. Key Benefits. Sales process automation. Increase win rates. Increase sales effectiveness by using AI recommendations that are tailored to each opportunity. Intelligent automation of labor-intensive tasks such as interaction capture can also help. Sell anywhere, anytime. Engage customers strategically and make each interaction count

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Salesforce helps sales teams improve their performance and reach their goals. Salesforce is the most widely used CRM in the world. Salesforce gives teams access to tools that enable them to grow their accounts and find new customers. They also allow them to close deals faster and from any location. Salesforce offers many features, including contact management, opportunity management and lead management, email integrations, reports and dashboards as well as sales forecasting, files sync-and-share, and reports and dashboards. You will spend less time looking at spreadsheets and more time managing your business. No software, no hardware, no hassle. In minutes, our simple setup assistant will streamline sales and answer customer questions. Connect data from sales, service, marketing to create seamless, personalized experiences for buyers. You can see a complete customer view, including their account, activity history, connections, and more. You can also pull in social data to get a deeper understanding of your customers.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Your initiatives will bring more value and help you achieve faster enterprise change. Track, plan, and prioritize work that aligns with business objectives. Enterprise agility is key to better business outcomes. To create value, you must manage outcomes You can gain visibility into your portfolio investments and business strategies to achieve better results. You can track the progress of your funds in real-time to see how they are being spent and the value of the work being done. Plan for adaptability in the face of uncertainty For greater agility, connect your investment plan with your work plan of actions. You will be able to see the project's outcomes and assess top-level investments. You can also adapt to make adjustments as needed. Scale work to deliver faster You can manage both operational and strategic work from one place, and reduce bottlenecks for faster time to market. As priorities shift, optimize and reallocate resources to increase agility.

Great service goes beyond engaging customers. To resolve customer service issues quickly and proactively, connect customer service with other departments. You can improve your customer service from the request to resolution.

To quickly respond to and prevent problems, connect field service with other teams or mobile tools. Both customers and workers are safe. Ensure customer satisfaction through efficient management Complete the work the first time Customers are solved on the first visit. Automately assign the best people to the job. Integrate with customer service to ensure that they have all the information they need. Capabilities that scale with you business Field Service Management combines key capabilities and applications into scalable packages that can adapt to your changing needs.

Verint Monet Cloud Workforce Optimization Software for Contact Centers and Help Desks. Our cloud-based call center workforce optimization software allows our customers to concentrate on what they do best: providing a great customer experience. The art and science behind workforce management in a help desk or contact center is to have the right number of employees at the right time, with the right skills, to meet predetermined volumes of work at a predetermined level of service with minimal costs. Workforce management is a critical task for contact centers/ help desks, as poor planning and execution can have a negative impact on your business (revenues, cost), your customers (satisfaction) and even your employees (motivation/burn-out). Verint Monet Workforce management (WFM) includes forecasting, scheduling and agent communication. It also helps to optimize your workforce resources.

SAP Service Cloud is a customer service platform that provides great customer experiences across all channels and improves contact center efficiency. Customer loyalty can be increased by providing personalized, reliable omnichannel service. Service excellence can also help drive business growth. You can provide seamless service across all channels, including self-service. Intelligent technologies reduce resolution times and help agents excel, increasing customer service profitability. With contextual support and user-friendly tools, you can improve employee satisfaction and performance. Outstanding customer service is key to supporting sales, commerce, marketing, and other areas. SAP Service Cloud will help your company provide fast and personalized customer service, and increase service efficiency. It connects customers from different channels into one solution, enabling consistent service across all channels.

With efficient, intelligent services, you can eliminate frustration and increase employee satisfaction. ServiceNow HR Service Delivery gives employees the experience they want. Reduce repetitive tasks and increase employee productivity by using fewer resources. Oversee lifecycle events such as onboarding and offboarding in multiple departments. Enterprise-wide workflows increase efficiency, and give full visibility to the entire process. Increase staff efficiency and service delivery by having a clear view on employee requests.

Workforce Optimization (WFO), a unified suite cloud solutions that capture interactions and manage the performance of employees across an enterprise, is called Workforce Optimization. WFO is a set of pre-defined workflows for contact centers that provide unique information to improve productivity and quality. This includes workforce management and call recording, automated quality control, performance management, speech and text analytics, and many other things. The benefits of workforce optimization Finally, you can answer the most pressing queries facing your contact center. How can I balance employee flexibility and staffing costs? How can I reduce effort, improve processes, and empower my workforce? What type of WFO analytics is required to improve customer engagement? - What's next in WFO for my organization?

Collaboration and unified communications for enterprises. Cisco's integrated collaboration infrastructure allows people to connect anywhere, anytime, and on any device. It supports voice and video calling, messaging and mobility. Cisco Unified Communications Manager provides secure, scalable, manageable, and reliable call control and session management. The Cisco Unified Communications Manager allows you to consolidate your communications infrastructure, allowing your people and teams the ability to communicate easily. The solution includes IP telephony and high-definition videos, unified messaging, instant message, Presence, and unified messaging. Transform your workspaces. Cisco Unified Communications Manager gives you the tools to attract and retain the best talent, wherever they may be. The solution supports remote and mobile workers with many features. Whether you are a regional, family-owned business or a global mega-brand, the solution can help. You can choose a solution that scales with your changing needs.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.