Best Communications Software for 3CLogic

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Collaboration and unified communications for enterprises. Cisco's integrated collaboration infrastructure allows people to connect anywhere, anytime, and on any device. It supports voice and video calling, messaging and mobility. Cisco Unified Communications Manager provides secure, scalable, manageable, and reliable call control and session management. The Cisco Unified Communications Manager allows you to consolidate your communications infrastructure, allowing your people and teams the ability to communicate easily. The solution includes IP telephony and high-definition videos, unified messaging, instant message, Presence, and unified messaging. Transform your workspaces. Cisco Unified Communications Manager gives you the tools to attract and retain the best talent, wherever they may be. The solution supports remote and mobile workers with many features. Whether you are a regional, family-owned business or a global mega-brand, the solution can help. You can choose a solution that scales with your changing needs.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.