Best Operations Management Software for Zoom

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction. This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems. The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight. In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience. And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.

ClickUp serves as a central hub for operations teams, ensuring a unified reference for processes, resources, and performance metrics. You can design workflows using tailored statuses and automated features. Standard Operating Procedures (SOPs) can be organized within Docs, while Workload views allow for the monitoring of team capacity. Dashboards provide immediate insights into bottlenecks, throughput statistics, and SLA adherence. Custom fields enable the tracking of essential elements like cost centers, vendors, locations, and KPIs that are unique to your operations. Routine tasks can be automated through recurring features, and dependencies help maintain the proper order of operations. Whether it's managing supply chains, overseeing facilities, or delivering internal services, ClickUp enhances operational efficiency throughout the entire organization.

HSI Donesafe redefines EHS management with a no-code, cloud-based platform that transforms complex processes into streamlined, user-friendly workflows. Trusted across industries, Donesafe consolidates tracking, management, and reporting into one accessible platform, making compliance simpler and safety more effective. Donesafe’s adaptable design allows teams to customize workflows, forms, and dashboards to meet evolving compliance needs. With tools for incident reporting, audits, training, and risk assessment, staying ahead of regulatory changes has never been easier. Key Features: - Customizable workflows to align with regulations - Real-time insights for live safety tracking - Scalable design that grows with your team - Streamlined compliance tools for smooth audits and reporting Empower your EHS team to achieve safety excellence with HSI Donesafe.

OfficeSpace Software is the #1 AI Operating System for the Built World, delivering an intelligent platform that helps organizations plan, manage, and optimize their physical workplaces. The system unifies space planning, desk and room reservations, wayfinding, visitor management, asset tracking, maintenance workflows, and workplace analytics in a single platform designed for scale and collaboration. AI-enabled analytics, predictive insights, and automated workflows give teams a clear view of how spaces are used and how people work across locations. Facilities, HR, IT, and Real Estate leaders use the platform to support hybrid and flexible environments, improve space utilization, streamline operations, and enhance the employee experience while reducing real estate and operational costs. Recognized by Gartner for innovation in the Workplace Experience Applications market, OfficeSpace provides a scalable foundation for future-ready workplaces. By connecting people, spaces, and assets through actionable data, the platform helps organizations make informed decisions and achieve measurable business outcomes.

Trusted by over 25 million users worldwide, Jotform is an all-in-one platform that simplifies data collection, workflow automation, and online sales, all without coding. With Jotform’s drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, contact information, payments, appointments, and e-signatures with ease. Choose from over 10,000 templates for everything from feedback surveys to registration forms, or build your own from scratch. Jotform's advanced features, such as conditional logic, autoresponders, and over 200 integrations, further streamline processes. In addition, Jotform's AI-powered Agents offer real-time customer support by guiding users through the form submission process, answering questions, and ensuring a smooth experience, all while reducing the need for manual intervention. With Jotform’s Store Builder, you can also set up an online store, sell products, services, and subscriptions, collect donations, and receive payments through 30+ supported payment gateways. Finally, Jotform’s tools like Approvals, PDF Editor, and Report Builder help businesses transform collected data into actionable insights and automate workflows for even greater efficiency.

WebCatalog Desktop is a versatile platform designed to help freelancers, remote teams, and agencies streamline their digital workflow by organizing all their web apps and accounts on Windows, macOS, and Linux. It converts any website into a standalone desktop application, eliminating the chaos of multiple browser tabs and enabling users to switch effortlessly between different accounts without logging out. The platform ensures data privacy and security by running each app in its own sandbox, effectively blocking cross-site tracking. Users benefit from unified notifications, fully customizable layouts, and the ability to group apps into dedicated workspaces for efficient multitasking. Powerful cross-device syncing keeps your app setup consistent no matter which device you use. Supporting hundreds of popular web apps, WebCatalog Desktop offers deep customization options tailored to professional needs. It helps teams stay organized, focused, and distraction-free while managing multiple tools simultaneously. The platform is ideal for anyone seeking a smarter way to manage web applications outside traditional browsers.

AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes.

anny is an all-in-one solution for booking and managing hybrid workplaces. Employees can easily reserve desks, rooms, parking spots, equipment, and other shared resources in one central platform. Flexible booking rules and group permissions ensure you stay in control of access and usage. Key Features: ✨ anny AI: Simply say what you need in the chat, for example, “Book my favorite desk for Thursday.” The AI checks availability in real time and immediately creates a booking. 🗺️ 3D Office Map – Interactive floor plans for an easy and visual booking experience. 🧍 Visitor Management – Simplify guest registration with digital check-in, e-signatures, and real-time notifications. 🗓️ Weekly Planner – Coordinate office presence, see when colleagues are onsite, and plan smarter. 🌐 Integrations – Works seamlessly with Microsoft 365, Outlook, and Google Workspace. 📞 Dedicated Support – Personal, reliable support that helps your team succeed. 🔒 Data Privacy & Security – Internationally compliant and built to protect your organization’s data. Trusted by 1,000+ organizations worldwide – including DeepL, Samsung, and Nio – anny helps teams collaborate effectively and optimize office space.

Transformify (TFY): Hire Globally, Pay Instantly, Stay Compliant Hiring internationally? Managing independent contractors across the globe? We’ve got you covered. Transformify (TFY) brings global hiring, compliance, and contractor payments together in one smart platform, no tool juggling required. Talent acquisition is a breeze with TFY’s AI-powered ATS. Need ChatGPT-assisted job descriptions? Done. Want AI-driven candidate matching and predictive hiring insights? You can bet on it. Found the right hire? Onboard them in one click. Identity verification, contract, e-signature, all-in-one. Worried about compliance? Don’t be. TFY’s Contractor of Record (AOR) service mitigates independent contractor misclassification risks, so you can hire globally with confidence. Pay contractors in 184 countries via Revolut, Payoneer, PayPal, Venmo, local bank transfers, cards, SWIFT, SEPA, 28+ cryptocurrencies and more. One platform. Less friction. 🏆 Winner of the 2025 British Recruitment Award & GBEA.

Shift puts you in control of your browser. Arrange apps, bars, and controls exactly where you want them, building a personalized workspace that works around you — not the other way around. Connect over 1,500 web apps, jump between dedicated Spaces for work, side hustles, and personal browsing, and manage multiple accounts without ever logging in and out. As a pioneer in carbon-neutral browsing, Shift is committed to rethinking what a browser can be — for the people who use it and the world they live in. Started in Victoria, British Columbia in 2016, Shift is a Certified B Corp and proud member of the Redbrick portfolio. What you can do with Shift: - Build your browser: Design a layout tailored to how you use the internet. - Create Spaces: Keep work, side hustles, and passion projects in their own lane. - Integrate Apps: Bring your favorite web apps together in one place. - Templates: Pick from 6 ready-made layouts to get started fast. - Shift AI: A built-in AI assistant that helps you get more done across every tab and app.

WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty. WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Gain full visibility and control over your IT assets, software licenses, usage, and spend with Setyl. Setyl is a cloud-based IT asset and license management (ITAM) platform that connects to your existing systems with 100+ out-of-the-box integrations. Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users, and spend in one place — helping you: 1. Manage both hardware and software assets in one place. 2. Automate and scale daily IT operations, including inventory management and employee onboarding and offboarding processes. 3. Identify and cut wasted IT spend. 4. Prepare for your security audit and stay compliant, including with SOC 2 and ISO 27001. With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization. Features include: • IT asset and license inventory • Asset lifecycle management • SaaS subscription, software application, and license management • Software renewal tracking • License rightsizing • Employee onboarding and offboarding workflows • ISO 27001 and SOC 2 compliance • Vendor management • IT spend management and reporting • 100+ native integrations (Microsoft, Google, MDM, RMM, IAM, HR, helpdesk tools, and more) • API access • Fully guided support

Simplify the process of booking and managing appointments effortlessly with Acuity Scheduling. This user-friendly online appointment scheduling tool empowers professionals and businesses to conveniently fill their calendars without the associated stress. Clients can view your availability in real time, book appointments quickly, and make payments upfront, allowing you to avoid the tedious task of constant organization and rescheduling. Additionally, Acuity's features help streamline your workflow, making your scheduling experience even more efficient.

Kahoot! stands as the preeminent innovator in transforming workplace learning into an engaging game-like experience. Whether for training sessions, corporate events, or internal meetings, Kahoot! seamlessly encourages participants to absorb information while they enjoy themselves. Crafting a Kahoot! game is a quick task that can be completed in just minutes on either a computer or a mobile device. During a live game, questions are projected on a large screen, allowing players to respond using their personal devices, while self-paced games can be shared through the app for greater flexibility. Additionally, trainers and presenters can collaborate to design and exchange Kahoot! games or even establish their own library of games. This platform significantly enhances the effectiveness of training by facilitating improved learning outcomes. Following a live session, scores and detailed reports provide valuable insights for tailored instruction and continuous growth. With Kahoot!, interactive games replace monotonous presentations, ensuring that your content is lively, engaging, and fosters social interaction. This innovative approach not only enhances retention but also transforms the learning atmosphere into one that is enjoyable and participatory.

AZZLY Rize is the premier clinical and business platform for addiction treatment and mental health organizations. As a modern technology platform, AZZLY Rize is a system that can scale with you. Use as little or as many of the features and functions available based on your program and staff needs. Key features for OUTPATIENT Programs include e-check-in, scheduling, appointment reminder, Zoom telehealth, treatment plans, progress notes, assessments and surveys. For RESIDENTIAL Programs: census, medication management, bed board, withdrawal management, DrFirst e-prescribing, EPCS, PDMP and labs. For all Programs: alerts, patient engagement, 5 star implementation and support services, and seamless electronic billing and claims submission. As a true all-in-one platform, we empower treatment centers to take control of their compliance and revenue cycle management and reporting requirements. As a purpose-built tool for mental health and substance use disorder programs, we offer a flexible pricing plan to replace dated technology. Use our compliant Master Library of Forms or we configure your documentation forms to match what you use today. Hosted in Microsoft Azure Private Cloud Network for added security and HIPAA privacy.

1CRM is a highly customizable All-in-One CRM built for comprehensive management of small-to-medium businesses. Its core strength is the integration of order management (quotes, invoices, product catalog, purchase orders, inventory tracking and more), customer service and project management within a unified CRM framework.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

monday AI work platform is a cloud-based work operating system and AI collaboration platform designed to help teams organize work, automate processes, and coordinate projects while integrating AI agents directly into day-to-day workflows. The platform allows businesses to create custom workflows, manage tasks, track projects, visualize operations, and connect external business tools through integrations and automations. Its AI capabilities enable organizations to deploy specialized AI agents for functions such as generating reports, conducting research, identifying operational risks, summarizing meetings, automating updates, optimizing business processes, and assisting teams with contextual workflow execution. monday AI work platform also supports integration with external AI providers including ChatGPT, Claude, Gemini, Copilot, and other MCP-connected tools, allowing businesses to bring their preferred AI systems directly into their operational workflows. The platform emphasizes collaboration between human teams and AI systems by providing centralized workspaces where AI agents can act with permissions, context awareness, governance controls, and human oversight mechanisms.

Asana is an all-in-one work management solution that helps teams coordinate tasks, projects, and company-wide goals in a single platform. It enables organizations to gain clarity on priorities by aligning everyday work with strategic initiatives. Asana’s AI features assist teams by automating routine work, highlighting risks, and providing real-time insights with full business context. The platform supports diverse workflows such as project management, goal tracking, resource planning, and campaign execution. With more than 300 integrations, Asana seamlessly connects to the tools teams already rely on. Its flexible design allows companies to customize workflows to match their processes and scale effortlessly as needs evolve. Asana is trusted by leading global enterprises across industries including healthcare, technology, retail, and manufacturing. Robust security, privacy controls, and compliance features ensure sensitive data stays protected. Dedicated solutions like Asana Gov extend these capabilities to public sector organizations.

Trello allows teams to work together more effectively and get more done. Trello's cards, lists, and boards allow teams to organize and prioritize projects in an easy, flexible, and rewarding manner. Trello can help your team stay organized, whether it's for work or a side project, or even the next family vacation. Trello cards allow you to dive into the details, adding attachments, comments, due dates and more. Collaborate on projects, from beginning to end. Let the robots do all the work! Automate your team's productivity with Butler. Eliminate tedious tasks from your to-do list. Trello can be used the way your team works best. Trello has the flexibility and features to suit any team's needs. Trello makes it easy to get your team started. All the tools and boards your team needs to succeed are gathered in one place. Integrate the apps that your team already uses into your workflow.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Canapii supports video meetings and streams HD quality keynotes across PC browsers and mobile apps. It drives audience engagement through chats, comments, notifications, gamification, live questions, and Fero, its cute chatbot. Canapii sets itself apart from pure-play software providers by providing white-glove service via its experienced events executives, which is why the world's most prestigious tech companies are customers. Automation is core to Canapii. Registration, travel arrangements, personal agendas, and meeting approval systems are all built in the platform. Conferences, board meetings, webinars, hybrid events, interactive podcasts, press briefings, online training, workshops, you name it. We do it. Sorry, we don’t ‘just’ do it… we do it well.

Vcita is an all-in one business management app designed for small and medium-sized businesses. vcita offers a wide range features that help SMBs streamline their daily tasks and operations, and improve their interactions with clients. This will allow them to grow and succeed. The top features include client and calendar management as well as billing and invoicing, online scheduling and lead capturing. vcita integrates with dozens more platforms, including Facebook and Quickbooks.