Best Managed Live Chat Providers in Africa

Our Live Chat agents are highly-trained and use specialist technology to respond to your web chats.

Smith.ai Live Chat is the fastest and friendliest way to screen, convert and capture website leads. Live chat agents are available 24/7 to answer questions, screen leads, and schedule appointments. Only pay for relevant chats. All platforms are easy to set up. Instant chat transcripts in email and CRM Instant chat transcripts in email and CRM Included SMS. Chat to Call allows customers to call you. Smith.ai Live chat is the best and most affordable way to convert website leads into sales leads that will help you grow your business.

Weply's chat tool is the ultimate solution for generating sales qualified leads that are guaranteed to land directly in your inbox or CRM-system. Our team of expert chat consultants is always available and on standby 24/7, working on behalf of our more than 2,000 customers to ensure that no potential sales slip through the cracks. Did you know that 50% of leads visit websites between 4pm-9am? With Weply, you'll never miss out on potential customers even when you're off enjoying your evenings and weekends. Get ahead of the game and offer your customers a personal service in real-time, guaranteeing the best possible customer experience. Our chat consultants are trained in chat psychology and are continuously educated to provide you with the most exceptional service possible. They screen your traffic for qualified leads and potential customers through personal dialogue, ensuring that you never miss out on an opportunity to grow your business.

We help B2B SaaS companies book 25% more demos from their existing web traffic. Without spending any additional advertising. Demo Bookings Increase your sales qualified leads and book demos by more than 25% without increasing your advertising spend. Higher Conversions Boost your website's conversion rate by 100% Leads To Sale. Increase lead to sale conversion by 28% by using better qualified leads. Integrations Take action on your leads quickly with our CRM integration. With over 1100 integrations and a custom RESTAPI, we can integrate your leads with any information you may have. Our integration and automation ensure that there is no disruption to your business processes. Onboarding is easy.

Give your website visitors the support that they require. Although live chat is a game-changer, it can be difficult to manage in-house. Businesses are increasingly realizing the benefits of live chat via their websites. Many have resisted using it because it is difficult to manage without incurring huge costs. Melu is changing all that. Melu can become part of your online team, converting more visitors into leads and selling to you. We also provide exceptional customer service. Our live chat operators are professionally trained and will engage with your clients like they are their own. We train our live chat operators to get to know your brand, values, and business. They will act as if they are part of your staff. Melu managed live chat is easy to set-up, cost-effective, and free to use. Melu serves clients in many industries including law, accounting, fashion, PR and hospitality, as well as property and education.

HelpSquad will ensure that you never miss a lead. Chat agents are available to capture leads round-the-clock. Our team will gain a deep understanding of your business, then use that information for unmatched support. Our agents can answer customers' questions immediately and convert inquiries into sales. Our agents are available to help your team manage chats after hours and on weekends. Even if your team isn't available, we will be there. Our rates are up to 50x lower than hiring a full time receptionist. HelpSquad 24-7 managed chat service starts at $185/month Our vision is to provide superior, affordable and tailored 24/7 customer support to all businesses, regardless of their size or industry. We will train chat support agents for your business. You can also rest assured that they will be available to your customers 24 hours a day.

Outsource customer service such as tickets, live chat, voice calls, emails, and tickets. Hire chat agents and voice agents. For your startup or business, you can hire 24/7 custom-trained live chat agents. Hire outbound and inbound voice agents, and let us be your dedicated phone line. Our virtual assistants are able to do everything from data entry and back office work. HiredSupport is the best choice for startups and digital businesses looking to provide customer service 24 hours per day. We work with all major support channels. We help businesses with customer support, back-office processing, sales, and everything else. We are trusted by more than 100+ startups and businesses as their outsourcing service provider. Live chat is a great way to increase sales and customer satisfaction for you business. Our chat agents are experts in converting leads and keeping customers satisfied.

Our AI will handle simple queries like location and accommodation preferences. Potential leads are pushed to live 24/7 agents for better conversions. Your customers can connect with your projects via Facebook, WhatsApp, websites, and other online channels. You can transfer the ongoing visitor interaction session seamlessly from our agents to the sales team. You will be notified immediately if your closure leads are online during a site visit or closure. LivProp connects to you directly with the most qualified site visit leads in real-time. Live interaction with human agents, which is understanding the buyer's requirements and providing relevant information that influences the buyer's final decision. Agent support is available at LivProp 24 hours a day. Our agents are trained to align their style, strategy, approach, and style with your brand image.

Chat agents are available to provide immediate assistance during critical buying windows. Chat agents can help you generate more leads online from website visitors to your company who might not otherwise complete a contact form. Chat agents can save you time by helping your business fill out routine tasks such as filling out forms to capture new clients 24/7. Chat Agents assist customers to book and schedule appointments. We will do whatever it takes to make sure you get the most from your appointments. We will match or beat any competitor's prices, so don't overpay. Our fixed monthly rate includes unlimited chat engagements for your account. Your marketing and brand-building efforts are the reason your web visitors are there. We won't be surprised. There will be no additional charges. Don't limit your potential. We provide 24/7 staffing for your website with real people.

DeskMoz Premium Live Chat Service Provider, 24x7 (350+ days) Managed Human Chat Operators for Your Website. Highly skilled, round-the-clock chat experts. Our chat agents can work remotely and from home, unlike other freelancers. Exemplary 24/7 managed live chat agents service for your website and your Facebook Page. It takes only a few clicks to set up. The professional live chat answering service provides 24x7 support for closing sales questions. This results in 3x more qualified leads. The fastest turnaround time for live chat outsourcing. Our live chat team can be trained and deployed on your website in as little as 24 to 48 hours. DeskMoz's live chat service is 24x7 and more efficient than email support or phone support. We are trusted by over 200 global brands.

Our customer service experts are available to assist your visitors and callers 24/7. Your potential customers are available 24/7, wherever and whenever you need them. No voicemail, only real people. There is no voicemail or bots so you can do business with real people and not automated voices. Know your callers and manage calls. For a personalized experience, we recognize returning callers. Unique call script because no two businesses are alike. Your call flow will be unique to you. We integrate seamlessly with your existing systems and integrate via a shared screen or CRM integration. How can you provide high-quality customer support without having to hire full-time employees in-house? This level of service is not possible for many small businesses. With a small business answering company, you can enjoy the benefits of an in-house staff without the need to hire, train, and pay for staffing. Our agents work remotely from anywhere in the US so they aren’t affected by local service outages and natural disasters.

Moneypenny is a preferred provider of switchboard services for exceptional businesses such as Magic Circle law firms or leading brands. Moneypenny provides dedicated receptionists who are available 24/7 to assist your in-house staff with all their needs. Their positive attitude and attention to detail ensures outstanding service for your staff and customers. This also results in significant cost savings. Moneypenny is the preferred choice for businesses and organisations in all sectors due to its reputation for providing high-quality outsourced call handling. We invest in our employees, providing them with world-class training and support to help them exceed your service expectations. You can outsource or provide overflow support. Instantly scaleable to meet demand. Calls can be transferred to your team from anywhere. Call & message history online.

Data-led is a live chat powered by humans that delivers qualified leads with high intent to your sales team. SmartChat and human connection can combine to power your website. SmartChat segments your audience by analyzing user behavior in order to identify high-value prospects or people who are likely to convert. Our solution engages in real time conversations, strategically curated for moving your customer through the funnel towards achieving set conversion goals. Qualified leads can be delivered directly to your team or integrated into your solution, increasing conversion rates by an average 32%. SmartChat has made live chat a powerful tool for lead generation for more than 300 brands across the globe. Smart targeting and human-led conversations can help you increase your digital conversion strategy. Your brand voice is replicated in a bespoke knowledge base, ensuring that your customer experience is exactly what you want.

Equinox is a pioneer in proactive live chat. This allows SaaS prospects and users to engage with Equinox, resulting in happy, paying customers. Your qualified leads can be increased by 10x without spending any money to increase visitor traffic. Equinox will meet or beat your customer-satisfaction scores in 90 days, or you pay nothing! We understand your pain. You need to have higher customer satisfaction scores, but not enough support representatives to provide the level of service you expect. The high volume of chat and ticket requests is causing burnout in your in-house support agents. This is not enough to handle incoming questions or issues. Reactive chat is not enough to engage customers and website visitors as well as site visitors. You are missing hundreds of positive customer interactions per month, which could help you lower churn as well as reach your revenue goals. Equinox is here to help.

Chat4business (c4b), an award-winning provider of managed chat services, offers a unique product that will help you take your online sales to new heights. c4b Fusion combines the warmth and efficiency of human operators with the efficiency of our bot technology. This will enhance your brand and help you generate real-time leads. You choose which inquiries require a personal touch, which can be handled by technology, and which ones that are best for you using a combination of humans and robots. c4b Fusion gives you control over your online inquiries and allows you to increase sales while providing a better customer experience at a cost that suits your business. We understand that people buy from people, and we appreciate how much you have invested in your premium brand. Our highly skilled and compassionate reception team can greet your customers and qualify sales leads to connect your website, visitors and sales team.

Our agents are available to engage your customers 24/7. We encourage them to chat, text or email, answer their questions and help them buy! You have full access to our chat software, so you can answer any chats or text messages whenever you wish. Our robust, enterprise-grade customer engagement platform and marketing analytics platform are available to all customers. You can view who is visiting your site, invite them chat or text, create skill groups and routing rules to your agents and departments, and view over 50 reports. Our highly skilled and professional agents can help you whenever you are not available. Never miss an opportunity to meet with a customer! To capture the attention of your website visitors, send personalized greetings and pop up invites. Be sure to include their history and interests. Customer feedback can improve customer satisfaction and the quality your agents' conversations.

Managed chat will ensure you never miss a conversation! Managed chat allows you to completely outsource your chats to LiveChat Service. Our chat operators are available in five languages, seven days a week, to help customers with their buying process. You can optimize your productivity by being on your website seven days a week. We can help your customers via any contact channel, including Facebook Messenger, WhatsApp, or web chat. Our chat operators can be reached in English, Dutch German, French, Spanish, and German. We will increase and optimize your website's conversion. Always be available to your customers. Our chat operators are available to assist you with any questions or concerns that you may have. Conversations are the first step to building a good customer relationship. Customer satisfaction is best achieved by being present and responding quickly to customer questions.

Slingshot can schedule, sell, and schedule your calls and leads, making them real revenue. You can't afford not to be first with 70 to 90% of sales occurring over the phone, 25% after-hours and weekends. We are here to help you quickly and efficiently, 24 hours a day. With an all-in-one platform dedicated to home services, our expert agents represent you brand. We can close the sale, schedule on-site quotes, or qualify leads and pass them to your inside sales reps. We can integrate with many CRMs and work directly with your customer management software. Slingshot's friendly agents will give your customers the 5-star treatment and the 24/7 availability they desire. Slingshot's outbound sales team can help you increase your annual sales by up to 40%.

Support teams that are values-based and align with your brand. A toolkit to help companies grow. We build a team that matches your culture, customer, and business needs. We then add the tools, customer insights, training, and tools to ensure that your operation scales with efficiency and quality. Need help with vetting your latest release of software? Our global network of Software QA professionals will help you meet your release deadlines with confidence and ensure that your website and apps remain bug-free. Your brand is protected like our own. Our trust & safety specialists and moderation associates support your team. They also act as an extension of your team by enforcing your community guidelines in every language and time zone. Regression and snapshot testing, as well as refactoring tests. Integration, exploratory, functional, and black box testing. Localization testing and user acceptance testing. Online risk mitigation and policy and workflow consulting.

LegalChat is a leader in the legal services sector because we are guided primarily by science. We pay attention to the smallest details that can make a big difference. The names and faces that are shown to your clients in the chat interface, for example, can have a significant impact on the number of conversations and the quality of those conversations. Our clients are offered all of our innovations not because it is easy to sell them to new clients but because they actually work. We are committed to continuous improvement as a business, as a partner, and as a service. LegalChat was created to meet the specific needs of law firms, legal services and other businesses. You can provide more detailed information to your customers when they ask for it.

Customers are actively engaging with your brand by leaving glowing comments by day and voicing outlandish complaints at night. You need an experienced Mod to protect and represent your brand in text, image, or video content moderation. ModSquad is the best resource for social and user-generated media moderation across all platforms, languages and regions. Monitoring and engaging in conversations. Assuring audience safety and brand protection. Review chat-room, message boards, and comments content. Stakeholders should be notified of critical issues. Multi-platform strategies to moderate. Implementing behavior management software. Chat and safety toolset recommendations. Coppa compliance and best practices for child safety. Foreign-language/bilingual moderation. Scheduled with full hours and/or fifteen-minute scans. Available 24/7/365 All projects, big or small, are welcome.

Nearly 98% leave your website without leaving a trace, and you may not even know that they were there. Our trained agents are available 24/7 to assist clients and potential clients. Kontak eliminates the waiting time and makes it 4x more likely that they will leave your information. New client appointments are worth gold. Each appointment is worth between $2k and $4k in CLV. Kontak allows you to receive several each month. Get instant feedback from your community and keep them informed. Communicate special services and promotions. Ensure that your schedule is well-organized. Announce special rewards or events and get instant feedback. You can send instant confirmations to ensure your schedule is well managed. Built-in auto-reminders. Clients won't miss appointments.

We are a digitally empowered People as a Services Outsourcer, focused on serving high-growth, new economy and market-disrupting technology companies to own interaction custody, complete complicated tasks, and grow their businesses. Helpware's vision is to provide constant consumer empowerment and experience interactions via API and integration enabled human task service services. To provide superior customer experiences, we partner with the most innovative and fastest-growing brands around the globe. We provide fully integrated business process outsourcing which drives brand loyalty. This includes call center, answering service IT, chat technical, and email support. Our inbound and outside call center teams can be customized to support your existing team. We invest in people and culture so that we can better serve you and the custom-built teams we create for you. Our technology-enabled, empowered and engaged teams provide enhanced customer engagement and experience worldwide.

Join the CloudTask Marketplace today to get the support and resources you need to win contracts for customer-facing, non-technical freelance sales gigs. Get emails and texts about remote sales jobs. Our private Facebook group allows you to connect with other like-minded individuals and share resources and advice. Refer qualified candidates to get paid when they are hired. Your CloudTask Marketplace profile video is your advertisement to potential employers that you are a freelancer available for hire. This is where you will introduce yourself to the world, highlight your past performance, and provide other information that will help you attract the right companies. Within 3 business days of your submission, one of our sales outsourcing specialists will review and approve your profile. We may occasionally contact you to give feedback and provide resources to help maximize your chances of being shortlisted for job openings.

We take the burden off of your customer service, technical support, back office, and help you make them better. You'll have a dedicated team from day one that will help you manage high quality, train new staff members quickly, and improve your business processes. Peak Support is your solution provider so you can concentrate on building your business while your customers receive the exceptional service they deserve. Each client team is led by a dedicated account manager who will help you set goals, monitor team performance, and make recommendations based on those reports. Our customer service agents average eight years industry experience and have glowing recommendations. We provide high-quality customer support via email, chat, phone, chat and social media. We are experts in providing technical support to both hardware and software companies. We offer exceptional support via Facebook, Twitter, Snapchat, and any other social media channel.