Best IVR Software in China

Great contact centers do more than fix problems. They build customer loyalty by providing consistently exceptional customer service. The Alvaria Customer Experience Suite (CX) Suite offers the solutions to make your contact center a competitive advantage and maximize customer lifetime values. One interaction at a moment can make a great customer experience. Alvaria CX Suite provides self-service and live customer contact management tools that maximize engagement, improve quality and effectiveness of customer interactions, and meet regulatory and compliance requirements. All while reducing costs. CX applications allow for live and automated interactions. These can be done via voice, SMS, chat or mobile, and can support inbound and outbound calls. The ability to monitor and analyze historical data in real-time provides valuable insights that allow for high quality interactions. This is also a great tool for agent training.

We believe that consumers deserve frictionless, voice-driven access to the companies they interact with every day. Parlance empowers companies to harness the power and voice of voice. It allows customers to speak naturally to you and connect with you directly over the phone. There are no long hold times, confusing menus, or numbers to press on a dialpad. Parlance voice-enabled phone routing solution makes it easy for callers to get to the right place in any company without having to use long hold queues, IVR menus, or Automated Attendants. High levels of engagement result in a positive ROI and immediate impact. Deliver the customer experiences you want and the efficiency your contact centers require. Callers are encouraged to call, increasing agent availability and reducing costs.

A leading provider of services for agents and AI-powered digital and voice automatization, we exceed customer expectations. No matter what industry, the measure for success is in the numbers. We at [24]7.ai understand the challenges faced by customer-centric companies and we know how to solve them. Our services and solutions are designed to impact the most important metrics: CSAT scores and revenue. Find out how we can make a tangible impact on your business. The [24]7.ai Engagement Cloud delivers a personalized, predictive customer experience that requires significantly less effort from you, your agents, or your customers.

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents. Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

MTI is a specialist in innovative and cost-effective communication solutions that allow businesses to provide exceptional customer service. Interactive voice response - Outbound / Inbound IVR, SMS, and many other communication solutions are available. MTI designs solutions to solve the problems businesses face every day. We can turnkey your solution, or we offer a platform for software developers that want to write their own applications which leverage our infrastructure (Platform-as-a-Service). MTI offers ongoing maintenance for customers to improve customer satisfaction and increase their return on investment.

An old phone machine is no longer sufficient in a world where you always need to be accessible. Cloud Dial allows you to connect your company and clients via a cloud-based telephony device. Cloud telephony offers high quality business voice and advanced call features on your desk phone, mobile device, or PC softphone. This ensures that you never miss an important call. A virtual private number is a telephone that forwards incoming calls on to one of several pre-set numbers. These numbers are also known as a follow-me phone number, a virtual number or (in the UK), a Personal Number. A virtual telephone number can usually be set up to forward calls to different numbers depending on the day and time of the week. On working days, calls will be forwarded to the workplace between 9 and 5, but on weekends to the cellphone.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

Our Predictive Dialer Service lets you tap into the amazing power of the cloud. RedCloud has over 2,000+ users, making it one the most trusted and complete predictive dialers available. Red Cloud will be there for you every step of your way to ensure that your software solution is implemented and producing results. We will configure and optimize your hosted solution according to your specifications. Our experts are available to assist you in reducing the learning curve and allowing you to gain a better understanding about how the dialer works for both your outbound and inbound campaigns. RedCloud is compatible with most CRM Systems.

We are known for our outstanding support and innovative problem solving. To ensure that your data is routed by reliable service partners, we only use Class 5 carrier-grade telecommunications networks. All products include a commitment to reliability through intelligent product design and trusted partner. This product allows you to create sophisticated IVR solutions that can be cloud-based, secure, and highly scalable. You can search, reserve, activate, port-in and port-out local numbers anywhere in the U.S. or Canada. Clients have complete Search, Reserve, Activate and Activate capabilities to access toll-free numbers in a wide range of countries. A cloud-based contact center interface for companies that don't see the value in integrating this technology as being possible.

Only cloud hosting company that offers integrated call processing software, custom IP solutions, live answering, and 99.9% redundancy. This will help you better manage your business. Our team has over 30 years of experience in the telecommunications sector and in-house software developers. We can provide everything you need to run your business efficiently, cost-effectively, and effectively. CTI Cloud Hosting offers the following services to improve client satisfaction and streamline your business model. There is no need to buy and maintain expensive phone systems. Our Cloud Hosting PBX Data Center houses your personal server.

Outstanding engagement is the rule. Your service and operations must always exceed customer expectations, no matter how they interact with you. Provide tailored service options and meet customers wherever they are. To personalize and secure interactions, you must quickly recognize and connect with customers. Service agents can resolve issues faster and generate new revenue opportunities. Reduce costs by working with a single platform that gives insights and adapts to future requirements. Assess your organization's customer service level. Identify any gaps and learn how you can build a customer-centric contact centre.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Neotel allows you to add the CRM module on your Neotel PBX. Telemarketing, customer service tools to contact center and predictive dialer. Neotel's virtualPBX has connected 100% of its virtualPBX with cell phone services so you can take full advantage of all the benefits offered by this linkage. They can call internally at no cost and without limits, as they are between mobile extensions and landlines. They also get the mobile extensions bonuses. You can also control both your mobile and fixed costs with one bill. The coordinator of the call center room will be able see at a glance what status all his teleoperators are in, as well as their current status and ability to perform online actions such conference supervision, for example. The coordinator will load the database, and the system will automatically make the call when it connects.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

ICTContact offers advanced contact center solutions including predictive dialing and progressive dialing. It also includes IVR studio support, white labeling, multi-tenant, and white labeling. ICTContact is a highly automated and advanced contact centre software solution that supports both inbound and outbound call center functionalities, along with campaign scheduling and AMD, DNC, and automated press 1 marketing with real-time call tracking and control. ICTContact is also bundled with WebRTC-based webphones and agent panels with full CRM integration using REST APIs.

Connect with your customers through a conversational platform that allows for multi-channel communication. Connect with site visitors using voice, live chats, two-way texts, video, social messaging, and more. Works on any website and can increase conversion rates up to 75% Add a virtual phone system and a business line to your personal phone by using our mobile application or web portal. Set up IVR, create your call flow, and enable call-forwarding to ensure that no customer calls are missed. Connect with your customers by sending SMS text messages. It's convenient and easy - clients can send text messages from your website by using Voizee widget, and you can take over from there. Centralize all your customer conversations in one dashboard, regardless of the channel.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

Voxco IVR, a cutting-edge interactive voice-response (IVR), survey system, allows respondents to self-complete prerecorded surveys via telephone keypad or automated messages. Voxco IVR is easy to use and economical. It works in two modes: a survey mode (the respondents answer questions using a touch-tone interaction on the phone) or a messaging mode (the Sysetm broadcasts messages to customers satisfaction programs). Voxco IVR allows organizations to improve their services and increase customer satisfaction by allowing them to send prerecorded messages to a wide audience at any time.

Plum Voice is the market's leading independent provider of interactive voice response (IVR). With its comprehensive Cloud IVR solution, the company powers telcos around the globe. The Plum Voice Cloud IVR is reliable, flexible, secure and allows users to automate and manage their most important business processes and customer touch points over the phone. It does not require complex telephony infrastructure. Plum Voice Cloud IVR is HIPAA and PCI DSS level 1 compliant. Users can rest assured that the Plum Voice Cloud IVR will securely handle financial and medical information.

Installing Salon Call Manager ensures you'll never miss a client call again. Imagine the additional revenue that Salon Call Manager could bring to your salon and the new clients it would bring. Salon Call Manager automatically sends a text message to your caller, letting them know that you will be calling them back. Then prompts your receptionist with an'missed phone alert' to make sure they call and book the appointment. Salon Call Manager's on-hold marketing and promotional messaging can turn your phone system into an effective sales tool. Engaging clients with professionally recorded marketing improves your brand image, reduces caller fatigue, and makes their wait more pleasant.

CARES collects customer data and passes it along during the customer experience journey. Agents and customers do not have to repeat themselves. CARES will connect a call to the agent who was assisting the caller at the time the call was disconnected. This preserves continuity and accuracy of the interaction. Prioritize routing your calls to VIP customers to the front of the queue. Your customers can press or speak through your phone menu. CARES is customized to meet the needs of your company. Customers get account-specific information while waiting in a queue. This saves time and allows for a personalized service experience. Callers have the option to be called back by the next available agent, rather than being put on hold. This allows them to make better use of their time and not lose their place in the queue.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Contact Center is an integral part of customer relationship management. It drives customer experience. Large companies use contact centers for support, service, feedback, and marketing functions. However, smaller businesses rely on them heavily for direct marketing campaigns. Easy integration with third-party databases, CRMs, and connectors allows for easy capture, analysis, and leverage of customer data. This can be used to improve customer relations and business productivity. CZ Contact Centre can be used on-premise or on the cloud. It can be scaled to meet all your business requirements and is customizable. We know that your business could be a start-up or a medium-sized business. It can also be a large business. We offer a variety of product packages depending on your business needs.

Newbridge offers a UCaaS cloud-based contact center platform technology solution. This includes Omnichannel, IVR and Social Media. Newbridge is the industry's leading contact center platform, offering innovation, customization, affordability, and a wide range of services. We work with industry partners and experts to optimize, support, and design the people and processes using state-of the-art SaaS technology. We rely on our trusted partners for other technology needs such as infrastructure, IT support, MSP requirements and cabling.

Voice biometric solutions for mobile and on-device telephony applications. Enterprise grade voice biometrics. 99.9% success rate for production deployments. Millions of voices are enrolled and actively verifying. More than 40 countries are represented. Mobile app money transfers have been worth billions. Benchmark testing of 10M calls has shown 99.98% of replay attacks were detected.