Survox Description

Survox IVR is an automated, interactive survey solution that allows customers to have a better experience and collects data for market research and opinion polling. Survox offers the ability to engage customers quickly via voice. You can access demographics that are only available by phone. You can offer a variety of engagement methods to cater to your respondents' preferences. You can avoid only getting responses from the satisfied or very unhappy by automatically following up transactions using the proactive outbound survey. Mix inbound and outbound calls in interviewer queues so that callbacks can be made immediately. To maximize caller retention, screen, transfer, and manage calls. Automatedly schedule or conduct interviews and collect feedback after the transaction.

Integrations

No Integrations at this time

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Company Details

Company:
Enghouse Insights
Year Founded:
1984
Headquarters:
United States
Website:
www.enghouseinsights.com/products/survox-collect-analyze-succeed/

Media

Survox Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Webinars
Customer Support
Phone Support
24/7 Live Support

Survox Features and Options

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Survox User Reviews

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