Business Software for Zendesk

Chargeback deflection at the highest efficiency. Say goodbye to chargebacks through our seamless collaboration between merchants and issuers. Merchanto is a simple, all-in one solution that eliminates chargebacks. Merchanto, as an official partner of Visa & MasterCard, connects you with a global network that covers over 99% of Visa & MasterCard issuers. We facilitate the sharing of dispute data, transaction details and other information between financial institutions and retailers in near-real time. Our platform is supported by thousands of issuers around the world and offers pre-dispute solution, stopping chargebacks even before they occur. Join Us Today to Protect Your Merchant Account Forever.

Helpjuice is an innovative software designed to serve as a comprehensive knowledge base, allowing organizations to consolidate all their information within one user-friendly platform. This online tool empowers users to independently find answers, clarify uncertainties, and address problems without needing to reach out to customer support. Among its standout features are smart instant search capabilities, detailed analytics, visual data representation, a content library, efficient data management, and document tagging and organization, among others. Additionally, Helpjuice is tailored to enhance the overall customer experience by streamlining access to information.

NiCE CXone Mpower is a comprehensive AI platform built to transform customer experience operations. It brings together automation, agentic AI, analytics, and orchestration into one unified CX solution. The platform is designed to move organizations from reactive service to proactive, AI-driven engagement. AI agents handle customer intents end to end, reducing effort for both customers and agents. NiCE synthesizes real customer conversations to identify high-impact automation opportunities. Its cloud-native architecture supports scalability, reliability, and enterprise-grade security. Businesses can integrate their existing tools using low-code and no-code capabilities. Real-time and historical insights help leaders make faster, data-driven decisions. The platform supports voice, digital, and self-service channels with AI-enhanced interactions. NiCE CXone Mpower enables organizations to deliver consistent, high-quality experiences at scale.

Workzone is a cloud-based project management solution that can be used by agencies, marketing, and operations teams. Workzone is powerful and easy to use. It offers automated email reports that provide current project status information. This allows users to focus on the tasks that require immediate attention. Workzone offers a wide range of tools to help with project collaboration, document management and reporting, resource and task management and time tracking.

Redmine serves as a versatile web-based application designed for project management. Built with the Ruby on Rails framework, it is compatible across various platforms and databases. As an open-source tool, it is distributed under the GNU General Public License v2 (GPL), allowing for widespread use and modification. It supports multiple projects simultaneously and features a flexible role-based access control system. The application includes an adaptable issue tracking mechanism, alongside Gantt charts and calendar functionalities. Users can manage news, documents, and files effectively, while also benefiting from feeds and email notifications. Each project can have its own wiki and forums, facilitating collaboration. Furthermore, it offers time tracking capabilities and allows for custom fields related to issues, time entries, projects, and users. Integration with source control management systems, such as SVN, CVS, Git, Mercurial, and Bazaar, is available, enhancing the project's development workflow. Issues can be created directly via email, and Redmine supports multiple LDAP authentication methods, along with user self-registration. Additionally, it accommodates multiple languages and databases, making it a robust choice for diverse project management needs. With its extensive customizability and numerous features, Redmine stands out as a powerful tool for teams aiming to streamline their project management processes.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

Nintex Process Platform is used by enterprise organizations all over the world to automate, manage and optimize their business process. Nintex Process Platform features include process mapping, workflow automation and document generation. It also includes mobile apps, process intelligence, forms and forms generation, and forms. All of this is done with a drag and drop designer. Nintex Workflow Cloud, the latest version of Nintex Workflow Cloud, accelerates your organization's journey towards digital transformation. Put The Power of Process™ in the hands of your ops and IT professionals, process analysts, business analysts, power users, and more. Digitize forms, workflows and more. The Nintex Process Platform provides the most comprehensive platform for automation and process management. Nintex makes it easy to automate and optimize business processes.

2Miners stands out as the most lucrative mining pool for both GPU and ASIC users, offering consistent payments, helpful tutorials, dependable server infrastructure, and a rig monitoring bot. It ensures full compatibility with Nicehash, providing real dedicated servers that come equipped with DDOS protection for enhanced security. The dedicated port is perfectly aligned with Nicehash stratum, making it a seamless choice for miners. Recognized as the officially recommended pool by Nicehash, 2Miners also features rig monitoring and sends out notifications for new blocks across all pools. Users can benefit from these services free of charge regardless of the number of rigs they operate. Payouts are automatically processed every two hours, with a minimum threshold set at 0.05 for Ethereum, 0.1 coins for other Dagger Hashimoto coins, and 0.01 coins for the Equihash algorithm, among others. The minimum payout amounts are clearly displayed on the main page of each pool, ensuring transparency for all users. Additionally, the platform's user-friendly interface makes it easy to track earnings and optimize mining performance.

Simplii's click-to-call functionality allows you to seamlessly transition from web browsing to making phone calls with just a single click. Once activated, any phone number displayed in your Chrome browser becomes clickable. Additionally, our Fusion extension ensures that any incoming calls to your phone will appear on any open tab in your Chrome browser. The Screen Pops feature enables you to either answer or decline calls, send text responses, and even manage call transfers or holds directly from your screen. Furthermore, you can jot down notes and contact details within the Screen Pop, and this information will be instantly saved to your contacts. When linked with an integrated Simplii CRM, all relevant data, including call history, call recordings, SMS messages, call dispositions, and notes, are recorded in real-time, synchronizing effortlessly with your CRM. Simply connect your CRM account to Fusion, and you'll see the logs being updated automatically, enhancing your workflow and communication efficiency. This integration not only streamlines your calling process but also ensures that all your interactions are meticulously documented for future reference.

IoT Service Monitoring Turn device data into action to optimize your service delivery Protect your revenue Customers will continue to pay you if your service is high quality. Save money Armed with a powerful tool, your employees will be more productive and provide better service using the same human resource. Your time should be spent in areas that will yield the highest return. Unlock growth You can press the "SCALE" button to deploy without worrying about whether you will fail. All the information you need to support your business decisions is at your fingertips.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

TalentLMS is an LMS that is designed to help you succeed in training. It's designed to get a "yes!" from everyone. This is where great companies and teams go to grow. Teams will feel at home while training with an experience that is fully customizable and easy-to-manage. TalentLMS makes it easy for you to provide the right training for any team, and every use. You can also get expert guidance and support every step of your way. TalentLMS, which is backed by Epignosis, an international leader in learning technologies worldwide, is on a mission democratizing training. It currently serves over 70, 000 people around the world.

Scoro is work management software specifically designed for service businesses that have grown weary of dealing with disjointed systems, unpredictable workloads, and shrinking profit margins. With its powerful features and intuitive interface, Scoro streamlines and optimizes the entire workflow of agencies, consultancies and other professional service businesses, providing them with a unified platform to manage all aspects of their operations. By consolidating essential functions such as project management, time tracking, collaboration, invoicing, and reporting, Scoro eliminates the hassle of switching between different tools and brings coherence to the work process. It enables businesses to gain better control over their projects, allocate resources efficiently, and monitor progress in real-time. Scoro's data-driven insights and analytics empower businesses to make informed decisions, identify areas for improvement, and drive overall growth and profitability.

Project management has never been simpler. Modern software teams can work together and ship quickly with our help. Shortcut (formerly Clubhouse) helps you plan, build, measure, and measure your success. We are project management without all of the management. Our software team builds Shortcut for your software team. Shortcut is used by thousands of teams all over the globe to build software. Shipping software can be a difficult task. Zoom in and out easily between Stories, Iterations and quarterly Roadmaps. Useful context is just a click away. Kanban boards and Workflows allow you to manage all your work. They can be customized to meet the needs of the Teams or people using them. Teams, Epics and Objectives allow employees from all departments to work together to achieve larger goals and initiatives. To monitor how projects are managed, you can use burndown charts, time-in-workflow state graphs, cycle time and lead time charts, as well as other reports.

LearnUpon unifies, coordinates, and streamlines training delivery across your entire network, making it your business’s number one competitive advantage. Combining user-focused technology and industry-leading expertise, use LearnUpon to deliver impactful training that fuels your business’s employee, partner, and customer success. With a global team and a solution that processes hundreds of thousands of enrollments every day, over 1,000 businesses all around the world trust LearnUpon to deliver their enterprise-level training initiatives.

Salesmate, a web-based integrated CRM platform that allows your business to automate, accelerate, and grow revenue by having your entire sales, marketing, and CS team working together under one platform. Salesmate is used as your one source of truth giving you a 360-degree view of all of your contacts. Your Marketing Team can create laser-focused campaigns based on your companies initiatives. Your Sales Team will be able to manage their sales pipeline and be given the tools to make more calls, reach out faster, and never miss an opportunity because of disorganization. Finally your CS team will be able to manage your biggest client relationships and find upsell opportunities to drive more revenue for the business. With Salesmate, you will have the power to have all departments work together towards one goal. With their 15 day free trial, you can easily try Salesmate today!

miniOrange offers a range of IAM products and solutions to secure both Identity anywhere and everywhere! Here are some of the major solutions from miniOrange: Single Sign-On (SSO): Enable SSO for web, mobile, and legacy apps with this robust solution which supports all IDPs and Authentication protocols. Multi-Factor Authentication (MFA): The only MFA solution in the market offering 15+ MFA methods including Push Notification, OTP verification, Hardware Token, Authenticator Apps, and many more. Customer Identity & Access Management (CIAM): Secure your customer identity and provide a seamless customer experience. CIAM enables you to safeguard customer privacy while providing them convenient access to your digital resources. User Provisioning: Sync all users automatically from your local directory to miniOrange. Effectively manage User Lifecycle for employees & customers. Adaptive Authentication: Tackle high-risk scenarios with ease with a solution that analyzes risk based on contextual factors and applies appropriate security measures. Universal Directory: A secure directory service that safeguards your sensitive information. It also allows you to integrate your existing directory into miniOrange.

With ClickHelp you can create online FAQs, help files, user manuals, knowledge bases, guides, etc. and publish them instantly. Also, you can create printed documentation in various formats. ClickHelp is easy to set up and use - no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux. Why ClickHelp? Here are some points: * Easy to use WYSIWYG topic editor, as well as HTML source mode. * Translation module to create a multi-language documentation site. * ClickHelp AI. * Password-protected online help. * ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc. * Powerful full-text search. * In-depth analytics and reporting. * Context help engine. * Branding options. * Global find and replace. * Automatic link validation and update. * Dynamic content support for single-sourcing - snippets, variables, conditional blocks. * Single Sign-On support for Google, Microsoft Azure AD, Salesforce and custom * OpenID Connect providers * Taxonomies * Readability scores and metrics. Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, YouTube and much more.

Monitorpack is an agentless IT monitoring solution designed to provide proactive monitoring, effective incident management and detailed reporting, all with seamless integration into the Microsoft ecosystem.

Your recurring workflows and tasks will be more repeatable and accountable. Manifestly has been priced and designed to be a checklist software that can help you manage your organization’s recurring tasks. Our focus on ease-of use and integrations ensure seamless integration into your company’s daily tasks.

Steady is an AI-powered workspace designed to simplify coordination for modern, distributed teams. It replaces meetings and manual status updates with structured async check-ins. Team members respond to short prompts about their work, priorities, and blockers. Steady then pulls in activity from connected tools to add accurate, real-time context automatically. The platform transforms this information into tailored summaries for each person. These summaries highlight progress, risks, and goals across teams without information overload. Steady helps leaders and contributors stay informed without micromanagement. By centralizing context, it eliminates scattered updates across chats, docs, and meetings. Teams regain focus and autonomy throughout the workday. The result is higher productivity, better alignment, and less burnout.

Phrase stands out as a frontrunner in the field of Language Intelligence, offering an enterprise platform that simplifies the automation, management, and delivery of multilingual content and experiences, which in turn aids organizations in forging stronger customer relationships and propelling business expansion. Utilized by countless international brands across a multitude of languages, Phrase enables companies to streamline their time-to-market and ensure a uniform brand presence on a global scale. The Phrase Platform integrates various features such as translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI within a single cohesive environment. Teams can oversee all aspects of multilingual content—from marketing initiatives and product interfaces to applications, audio, video, and customer support—conveniently in one location. Designed specifically for large, rapidly evolving organizations, Phrase seamlessly links to the systems involved in content creation and publication. With enterprise-level capabilities and ISO 27001 certification, Phrase has earned the trust of numerous leading global brands, including Uber, AWS, Volkswagen, and Zendesk. For those interested in enhancing their multilingual content strategies, further information can be found at phrase.com.

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Eclincher is a social media management platform that offers all-in-one functionality. Amazing features include publishing and scheduling posts, replying to all interactions from one Inbox, monitoring and listening feeds and auto publishing with smart queues. There are also suggestions for content, advanced analytics reporting, post review, team collaboration and more. Eclincher is the #1 ROI platform in social media management. 100% Guaranteed to Get Your WOW Reaction! Eclincher can be integrated with Facebook, Instagram and Twitter, LinkedIn, Google My Business YouTube, Pinterest Google Analytics, Canva, Zendesk and many other social media platforms. Get your absolutely free trial today.

AgilePoint's Low-Code Digital Process Platform allows organizations to hasten their digital transformation journey by equipping diverse teams to automate, optimize, or integrate workflows and processes. This capability not only enhances customer experiences but also boosts operational efficiency, fosters revenue growth, and guarantees adaptability and scalability for future challenges. Moreover, the platform supports ongoing improvement initiatives that align with evolving business needs.