Business Software for ServiceNow

xtype enhances the capabilities of ServiceNow platform teams by enabling quicker innovation, managing multiple instances effectively, minimizing backlogs, ensuring compliance, and mitigating operational risks. This innovative product transforms the processes of backing up and restoring ServiceNow instances, significantly cutting down preparation time while boosting accuracy through its automatic identification of backup and restoration needs. With xtype, users gain exceptional visibility into their ServiceNow environment, as it offers a dynamic shared view of backup and restore plans that facilitates real-time collaboration and keeps everyone informed about ongoing tasks. This alignment among team members fosters a cooperative atmosphere and improves overall efficiency in managing responsibilities and tracking clone statuses. Additionally, xtype provides a specialized visibility tool for managing multiple instances of the ServiceNow landscape, enabling users to quickly detect and address any version discrepancies within just minutes. By streamlining these critical processes, xtype not only enhances operational effectiveness but also empowers teams to focus on more strategic initiatives.

OTbase serves as a comprehensive productivity and collaboration solution designed to enhance your path towards secure and resilient operational technology (OT) networks. This innovative tool allows cyber security professionals and engineers to effectively manage the intricacies of OT networks that may feature hundreds of thousands of devices. Beyond merely inventorying your OT systems automatically, OTbase also functions as a platform that facilitates the organization, planning, and documentation of your digital transformation efforts. With OTbase, users gain complete visibility into every facet of their OT networks, encompassing everything from intricate configuration specifics to overarching key performance indicators displayed in a CISO dashboard. This powerful tool equips cyber security specialists, control engineers, maintenance personnel, plant planners, process engineers, and SOC analysts with immediate access to the critical information they require, thus streamlining their workflow and enhancing decision-making processes. Additionally, the collaborative features of OTbase foster teamwork and communication among diverse roles, ensuring that all stakeholders can contribute effectively to the network's security and efficiency.

Utilize DeepStream's cloud-based platform to create and oversee your RFPs, RFQs, and RFIs, enabling you to save valuable time, cut costs, and conduct transactions with assurance. By using DeepStream, your procurement team can escape the frustrations of manual source-to-contract processes and refocus on strategic initiatives that enhance business value. As a top-tier e-sourcing solution, we empower teams to efficiently transition from defining business needs to selecting suppliers and managing contracts seamlessly. Plan your RFx procedures, inviting, evaluating, and negotiating with suppliers all within our innovative platform. Develop contracts directly from your accepted Requests, ensuring a streamlined and traceable source-to-contract workflow. Share your specific needs, initiate a search, and discover a fresh selection of suppliers in mere minutes, revolutionizing your procurement approach. Embrace the future of sourcing with DeepStream and transform the way you manage supplier relationships and contract negotiations.

ServiceNow's AI Agents are self-sufficient systems integrated into the Now Platform, aimed at executing repetitive tasks that were once managed by human workers. These agents engage with their surroundings to gather information, make informed decisions, and carry out tasks, leading to improved efficiency over time. By utilizing specialized large language models along with a powerful reasoning engine, they gain a comprehensive understanding of various business contexts, which fosters ongoing enhancements in performance. Functioning natively across diverse workflows and data platforms, AI Agents promote complete automation, thereby increasing team productivity by coordinating workflows, integrations, and actions within the organization. Companies have the option to implement pre-existing AI agents or create personalized ones to meet their unique requirements, all while operating smoothly on the Now Platform. This seamless integration not only streamlines processes but also enables employees to devote their attention to more strategic initiatives by relieving them of mundane tasks, ultimately driving innovation and growth within the organization. As a result, the implementation of AI Agents represents a significant step towards transforming workplace efficiency.

Effortlessly convey your security stance to clients and prospects while streamlining your processes. With Skypher’s AI-driven security questionnaire automation software, you can save precious time and close more deals. This innovative AI Questionnaire Automation Tool empowers you to tackle intricate questionnaires with just a single click, freeing up hours of your day. Centralize and manage all your security information—from knowledge bases and documents to past projects and custom online wikis or external data sources—within one comprehensive platform. Not only will this approach accelerate the initiation of your proofs of concept and contracts, but it will also enhance the trust your clients place in you regarding cybersecurity matters. Harness the capabilities of AI in a user-friendly, collaborative environment equipped with detailed access controls, allowing you to complete and return questionnaires in under two hours. This efficiency positions you as a leader in the cybersecurity field, ensuring that your clients feel secure and informed.

The Collective Defense Platform from IronNet utilizes sophisticated AI-powered Network Detection and Response (NDR) technology to identify and prioritize unusual activities within the specific environments of individual enterprises. By examining threat identifications across its community, the platform uncovers widespread attack trends and offers anonymized intelligence to all members in real-time, equipping them with early warnings of potential threats. This collaborative effort allows companies and organizations from various sectors to enhance their defense strategies collectively, enabling them to recognize and combat similar threats more effectively. When entities join forces to detect, exchange intelligence, and counter threats in real-time, they establish a united defense network. Learn how IronNet's Collective Defense platform, which is underpinned by the IronDome and IronDefense solutions, empowers organizations to fully embrace and benefit from this collaborative defense mechanism. By fostering a sense of community and shared responsibility, the platform ultimately strengthens the overall security landscape for all participants.

Rhino.ai serves as a comprehensive AI platform that facilitates the transition from outdated systems to innovative applications more efficiently and economically, covering everything from initial discovery to final deployment. The automated discovery feature uncovers the complete context of your legacy systems, which in turn aids in making quicker decisions. You can seamlessly migrate to a technology stack that aligns with your objectives, whether that involves SaaS, low code/no code solutions, open source options, or cloud-native environments. By streamlining modernization processes, you can significantly reduce the time it takes to achieve value. The platform allows you to manage every phase—discovery, design, coding, and deployment—within a single integrated environment. It efficiently extracts business requirements from your existing legacy applications, documentation, code, and other apps. Moreover, you can visualize all requirements, workflows, business logic, and data structures associated with your applications, allowing for enhanced clarity and understanding. This visualization enhances your ability to reengineer, modernize, and rationalize your application requirements and future architectures, ensuring a robust framework for ongoing development. Ultimately, Rhino.ai empowers organizations to embrace digital transformation with confidence and agility.

Polarity serves as a dynamic overlay that simultaneously scans countless sources to enhance analysis efficiency by enriching various tools and workflows. By empowering users to add and enrich information, it ensures that teams and organizations remain aligned and minimizes the chances of redundant efforts. When a user annotates any data today, their colleagues can view that note the next time they access the same information. This tool allows users to conduct a single search and discover everything their organization knows about a specific piece of data, encompassing both internal and external insights. Tasks that previously required managing 50 tabs and consuming significant time can now be accomplished with just one tab in a mere two seconds, allowing users to concentrate on completing their work rather than hunting for context. Additionally, Polarity can be linked to over 200 tools within a user's ecosystem or to external open-source applications. With its adaptable integration framework, anyone is capable of swiftly creating a custom integration to gain visibility into any dataset they require. As a result, Polarity not only streamlines workflows but also fosters collaboration across teams, making information sharing seamless and efficient.

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

TeamworkAR is an advanced augmented reality platform tailored for enterprises, aiming to improve collaboration, training, and customer engagement within the workforce. It features real-time AR collaboration tools such as shared workspaces, videoconferencing, remote assistance, and hands-free AI-driven voice search, enabling fluid communication among teams. With an array of visualization tools like rotation, drawing, annotation, and image recognition, the platform fosters captivating environments that mirror real-life experiences. TeamworkAR further integrates seamlessly with service ticket systems, eLearning modules, and learning management platforms, creating a versatile solution for diverse business requirements. Enhanced analytics functionalities empower users to save AR sessions, log compliance timestamps, and assess the engagement levels with educational content. Additionally, the platform offers specialized AR content development services, providing comprehensive solutions without relying on external agencies or additional development personnel, ultimately streamlining the process for businesses looking to leverage augmented reality effectively.

Akitra Andromeda represents a cutting-edge, AI-driven compliance automation solution aimed at simplifying the complex landscape of regulatory compliance for organizations, regardless of their size. It accommodates an extensive array of compliance standards such as SOC 2, ISO 27001, HIPAA, PCI DSS, SOC 1, GDPR, NIST 800-53, along with tailored frameworks, allowing businesses to maintain ongoing compliance with ease. With more than 240 integrations available for major cloud services and SaaS applications, it effortlessly fits into existing operational processes. The platform’s automation features significantly lower the expenses and time involved in traditional compliance management by automating the processes of monitoring and gathering necessary documentation. Additionally, Akitra offers an extensive library of templates for policies and controls, which aids organizations in developing a thorough compliance program. Its continuous monitoring functionality guarantees that assets are not only secure but also remain compliant at all times, providing peace of mind for businesses. Ultimately, Akitra Andromeda empowers companies to focus on their core operations while seamlessly managing their compliance obligations.

Unframe is an all-in-one enterprise AI solution that allows businesses to quickly create and implement customized AI applications designed specifically for their individual needs. By providing contextual understanding in AI interactions, Unframe improves model accuracy while minimizing the need for extensive data sharing. This platform enables companies to build secure and scalable AI applications within hours, effectively tackling issues like complexity, security, and compliance that can impede the adoption of AI technologies. It effortlessly integrates with current systems, facilitating connections to various SaaS platforms, databases, and file formats, which ensures compatibility across a wide range of technological environments. With a focus on security, Unframe guarantees that data remains within the company’s control unless shared intentionally, thus upholding confidentiality and adherence to regulations. By delivering a comprehensive solution for a variety of AI applications, Unframe empowers businesses to innovate rapidly and effectively, surpassing the challenges posed by generic software and convoluted implementation processes. This unique approach not only streamlines the AI development journey but also fosters an environment where enterprises can thrive in an increasingly digital landscape.

Optum AI Marketplace is a meticulously curated platform of AI-driven solutions aimed at revolutionizing healthcare by equipping payers, providers, and partners with innovative tools to enhance outcomes in a more efficient manner. This marketplace encompasses a wide variety of products and services spanning several categories, including patient and member engagement, claims and eligibility, care operations, payment and reimbursement, and analytics. Among its standout offerings is the prior authorization inquiry API, which allows payers to verify a patient’s authorization status instantly, alongside SmartPay Plus, an electronic cashiering platform designed to simplify the payment process for patients and optimize collections. Moreover, Optum Advisory Technology Services lends expert assistance for organizations undergoing digital transformation, covering areas such as system selection, procurement, and the implementation of AI solutions. The marketplace also collaborates with esteemed resellers, including ServiceNow, to deliver state-of-the-art solutions tailored for the healthcare sector. Ultimately, Optum AI Marketplace serves as a vital resource for organizations striving to improve their operational effectiveness and patient care delivery.

LightOn presents a generative AI solution aimed at enterprises, facilitating the smooth incorporation of AI functionalities into business processes while prioritizing data security. This innovative platform includes features such as private conversations with advanced language models, improved information retrieval through Retrieval-Augmented Generation (RAG), and the ability for organizations to customize AI applications according to their unique requirements. Moreover, Paradigm ensures secure hosting that adheres to SOC 2, ISO 27001, and HIPAA compliance, offering comprehensive user management, stringent access controls, and detailed audit logs. With a straightforward pricing model for predictable expenses and adaptable plans that align with your usage, LightOn provides expert assistance to ensure successful implementation. Additionally, the system offers tailored solutions specific to your organization, along with thorough tracking of activities and dedicated reporting. This enables businesses to remain effortlessly compliant with high-level enterprise standards, thus promoting an environment of trust and efficiency.

Exaforce is an innovative SOC platform that significantly boosts the effectiveness and efficiency of security operations center teams by a factor of ten, leveraging the power of AI bots and sophisticated data analysis. By employing a semantic data model, it proficiently processes and scrutinizes vast amounts of logs, configurations, code, and threat intelligence, which enhances the reasoning capabilities of both human analysts and large language models. This semantic framework, when integrated with behavioral and knowledge models, allows Exaforce to autonomously triage alerts with the precision and reliability of a seasoned analyst, dramatically shortening the alert-to-decision timeline to mere minutes. Furthermore, Exabots streamline monotonous tasks such as obtaining confirmations from users and managers, probing into historical tickets, and cross-referencing with change management platforms like Jira and ServiceNow, which not only alleviates analyst workload but also minimizes burnout. In addition, Exaforce provides cutting-edge detection and response solutions tailored for essential cloud services, ensuring robust security across various platforms. Overall, its comprehensive approach positions Exaforce as a leader in optimizing security operations.

Dropbox Dash is an innovative content management and universal search platform powered by AI, aimed at enhancing productivity by integrating all your tools, content, and applications within a cohesive interface. By utilizing this platform, users can effortlessly discover, categorize, and share information across a multitude of platforms. With the ability to swiftly find files, emails, calendar events, and tasks from all linked applications using natural language queries, the process becomes significantly more efficient. Users receive succinct, AI-generated answers to their inquiries, allowing them to access the required information without the hassle of sifting through numerous documents. The platform also allows for the creation of intelligent collections of related content, simplifying the organization and sharing of resources among colleagues, clients, and vendors alike. Moreover, it features a centralized dashboard that highlights recent activities, upcoming meetings, and tailored shortcuts, thereby optimizing daily workflows. Additionally, users can oversee and manage permissions across various cloud applications from one unified interface, ensuring that sensitive data remains protected and accessible only to authorized personnel. This comprehensive approach not only enhances productivity but also fosters better collaboration and communication within teams.

Tychon is a sophisticated platform for endpoint analytics and remediation that aims to deliver extensive visibility and management of enterprise endpoints. This tool empowers organizations to efficiently search, visualize, remediate, and monitor security compliance across all their endpoints from a single integrated interface. Its notable features comprise real-time monitoring, the ability to track historical data, and swift query functions that facilitate immediate detection of potential threats and vulnerabilities. The platform boasts dynamic dashboards that shed light on significant cybersecurity infractions, providing a holistic view of essential security aspects. Tychon also adheres to various compliance standards such as STIG, CVE/IAVA, and endpoint protection, while seamlessly integrating with existing technological assets. Lightweight and serverless in design, it can be deployed via Intune/MECM and is built to function effectively within both cloud and on-premises settings. Additionally, its user-friendly interface ensures that organizations can swiftly adapt to emerging security challenges and maintain robust endpoint security.

Atolio is an innovative enterprise search engine powered by AI, designed to keep your data securely within your cloud environment. It allows users to pose inquiries about their knowledge base and receive intelligent, permission-based responses, all while ensuring that your intellectual property remains under your control. Built specifically for enterprise needs, Atolio offers secure, self-hosted deployment options on major platforms such as AWS, Azure, or GCP, thereby guaranteeing compliance and top-notch security measures. With its advanced AI capabilities, Atolio facilitates knowledge discovery, making it easier to locate information precisely when needed. The platform meticulously examines enterprise applications to highlight relevant documents and pinpoint internal experts, thereby encouraging collaboration and informed decision-making among teams. Moreover, Atolio integrates seamlessly with a variety of tools including Office 365, Google Workspace, Slack, Salesforce, and ServiceNow, effectively consolidating your search experience and empowering teams to operate more efficiently. By utilizing LLMs that do not train on your data, Atolio ensures that your intellectual property remains safeguarded, giving you peace of mind regarding data privacy and control. Ultimately, Atolio transforms the way enterprises access and utilize their knowledge, making it an indispensable tool for modern organizations.

Aranda Service Management is a comprehensive IT Service Management (ITSM) software that aims to boost productivity within organizations by offering automated service solutions. It adheres to ITIL 4 best practices and features a user-friendly portal alongside self-service capabilities, which allow clients to submit requests, track the status of their cases, and access a centralized knowledge repository for self-management around the clock. Key advanced features include a priority matrix, financial oversight, structured approval workflows, import/export options, and tools for collecting satisfaction feedback. By incorporating artificial intelligence and machine learning, it provides top-tier self-service experiences while simultaneously lowering support expenses. Additionally, it accommodates multi-project environments, enabling businesses to oversee various service domains beyond IT without the need for extra infrastructure, thus promoting seamless operational efficiency. This flexibility makes it an invaluable asset for organizations looking to streamline their IT and service management processes.

ScoutITAi is an innovative platform that utilizes artificial intelligence to optimize observability and enhance the reliability of IT operations, ensuring improved performance monitoring for networks, applications, and cloud environments. Central to its functionality is the unique Reliability Path Index (RPI), which employs a scoring system comprised of 13 distinct buckets to measure IT reliability based on real-world industry insights, thereby granting dynamic visibility into the health of services. By harnessing advanced analytics alongside AI-driven insights, ScoutITAi provides users with real-time monitoring capabilities, predictive trend forecasting, and customized recommendations aimed at mitigating potential service disruptions. Among its offerings is the ScoutITAi Reliability Advisor, which leverages sophisticated analysis techniques to bolster IT service reliability, as well as a detailed dashboard that presents key application statistics and performance metrics. Users benefit from the ability to oversee network performance across various locations, enhance the efficiency of web applications, and achieve comprehensive visibility into their networks through proactive monitoring practices. This robust platform ultimately empowers organizations to maintain high service availability and respond swiftly to emerging issues, ensuring a seamless operational experience.

Synergy serves as an AI-driven command center designed for enterprise IT operations, consolidating fragmented monitoring, ticketing, logging, and documentation into a cohesive interface. By continuously integrating data from tools such as Splunk, New Relic, Jira, ServiceNow, and Confluence, it transforms overwhelming alert storms into well-organized, prioritized insights. Its Smart Incident Workflows streamline routine processes, recommend subsequent actions, identify ownership gaps, and expedite resolutions, thereby reducing the average time for detection and repair. Additionally, Synergy’s proactive monitoring capabilities identify potential risks ahead of conventional alerts, highlight error surges and missed escalations, detect emerging trends, and respond to investigative inquiries using natural language. Furthermore, its integrated root cause analysis tracks incidents comprehensively across timelines, logs, metrics, tickets, and post-mortem evaluations, connecting to related events for immediate context and producing succinct summaries to aid in understanding. Overall, Synergy enhances operational efficiency and effectiveness for IT teams, ensuring they remain ahead of potential issues.

Initiate, execute, adjust, and launch AI agents within moments. This approach is more user-friendly than traditional no-code platforms and addresses significantly more use cases through its code generation capabilities. Furthermore, it empowers users to tackle complex tasks effortlessly.

Wisq stands out as the sole agentic AI platform designed specifically for human resources, merging the capabilities of an AI generalist named Harper with a comprehensive HR operations suite to streamline tasks ranging from everyday inquiries to the execution of strategic initiatives. It effectively captures requests through various channels such as chat, email, ticketing systems, and applications, efficiently triaging and resolving nearly 80 percent of cases without any human intervention, while also integrating smoothly with your human capital management, ticketing, and collaboration platforms. Harper is equipped with knowledge from expert-approved HR curricula, enabling it to answer SHRM-CP–level questions twelve times quicker than a certified professional, rapidly assimilating your organization’s policies and culture within minutes, and promptly addressing issues like time-and-attendance, leave requests, performance enhancements, wage inquiries, policy exceptions, and manager coaching. You can monitor HR activities in real-time through intuitive dashboards, while customizable safeguards and robust enterprise-grade security measures guarantee compliance and data governance. This innovative approach not only enhances efficiency but also allows HR teams to focus on more strategic initiatives that drive organizational growth.

Cogent Security offers a cutting-edge vulnerability management platform that leverages AI to manage the entire VM lifecycle autonomously, ensuring round-the-clock protection at rapid speeds with a reduction of manual work by 50%. The platform starts by collecting real-time information from your infrastructure, including assets, configurations, threat intelligence, and the criticality of business operations, which allows it to prioritize risks dynamically based on the likelihood of exploitation and the severity of potential impacts. By implementing ROI-focused action planning, it identifies the most valuable remediation tasks and automates the orchestration of workflows for deploying necessary patches, configuration updates, or alternative controls. With AI agents integrated into the system, continuous monitoring and adaptive planning are facilitated as new vulnerabilities arise, while program-level reporting provides executive-ready dashboards and compliance documentation whenever needed. As a result, customers experience a twofold decrease in the mean time taken to remediate severe vulnerabilities and resolve issues four times more quickly, all while maintaining their existing workforce. This innovative approach not only enhances security but also allows organizations to allocate resources more efficiently, reinforcing their overall risk management strategy.

Google has introduced the Agent Payments Protocol (AP2), a collaborative open protocol developed with over 60 diverse companies in payments, fintech, and technology, including Mastercard, PayPal, Adyen, Coinbase, and Etsy, aimed at facilitating secure transactions led by agents across various platforms. This new protocol builds upon previous open standards such as Agent2Agent (A2A) and the Model Context Protocol (MCP) to ensure that when an AI agent processes a payment on behalf of a user, it adheres to three essential criteria: authorization, to confirm that the user has explicitly consented to the specific transaction; authenticity, to verify that the purchase intended by the agent aligns with the user's actual intent; and accountability, to maintain transparent audit trails and assign responsibility in the event of any errors or fraudulent activities. In order to uphold these standards, the protocol incorporates mandates, which are cryptographically signed digital contracts that are supported by verifiable credentials, ensuring a high level of security and trust in agent-led transactions. The implementation of AP2 represents a significant advancement in the realm of digital payments, aiming to enhance user confidence in automated financial interactions.