Business Software for ServiceNow

Deep Identity allows you to protect your company with a full range of Deep Identity integration products and data governance products. Lightweight, flexible, and open architecture. Trusted Identity Audit & Compliance Manager is the industry's best solution. It provides a layered approach to identity governance and administration. Trusted identity manager (Trusted IM), the industry's lightest solution, provides a "layered approach" to identity administration. Privilege Management Manager (Trusted PIM), is the most practical and non-intrusive solution in the industry to address any privilege identity related problems in any organization. Data Governance Manager (TrustedDGM) offers complete automation for identity, data access governance, and lifecycle management. It integrates across modules and systems. Manage full-time contractors profile management, Access review and N Level approval workflow, Self Service and Bulk Provisioning etc

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.

Enhance both customer and employee loyalty with our one-click survey tool, which seamlessly integrates with your CRM or email signature for automatic deployment. Employees who excel in service can be instantly rewarded, with their achievements showcased on a public newsfeed. This platform fosters an environment where recognition comes from both managers and colleagues, tailored to reflect the organization's culture and objectives. All acknowledgments are visible on the newsfeed, promoting a culture of appreciation. By establishing goal-oriented contests, you can effectively communicate and align your company's objectives with your team, ensuring that top achievers are duly rewarded for their contributions. With Crewhu, you not only minimize employee attrition but also boost customer loyalty, recurring revenue, and overall profitability. Designed specifically for Managed Service Providers, Crewhu streamlines the process of engaging and motivating your team, ensuring that customer satisfaction is at the forefront while driving the growth of your business. Ultimately, fostering a positive workplace culture leads to happier employees, which in turn results in satisfied customers and a thriving organization.

Apica offers a unified platform for efficient data management, addressing complexity and cost challenges. The Apica Ascent platform enables users to collect, control, store, and observe data while swiftly identifying and resolving performance issues. Key features include: *Real-time telemetry data analysis *Automated root cause analysis using machine learning *Fleet tool for automated agent management *Flow tool for AI/ML-powered pipeline optimization *Store for unlimited, cost-effective data storage *Observe for modern observability management, including MELT data handling and dashboard creation This comprehensive solution streamlines troubleshooting in complex distributed systems and integrates synthetic and real data seamlessly

Monitor and manage the Digital Employee Experience. IT can improve technology's ability engage, empower, and delight employees at work by keeping an eye on the digital employee experience. Your next move is crucial when IT is under pressure to make everything work. Get all the real-time information you need to prevent disruptions from happening. Cloud-native platform to manage digital employee experience. Nexthink Experience helps you identify and solve problems, automates responses and continuously improves employee experience.

Opsview provides comprehensive monitoring for a variety of systems, including operating systems, networks, cloud environments, virtual machines, containers, databases, and applications. With Business Service Monitoring (BSM), users gain a significantly improved perspective of their IT infrastructure, moving beyond the traditional Host by Host approach. This advanced monitoring solution is adept at understanding factors like resiliency and service availability metrics (SLA/OLA). Featuring over 200 supported Opspacks and more than 4,500 plugins available through the Nagios Exchange, Opsview enables businesses to efficiently oversee their IT assets, including both public and private cloud services, VMs, containers, and applications. Moreover, for organizations with established ticketing, notification, and analytics systems, the Opsview API facilitates seamless two-way communication and workflow integration. Exceptional customer support is essential for effective monitoring software, and the Opsview Customer Success Team is dedicated to enhancing customer value through their extensive monitoring knowledge and assistance. Their commitment ensures that clients can fully leverage the capabilities of their monitoring solutions.

You can benefit from our all-inclusive integrations or our robust standalone tracking system without the hassle of creating your own tracking application beforehand. With a straightforward installation and configuration process, along with training that can be completed all in one day, you'll be up and running in no time. Whether you prefer to utilize your handheld scanner or opt for our user-friendly web-based interface, we have solutions tailored for everyone. Start tracking efficiently and effectively today!

The TCN Operator represents a comprehensive suite of top-tier call center tools that are seamlessly integrated for optimal efficiency. With TCN's no-contract guarantee, this cloud-based solution can be tailored to fulfill all the unique requirements of your call center. Annually, TCN's software handles billions of interactions between consumers and agents, making it a powerhouse in the industry. By consolidating all communication channels into a single platform, it provides agents with a cohesive experience, allowing them to connect with customers through their preferred mediums. This versatility empowers customers to select how they wish to communicate, enhancing their overall experience. Furthermore, with the right tools at their disposal, call centers can effectively navigate compliance regulations with confidence. Safeguarding sensitive information for both the call center and its customers is paramount, and TCN facilitates adherence to regulations like TCPA, HIPAA, and FDCPA through automation and streamlined processes. Ensuring data protection is crucial, as failure to do so could lead to significant challenges in the future, potentially jeopardizing your operation's credibility and trust. Ultimately, embracing TCN's innovative solutions equips your call center to thrive in a competitive landscape while upholding the highest standards of security and compliance.

ExpenseSmart® serves as a comprehensive cloud-based platform designed to give you complete oversight of your telecom inventory, usage, and costs, while facilitating the quick and straightforward provisioning of both fixed and mobile telecom assets. This all-in-one solution consolidates all fixed, mobile, and IT expenditures and data into a single accessible location. Users can analyze inventory, usage, expenses, and essential information categorized by region, cost center, or even at the individual business unit level. You can adjust the level of detail displayed, ranging from an overview of global trends to specific usage metrics for individual users. Furthermore, the segmentation options are highly adaptable, tailored to fit the unique requirements of your organization. You can generate and view necessary reports—such as usage trends or instances of zero billing—whenever and however you prefer, whether directly in the ExpenseSmart® portal or scheduled for convenient access. The platform's user interface is designed to be highly intuitive and responsive across devices, ensuring a seamless experience for all users. Additionally, the platform's capabilities extend to real-time analytics, allowing for proactive decision-making based on current data.

While cloud applications are straightforward to implement, integrating them can pose significant challenges. However, with webMethods.io Integration, connecting your SaaS applications and streamlining your business processes has never been simpler. This robust integration platform as a service (iPaaS) combines the functionalities typically found in enterprise service buses (ESBs), data integration solutions, API management software, and B2B gateways. As organizations increasingly adopt SaaS solutions like Salesforce.com®, Marketo®, SuccessFactors®, and ServiceNow®, the demand for quick and efficient integration of cloud applications continues to rise. webMethods.io Integration offers a solution that empowers your entire organization with this essential capability. Notably, it is designed so that even non-technical users can effectively leverage their SaaS applications to achieve optimal results. Ultimately, this user-friendly approach to integration enables businesses to enhance productivity and drive innovation more easily.

Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.

Rally is an advanced platform specifically designed to enhance the scalability of agile development methodologies within enterprises. By fostering enterprise agility, your organization can make quicker and more informed choices. For development efforts to effectively support your company's core objectives, it is crucial that they are closely aligned with these goals. This alignment allows daily tasks to be guided by strategic priorities while utilizing data to promote a culture that values outcomes. Serving as a centralized resource, Rally enables teams to collaboratively plan, prioritize, and monitor their work in a synchronized manner. Teams have the ability to visualize their tasks through various formats such as lists, boards, or timeline views, and, even more significantly, they can grasp how their everyday activities contribute to the broader business objectives. Are you facing challenges in managing dependencies and risks across various teams or delivery units? Rally offers detailed insights into progress, dependencies, alignment, and overall plan health, empowering teams to make deliberate choices and maintain a relentless focus on delivering value. With its comprehensive features, Rally not only enhances visibility but also promotes a cohesive work environment that drives results.

The CAP Platform is a sophisticated, enterprise-level application platform that operates on a ‘no code/low code’ basis. It seamlessly integrates pre-built, configurable workflows with the option for customization, allowing for the development of tailored workflow applications. Users can select from three distinct product editions within the CAP Platform: CAP Procurement, CAP2AM, and CAP Workflow. CAP Procurement serves as an Adaptable Process Management Suite, designed specifically for procurement teams to enhance workflow efficiency and foster collaboration with suppliers and business partners, ultimately increasing compliance and control over spending. Meanwhile, CAP2AM functions as an Identity & Access Management Suite, aimed at IT, HR, and business executives to streamline employee onboarding and offboarding processes, thereby improving overall user experience, productivity, and compliance. Lastly, CAP Workflow offers a versatile application environment suitable for creating process management applications that can be adapted across various industries and departments. Together, these components make the CAP Platform a comprehensive solution for organizations seeking to optimize their operational workflows.

ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.

Proteus®, GDPReady™, is an itteration from Proteus® NextGen Data Privacy™ that uses the same code set. If you are only interested GDPR, we can deliver Proteus®, NextGen configured to only show the functionality needed for GDPR. Comprehensive view of Personal Identifiable Information (PII), including a score and graphical illustration. - Roadmap to compliance with recommendations for immediate actions. - Insights to help you build a data protection framework and inform future technology choices. - Helps you meet the regulations at a reduced cost. To see the full capabilities of Proteus NextGen Data Privacy see here https://sourceforge.net/software/product/Proteus-NextGen-Data-Privacy/

CloudFX empowers IT departments to provide a seamless, platform-centric IT-as-a-Service experience for end-users. In order to boost employee efficiency and enhance customer satisfaction, organizations must ensure a cohesive experience for both staff and clients. This approach fosters business agility and innovation, underscoring the necessity for IT to adopt a platform-based model that avoids the constraints of vendor lock-in. The CloudFX platform is designed with open standards and state-of-the-art technologies, offering self-service catalogs to minimize cloud sprawl and shadow IT issues. It features advanced billing and analytics capabilities that analyze, aggregate, and optimize costs while ensuring better governance and compliance through improved policies. Additionally, it streamlines the procurement process for IT products and services, provides diverse options for vendor-neutral IT solutions, and automates the management and tracking of orders. Furthermore, the platform supports unified SaaS personalization and management, along with SaaSOps for effective SaaS service oversight. Ultimately, CloudFX equips organizations with the tools necessary to thrive in a rapidly evolving digital landscape.

Clinc's revolutionary conversational artificial intelligence has been proven to be successful at some of the most important banks around the world. Natural language processing is used to understand how people talk and creates exceptional customer experiences. Clinc AI can understand and follow complex conversations, which allows for a superior customer interaction. Customers can check their balances, report lost cards or stolen cards, transfer funds and gain deep insight into their spending habits all in one seamless interaction - without ever speaking to a person. Customers will be happier if they spend less time waiting to hear back from you. You will increase customer retention and build a loyal customer base by providing personalized interactions. Reduce the costs associated with scaling and managing customer service teams.

Pentera (formerly Pcysys), is an automated security validation platform. It helps you improve security so that you know where you are at any given time. It simulates attacks and provides a roadmap for risk-based remediation.

Prevalent Third-Party Risk Management Platform enables customers automate the critical tasks of managing, assessing and monitoring third parties throughout their entire life cycle. This solution integrates the following capabilities to ensure that third parties are compliant and secure: * Automated onboarding/offboarding * Profiling, tiering, and inherent risk scoring * Standardized and custom vendor risk assessments, with built-in workflow and task management * Continuous vendor threat monitoring * A network of completed standardized assessments, and risk intelligence members. * Compliance and risk reporting * Management of remediation Expert professional services are available to optimize and mature third party risk management programs. Managed services can be outsourced to collect and analyze vendor assessments.

Experience the benefits of a fully-managed and highly available cloud infrastructure. Harness the capabilities of the Mule runtime engine, which is securely hosted and managed in the cloud. CloudHub serves as the platform-as-a-service (PaaS) element of Anypoint Platform™, offering a global, multi-tenant, secure, and reliable environment for APIs and integrations. Eliminate the need for hardware acquisition, virtual image management, or cloud infrastructure oversight. Achieve optimal performance and availability through a platform that processes over 60 billion transactions each month. Benefit from enhanced efficiency and streamlined management thanks to true multi-tenancy at the application and cloud worker levels. Scale your cloud capacity effortlessly during peak demand periods with the platform's inherent scalability features. Rely on a resilient architecture supported by data centers located across North America, South America, Europe, Asia, and Australia. With CloudHub, you can also enjoy service-level agreements (SLAs) guaranteeing an uptime of 99.99%. This ensures that your applications remain accessible and performant at all times.

The OpCon workload automation platform empowers teams by streamlining mundane tasks, allowing them to focus on more essential projects. By consolidating all systems and applications into a unified control interface, OpCon simplifies enterprise-wide automation like never before. Serving as an automation framework across all layers of technology and business, OpCon offers a comprehensive solution that boasts both strong security measures and user-friendly design. Its seamless functionality ensures that various processes can be managed efficiently, ranging from simple manual tasks to complex infrastructure and technology workflows, ultimately enhancing the delivery of business services. By embracing DevOps principles of continuous improvement, organizations can drive meaningful transformations on an enterprise scale. With just a click from any device with internet access, businesses can implement self-service capabilities for their services. Furthermore, OpCon facilitates the integration of individuals, systems, and applications into consistent, dependable workflows, ensuring uninterrupted global operations around the clock without the need for additional operational staff. This level of efficiency not only improves productivity but also fosters a culture of innovation and agility within the organization.

StackState's Topology & Relationship-Based Observability platform allows you to manage your dynamic IT environment more effectively. It unifies performance data from existing monitoring tools and creates a single topology. This platform allows you to: 1. 80% Reduced MTTR by identifying the root cause of the problem and alerting the appropriate teams with the correct information. 2. 65% Less Outages: Through real-time unified observation and more planned planning. 3. 3.3.2. 3x faster releases: Developers are given more time to implement the software. Get started today with our free guided demo: https://www.stackstate.com/schedule-a-demo

Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers.

The experience of employees is paramount—ensure success by implementing an innovative workspace. Foster a more intelligent and adaptable work environment. You brought on top talent; now allow them to thrive. Transform the concept of enhanced work through Citrix Workspace. Boost employee productivity and involvement by streamlining IT processes. Make it easier to oversee and protect applications, devices, users, and networks, thereby providing an exceptional employee experience. Facilitate a smooth return to the office for your staff. Unlock the complete capabilities of your cloud strategy. Move away from conventional VPNs and adopt a zero trust model for better security. Embrace the future of work with solutions that empower every individual in your organization.

Celigo stands out as the most reliable iPaaS for managing essential business operations. Its Integration Apps provide comprehensive, ready-to-use software integrations that enable users to easily link enterprise applications and streamline processes, thereby minimizing both the time and expenses associated with integration upkeep. These Integration Apps function as independent SaaS solutions on an iPaaS, facilitating the connection between two enterprise applications. By delivering fully developed integrations tailored for common scenarios—such as Lead-to-Cash and Order-to-Fulfillment—Integration Apps serve as off-the-shelf solutions that seamlessly connect applications immediately while also lowering the costs of ongoing maintenance. Previously referred to as SmartConnectors, these Integration Apps are exclusive to Celigo’s platform, distinguishing themselves as the sole SaaS applications created and operated within a comprehensive iPaaS environment. This uniqueness not only enhances their utility but also positions Celigo as a leader in the integration landscape.