Business Software for ServiceNow

Qevlar AI represents an innovative autonomous platform for Security Operations Centers (SOC), fundamentally changing the approach that cybersecurity teams take when it comes to threat investigation and response by fully automating the alert analysis process. In contrast to conventional tools or AI assistants that depend on human intervention or set playbooks, this system autonomously examines alerts immediately upon receipt, aggregating and enhancing data from various security tools and external resources to assess the true nature of each alert. It adeptly correlates and evaluates signals across different systems, reconstructs patterns of attacks, and delivers a comprehensive understanding of incidents, which empowers teams to transcend disjointed workflows and reactive alert management. Utilizing advanced agentic AI, the platform significantly automates many aspects of manual investigations, leading to drastic reductions in response times, heightened consistency, and an increase in the operational capability of security teams without necessitating additional personnel. This innovation not only streamlines processes but also enhances the overall effectiveness of cybersecurity efforts, ensuring teams are better equipped to handle evolving threats.

Snapper serves as a comprehensive security platform for AI agents, aimed at ensuring thorough governance and protection for organizations that utilize AI across various applications, networks, and systems. It implements runtime enforcement by scrutinizing every action an agent takes, such as tool interactions, API calls, and data access requests, prior to execution, utilizing a multi-layered policy-driven rule engine. Additionally, Snapper provides a holistic view of AI activity by analyzing network traffic, browser usage, DNS queries, and running processes to uncover unauthorized tools and hidden AI applications. It also proactively intercepts outgoing large language model requests via SDK wrappers and a network proxy, allowing it to assess, redact, and document sensitive information in real time. Enhancing its security features, Snapper possesses sophisticated threat detection mechanisms that can recognize prompt injection tactics, exploit chains, unusual behaviors, and complex attack patterns, leveraging behavioral baselines, kill chain analysis, and a composite trust scoring system for robust protection. Ultimately, Snapper represents a critical asset for organizations seeking to navigate the risks associated with AI deployment while maintaining operational integrity.

Matters.AI stands out as the pioneering AI Security Engineer for Data, specifically designed to autonomously detect, comprehend, and address instances of data misuse before any ticket is generated by the Security Operations Center (SOC). This innovative solution safeguards what truly matters, overseeing sensitive data as it exists or moves across various platforms, functioning similarly to a human security engineer that comprehends context, monitors activities, and protects sensitive information independently across environments such as cloud services, SaaS, endpoints, microservices, and AI pipelines. Built upon advanced technologies like semantic intelligence, nearest neighbor search, data lineage modeling, and predictive behavior analysis, Matters goes beyond mere threat detection; it interprets context, foresees potential risks, and takes proactive measures. Rather than depending on outdated static rules, regex patterns, cumbersome dashboards, and incessant alerts, Matters adeptly reads nuanced data signals, tracks risks in real-time, and operates around the clock. By identifying sensitive data based not solely on appearance but also on its significance, Matters employs techniques like fingerprinting and eBPF to monitor data across cloud environments, SaaS applications, endpoints, and beyond, ensuring comprehensive protection and awareness. In this way, Matters.AI not only enhances data security but also transforms the landscape of risk management in the digital age.

Stuut serves as an AI colleague that efficiently automates cash collection, managing the entire accounts receivable and order-to-cash process seamlessly, from initial outreach to final payment. Rather than burdening finance teams with additional dashboards or extra clicks, Stuut's AI agents take full ownership of workflows involving collections, payments, cash application, deductions, and credit. By proactively engaging with customers before invoices reach their due dates, Stuut identifies the appropriate billing contacts and communicates through various channels, including email, SMS, and voice. It also effectively processes incoming payments, accurately matching them to corresponding invoices while maintaining precise financial records by minimizing manual reconciliation tasks. Stuut retains every interaction and adapts to each customer's payment habits and communication styles, ensuring that information is consistently shared throughout collections, payments, cash application, and deductions, which leads to increasingly personalized interactions over time. Additionally, the system enhances efficiency and reduces the likelihood of errors as it learns and evolves with each customer engagement.

Firstwork delivers advanced AI solutions for workforce operations, utilizing enterprise-grade AI agents that enhance candidate fill rates, decrease drop-offs, and facilitate a seamless transition from offer acceptance to the first work shift. Designed specifically for those who shape our world, Firstwork streamlines the various operational tasks that often hinder hiring, onboarding, compliance, and workforce management. The Document Verification agent efficiently authenticates IDs, permits, and other necessary documents in real time, promptly flagging any errors, poor image quality, or missing information to expedite the onboarding process. Additionally, the Browser Automation feature takes care of web-based tasks across multiple external platforms and systems, ensuring checks and updates are completed concurrently with comprehensive audit trails. Furthermore, the Workflow Engine transforms standard operating procedures into automated, flexible workflows powered by AI, empowering teams to create intricate, multi-step processes that operate seamlessly from start to finish without the need for manual oversight, ultimately enhancing overall efficiency. This innovative approach not only improves productivity but also supports a more agile workforce management strategy.

GetCybr is an advanced AI-driven virtual Chief Information Security Officer (vCISO) and Governance, Risk, and Compliance (GRC) platform tailored for Managed Service Providers (MSPs) and security consulting firms that offer extensive cybersecurity solutions. It equips service providers with the necessary infrastructure to establish a vCISO practice that is scalable, consistent, and of high quality, eliminating the need for outdated spreadsheets, disparate tools, compliance checklists, and piecemeal board reports. The platform encompasses the entire service delivery lifecycle, starting from the initial assessment of clients to ongoing compliance management, remediation efforts, detailed reporting, and effective communication with executives. Utilizing its AI capabilities, GetCybr effectively identifies and maps risks, compliance deficiencies, and the overall security maturity of each client, producing a prioritized action plan ready for presentation from the outset. By automating gap analysis, control mapping, compliance scoring, and remediation strategy development, GetCybr significantly reduces the time spent on manual assessment processes, while also supporting a variety of regulatory frameworks including SOC 2, ISO 27001, NIST CSF, HIPAA, CMMC, NIS2, and DORA. With this innovative approach, service providers can focus more on strategic initiatives rather than administrative tasks, enhancing their overall service delivery.

CloudApper iPaaS serves as an enterprise systems integration platform that harmonizes data and workflows across your software ecosystem. Engineered to eradicate manual inputs and data silos, this no-code solution empowers businesses to link critical systems without the burden of complex development. Core Capabilities: No-Code Setup: Create resilient system connections immediately through an intuitive, user-friendly interface. Bi-Directional Sync: Maintain absolute, real-time data alignment across all disparate enterprise platforms. API Management: Protect, oversee, and track endpoints to guarantee compliant, audit-ready information streams. AI Automation: Streamline intricate processes while utilizing intelligent digital agents to drive efficiency. Fully Managed Service: Benefit from professional, white-glove deployment along with continuous oversight and maintenance. CloudApper iPaaS converts isolated records into cohesive operational intelligence.

Avante is a benefits intelligence platform designed specifically for HR teams, benefits leaders, brokers, consultants, and employees, distinguishing itself as an AI-native solution rather than a generic tool reliant on benefits documents. It employs dual AI agents that collaborate to reduce confusion, reveal opportunities, and enhance the overall value of benefits. One of these agents, Carly, offers personalized benefits assistance around the clock in over 50 languages, enabling employees to grasp their coverage, simulate real-life scenarios, compare different options, and receive immediate answers without the delays typically associated with HR responses. The other agent, Ava, equips HR and benefits leaders with strategic insights derived from employee inquiries, claims data, vendor agreements, usage trends, and program outcomes, allowing teams to identify employee needs, pinpoint areas of confusion, recognize underutilized benefits, and determine where to allocate resources effectively. Together, Carly and Ava create a cohesive intelligence framework that fosters a closed-loop system, ensuring continuous improvement and responsiveness to employee needs. This innovative approach not only streamlines the benefits process but also significantly enhances the overall experience for both employees and HR professionals.

ciopulse stands out as the sole customer feedback platform rooted in Net Promoter principles, tailored specifically for IT service management. Unlike conventional satisfaction surveys that typically yield default ratings and meager response rates of around 5 percent, ciopulse employs NPS micro-surveys that activate immediately upon ticket resolution. The platform seamlessly integrates with popular tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With its ready-to-use features, ciopulse offers NPS trend dashboards categorized by teams and agents, as well as productivity impact metrics reflected in lost minutes, along with benchmark analyses that compare internal IT services against managed service providers. Additionally, PulseAI intelligently extracts themes from open-text feedback, enhancing the understanding of customer sentiments. Recognized as a ServiceNow Select Partner, ciopulse boasts a certified Store app that guarantees a streamlined installation process, automatic updates, and ensures data remains within the customer’s ServiceNow environment. This unique alignment with ServiceNow not only enhances user experience but also adds a layer of reliability for organizations seeking effective feedback solutions.

Intella serves as a comprehensive digital transformation platform for HR departments, leveraging ServiceNow to enhance service speed and efficiency, optimize workforce management, and streamline the employee experience from onboarding to retirement. Many organizations face challenges with disparate HCM tools, fragmented employee lifecycle processes, and cumbersome integrations that complicate and inflate the costs of HR service delivery. Intella effectively connects ServiceNow HRSD with isolated HCM systems by consolidating functions such as staffing, recruitment, talent management, learning and development, identity and access management, payroll assistance, and workforce planning into a unified platform. This integration enables HR teams to work more effectively, diminish workloads and expenses, automate various workflows, eradicate unnecessary manual tasks, and provide employees with a cohesive experience throughout their entire career journey. By utilizing Intella, organizations can create a more agile and responsive HR environment that adapts to changing workforce needs.

NPSM serves as a comprehensive digital transformation platform tailored for nonprofit organizations, leveraging the capabilities of ServiceNow and enhanced by Agentic AI. This platform consolidates all necessary applications into a single, cohesive suite, effectively eliminating the chaos of fragmented applications and isolated data by fostering intelligent and interconnected workflows. With over ten purpose-built applications available within this AI-compatible suite, NPSM assists nonprofits in various areas such as fundraising, donor management, grants, volunteer coordination, financial oversight, impact tracking, case management, facility management, travel and expense handling, and identity and access management. Designed to empower nonprofits to operate more efficiently and effectively, it ensures that organizations remain focused on their mission through a powerful, unified suite that matches their hard work. Additionally, the Multi-Purpose Case Management feature streamlines case intake and service delivery, allowing for customizable workflows that cater to diverse social programs and the varying needs of beneficiaries. Meanwhile, the Volunteer Management component facilitates the recruitment, onboarding, scheduling, and retention of volunteers, employing AI-driven tools to enhance matching and engagement efforts, ultimately strengthening the organization's community involvement. Thus, NPSM not only simplifies operations but also amplifies the impact nonprofits can make in their communities.

Girikon AI stands out as a premier provider of sophisticated Agentic AI solutions aimed at revolutionizing customer interaction and enhancing business processes. Our all-in-one Unified AI Agent Platform empowers organizations to streamline communication and automate workflows across various channels, including voice, SMS, WhatsApp, email, web chat, and more—all from a single intelligent interface. Designed specifically for contemporary enterprises, Girikon AI seamlessly integrates with top-tier CRM and business systems such as Salesforce, HubSpot, Microsoft Dynamics, and ServiceNow. This integration allows companies to provide personalized, round-the-clock customer support while simultaneously minimizing operational expenses. Utilizing cutting-edge natural language processing, workflow automation, and real-time integrations, our AI agents efficiently manage customer service inquiries, facilitate sales, schedule appointments, qualify leads, and optimize internal business operations with remarkable speed and precision. This comprehensive approach not only enhances customer satisfaction but also drives overall business efficiency.

Software asset management, cloud management, and SaaS management are all combined in one platform. This allows you to optimize all your technology from one platform that seamlessly integrates into your enterprise ecosystem. You can clearly see, understand, and manage all aspects of your technology landscape, on-prem or in the cloud. Deep insights into usage, spend, and vulnerabilities will help you maximize the value of your technology investments. Get the automation and perspective you need to anticipate the changing needs of your business and align with them. You will save money in weeks and not months with quick implementation and intuitive design. Reduce data silos and see all cloud, hybrid, and on-prem technologies together. Clean and augmented data are available, updated daily, and powered by the largest discovery catalogue in the world. Self-service and recommendations drive value, save time, and increase productivity.

HackerOne empowers the entire world to create a safer internet. HackerOne is the most trusted hacker-powered security platform in the world. It gives organizations access to the largest hackers community on the planet. HackerOne is equipped with the most comprehensive database of vulnerabilities trends and industry benchmarks. This community helps organizations mitigate cyber risk by finding, reporting, and safely reporting real-world security flaws for all industries and attack surfaces. U.S. Department of Defense customers include Dropbox, General Motors and GitHub. HackerOne was fifth on the Fast Company World's Top 100 Most Innovative Companies List for 2020. HackerOne is headquartered in San Francisco and has offices in London, New York City, France, Singapore, France, and more than 70 other locations around the world.

Crafting Customer Journeys Through Meaningful Conversations. Delivering compelling experiences that align with your customers' needs. Favored by developers and designed for enterprises. Vonage Communications APIs (previously known as Nexmo) empowers emerging startups and nimble organizations to elevate customer interactions and achieve significant business results at scale. With our user-friendly APIs, comprehensive global platform, and dedicated support, you can simplify communication complexities and drive innovation at a quicker pace. Rethink voice communication to transform how your customers engage with your brand. Each message can become a pivotal moment for both your customers and your organization. Advance security and privacy measures while providing smooth login experiences. Develop contemporary, high-quality voice applications hosted in the cloud. Effortlessly send and receive SMS messages in nearly every nation worldwide. Access real-time insights on any phone number across the globe. Initiate and receive calls using your current VoIP system, all from the cloud, ensuring flexibility and efficiency. This holistic approach not only enhances user engagement but also fosters long-term relationships with your audience.

CertCentral streamlines the entire certificate lifecycle by aggregating tasks related to issuing, installing, inspecting, remediating, and renewing certificates into a single interface. All stages of the process are accessible from one dashboard. By integrating ACME with CertCentral, you can automate the deployment across various client and server types in your preferred manner. This significantly reduces the time spent on monotonous manual tasks and minimizes the risk of having to address urgent issues. With DigiCert, the ACME protocol allows for the automated deployment of OV and EV certificates while offering the flexibility of custom validity periods. The advantages continue to accumulate over time. To activate ACME within CertCentral, just reach out to your sales representative. Previously, you faced two major obstacles with certificates: the approval process and renewal. Now, automating these functions and beyond is achievable with just a few clicks, putting you ahead in the game. You will also receive notifications regarding potential vulnerabilities and alerts about impending certificate expirations, because relying on guesswork is simply a gamble. This comprehensive approach ensures that you remain proactive in certificate management, enhancing your organization's overall security posture.

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

Deep Identity allows you to protect your company with a full range of Deep Identity integration products and data governance products. Lightweight, flexible, and open architecture. Trusted Identity Audit & Compliance Manager is the industry's best solution. It provides a layered approach to identity governance and administration. Trusted identity manager (Trusted IM), the industry's lightest solution, provides a "layered approach" to identity administration. Privilege Management Manager (Trusted PIM), is the most practical and non-intrusive solution in the industry to address any privilege identity related problems in any organization. Data Governance Manager (TrustedDGM) offers complete automation for identity, data access governance, and lifecycle management. It integrates across modules and systems. Manage full-time contractors profile management, Access review and N Level approval workflow, Self Service and Bulk Provisioning etc

Hornbill Platform provides a means to streamline and digitize your organization's processes through a suite of seamlessly integrated and user-friendly applications tailored for enterprises. The adoption of digital technology greatly enhances the financial performance of businesses, propelling the trend of Digital Transformation—an essential focus for organizations today. With Hornbill's platform and solutions, you can effectively pursue this transformative goal. Each application is crafted to meet the specific needs of your business operations while operating on a cohesive technology framework that features a unified data model and complete integration. Business users can effortlessly automate workflows across various departments in a no-code setting, eliminating the need for costly consulting services or technical projects to begin unlocking value. Central to any digital transformation initiative is a versatile workflow automation feature, allowing complex business processes to be represented visually without requiring coding skills or specialized technical knowledge. This innovative approach empowers organizations to adapt quickly to changing market demands while optimizing their operational efficiency.

Enhance both customer and employee loyalty with our one-click survey tool, which seamlessly integrates with your CRM or email signature for automatic deployment. Employees who excel in service can be instantly rewarded, with their achievements showcased on a public newsfeed. This platform fosters an environment where recognition comes from both managers and colleagues, tailored to reflect the organization's culture and objectives. All acknowledgments are visible on the newsfeed, promoting a culture of appreciation. By establishing goal-oriented contests, you can effectively communicate and align your company's objectives with your team, ensuring that top achievers are duly rewarded for their contributions. With Crewhu, you not only minimize employee attrition but also boost customer loyalty, recurring revenue, and overall profitability. Designed specifically for Managed Service Providers, Crewhu streamlines the process of engaging and motivating your team, ensuring that customer satisfaction is at the forefront while driving the growth of your business. Ultimately, fostering a positive workplace culture leads to happier employees, which in turn results in satisfied customers and a thriving organization.

Apica offers a unified platform for efficient data management, addressing complexity and cost challenges. The Apica Ascent platform enables users to collect, control, store, and observe data while swiftly identifying and resolving performance issues. Key features include: *Real-time telemetry data analysis *Automated root cause analysis using machine learning *Fleet tool for automated agent management *Flow tool for AI/ML-powered pipeline optimization *Store for unlimited, cost-effective data storage *Observe for modern observability management, including MELT data handling and dashboard creation This comprehensive solution streamlines troubleshooting in complex distributed systems and integrates synthetic and real data seamlessly

Monitor and manage the Digital Employee Experience. IT can improve technology's ability engage, empower, and delight employees at work by keeping an eye on the digital employee experience. Your next move is crucial when IT is under pressure to make everything work. Get all the real-time information you need to prevent disruptions from happening. Cloud-native platform to manage digital employee experience. Nexthink Experience helps you identify and solve problems, automates responses and continuously improves employee experience.

Opsview provides comprehensive monitoring for a variety of systems, including operating systems, networks, cloud environments, virtual machines, containers, databases, and applications. With Business Service Monitoring (BSM), users gain a significantly improved perspective of their IT infrastructure, moving beyond the traditional Host by Host approach. This advanced monitoring solution is adept at understanding factors like resiliency and service availability metrics (SLA/OLA). Featuring over 200 supported Opspacks and more than 4,500 plugins available through the Nagios Exchange, Opsview enables businesses to efficiently oversee their IT assets, including both public and private cloud services, VMs, containers, and applications. Moreover, for organizations with established ticketing, notification, and analytics systems, the Opsview API facilitates seamless two-way communication and workflow integration. Exceptional customer support is essential for effective monitoring software, and the Opsview Customer Success Team is dedicated to enhancing customer value through their extensive monitoring knowledge and assistance. Their commitment ensures that clients can fully leverage the capabilities of their monitoring solutions.

You can benefit from our all-inclusive integrations or our robust standalone tracking system without the hassle of creating your own tracking application beforehand. With a straightforward installation and configuration process, along with training that can be completed all in one day, you'll be up and running in no time. Whether you prefer to utilize your handheld scanner or opt for our user-friendly web-based interface, we have solutions tailored for everyone. Start tracking efficiently and effectively today!

The TCN Operator represents a comprehensive suite of top-tier call center tools that are seamlessly integrated for optimal efficiency. With TCN's no-contract guarantee, this cloud-based solution can be tailored to fulfill all the unique requirements of your call center. Annually, TCN's software handles billions of interactions between consumers and agents, making it a powerhouse in the industry. By consolidating all communication channels into a single platform, it provides agents with a cohesive experience, allowing them to connect with customers through their preferred mediums. This versatility empowers customers to select how they wish to communicate, enhancing their overall experience. Furthermore, with the right tools at their disposal, call centers can effectively navigate compliance regulations with confidence. Safeguarding sensitive information for both the call center and its customers is paramount, and TCN facilitates adherence to regulations like TCPA, HIPAA, and FDCPA through automation and streamlined processes. Ensuring data protection is crucial, as failure to do so could lead to significant challenges in the future, potentially jeopardizing your operation's credibility and trust. Ultimately, embracing TCN's innovative solutions equips your call center to thrive in a competitive landscape while upholding the highest standards of security and compliance.