Business Software for ServiceNow

ExpenseSmart® serves as a comprehensive cloud-based platform designed to give you complete oversight of your telecom inventory, usage, and costs, while facilitating the quick and straightforward provisioning of both fixed and mobile telecom assets. This all-in-one solution consolidates all fixed, mobile, and IT expenditures and data into a single accessible location. Users can analyze inventory, usage, expenses, and essential information categorized by region, cost center, or even at the individual business unit level. You can adjust the level of detail displayed, ranging from an overview of global trends to specific usage metrics for individual users. Furthermore, the segmentation options are highly adaptable, tailored to fit the unique requirements of your organization. You can generate and view necessary reports—such as usage trends or instances of zero billing—whenever and however you prefer, whether directly in the ExpenseSmart® portal or scheduled for convenient access. The platform's user interface is designed to be highly intuitive and responsive across devices, ensuring a seamless experience for all users. Additionally, the platform's capabilities extend to real-time analytics, allowing for proactive decision-making based on current data.

While cloud applications are straightforward to implement, integrating them can pose significant challenges. However, with webMethods.io Integration, connecting your SaaS applications and streamlining your business processes has never been simpler. This robust integration platform as a service (iPaaS) combines the functionalities typically found in enterprise service buses (ESBs), data integration solutions, API management software, and B2B gateways. As organizations increasingly adopt SaaS solutions like Salesforce.com®, Marketo®, SuccessFactors®, and ServiceNow®, the demand for quick and efficient integration of cloud applications continues to rise. webMethods.io Integration offers a solution that empowers your entire organization with this essential capability. Notably, it is designed so that even non-technical users can effectively leverage their SaaS applications to achieve optimal results. Ultimately, this user-friendly approach to integration enables businesses to enhance productivity and drive innovation more easily.

Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.

Rally is an advanced platform specifically designed to enhance the scalability of agile development methodologies within enterprises. By fostering enterprise agility, your organization can make quicker and more informed choices. For development efforts to effectively support your company's core objectives, it is crucial that they are closely aligned with these goals. This alignment allows daily tasks to be guided by strategic priorities while utilizing data to promote a culture that values outcomes. Serving as a centralized resource, Rally enables teams to collaboratively plan, prioritize, and monitor their work in a synchronized manner. Teams have the ability to visualize their tasks through various formats such as lists, boards, or timeline views, and, even more significantly, they can grasp how their everyday activities contribute to the broader business objectives. Are you facing challenges in managing dependencies and risks across various teams or delivery units? Rally offers detailed insights into progress, dependencies, alignment, and overall plan health, empowering teams to make deliberate choices and maintain a relentless focus on delivering value. With its comprehensive features, Rally not only enhances visibility but also promotes a cohesive work environment that drives results.

The CAP Platform is a sophisticated, enterprise-level application platform that operates on a ‘no code/low code’ basis. It seamlessly integrates pre-built, configurable workflows with the option for customization, allowing for the development of tailored workflow applications. Users can select from three distinct product editions within the CAP Platform: CAP Procurement, CAP2AM, and CAP Workflow. CAP Procurement serves as an Adaptable Process Management Suite, designed specifically for procurement teams to enhance workflow efficiency and foster collaboration with suppliers and business partners, ultimately increasing compliance and control over spending. Meanwhile, CAP2AM functions as an Identity & Access Management Suite, aimed at IT, HR, and business executives to streamline employee onboarding and offboarding processes, thereby improving overall user experience, productivity, and compliance. Lastly, CAP Workflow offers a versatile application environment suitable for creating process management applications that can be adapted across various industries and departments. Together, these components make the CAP Platform a comprehensive solution for organizations seeking to optimize their operational workflows.

ServiceNow can automate data extraction and workflow connectivity for IT service professionals. Perhaps you are pulling data from the business into a data warehouse or your users want to use their preferred BI tools to run analytics. You may be looking for a simplified way to pass work to external service providers or departments without duplicating effort. This will allow you to keep track of progress and provide visibility into service levels. Perspectium solutions enable ServiceNow customers to move tens or millions of records every single day for a variety reasons. We offer the only way to do this, as a fully managed service (just as ServiceNow), with a minimal performance impact.

Proteus®, GDPReady™, is an itteration from Proteus® NextGen Data Privacy™ that uses the same code set. If you are only interested GDPR, we can deliver Proteus®, NextGen configured to only show the functionality needed for GDPR. Comprehensive view of Personal Identifiable Information (PII), including a score and graphical illustration. - Roadmap to compliance with recommendations for immediate actions. - Insights to help you build a data protection framework and inform future technology choices. - Helps you meet the regulations at a reduced cost. To see the full capabilities of Proteus NextGen Data Privacy see here https://sourceforge.net/software/product/Proteus-NextGen-Data-Privacy/

CloudFX empowers IT departments to provide a seamless, platform-centric IT-as-a-Service experience for end-users. In order to boost employee efficiency and enhance customer satisfaction, organizations must ensure a cohesive experience for both staff and clients. This approach fosters business agility and innovation, underscoring the necessity for IT to adopt a platform-based model that avoids the constraints of vendor lock-in. The CloudFX platform is designed with open standards and state-of-the-art technologies, offering self-service catalogs to minimize cloud sprawl and shadow IT issues. It features advanced billing and analytics capabilities that analyze, aggregate, and optimize costs while ensuring better governance and compliance through improved policies. Additionally, it streamlines the procurement process for IT products and services, provides diverse options for vendor-neutral IT solutions, and automates the management and tracking of orders. Furthermore, the platform supports unified SaaS personalization and management, along with SaaSOps for effective SaaS service oversight. Ultimately, CloudFX equips organizations with the tools necessary to thrive in a rapidly evolving digital landscape.

Clinc's revolutionary conversational artificial intelligence has been proven to be successful at some of the most important banks around the world. Natural language processing is used to understand how people talk and creates exceptional customer experiences. Clinc AI can understand and follow complex conversations, which allows for a superior customer interaction. Customers can check their balances, report lost cards or stolen cards, transfer funds and gain deep insight into their spending habits all in one seamless interaction - without ever speaking to a person. Customers will be happier if they spend less time waiting to hear back from you. You will increase customer retention and build a loyal customer base by providing personalized interactions. Reduce the costs associated with scaling and managing customer service teams.

Pentera (formerly Pcysys), is an automated security validation platform. It helps you improve security so that you know where you are at any given time. It simulates attacks and provides a roadmap for risk-based remediation.

Prevalent Third-Party Risk Management Platform enables customers automate the critical tasks of managing, assessing and monitoring third parties throughout their entire life cycle. This solution integrates the following capabilities to ensure that third parties are compliant and secure: * Automated onboarding/offboarding * Profiling, tiering, and inherent risk scoring * Standardized and custom vendor risk assessments, with built-in workflow and task management * Continuous vendor threat monitoring * A network of completed standardized assessments, and risk intelligence members. * Compliance and risk reporting * Management of remediation Expert professional services are available to optimize and mature third party risk management programs. Managed services can be outsourced to collect and analyze vendor assessments.

Experience the benefits of a fully-managed and highly available cloud infrastructure. Harness the capabilities of the Mule runtime engine, which is securely hosted and managed in the cloud. CloudHub serves as the platform-as-a-service (PaaS) element of Anypoint Platform™, offering a global, multi-tenant, secure, and reliable environment for APIs and integrations. Eliminate the need for hardware acquisition, virtual image management, or cloud infrastructure oversight. Achieve optimal performance and availability through a platform that processes over 60 billion transactions each month. Benefit from enhanced efficiency and streamlined management thanks to true multi-tenancy at the application and cloud worker levels. Scale your cloud capacity effortlessly during peak demand periods with the platform's inherent scalability features. Rely on a resilient architecture supported by data centers located across North America, South America, Europe, Asia, and Australia. With CloudHub, you can also enjoy service-level agreements (SLAs) guaranteeing an uptime of 99.99%. This ensures that your applications remain accessible and performant at all times.

The OpCon workload automation platform empowers teams by streamlining mundane tasks, allowing them to focus on more essential projects. By consolidating all systems and applications into a unified control interface, OpCon simplifies enterprise-wide automation like never before. Serving as an automation framework across all layers of technology and business, OpCon offers a comprehensive solution that boasts both strong security measures and user-friendly design. Its seamless functionality ensures that various processes can be managed efficiently, ranging from simple manual tasks to complex infrastructure and technology workflows, ultimately enhancing the delivery of business services. By embracing DevOps principles of continuous improvement, organizations can drive meaningful transformations on an enterprise scale. With just a click from any device with internet access, businesses can implement self-service capabilities for their services. Furthermore, OpCon facilitates the integration of individuals, systems, and applications into consistent, dependable workflows, ensuring uninterrupted global operations around the clock without the need for additional operational staff. This level of efficiency not only improves productivity but also fosters a culture of innovation and agility within the organization.

StackState's Topology & Relationship-Based Observability platform allows you to manage your dynamic IT environment more effectively. It unifies performance data from existing monitoring tools and creates a single topology. This platform allows you to: 1. 80% Reduced MTTR by identifying the root cause of the problem and alerting the appropriate teams with the correct information. 2. 65% Less Outages: Through real-time unified observation and more planned planning. 3. 3.3.2. 3x faster releases: Developers are given more time to implement the software. Get started today with our free guided demo: https://www.stackstate.com/schedule-a-demo

Intelligent Automation: The Complete Solution Advanced conversational AI and intuitive process automatization workflows allow you to understand your customers' needs and determine the next steps. Ushur is designed for high-contact industries such as financial services, logistics, and insurance. It engages customers via email, apps, SMS, and other channels. Ushur uses conversational AI and intuitive business processes automation workflows to understand what customers are saying and what they want to do next. Our end-to-end platform for automation accelerates time-to-value with features such as a visual builder, powerful data extraction tools, and integrations to backend systems such as Salesforce, ServiceNow, and even legacy systems. It's easy to use and designed for engagement. It's the first truly intelligent platform for process automation that understands your needs and those of your customers.

The experience of employees is paramount—ensure success by implementing an innovative workspace. Foster a more intelligent and adaptable work environment. You brought on top talent; now allow them to thrive. Transform the concept of enhanced work through Citrix Workspace. Boost employee productivity and involvement by streamlining IT processes. Make it easier to oversee and protect applications, devices, users, and networks, thereby providing an exceptional employee experience. Facilitate a smooth return to the office for your staff. Unlock the complete capabilities of your cloud strategy. Move away from conventional VPNs and adopt a zero trust model for better security. Embrace the future of work with solutions that empower every individual in your organization.

Celigo stands out as the most reliable iPaaS for managing essential business operations. Its Integration Apps provide comprehensive, ready-to-use software integrations that enable users to easily link enterprise applications and streamline processes, thereby minimizing both the time and expenses associated with integration upkeep. These Integration Apps function as independent SaaS solutions on an iPaaS, facilitating the connection between two enterprise applications. By delivering fully developed integrations tailored for common scenarios—such as Lead-to-Cash and Order-to-Fulfillment—Integration Apps serve as off-the-shelf solutions that seamlessly connect applications immediately while also lowering the costs of ongoing maintenance. Previously referred to as SmartConnectors, these Integration Apps are exclusive to Celigo’s platform, distinguishing themselves as the sole SaaS applications created and operated within a comprehensive iPaaS environment. This uniqueness not only enhances their utility but also positions Celigo as a leader in the integration landscape.

Scalability of websites, apps, and APIs is guaranteed For the always-on enterprise. You can control the bandwidth and ramp of millions or thousands of virtual users around the world and simulate real-world dynamics. Integrate with Dynatrace, New Relic and AppDynamics to drill down and pinpoint the root-cause. You can measure the user experience quality by looking at real browser render times and screenshots as tests are running. You can get feedback in real-time, adjust parameters as you go, and determine the optimal concurrency points, breakage points, and peaks. Consumer expectations are high. Users expect a near instantaneous experience on all devices and at all times. Business and IT leaders must recognize that their mission-critical application stacks are growing and becoming more complex. Visitors are driven away by slow response times, performance bottlenecks, or full-blown website or application failures. This can lead to lost revenue and reputational damage.

Regardless of the size of your contact center, Cirrus Contact Center offers a comprehensive cloud-based solution designed to elevate your customer service experience to new heights. With a pay-as-you-go model, you can start reaping the benefits of Cirrus Contact Center without delay. We collaborate with you to tailor your customer experience, ensuring that it aligns with your specific needs. Our solution is customized to fit precisely what you require, allowing you to select the necessary features and seamlessly integrate them into your current setup. Your customers will instantly notice the enhancement in their interactions with you. Additionally, our cloud-based recording eliminates the need for costly call and contact recording systems, as we securely store your interactions in the cloud, making them accessible from any location and on any device. This means you can manage your customer interactions with greater efficiency and convenience than ever before.

Fastpath's cloud based access orchestration allows organizations to manage, automate, and streamline identity, access governance and data and configuration updates - efficiently and effectively. Our intuitive cloud platform integrates GRC and identity governance into a sophisticated, yet easy-to use solution. Automate, control and monitor access to applications, data records and individual data records, all without effort. Fastpath's platform has been designed by auditors, who understand the complexity involved in securing access to business applications. We created a solution to reduce the time, costs and complexity of audit processes and reporting in order to prove compliance.

Proficio's Managed, Detection and Response solution (MDR) surpasses traditional Managed Security Services Providers. Our MDR service is powered with next-generation cybersecurity technology. Our security experts work alongside you to be an extension of your team and continuously monitor and investigate threats from our global network of security operations centers. Proficio's advanced approach for threat detection leverages a large library of security use case, MITRE ATT&CK®, framework, AI-based threat hunting model, business context modeling, as well as a threat intelligence platform. Proficio experts monitor suspicious events through our global network Security Operations Centers (SOCs). We reduce false positives by providing actionable alerts and recommendations for remediation. Proficio is a leader for Security Orchestration Automation and Response.

Cutover stands at the forefront of work orchestration and observability, uniquely offering complete visibility across the ever-changing workflows within an organization, thereby illuminating aspects previously hidden and allowing teams to act swiftly and with assurance. By moving away from outdated methods such as static spreadsheets and last-minute calls, Cutover empowers teams to execute tasks more efficiently and effectively, all while reducing unnecessary stress. The platform facilitates better planning, orchestration, and auditing of both human and automated processes that are crucial for significant activities like technology launches, resilience assessments, operational readiness, and major incident management. It introduces a new paradigm where human effort and machine automation work in perfect harmony. With its comprehensive platform for planning, orchestration, and real-time analysis, Cutover ensures that all stakeholders have access to the same up-to-date information. Ultimately, we advocate for a collaborative approach between people and technology, as this synergy is essential for driving innovation, achieving success, and fostering growth in today’s dynamic environment. This collaboration not only enhances productivity but also cultivates a culture of continuous improvement within organizations.

Cylera offers a cybersecurity and analytics solution that is specifically engineered for rapid deployment and smooth integration within your network, ultimately conserving your resources and alleviating stress. Its passive integration feature minimizes the potential for disruptions while ensuring complete visibility across both on-premises and cloud networks for comprehensive deployment. With pre-built APIs, the solution allows for swift setup through out-of-the-box integrations. Its adaptable architecture supports collaboration among various teams and locations. More than just a standard cybersecurity solution, Cylera is tailored for intricate and high-stakes environments, marrying extensive contextual awareness with a profound understanding of operational processes. Powered by our AI-driven cybersecurity and intelligence platform, we deliver real-time insights to address challenges in information technology and cybersecurity. With Cylera, you can effortlessly monitor your existing networks, as it seamlessly connects with many of the platforms you rely on daily, enhancing your overall operational efficiency. Leverage Cylera to not only bolster security but also to streamline your entire network management process.

ConnectALL allows digital initiatives and IT to be aligned to business outcomes. It allows you to capture, visualize and analyze critical indicators of speed, quality, and efficiency in your software delivery value stream. ConnectALL automates the flow of product information throughout the value stream. This helps you to identify waste in people, tools, and processes, and improve cross-functional collaboration. ConnectALL tracks key performance indicators and metrics that drive speed, quality, and cost reductions. This allows you to identify growth opportunities and to understand your competitive advantages to stay ahead of the market. You can quickly identify roadblocks, missed release, bottlenecks, vulnerabilities, and constraints in processes, as well as trace the flow of work. ConnectALL allows you to identify and improve your value stream before it is too late. ConnectALL also offers tool integration and interoperability.

Our platform, driven by Continuous Threat Detection (CTD) and Secure Remote Access (SRA) solutions, offers a comprehensive suite of industrial cybersecurity controls that integrate flawlessly with your current infrastructure, scale easily, and boast the lowest total cost of ownership (TCO) in the industry. These robust cybersecurity controls are built around the REVEAL, PROTECT, DETECT, CONNECT framework, ensuring you have the necessary tools to enhance your industrial cybersecurity, no matter your current stage in the journey. The Claroty Platform is utilized across various industries, each presenting its own specific operational and security challenges. Effective industrial cybersecurity begins with a clear understanding of what needs protection, and our platform eliminates the obstacles that hinder industrial networks from securely connecting to essential business operations, allowing for innovation while maintaining an acceptable risk threshold. By prioritizing security without sacrificing operational efficiency, our solution enables businesses to thrive in an increasingly complex digital landscape.