Business Software for ServiceNow

Scalability of websites, apps, and APIs is guaranteed For the always-on enterprise. You can control the bandwidth and ramp of millions or thousands of virtual users around the world and simulate real-world dynamics. Integrate with Dynatrace, New Relic and AppDynamics to drill down and pinpoint the root-cause. You can measure the user experience quality by looking at real browser render times and screenshots as tests are running. You can get feedback in real-time, adjust parameters as you go, and determine the optimal concurrency points, breakage points, and peaks. Consumer expectations are high. Users expect a near instantaneous experience on all devices and at all times. Business and IT leaders must recognize that their mission-critical application stacks are growing and becoming more complex. Visitors are driven away by slow response times, performance bottlenecks, or full-blown website or application failures. This can lead to lost revenue and reputational damage.

Regardless of the size of your contact center, Cirrus Contact Center offers a comprehensive cloud-based solution designed to elevate your customer service experience to new heights. With a pay-as-you-go model, you can start reaping the benefits of Cirrus Contact Center without delay. We collaborate with you to tailor your customer experience, ensuring that it aligns with your specific needs. Our solution is customized to fit precisely what you require, allowing you to select the necessary features and seamlessly integrate them into your current setup. Your customers will instantly notice the enhancement in their interactions with you. Additionally, our cloud-based recording eliminates the need for costly call and contact recording systems, as we securely store your interactions in the cloud, making them accessible from any location and on any device. This means you can manage your customer interactions with greater efficiency and convenience than ever before.

Fastpath's cloud based access orchestration allows organizations to manage, automate, and streamline identity, access governance and data and configuration updates - efficiently and effectively. Our intuitive cloud platform integrates GRC and identity governance into a sophisticated, yet easy-to use solution. Automate, control and monitor access to applications, data records and individual data records, all without effort. Fastpath's platform has been designed by auditors, who understand the complexity involved in securing access to business applications. We created a solution to reduce the time, costs and complexity of audit processes and reporting in order to prove compliance.

Proficio's Managed, Detection and Response solution (MDR) surpasses traditional Managed Security Services Providers. Our MDR service is powered with next-generation cybersecurity technology. Our security experts work alongside you to be an extension of your team and continuously monitor and investigate threats from our global network of security operations centers. Proficio's advanced approach for threat detection leverages a large library of security use case, MITRE ATT&CK®, framework, AI-based threat hunting model, business context modeling, as well as a threat intelligence platform. Proficio experts monitor suspicious events through our global network Security Operations Centers (SOCs). We reduce false positives by providing actionable alerts and recommendations for remediation. Proficio is a leader for Security Orchestration Automation and Response.

Cutover stands at the forefront of work orchestration and observability, uniquely offering complete visibility across the ever-changing workflows within an organization, thereby illuminating aspects previously hidden and allowing teams to act swiftly and with assurance. By moving away from outdated methods such as static spreadsheets and last-minute calls, Cutover empowers teams to execute tasks more efficiently and effectively, all while reducing unnecessary stress. The platform facilitates better planning, orchestration, and auditing of both human and automated processes that are crucial for significant activities like technology launches, resilience assessments, operational readiness, and major incident management. It introduces a new paradigm where human effort and machine automation work in perfect harmony. With its comprehensive platform for planning, orchestration, and real-time analysis, Cutover ensures that all stakeholders have access to the same up-to-date information. Ultimately, we advocate for a collaborative approach between people and technology, as this synergy is essential for driving innovation, achieving success, and fostering growth in today’s dynamic environment. This collaboration not only enhances productivity but also cultivates a culture of continuous improvement within organizations.

Cylera offers a cybersecurity and analytics solution that is specifically engineered for rapid deployment and smooth integration within your network, ultimately conserving your resources and alleviating stress. Its passive integration feature minimizes the potential for disruptions while ensuring complete visibility across both on-premises and cloud networks for comprehensive deployment. With pre-built APIs, the solution allows for swift setup through out-of-the-box integrations. Its adaptable architecture supports collaboration among various teams and locations. More than just a standard cybersecurity solution, Cylera is tailored for intricate and high-stakes environments, marrying extensive contextual awareness with a profound understanding of operational processes. Powered by our AI-driven cybersecurity and intelligence platform, we deliver real-time insights to address challenges in information technology and cybersecurity. With Cylera, you can effortlessly monitor your existing networks, as it seamlessly connects with many of the platforms you rely on daily, enhancing your overall operational efficiency. Leverage Cylera to not only bolster security but also to streamline your entire network management process.

ConnectALL allows digital initiatives and IT to be aligned to business outcomes. It allows you to capture, visualize and analyze critical indicators of speed, quality, and efficiency in your software delivery value stream. ConnectALL automates the flow of product information throughout the value stream. This helps you to identify waste in people, tools, and processes, and improve cross-functional collaboration. ConnectALL tracks key performance indicators and metrics that drive speed, quality, and cost reductions. This allows you to identify growth opportunities and to understand your competitive advantages to stay ahead of the market. You can quickly identify roadblocks, missed release, bottlenecks, vulnerabilities, and constraints in processes, as well as trace the flow of work. ConnectALL allows you to identify and improve your value stream before it is too late. ConnectALL also offers tool integration and interoperability.

Our platform, driven by Continuous Threat Detection (CTD) and Secure Remote Access (SRA) solutions, offers a comprehensive suite of industrial cybersecurity controls that integrate flawlessly with your current infrastructure, scale easily, and boast the lowest total cost of ownership (TCO) in the industry. These robust cybersecurity controls are built around the REVEAL, PROTECT, DETECT, CONNECT framework, ensuring you have the necessary tools to enhance your industrial cybersecurity, no matter your current stage in the journey. The Claroty Platform is utilized across various industries, each presenting its own specific operational and security challenges. Effective industrial cybersecurity begins with a clear understanding of what needs protection, and our platform eliminates the obstacles that hinder industrial networks from securely connecting to essential business operations, allowing for innovation while maintaining an acceptable risk threshold. By prioritizing security without sacrificing operational efficiency, our solution enables businesses to thrive in an increasingly complex digital landscape.

Enhance your cybersecurity effectiveness, optimize your security infrastructure, and elevate the performance of your analysts with the premier underground threat intelligence solution at your disposal. Darkfeed serves as a continuous stream of malicious indicators of compromise, encompassing domains, URLs, hashes, and IP addresses. It is powered by Cybersixgill’s extensive repository of deep and dark web intelligence, providing users with unique and cutting-edge alerts regarding emerging cyber threats. The system is fully automated, ensuring that indicators of compromise are extracted and transmitted in real-time, which allows organizations to swiftly identify and neutralize potential threats. Furthermore, Darkfeed is designed to be actionable, enabling users to receive timely updates and block items that could jeopardize their security. In addition, Darkfeed boasts the most thorough IOC enrichment solution currently available, allowing for enhanced context and critical insights when integrating with SIEM, SOAR, TIP, or VM platforms. This enrichment empowers users to improve their incident prevention and response strategies, ensuring they remain proactive in the ever-evolving landscape of cyber threats. Ultimately, leveraging Darkfeed can significantly strengthen your organization's defensive posture against cyber risks.

Certero Enterprise ITAM is the fastest, most efficient and resource-efficient way to find, inventory, and manage your IT assets. It can be used on any device, mobile, desktop, datacenter, or cloud. It is easier to set up and configure, which allows you to deliver more value to your organization faster. It is easier to use, which means that your total cost of ownership will be lower. It's also more efficient at capturing and analysing inventory data across all hardware and software. This allows you to take advantage of the Certero Enterprise ITAM insights. You can collect inventory data from all platforms, including Windows desktops and servers, Linux and Unix, on premises and in the cloud, and Android and iOS mobile devices. You can also find and inventory assets such as printers, routers and infrastructure. Includes Software Distribution, Patching and Reporting. Can be integrated with any Service Desk CMDB. Certero is fully ISO27001 Certified for Information Management Security Peace of Mind.

RadarFirst provides innovative and collaborative SaaS-based solutions for privacy, cyber, and compliance teams to simplify incident management in the areas of legal governance, risk and compliance (GRC). Radar®, built on the award-winning Radar platform, is the global standard in documented and simplified privacy management. It offers intelligent privacy process automation, from discovery of the incident to obligation decisions and on-time notification.

It is a hybrid cloud lifecycle management product empowering organizations to optimally govern, provision, monitor, and manage cloud infrastructure. HCL BigFix Cloud Lifecycle Management integrates data visualization and data exploration in an easy-to-use application, enables effective analysis and actionable insights for IaaS and PaaS resources. The data-driven recommendations and advisories from this product ensure that enterprise cloud ecosystems are constantly optimized in areas like utilization, efficiency, automation, and security

We cover all threats with automated security and risk reduction on every Healthcare IoT device, from medical/IoMT devices to Enterprise IoT systems and OT systems. This ensures patient safety, data confidentiality and operational continuity. Cynerio promotes proactive and preventive cybersecurity through automated risk reduction, threat mitigation and attack prevention tools. We also offer step-by-step remediation programs based on a zero trust framework that incorporates clinical context to make hospitals secure fast. Hospital networks are extremely vulnerable to IoT devices from Healthcare. Insecure devices increase cyber attack surface and pose a major threat to patient safety as well as the operational continuity of hospitals.

To increase employee productivity and ensure a healthy work environment, visibility must be gained into the labour productivity of employees. It's not enough to simply track employees' work and collect information. To make safe, thoughtful decisions about workforce engagement and workforce productivity, you need to monitor the data. We can help. We use the right tools to measure productivity and take the guesswork out determining where your employees - or automated workers - spend their time. So you can make informed management decisions. WorkiQ tracks user activity on each monitored desktop and provides insight and visibility for the user. We remove self-reporting from any desktop to monitor staff performance via virtual machine, mainframe, or desktop.

The world is in a constant state of flux, with customer expectations and user needs intensifying alongside evolving regulatory frameworks. As technology advances and new competitors disrupt established markets, it is essential to respond swiftly to these emerging challenges. To maintain a competitive edge, you must leverage technical know-how that supports your ClearPath Forward® ecosystem. Partnering with Unisys allows you to uphold your reliable ClearPath Forward environment while modernizing your applications to incorporate cutting-edge digital and cloud-native functionalities, all without disrupting your operations. You will have a variety of deployment options available, ranging from integrated systems to public cloud solutions, complete with services that mitigate migration, staffing, and operational challenges. For organizations prioritizing mission-critical elements like security, resilience, availability, and scalability, Unisys is the ideal partner. Additionally, by subscribing to ClearPath Forward Connection, you'll stay informed about the latest advancements in ClearPath Forward platforms and much more, ensuring your business remains at the forefront of innovation.

Cohesion enables real estate owners to enhance the value of their assets and portfolios securely by integrating all building systems, workflows, and personnel into a single, intelligent platform. With its seamless and advanced capabilities, the Cohesion Experience provides an exceptional living environment for tenants, promoting their health, well-being, and overall efficiency. It facilitates communication with tenants, fosters community engagement, boosts in-building retail opportunities, and offers transportation solutions. By implementing smart controls throughout the property, efficiency and productivity can be significantly improved. The platform also streamlines manual processes and minimizes the reliance on spreadsheets for operations teams, while equipping tenants with useful digital tools. Cohesion Intelligence interacts directly with your building systems to unveil previously inaccessible data, providing you with valuable insights for optimizing your return on investment and ensuring operations are driven by demand. Additionally, you can access actionable insights that assist in strategic planning and informed decision-making through various query tools and custom dashboards that enhance the overall management experience.

During periods of significant global economic disruption, executive teams are compelled to quickly reevaluate their strategies, priorities, and areas of emphasis. While some may choose to adopt a more conservative stance, others might recognize an unexpected yet distinctive opportunity to foster positive transformation within their organizations. Presently, there exists an unparalleled opportunity to reshape enterprises; this includes integrating new, agile operational methods, enhancing innovation, and improving customer interactions, all while uncovering fresh revenue streams, cutting costs, and possibly executing these changes on a larger scale than ever before. The Capgemini Intelligent Automation Platform stands out as a specially designed, plug-and-play solution that facilitates the efficient delivery of IT, application services, and business operations, ensuring that intelligent automation reaches its fullest potential so businesses can derive maximum value throughout their operations effortlessly and at scale. The CIAP transitions organizations from a narrow, operations-centric view of automation to a comprehensive, enterprise-wide implementation strategy, allowing for greater effectiveness and efficiency across all functions. Through this transformation, companies can not only adapt to current challenges but also position themselves for future success and resilience.

Investing in the appropriate technology at the optimal moments and on the suitable platforms is essential for fostering innovation, enhancing customer loyalty, and expanding your business. Achieve the results you desire by harnessing cloud technology the right way, which can yield up to three times the return on investment while delivering quicker outcomes at lower costs, risks, and disruptions. DXC is here to guide you in making informed choices regarding application migration to the cloud and the timing for these transitions. With DXC Cloud services, you can fully leverage your data while maintaining a secure environment. Our expertise in managing hybrid IT systems for some of the largest corporations globally demonstrates our understanding of the critical role cloud computing plays in essential IT operations. Annually, our cloud migration services facilitate the transition of 65,000 workloads to the cloud, and we have successfully modernized numerous mainframe systems and transitioned over 15,000 applications. Let us support you in defining, executing, and overseeing your cloud strategy effectively. Collaborate with DXC to ensure your cloud journey is executed flawlessly and to its full potential. Together, we can create a robust digital foundation that propels your business forward.

Enhance your cybersecurity evaluations and elevate your practice to accommodate a larger client base with a top-tier cloud solution. Effectively pinpoint, scrutinize, and address cybersecurity vulnerabilities while maintaining complete transparency and oversight. A thorough, ready-to-use, yet adaptable framework of workflows and controls allows for flexibility and promotes operational efficiencies. Develop a systematic cybersecurity evaluation process that aligns with the specific requirements of your organization. Achieve a clearer understanding of your organization's risk profile across various business units, external partners, and geographical regions. Centralize the collection and storage of all assessments, documents, policies, and issues in one repository. Manage exceptions proactively through the use of analytics, alerts, and team collaboration. Begin your journey with industry-standard assessment templates that are pre-built and pre-seeded, or choose to upload your own customized questionnaires. Different assessment modes, including self-assessments and onsite evaluations, are available to cater to diverse business needs. This comprehensive approach ensures that you can address cybersecurity challenges effectively while scaling your operations.

Monad serves as a comprehensive security data cloud platform that simplifies the processes of extracting, transforming, and loading (ETL) data from a variety of security tools into a cohesive data warehouse. This platform empowers security teams to efficiently export data from their existing tools, customize it into tailored data models, and seamlessly deliver it to their data warehouses, thereby enabling smooth integration and deeper analysis. Additionally, it provides capabilities for security, DevOps, and cloud engineering teams to engage with data using SQL and business intelligence tools, which improves their effectiveness in normalizing, transforming, and enriching data to enhance security and compliance results. With its intuitive interface and robust enterprise-grade connectors, Monad makes it easy to establish a security data lake, assisting organizations in breaking down data silos and gaining valuable insights and analytics that contribute to effective security management. The ability to unify disparate data sources fosters a more holistic view of security metrics, ultimately leading to more informed decision-making and proactive risk management.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

Cybellum establishes a groundbreaking benchmark for comprehensive product security, effectively removing cyber threats and ensuring compliance from the initial phases of development to integration, production, and even during transit. Their innovative Cybellum Cyber Digital Twins™ platform delivers the essential framework and tools necessary for the large-scale creation and upkeep of secure products. By implementing intelligent vulnerability management, compliance checks, ongoing monitoring, and incident response, organizations can significantly reduce risks for both their customers and themselves. Furthermore, you can obtain a detailed layout of your automotive software components, encompassing their composition, features, and operational context, allowing for swift identification of vulnerabilities and robust protection of your vehicles throughout their entire lifecycle. This proactive approach not only enhances security but also fosters greater trust and reliability in automotive systems.

Increase DevOps success throughout the enterprise. Reduce friction and take the risk out of moving fast to bring together IT operations and development. Scale enterprise DevOps while minimizing risks associated with moving at speed. Connect teams to ServiceNow to speed up software development. Automate administrative tasks and connect ops and development teams. To quickly achieve your business goals, extend DevOps' value. Integrate to increase visibility, connectivity, and traceability of existing toolchains and encourage collaboration. Automate approvals and change creation so that you can deliver innovation at your business's pace without compromising quality. You can develop and deploy quickly while reducing risk. Automately gather and connect information from DevOps toolchain to app and infrastructure changes. Also, maintain an audit trail. All in one place. Automatic ticketing and approval can be achieved by connecting development tools to change management.

As a digitally empowered outsourcing provider, we specialize in offering People as a Service solutions tailored for high-growth, innovative, and tech-savvy companies that aim to take charge of customer interactions, manage intricate tasks, and enhance their brand presence. Helpware envisions a future where consumer empowerment is paramount, delivering exceptional interaction experiences through seamlessly integrated human task services facilitated by APIs. We collaborate with some of the most dynamic and rapidly expanding brands globally to ensure the continuous delivery of outstanding customer experiences. Our comprehensive business process outsourcing services include a wide range of solutions designed to cultivate brand loyalty, such as call center operations, answering services, IT support, chat, technical assistance, and email management. Our inbound and outbound call center teams are meticulously crafted to support and evolve alongside your existing staff. By prioritizing investment in our people and organizational culture, we aim to provide better services and create custom teams tailored specifically for your needs. Our tech-enabled, motivated, and cohesive teams are dedicated to enhancing global customer engagement and satisfaction, ultimately driving your business forward. This commitment to excellence ensures that we not only meet but exceed the expectations of the brands we partner with.

CloudVision represents a sophisticated, multi-faceted network management system that adheres to cloud networking principles, focusing on telemetry, analytics, and automation. It is tailored for diverse environments such as data centers, wired and wireless campuses, multi-cloud infrastructures, and routing scenarios, offering a uniform operational framework that aids enterprises in streamlining network management by dismantling conventional silos. By abstracting the physical network into a comprehensive, network-wide viewpoint, CloudVision enhances the efficiency of various operational tasks and telemetry functions. The platform features turn-key automation capabilities through CloudVision Studios for both initial setup and ongoing management, including Zero Touch Provisioning (ZTP) as-a-Service, configuration oversight, and holistic change control processes, which encompass automated updates, network rollbacks, and snapshots. Additionally, it facilitates real-time state streaming for telemetry and analytics, presenting a contemporary alternative to outdated polling methods that operate on a per-device basis. This modernized approach not only improves operational efficiency but also empowers organizations to respond more dynamically to network conditions.