Business Software for Genesys Cloud

WIZ Talkbots can automate basic routine tasks. Allowing Human agents to prioritize high-value customers. Customers who receive consistent service with significantly reduced wait times are more satisfied. WIZ AI Talkbots are easily scaled up and can be adapted to many business functions. Low integration costs, cost reduction opportunities and high potential return-on-investment are all possible. Our Voice AI technology delivers a conversational Voice AI experience that is human-like and delights customers in any language. Our customized Voice AI solution is handcrafted and incorporates ASEAN languages, accents, and other languages into the repertoire. Loyal customers are a great asset for any company. They keep the business running. WIZ's intelligent Talkbots will increase customer satisfaction and expand your business opportunities.

PBX, also known as private branch exchange, is a private telephone network that companies and organizations use to maintain internal and external phone communication. It offers features such as voicemail, voice transfers, voice menus, and interactive voice menus. Cloud PBX services allow you to access all the features you want and need, but also offer many more. You get more mobility, security, and scalability that work for you now as well as in the future. We listen to your business and create solutions that meet those needs. We are the most transparent and customer-driven connectivity provider in our industry. Voice communications over the Internet are now possible thanks to new technologies. These technologies have lower costs, better reliability and scalability. We can help you move forward with the latest technology or with legacy or obsolete systems. Coeo bridges business connectivity and customer service. It provides seamless, high-quality connectivity that is industry-leading in security.

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.

Online stores face a difficult task in generating customer loyalty and increasing average revenue per client. It is about providing the right experience to customers, showing the right product(s), at a right time and on a right page, and doing this across a wide range of customer types. nToklo makes it easier for everyone to have a better experience, whether they are a first-time visitor or a repeat customer. It brings the products they need and removes all the clutter that can distract them. You can access all of our products and services through the nToklo Cloud platform. You can explore our site to see what you are missing. We personalize your customers' content in real-time, increase sales, and keep your customers close. Cloud-based services from nToklo are specifically designed to scale from small online stores to large multinational conglomerates with multiple stores.

KAI is ready and trained to host the humanizing experiences that today's customers want. KAI also intuitively opens doors to deeper customer engagements. Your customers expect instant, intelligent answers to all their questions, from simple retail transactions to complex corporate banking and wealth management needs. You need a digital platform that is smart enough to delight and robust enough to understand. It should also be flexible enough to adapt to your business's needs. KAI helps you deliver. KAI is pre-packaged with the financial knowledge and skills to enable you to have informed and productive conversations. KAI delivers humanizing experiences, unlike chatbot vendors. KAI is a Digital Experience Platform that allows companies to create branded digital assistants that can deliver intelligent, personalized experiences across multiple channels.

SmartCrowd™, invites people who are passionate about your product to join our platform. Our digital onboarding process tests their knowledge, language skills, and passion for your brand. Within hours, you will have a powerful group of experts available in any language, 24 hours a days. Simple APIs allow SmartCrowd integration with your existing digital channels and CRM systems. You can also deploy Limitless Live Messenger, our messaging platform, on any of the pages or apps you have in no time. Experts get rewarded for each task they complete in local currency. Dynamic pricing considers the difficulty of the task, time of the day, customer demand, and other factors to ensure you always have the right resources at your disposal.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.

Expert guidance and smart solutions to help you build better relationships between your customers and employees. Our conversational platform combines humans and artificial intelligence to enable customer and employee engagement anywhere, anytime. Our award-winning orchestration platform supports this innovative virtual agent, chatbot and live chat solution. It allows you to provide seamless, consistent, accurate, personalized, and seamless omnichannel engagement on a large scale. We work with enterprises all over the globe to improve customer, employee, and contact center experiences. This helps reduce support costs and increase revenue. Our chatbots and virtual agents currently have more than 80 million conversations each year and that number is growing rapidly. The Neutrino release from V-Person, based on Creative Virtual's nearly 20-year history of providing self-service solutions that work, provides the perfect combination of conversational AI with orchestration tools.

It can be difficult to maintain a modern, optimized, and healthy IT infrastructure. ConvergeOne's IT managed service powered by OnGuard allows your IT staff to rest easy knowing that our team, engineers, and industry-leading management platform are monitoring your environment. Your infrastructure shouldn't be managed with multiple tools. OnGuard consolidates monitoring and management with alerting in a single customer portal view. Incidents can occur without warning. OnGuard's advanced machine-learning algorithms monitor your environment and alert our engineers when problems occur. The past should not repeat itself. To prevent issues from repeating themselves, we create OnGuard audit robots to resolve the same issue in every client. ConvergeOne developed and built OnGuard to adapt quickly to the unique needs and environments of our clients.

C1Conversations is the most innovative, all-in-one, frictionless omnichannel customer experience solution. C1Conversations is a holistic integration platform-as-a-service, enabling next-gen CX applications to legacy call center infrastructures. C1Conversations offers solutions that can help. Today's companies rely on multiple apps and both cloud-based and premise-based services to keep their business running smoothly. Apps and platforms are constantly evolving and growing, making it difficult to streamline technology. This can lead to a business not running as efficiently and effectively. Customers can experience a disjointed or inconsistent customer experience. C1Conversations is unique in its ability to provide multi-faceted solutions to complex back-end business and call center problems. Agents can now see all digital and voice interactions through one pane of glass.

eMite, the operational intelligence platform, combines advanced analytics with data correlation, KPI management, and threshold alerting into a single browser-based solution. It provides actionable insights from both historical and real-time data. eMite is a flexible and powerful data-onboarding ETL (extract. transform, load) framework that uses multiple technologies to extract data. This includes APIs, JSON, SQL and other technologies. eMite has over 80 pre-built adaptors that allow you to automatically ingest data from third-party solutions such as Salesforce, Oracle, Atlassian and Snare. eMite also offers adaptors that can onboard data from other data sources such as a database or Excel file. eMite has a KPI (Key Performance Index) management system that allows users to create custom KPIs relevant to their operations.

Modern workplaces can be made more productive by unified communication services and world-class collaboration. New Era offers communication solutions that integrate a wide range of collaboration and UC technologies. This includes audio visual technology, telephony and web conferencing. Video conferencing, audio conferencing and video conferencing are all part of New Era's offering. We provide a managed service that covers all aspects of your unified collaboration environment. We empower organizations to support their users regardless of where they are located or how they use them. This helps drive productivity and improves business outcomes. We can integrate and manage multiple vendors and collaboration technology because we are vendor-agnostic. Let's create a customized service that meets your company's communication requirements.

An enterprise platform that supports voice, video and omnichannel communications is designed to deliver great customer, agent and user experiences. An extensible and powerful service management platform that provides visibility and context across multiple workloads and vendor platforms. Nectar DXP is Nectar's core platform. It was designed to support the unique session-based natures of voice, video and real-time collaboration. The platform is powered by a central correlating engine that combines experience-impacting data from multiple clouds and premises-based sources to provide end-to end visibility across the platform and network. Nectar DXP allows you to quickly identify the most important data and provides actionable insights. This unique framework was designed to reflect how people experience real-time communication.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.

Smartnumbers can help you prevent fraud in the call center, authenticate callers, or migrate safely to SIP. Contact centers can help improve fraud detection and caller authentication, and assist organizations in preparing for business disruption. To improve your customer experience, pre-answer caller authentication is essential. Pre-answer suspicious calls to identify and redirect. To reduce call duration, you can reduce ID&V questions. You can save time and money while improving caller authentication. Smartnumbers is trusted by over 350 organizations to provide their most important services. Our customers are demanding security, reliability and anti-fraud requirements. They include financial institutions, blue light services, and the Ministry of Defence. We work with top technical vendors and communications providers to ensure that you can purchase Smartnumbers from your preferred supplier.

Pluaris, a cloud-based knowledge management tool (KM), is designed for people who want to improve their competence and competitiveness by using the power of intelligent reading and searching for information. Pluaris is available 24/7 to analyze and read relevant content from various data sources. It can be used to find information on topics one enjoys reading or to help with job tasks. Pluaris draws critical conclusions that can be used to help individuals, teams, or organizations quickly build their expertise. We provide knowledge workers in a variety of sectors, including mining, manufacturing, service and technology. We work with service providers to make Pluaris an integral part of an organization's IT Ecosystem. Pluaris replaces keyword search boxes with intelligent searches that combine intelligence from multiple data sources during the search.

With omnichannel conversational artificial intelligence, you can achieve real results. You can serve customers at any time and place, no matter how or when they contact you. InfiBot and human agents can deliver world-class service at large scale. Create custom AI Chatbots that meet the needs of your customers, from their first visit, purchase, and ongoing customer service. With AI Bot - InfiBot, you can solve problems and take customer requests wherever they are needed. Conversations can be started on any channel, and continued seamlessly on any other channel. All conversations can be managed in one place, regardless of the channel your customers use. Ask the right questions to discover your customers' problems, verify identity, give accurate answers, and route conversations to advanced NLU agents.

To develop AI solutions, engineers must have a resilient, open, repeatable engineering approach to ensure quality and agility. These efforts have not been able to address the challenges of today's complex environment, which is filled with a variety of tools and rapidly changing data. Platform for collaborative development that automates the control and development of AI applications across multiple persons. To predict customer behavior in real-time, and at scale, we can derive hyper-detailed customer profiles using enterprise data. AI-powered models that can continuously learn and achieve clearly defined business results. Allows organizations to demonstrate compliance with applicable rules and regulations. CognitiveScale's Cortex AI Platform is designed to address enterprise AI use cases using modular platform offerings. Customers use and leverage its capabilities in microservices as part of their enterprise AI initiatives.

Textel's platform for business texting is designed to improve customer experience by combining AI and human-powered conversation. Textel is a seamless and compliant platform that allows you to connect with customers 1:1 or at scale. Textel allows you to deepen your relationships with customers, increase revenue and improve the efficiency of your staff. Use conversational texting and AI-powered messaging to connect with customers using the tools that your team is familiar with. We're integrated into your CCaaS Platform, so the connection is easy. You can use agent-driven SMS or MMS. Texting conversations 1:1 can be personalized. Use MMS and SMS to have a two-way conversation with your customers. Share pictures or links with your customers to help them quickly access the information they require and to build loyalty. Textel can be integrated into your existing customer platform to track conversations and improve the experience.

Reduce costs and free your agents' time by delivering human-like AI-powered experiences to your customers. Contact Center AI allows you to achieve this. Human agents can focus on more complex and specialized calls by providing them with real time information, workflows and step-by-step guidance. Deep learning technologies powered by Google Assistant enable you to deliver lifelike customer experiences, which support accurate multi-turn conversation. Analytics and reporting can help you turn your conversations into valuable insights. They can reveal key call drivers, customer sentiment and more. AI-powered capabilities enable rich and conversational interactions. Contact Center AI redefines the possibilities of AI powered conversation with natural interactions. Actionable insights to empower your teams. Virtual agents can be used to enable natural interactions. Create agents who are superheroes to your customers.

In the new economy, communication with businesses will become increasingly digital. In fact, messaging is on the rise. It is more convenient to use messaging than voice. Automation is needed to make it possible. Graphical designer of conversation flows. Support for language translations. Answering machine with support for 21 languages and frequent inquiries. Connects to line of business systems. Connectivity to multiple channels. Containers for each chatbot. Monitoring conversations with software agents. A graphical builder that simplifies the creation of automated conversation. Pre-built integrations to 3rd party platforms and live chat tools. Patent-pending model of FAQ knowledge base. Assuring complete privacy for customer conversations. Includes a set of AI tools including NLP, NLU and language detection.

Listen to their own sales calls as well as those of other top performers. Pitch Patterns allows AI automation to learn more about every call faster. No one has unlimited time to listen every call. Now Pitch Patterns uses AI to automatically find out more in every call. Find out what your agents said to create the best sales pitches and see the emotional and logical patterns which led to a higher level of trust and engagement. You can detect when you and your clients are positive about the words they use to create a better connection. Artificial intelligence emotion tracking detects mirroring emotions, which leads trust to grow. Pitch Patterns detects long monologues, so you can pitch better and shorter next time. Listen to the most important parts in conversations.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.

AI-powered voice filters clarify the voices of offshore agents as they speak. This improves CSAT and sales metrics. Tomato.ai provides AI accent-softening for clearer agent calls. Customers will hear agents pronounce words more like native speakers when they speak with an accent. This increases customer satisfaction and improves understanding. The AI voice filter is faster and more effective than accent training. A speech filter that improves the intelligibility in real-time of offshore agents results in a more positive customer experience. The likelihood of agents staying on the job increases when they are not subjected to abuse because of their accents. It is possible to reduce costs by improving the offshore customer experience. Plus, it increases sales metrics. By improving the intelligibility, it is possible to hire candidates that would otherwise not be hireable.

Gnani.ai’s AI-powered Virtual Assistant is a robust and scalable platform that enhances customer experience while reducing costs. The solution is a low-code/no code platform with more than 100 pre-built workflows. Businesses can go live in under a week. It supports over 40 languages, has zero wait times and boasts a reduction of 70% in operating costs. The platform's advanced Natural Language Understanding (NLU), enables it to handle multiple-intent and multiple-entity queries, with over 90% accuracy. It also has continuous unsupervised learning to ensure that the virtual assistant gets better over time.