Best eCommerce Software for Genesys Cloud

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Conversational AI simplified. We automate Customer-Facing Conversations. Simple, Fast, Efficient. The most popular and easy-to-use Conversational AI platform. Integrate across all channels and tools, in any language. In minutes, launch. All bots in your organization can be managed on one platform. This platform is both for technical and non-technical people. No coding required. Plug and play technology. Agent+AI®, hybrid model (real time supervised learning). Omnichannel integration (communication channels & backend systems).

Customer service should be exceptional. Plantt uses AI to identify bottlenecks in customer experience processes and automates and optimizes them. Get actionable insights to drive business decisions by learning what customers want in real time. With AI Assistants that exceed customers' expectations, tag, route, and answer customers' questions in seconds. This means that there are no more decision trees and no need to hire engineers. Plantt is designed for customer-facing professionals. Anyone in your team can set up Plantt in minutes. Plantt is compatible with most platforms.

Inbenta Semantic Search Engine's ability understand customer queries allows for more accurate results. The search engine is the most widely used self-service tool on websites, with 85% of sites using it. However, being able to provide the most relevant information could make the difference between a good and poor customer experience. Inbenta Search pulls data directly from your customer relationship tools such as Zendesk and Salesforce.com, as well as from other designated websites. The semantic Inbenta Search uses Inbenta Symbolic AI technology and Natural Language Processing technology to quickly understand customer questions and provide the most relevant answers. This will reduce support costs and help you save money. Inbenta Symbolic AI technology means there is no need to train data. This allows you to quickly deploy and use the Inbenta Search engine tool.

Online stores face a difficult task in generating customer loyalty and increasing average revenue per client. It is about providing the right experience to customers, showing the right product(s), at a right time and on a right page, and doing this across a wide range of customer types. nToklo makes it easier for everyone to have a better experience, whether they are a first-time visitor or a repeat customer. It brings the products they need and removes all the clutter that can distract them. You can access all of our products and services through the nToklo Cloud platform. You can explore our site to see what you are missing. We personalize your customers' content in real-time, increase sales, and keep your customers close. Cloud-based services from nToklo are specifically designed to scale from small online stores to large multinational conglomerates with multiple stores.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.