Best Content Management Systems for Genesys Cloud

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Korbyt Anywhere, the workplace experience platform, powers the hybrid workplace experience for modern enterprises. Publish once, reach everyone in your workplace with personalized content and data on any screen and anywhere. Smart Signage You can create and configure digital signage content that targets specific audiences, people, roles, or locations. The platform will automatically deliver engaging data, content, and experiences. Space Management With a smart, interactive solution, you can welcome guests and employees back to the office. It manages the safety, display, and reservations of your remote and in-house work environments. Mobile Transform your workplace to be anywhere, anytime. Your workplace can be mobile with access to information and tools from anywhere, thanks to the increasing number of people working remotely. Integrations Korbyt Anywhere is a leader in the industry, offering hundreds of data connectors that simplify access to data and applications.

An enterprise platform that supports voice, video and omnichannel communications is designed to deliver great customer, agent and user experiences. An extensible and powerful service management platform that provides visibility and context across multiple workloads and vendor platforms. Nectar DXP is Nectar's core platform. It was designed to support the unique session-based natures of voice, video and real-time collaboration. The platform is powered by a central correlating engine that combines experience-impacting data from multiple clouds and premises-based sources to provide end-to end visibility across the platform and network. Nectar DXP allows you to quickly identify the most important data and provides actionable insights. This unique framework was designed to reflect how people experience real-time communication.