Best Business Intelligence Software for Genesys Cloud

Bullseye is the visionary dealer and store locator platform that wins more clients. Bullseye is more than a standard locator. It allows companies to engage customers through local content, increase lead capture and drive traffic. It also helps them build relationships with agents, dealers, and other partners. Bullseye partners love because it has SEO-friendly landing pages and automated real-time leads management. Integrate partner pages to your website easily to show their work and build trust with customers. Bullseye has 20 years of experience and includes all the features that you would expect from a modern locator. These include user-friendly search interfaces and an API, in-depth reports, 3rd-party integrations and extensive tools to manage users, categories, locations, custom data fields, and location management. It is a comprehensive solution that allows you to manage all of your location data and direct customers to dealers, agents, stores, and other locations.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

This web-based solution, compatible with Amazon Connect, Five9, Genesys Cloud CX, and Webex Contact Center, allows you to display real-time data on large screens in contact centres (wallboards), as well as directly on the computers of supervisors, agents, and even on mobile devices for executives (dashboards). Visual alerts (color changes, blinking), and audible alerts (one time, repetitive) based on your thresholds can be set up and changed easily. You can schedule a demo or test it for free to see how you create unlimited views using out-of-the box key performance indicators (KPIs); pictures, marquees/tickers, YouTube videos; and PowerPoint slides (via PDF export. 2Ring Dashboards and Wallboards takes care paging through your content). 2Ring Dashboards & Wallboards allows supervisors and business users to present information in real time to every screen.

Activate customer journeys with complete visibility using infrastructure-as-code. Blotout's SDK provides companies with all the analytics and remarketing tools that they are used to. It also offers best-in-class privacy protection for company users. Blotout's SDK conforms to GDPR, CCPA, & COPPA. Blotout's SDK uses distributed edge computing on-device for analytics, messaging, and remarketing. It does not require any User Personal Data, Device IDs, or IP addresses. With 100% customer coverage, measure, attribute, optimize, activate, and optimize customer data. Only stack that combines offline, online and event data sources to give you complete customer coverage. To build loyalty and comply with the GDPR, establish a trusting data relationship with your customers.

Pluaris, a cloud-based knowledge management tool (KM), is designed for people who want to improve their competence and competitiveness by using the power of intelligent reading and searching for information. Pluaris is available 24/7 to analyze and read relevant content from various data sources. It can be used to find information on topics one enjoys reading or to help with job tasks. Pluaris draws critical conclusions that can be used to help individuals, teams, or organizations quickly build their expertise. We provide knowledge workers in a variety of sectors, including mining, manufacturing, service and technology. We work with service providers to make Pluaris an integral part of an organization's IT Ecosystem. Pluaris replaces keyword search boxes with intelligent searches that combine intelligence from multiple data sources during the search.